11 DARTMOUTH AVE • AVONDALE ESTATES, GEORGIA PHONE 404.824.1664 • E-MAIL JOHNWILLIAMHOLLAND@GMAIL.

COM

JOHN W. HOLLAND
Food Service Professional
I am a professional service industry employee with experience in all levels of the industry. I started from the ground floor with fast food, then barista and café experience, and finally full service restaurants. My preference is working in high volume, casual establishments, where my high quality speed of service, calm demeanor, and glowing, intelligent personality can shine. I understand the importance of building personal relationships with customers so that a business stands out in the minds of its patrons.

ACCOMPLISHMENTS

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Certified Trainer Toucans Brazilian Grill Shift Manager Ted’s Montana Grill Certified Trainer Teds Montana Grill Night Manager Mighty Joes Espresso Certified Trainer Ruby Tuesdays Project Lead Star 2000 Program Starbuck’s

EMPLOYMENT HISTORY

Tucanos Brazilian Grill, Salt Lake City, UT Certified Trainer, Bartender, Server

Responsible for training new staff members according to company guidelines in a fast growing novelty concept Assisted management staff in ensuring amazing customer service among staff and helped the struggling location grow from a $16,000 week location to a $50,000 a week location in less than a year.

Ted’s Montana Grill, Atlanta, GA Shift Manager, Expeditor , Bartender, Server

Assist in supervising up to 13 FOH employees in a high volume fine-casual

trained. and general bookkeeping. hand squeezed mixed drinks. sales. Micros.setting: ensuring excellent guest relations. Assist in record keeping. Manned pivotal HOH position ensuring superior product quality to chef specifications prior to guest presentation. including preparation of creative.5270 General Manager Ted’s Montana Grill . Responsible for sales and answering customer questions related to food unique menu items EXPIERENCE SUMMARY More than twenty years in food service operations. and stock rotation. and supervision.GA Construction/Expediter/Server Assisted in build out of fine dining establishment including installation of kitchen equipment and food fired pizza oven. inventories. experience with the Squirrel. and supervised staff in all food service and preparation maintained inventories and assisted in ordering and inventory control Feast. organize work schedules. and supervised up to five employees in specialty coffee preparation. service bar. Atlanta . Aloha. Atlanta . Assist in staff hiring. specialty food and personalized customer service. Hot Sauce computer systems REFRENCES Mark Jackson 678. Responsible for sales and answering customer questions related to food unique to my employers worldview.GA Night Manager (start-up café) Effectively hired. and direct customer service.698. purchasing. Responsible for a 16-seat bar. inventory control. and takeout service in a 300 cover per night restaurant Mighty Joe’s Espresso. trained. training. Hired. Manned pivotal HOH position ensuring superior product quality to company specifications prior to guest presentation.

Melissa Hawkes Manager 9955 The Plum 801-897- .

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