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To know about DSS and its

relevant importance .
To know about GDSS and its
usage.
MIS DSS
Support Info about Info and modeling to
performance analyze problems
Report Periodic reports Interactive Inquiries
Form or On Demand
Format Pre-specified Flexible and Adaptable
Fixed format
Processing Extract and Analytical modeling
manipulate data of data
Dimensions TPS MIS DSS

Ease of use Low Moderate High

Processing Expediency Efficiency Effectiveness


Interest

Reason for Cost saving, Reporting basic Improved decision


development customer service information making
 an information system
 purpose to provide information for
making informed decisions
 interactive (needed for
experimenting and prospecting)
 Is an interactive, computer based
system used to facilitate the solution
of unstructured problems by a set of
decision makers.
 Consists of most of the elements in a
DSS, plus GDSS software to support
group decision making
 Also known as a computerized
collaborative work system
 Special design
 Ease of use
 Flexibility
 Decision-making support
 Cost, control, and complexity

factors
 Anonymous input
 Reduction of negative group

behavior
 Parallel communications
 Hardware : conference facility
including the room, the tables and
the chairs and should be physically
laid.
 Software Tools : e-questionnaires,
e-brainstorming, idea organizers,
group dictionaries, questionnaire
tools, policy formation tools.
 People : includes not only
participants but trained facilitator
[Figure 10.12]
 Delphi approach
 Used when group decision makers are
geographically dispersed

 Brainstorming
 Involves decision makers offering ideas
“off the top of their heads”
 Fosters creative and free thinking
 Group consensus approach
 Forces members in a group to reach a
unanimous decision

 Nominal group technique


 Encourages feedback from individual
group members
 Offers useful tools for group work
 Compound documents
▪ Include documents to be created, used, and
shared by members of a group
 Groupware (workgroup software)
▪ Helps with joint work group scheduling,
communication, and management
[Figure 10.14]
 Decision room
alternative
 Decision makers are
located in the same
building or geographic
area.
 Decision makers are
occasional users of the
GDSS approach.
 Local area decision network
 Group members are located in the same
building or geographic area.
 Group decision making is frequent.

 Teleconferencing alternative
 Location of group members is distant.
 Decision frequency is low.
 Wide area decision
network
 Location of group
members is distant.
 Decision frequency is
high.
 Virtual workgroups
▪ Groups of workers located
around the world working
on common problems via a
GDSS
 Workstations are provided to each
attendee.
 Are networked and connected to
facilitator’s workstation and the
meeting’s file server.
 Activities Undertaken:
Idea Generation
Idea Organization
Prioritizing
Policy Development
 Contributes to a more collaborative
atmosphere by guaranteeing
contributor’s anonymity.
 Properly designed GDSS meetings
can increase the no. of ideas
generated
 Most useful for tasks involving idea
generation, complex problems and
large groups.

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