TABLE OF CONTENTS CHAPTER NO.

Section A TITLE

Objectives and Research Methodology Research Objectives Research Methodology

Section B

Theoretical Background and Literature Review

1. 1.1 1.2 1.3 1.4 1.5 2. 2.1 2.2 2.3 3. 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Section C

Concept of Corporate Social Responsibility CSR as a concept Definitions of CSR Nature of CSR Meaning of Philanthropy Difference between CSR and Philanthropy Case for and against CSR The Case for social responsibility The Case against social responsibility Benefits of CSR Responsibilities towards various interest groups Responsibilities towards Owners and Investors Responsibilities towards Employee Responsibilities towards Customer Responsibilities towards the Community Responsibilities towards Supplier and Competitor Responsibilities towards Government Responsibilities towards Environment Research and Observations

8 4.3 4.1 5.9 4.4 4.2 4.10 5. 4. 5.6 Primary Research Research Design Survey Design Questionnaire and Sample Design Summary of the findings The need to address employee issues The need to be responsible for the community (local or disadvantaged 4.1 4.7 The emerging recognition of the role of the environment and the potential as a tipping point 4.5 4.4.2 Appendices The stakeholder perspective Benchmarking Observation Recommendations and Limitations Recommendations Limitations Appendix 1 Questionnaire Appendix 2 Bibliography .

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