A FUNCTIONAL PROJECT ON Stress Management Among Bank Employees Submitted in partial fulfillment of the requirement for the award

of the Degree of MASTER OF BUSINESS ADMINISTRATION BY JYOTI (MBA/1101/09) SURBHI KUMARI (MBA/1082/09)

DEPARTMENT OF MANAGEMENT BIRLA INSTITUTE OF TECHNOLOGY MESRA-835215, RANCHI 2009-11

ACKNOWLEDGEMENT
The satisfaction that accomplishes the successful completion of any work is when we say thank you to the people who made it possible, whose constant encouragement and guidance has been a source of inspiration throughout the course of the my project. I would like to express my deep sense of gratitude to the management of the State Bank Of India, Axis Bank and HDFC Bokaro Steel City for giving me an opportunity to complete my training. I also express my deep senses of gratitude to my project guide

Prof.Mr. Anand Kumar, his valuable guidance during the training. I also express my sincere thanks to HOD of management department of BIT MESRA Dr.S.K.Bose, and my internal guide Dr.Manju Bhagat , for their valuable guidance. I am also indebt to my family members and friends for their valuable help and cooperation throughout the training.

Jyoti MBA/1101/09-IVth sem

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DECLARATION
I hereby declare that this project report entitled “Study Of Stress Management among Bank Employees” is the result of my own efforts in and as a part of the curriculum in “Master of Business Administration (MBA)” in Birla Institute of Technology, Mesra, Ranchi. I hereby declare that this is an authentic pieces of work carried out under my supervision .To the best of my knowledge the content of this project does not form a basis for the award of any previous degree to any one else.

Jyoti MBA/1101/09 Birla Institute of Technology, Mesra.

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CERTIFICATE OF APPROVAL

The foregoing project entitle “Study Of Stress Management among Bank Employees” is hereby approved as a creditable study of research topic and has been presented in a satisfactory manner to warranty its acceptance as pre-requisite to the degree for which it submitted . It understood that by this approval ,the undersigned do not necessarily endorse any conclusion drawn or opinion expressed therein, but approve the project for which it is submitted .

(Internal Examiner)

(External Examiner)

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Preface
The study of human resource management is one of the major criteria in the corporate sector. Human resource is the heart of the organization. By this research project we will be able to know to reduce the stress level of the employees working in the bank. By this way the productivity of the employee increases. Now a day the corporate sector is booming in a high speed that the people have to work for prolonged hours to maintain the standard of living and achieve their basic needs. So is the condition in the hospitals, colleges, BPO’s and lots of other places. In spit of having the modern technologies and facilities, people are feeling themselves to be work loaded and stressed. Stress arises because of many reasons which are discussed in the following project. The project report also contain techniques how to reduce the stress and overcome such problems. To identify the level of stress among the people who work I have tried to survey the people working in hospitals, BPO’s and other industries as well as institutes. Stress arises because of unfulfilled wants, lack of job satisfaction etc. before starting the topic of stress; let’s first understand the importance of human resource.

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Executive Summery TITLE OF THE PROJECT: Study Of Stress Management among Bank Employees This project gives us a detailed idea of what is stress and also the definition of stress is been defined. o Stress management o Workplace stress o Reducing of stress. After the theoretical part I have included the research part. o Burn out test o Stress analysis Questionnaire My research includes the research methodology which contains the information as follows: o Research objectives o Sampling (types and methods of sampling) o Research instrument o Data analysis and interpretation o Employee’s opinion to reduce stress. For more detailed study the types of the stress is also defined. By looking at the starting of the project you will find: o Introduction to Human resource o Introduction and Definition of stress o Stress in biological terms o What is stress? o Coping with stress at work place. o Research flowchart o Limitation of survey o Advantages and disadvantages of written questionnaire 6 . My research work includes two questionnaires.

5 1.2.4 2. CONCEPTUAL FRAMEWORK (1.2 2. In simple word human 7 .2.7 2 2.8.2.6 1.3 2.2.2.4 1.8.6 2.2 1.8 2.1 2.1 1.2.5 2.1 2.2.1 1.7 2.2 2.1) INTRODUCTION TO HR Human Resource Management is an art of managing people at work in such a manner that they give their best to the organization.o Finding INDEX No 1 1.2 1.9 3 4 Content Conceptual Framework Introduction to HR Concept of stress Introduction to stress Stress in Biological terms What is stress Coping with stress at workplace Stress Management Workplace stress Reduce your stress Research Methodology Research objective Sampling Research instrument Data analysis and interpretation Employees opinion about how to reduce stress Research flowchart Time consideration Limitation of the survey Advantages of Written Questionnaires Disadvantages of Written Questionnaires Findings Bibliography Annexure Page no 1 1 3 3 8 9 11 15 18 22 27 27 29 32 36 48 50 51 52 52 53 55 58 59 1.3 1.

mortar.HRM involves the application of management functions and principles. employee and executive remuneration. motivating. and remunerating employees in organizations. They are applicable to non-business organizations. performance appraisal and job evaluation. job analysis and be sign. motives. safety and health. recruitment and selection. The scope of HRM is indeed vast. perception. Organizations are not mere bricks. It is the who staff and manage organizations. training and development. and maintains people in an organization. machineries or inventories. health care. orientation and placement. too such as education. and modes of thoughts. industrial relations and the like. the activities included are HR planning. Decision on different aspect of employees must be consistent with other human resource decisions. Human Resource Management is also a management function concerned with hiring. it seems good to first define heterogeneous in the sense that they differ in personality. motivation and communication. 8 .specifically. maintain. HRM is a broad concept Personnel management and human resource development is a part of HRM. recreation etc.resource management refers to the quantitative aspects of employees working in an organization. welfare. Decisions relating to employees must be integrated. attitudes. Effectiveness of an organization must result in betterment of services to customers in the form of high-quality product supplied at reasonable costs HRM function s is not confined to business establishment only. They are people. It focuses on people in organization. Decision made must influence the effectiveness of organization. The functions and principles are applied to acquisitioning. values. developing. All major activities in the working life of his or her entry into an organization until he or she leaves-come under the previews of HRM.Before we define “Human Resource Management”. emotions.

“ Human maintaining Resource and Management is a process for of producing effective development.” (1.1) INTRODUCTION TO STRESS 9 . of controlling human resources achievement organization goals.Human resource management plays an important role in the development process of modern economy. In fact it is said that all the development comes from the human mind.2) CONCEPT OF STRESS (1.2.

although we also recognize that there is an intertwined instinctive stress response to unexpected events. Some of the theories behind it are now settled and accepted. During this time. others are still being researched and debated. Since then. The stress of exhilarating. What complicates this is that intuitively we all feel that we know what stress is. humiliation or infection is detrimental.A lot of research has been conducted into stress over the last hundred years. as it is something we have all experienced. Definition: Hans Selye was one of the founding fathers of stress research. creative successful work is beneficial. with a range of harmful biochemical and long-term effects. and ideas have moved on. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize. Stress is now viewed as a "bad thing". there seems to have been something approaching open warfare between competing theories and definitions: Views have been passionately held and aggressively defended. 10 . The stress response inside us is therefore part instinct and part to do with the way we think. it's what we feel when we think we've lost control of events. while that of failure. A definition should therefore be obvious…except that it is not. These effects have rarely been observed in positive situations. His view in 1956 was that “stress is not necessarily something bad – it all depends on how you take it. This is the main definition used by this section of Mind Tools.” Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative. a great deal of further research has been conducted.” In short.

It is a measure of the intensity of the total internal forces acting within a body across 11 . some types include: o Chronic stress. a song by the French band Justice on their debut album Other • • Stress (game). stress caused by employment o o Music • • • • • Accent (music). the stress applied to materials resulting in their compaction. from the late 1980's. an early '80s punk rock band from Athens. an early '80s melodic rock band from San Diego. phonological use of prominence in language Stress (physics). Stress (band). card game Stress (linguistics). Yield stress. the average amount of force exerted per unit area.The types of stress are as follows Mechanical • • • Stress (physics). persistent stress which can lead to illness and mental disorder Eustress. Stress (Neo-Psychedelic band). Stress. physiological or psychological stress. the average amount of force exerted per unit area. Stress (punk band). Biological • Stress (biological). Stress is a measure of the average amount of force exerted per unit area. the stress at which a material begins to deform plastically. positive stress that can lead to improved long-term functioning Workplace stress. Compressive stress.

in those individuals with lower levels of magnesium or those who have a magnesium 12 . including exercise. Chronic stress is potentially damaging. Symptoms of chronic stress can be: • • • • • • • upset stomach headache backache insomnia anxiety depression anger In the most severe cases it can lead to panic attacks or a panic disorder. There are a variety of methods to control chronic stress.imaginary internal surfaces. Chronic Stress Chronic stress is stress that lasts a long time or occurs frequently. adequate rest. It was introduced into the theory of elasticity by Cauchy around 1822. relaxation techniques. stress is expressed as Where Is the average stress. Ensuring a healthy diet containing magnesium may help control or eliminate stress. and relaxing hobbies. as a reaction to external applied forces and body forces. Stress is a concept that is based on the concept of continuum. also called engineering or nominal stress. and Is the force acting over the area . healthy diet. In general. stress management.

columns. etc).such as columns or truss bars -. When a material is subjected to compressive stress. etc. Loading a structural element or a specimen will increase the compressive stress until the reach of compressive strength. A very large number of these new cases suffer from insomnia. Usually. compressive stress applied to bars.an increase of compressive force F leads to structural failure due to buckling at lower stress than the compressive strength. In long. compressive stress is represented with positive values. glass. and a whole host of other negative medical conditions caused by a magnesium deficiency. some soils and plastics) or as rupture for brittle behavior (geometries. leads to shortening. which can be a factor in continued chronic stress. cast iron. According to the properties of the material. Chronic stress can also lead to a magnesium deficiency. Compressive stress has stress units (force per unit area). usually with negative values to indicate the compaction. In a review of the scientific literature on the relationship between stress and disease. However in geotechnical engineering. the authors found that stress plays a role in triggering or worsening depression and cardiovascular disease and in speeding the progression of HIV/AIDS.2) Stress in Biological terms: 13 . Compressive stress: Compressive stress is the stress applied to materials resulting in their compaction (decrease of volume). slender structural elements -. (1. It has been discovered that there is a huge upsurge in the number of people who suffer from this condition. then this material is under compression. failure will occur as yield for materials with ductile behavior (most metals.deficiency.2.

leading to emotional and physical pressure. whether actual or imagined. Stress in certain circumstances may be experienced positively. and exhaustion. just "stressed out". it is impossible to live without stress. It refers to the inability of a human or animal body to respond. The term is commonly used by laypersons in a metaphorical rather than literal or biological sense. for example. (1. can be an adaptive response prompting the activation of internal resources to meet challenges and achieve goals. such as headaches and accelerated heart rate. whether you are a student or a working adult. He later broadened and popularized the concept to include the perceptions and responses of humans trying to adapt to the challenges of everyday life. The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to identify physiological responses in laboratory animals. In our fast paced world. Common stress symptoms include irritability.Stress is a biological term which refers to the consequences of the failure of a human or animal body to respond appropriately to emotional or physical threats to the organism. "stress" refers to the reaction of the organism. Eustress. a way of referring to problems and eliciting sympathy without being explicitly confessional. inability to concentrate and a variety of physical reactions. It covers a huge range of phenomena from mild irritation to the kind of severe problems that might result in a real breakdown of health.3) what is Stress? Stress refers to the strain from the conflict between our external environment and us. as a catch-all for any perceived difficulties in life. muscular tension.2. There is both positive 14 . In popular usage almost any event or situation between these extremes could be described as stressful. and "stressor" to the perceived threat. In Selye's terminology. shortterm resistance as a coping mechanism. It includes a state of alarm and adrenaline production. It also became a euphemism.

also known as eustress. breathlessness. heart palpitations. negative stress can result in mental and physical strain. it is important to manage stress levels so that it does not have an adverse impact on your health and relationships. The presence of a deadline. This could be during 15 . and that which causes stress is also known as a stressor. This knowledge will help you to identify when you need to take a break. It is also your first step towards developing techniques to managing your stress levels. irritability and in extreme cases. as well as how to identify if you are performing at your optimal stress level (OSL) or if you are experiencing negative stress. threat. positive stress. and not on eradicating the presence of stress in our lives. or emotional frictions. headaches. depending on each individual’s unique perception of the tension between the two forces.and negative stress. it is evident that some form of positive stress can add more color and vibrancy to our lives. Hence. can push us to make the most of our time and produce greater efficiency. On the other hand. and bereavement stressors. as stress management refers to using stress to our advantage. Modern day stresses can take the form of monetary needs. Physical symptoms take the form of heart palpitations. Performance stressors are triggered when an individual is placed in a situation where he feels a need to excel. How do you identify if you are suffering from excessive stress? Psychological symptoms commonly experienced include insomnia. or perhaps seek professional help. For example. Not all stress is bad. Competition at work and an increased workload can also cause greater levels of stress. The individual will experience symptoms such as tensions. to name a few. Common lifestyle stressors include performance. for example. headaches and an inability to focus. Hence. excessive sweating and stomachaches. Part of managing your stress levels include learning about how stress can affect you emotionally and physically. It is important to keep this in mind. can help an individual to function at optimal effectiveness and efficiency. What causes stress? There are many different causes of stress. whilst some stress may be seen as a motivating force.

Negative stress can cause many physical and psychological problems. lunch with the boss.performance appraisals. whilst positive stress can be very helpful for us. namely eustress. hyper stress and hypo stress. or a prized possession. There are 4 main categories of stress. and usually occurs when there 16 . with few people acknowledging the importance and usefulness of positive stress. we must learn to tell when we have crossed the line from positive to negative stress. and even more varied methods and techniques of dealing with stress and turning it to our advantages. which prepares your mind and body for the imminent challenges that it has perceived. and know that it is a negative form of stress. Eustress is a natural physical reaction by your body which increases blood flow to your muscles. resulting in a higher heart rate. or giving a speech. Athletes before a competition or perhaps a manager before a major presentation would do well with eustress. distress. Good stress v/s Bad stress: Stress has often been misunderstood to be negative. such as an economic downturn. Distress We are familiar with this word. and harness the power of positive stress to help us achieve more. bereavement stressors occur when there is a sense of loss such as the death of a loved one. Eustress: this is a positive form of stress. Here’s how we differentiate between them. This will help us to learn to cope with negative stress. allowing them to derive the inspiration and strength that is needed. Threat stressors are usually when the current situation poses a dangerous threat. stress is everywhere and definitely unavoidable. In order to do so. and what is bad. there are various stressors. or from an accident. Lastly. In our everyday lives. hence our emphasis should be on differentiating between what is good stress. This occurs when the mind and body is unable to cope with changes. Thus.

Hypo stress Lastly. you are likely to have sudden emotional breakdowns over insignificant issues. and are cumulative in nature. having negative implications. Examples include highly stressful jobs. depending on a person's way of adapting to a change that has caused it. hence some stress is inevitable and helpful to us. Acute stress is intense. but does not last for long. chronic stress persists over a long period of time. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall. The types of stress are named as eustress and distress. Distress is the most commonly-referred to type of stress. If you suspect that you are suffering from hyper stress. On the other hand. 17 . the proverbial straws that broke the camel’s back. which require longer working hours than the individual can handle. Hyper stress This is another form of negative stress that occurs when the individual is unable to cope with the workload.are deviations from the norm. They can be categorized into acute stress and chronic stress. Both can be equally taxing on the body. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with. usually related to desirable events in person's life. or you may end up with severe and chronic physical and psychological reactions. It is important for you to recognize that your body needs a break. whereas eustress is a positive form of stress. If the job scope is boring and repetitive. This is due to an insufficient amount of stress. it would be a good idea to implement some form of job rotation so that there is always something new to learn. hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated.

Some companies organize parties and make their employees feel valued at work.4) Coping with Stress at Work place With the rapid advancement of technology. not all companies have such measures in place.2. tipping the scales from positive to negative. Stress refers to the pressure and reactions to our environment which results in psychological and physical reactions. and this has led to greater occupational stress. too much stress can result in negative impacts such as reduced effectiveness and efficiency. More and more people are feeling isolated and disrespected at work. These are measures to motivate employees and help them to feel secure at their jobs. Step 1: Raising Awareness Help yourself to identify when you are facing rising levels of stress. Many people dread going to work. leading to greater job insecurity on the part of those who remain. What is the reason for this? There is partly the fear from being retrenched in bad times. it is up to you to make sure that you can cope with stress at your workplace. Many companies have taken to consulting experts and professionals on ways to increase connectedness and motivation of their employees. the stresses faced at work have also increased. translating into greater productivity. and some have not gotten it quite right. However.(1. Hence. hence the term “Monday Blues”. and use it to help you work better. Here are 3 simple steps to help you with coping with stress in the workplace. This is important. Whilst some stress is good for motivation and increasing efficiency. as being able to identify signs of being stressed can help you to take steps to ensure that your overall quality of life does not 18 . Undoubtedly. occupational stress is one of the most commonly cited stressors faced by people all over the world.

you can try implementing relaxation techniques such as deep breathing. Internal stressors refer to your own thinking and attitude. Keep a diary or a list of events that have caused you to feel strong negative emotions. we can change the way that we cope with it. irritability or the need to escape. Alternatively. Step 2: Identify the Cause You need to be able to analyze the situation and identify what is causing the rise in stress. leading to disastrous consequences to your health and overall wellbeing.drop. stop your thought process until you are able to deal with it logically. we only start reacting to stress when a combination of stressors working together exceeds our ability to cope. and if you are constantly worried. Step 3: Coping with Stress In order to deal with the situation that is causing you stress. If a situation is triggering your stress and you are unable to calm down. or the onset of headaches. 19 . such as taking time off. such as the environment or your colleagues at work. These stressors can be external and internal. such as excessive sweating or heart palpitations. External stressors refer to things beyond your control. remove yourself from it. If left unacknowledged. You can identify if you are feeling stressed by checking if you have any physical or psychological reactions. This can be through different methods. This will help you to identify the causes of your stress. If you experience any of these reactions. Whilst it is not always possible to eradicate them. If it is an internal stressor. Often. Go outside and take a walk to calm down. identify if you are feeling any overwhelming negative emotions. the problem will only snowball. you need to calm your mind and body so as to stave off the reactions and cope with it in a positive way. or that are likely stressors.

we tend to overlook causes of stress and the conditions triggered by those. nervousness and muscle cramps can all result in chronic health problems.The key to making these 3 steps work for you is to practice them. which are inter-linked with stress. They may also affect our immune. anxiety attacks. In such unsettling moments we often forget that stressors. Like "stress reactions".2. cardiovascular and nervous systems and lead individuals to habitual addictions. be it our anxiety. Recognizing a stressor: It is important to recognize whether you are under stress or out of it. Immediate disorders such as dizzy spells. we don't get relaxing and soothing situations without asking. Moreover. are fairly manageable and treatable. we fail to realize that we are reacting under stress. sleeplessness.5) Stress Management Stress management is the need of the hour. tightened muscles and an exhausted mind crave for looseness. This also happens 20 . Many times. However hard we try to go beyond a stress situation. mind-body exhaustion or our erring attitudes. (1. and restore the energy level. today. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. tension. and you need to condition your mind and practice them so that you can implement it when you are feeling stressed. The knotted nerves. can induce risky body-mind disorders. even if we are under the influence of a stressful condition and our body reacts to it internally as well as externally. either quick or constant. To be relaxed we have to strive to create such situations. As a relaxation response the body tries to get back balance in its homeostasis. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. Stress. These are not instantaneous solutions. Unfortunately. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. if not escapable.

stress may mount when one is coerced into undertaking some work against one'swill. Not being too serious or in a constant alert mode helps maintain the equanimity of mind and promote clear thinking. The emotions we experience directly affect our immune system. These have an immunosuppressive effect. dizzy spells. the adrenal gland releases corticosteroids. which are converted to cortical in the blood stream. A sense of humor also allows us to perceive and appreciate the incongruities of life and provides moments of delight. Stanley Tan at Loma Linda University School of Medicine have produced carefully controlled studies showing that the experience of laughter lowers serum cortical 21 . we wilt at the face of unknown and imagined threats. The body constantly tries to tell us through symptoms such as rapid palpitation. Being able to laugh stress away is the smartest way to ward off its effects. We cope better with stressful situation. adventurous sports or having a baby. when we are compelled into such situations against our will or knowledge. we tend to respond positively under stress. For instance. Lee Berk and fellow researcher Dr. Laughter: Adopting a humorous view towards life's situations can take the edge off everyday stressors. But. The positive emotions can create neurochemical changes that buffer the immunosuppressive effects of stress. when we encounter them voluntarily. more often than not. During stress. In cases of relocation.when the causes of stress are there long enough for us to get habituated to them. tight muscles or various body aches that something is wrong. promotion or layoff. It is important to remain attentive to such symptoms and to learn to cope with the situations. Dr.

and growth hormone. post-traumatic stress disorder) and 22 . • Laughter triggers the release of endorphins—body's natural painkillers. associated with stress response). depression.. cortical. It is beneficial for patients suffering from emphysema and other respiratory ailments. anxiety. laughter induces reduction of at least four of neuroendocrine hormones—epinephrine. increases the amount and activity of T lymphocytes—the natural killer cells. • It increases muscle flexion.g. or needs of the worker. including psychological disorders (e. Laughter also increases the number of T cells that have suppresser receptors. resources.2. • Reduces stress hormones (studies shows.levels. disease-fighting proteins called Gamma-interferon and disease-destroying antibodies called B-cells. What Laughter Can Do Against Stress And Its Effects? • Laughter lowers blood pressure and reduces hypertension. • Boosts immune function by raising levels of infection-fighting T-cells. dopac. • Produces a general sense of well-being. (1. Stress-related disorders encompass a broad array of conditions. relaxation and fluent blood circulation in body. • Laughter cleanses the lungs and body tissues of accumulated stale air as it empties more air than it takes in.6) Workplace Stress Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities. • It provides good cardiac conditioning especially for those who are unable to perform physical exercise.

Evidence also suggests that stress is the major cause of turnover in organizations. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. and cognitive impairment (e. such as cardiovascular disease.g.g. it is widely believed that job stress increases the risk for development of back and upperextremity musculoskeletal disorders. an increase of more than $1. maladaptive behaviors (e. Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. tension. Three-quarters of employees believe the worker has more on-thejob stress than a generation ago.. Additionally. The increment rose to nearly 150%.700 per person annually. concentration and memory problems)..). etc. dissatisfaction. One-quarter of employees view their jobs as the number one stressor in their lives. Causes of Workplace Stress Job stress results from the interaction of the worker and the conditions of work. High levels of stress are associated with substantial increases in health service utilization. In a 1998 study of 46. health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to “low risk” workers. About one-third of workers report high levels of stress. Job stress is also associated with various biological reactions that may lead ultimately to compromised health. for workers reporting high levels of both stress and depression. these conditions may lead to poor work performance or even injury.000 workers. aggression.other types of emotional strain (e. fatigue. Workers who report experiencing stress at work also show excessive health care utilization. Views differ on the importance of worker characteristics versus working conditions as the 23 . substance abuse)..g. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations. periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses. Stress is a prevalent and costly problem in today's workplace. In turn.

increasing to 54% in 1995 and to 56% in 2000. no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. A substantial percentage of Americans work very long hours. increasing to 56% in 1995 and 60 % in 2000. and 2000. However. Results showed a trend across these periods suggestive of increasing work intensity. there has been an upward trend in hours worked among employed women. 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990. particularly couples with young children. Similarly. and disturbed relationships with family. upset stomach and headache. 1995. were conducted in Member States of the European Union in 1990. the percentage of workers reporting that they worked at high speeds at least onefourth of their working time was 48%. friends and girlfriends or boyfriends are examples of stress-related problems. Although the importance of individual differences cannot be ignored. what is stressful for one person may not be a problem for someone else. The differing viewpoints suggest different ways to prevent stress at work. and a considerable increase in combined working hours among working couples. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. and for job redesign as a primary prevention strategy. especially for women. The effects of job stress on chronic diseases are more difficult to see because chronic 24 . According to one school of thought. an increase in extended work weeks (>40 hours) by men. Such evidence argues for a greater emphasis on working conditions as the key source of job stress. These figures represent a considerable increase over the previous three decades. differences in individual characteristics such as personality and coping skills are most important in predicting whether certain job conditions will result in stress-in other words. In 1990. Signs of Workplace Stress Mood and sleep disturbances. By one estimate. including conditions recognized as risk factors for job stress. According to the Department of Labor.primary cause of job stress. Personal interview surveys of working conditions. scientific evidence suggests that certain working conditions are stressful to most people.

(e. In a second study. Improve communications-reduce uncertainty about career development and future employment prospects. Give workers opportunities to participate in decisions and actions affecting their jobs. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. Clearly define workers' roles and responsibilities. In one study. there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention 25 . and psychological disorders. Establish work schedules that are compatible with demands and responsibilities outside the job. Provide opportunities for social interaction among workers. the frequency of medication errors declined by 50% after prevention activities was implemented in a 700-bed hospital. Prevention A combination of organizational change and stress management is often the most useful approach for preventing stress at work.g. How to Change the Organization to Prevent Job Stress • • Ensure that the workload is in line with workers' capabilities and resources. Program activities included (1) employee and management education on job stress. Discrimination inside the workplace. Design jobs to provide meaning. and (3) establishment of employee assistance programs. stimulation. nationality and language ) • • • • • • St. Nonetheless. and opportunities for workers to use their skills. musculoskeletal disorders.diseases take a long time to develop and can be influenced by many factors other than stress. evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease. (2) changes in hospital policies and procedures to reduce organizational sources of stress.

fast-moving. Job analysis: . Each of these can lead to intense stress. The risks here are that we become exhausted. you can focus on these activities and minimize work on other tasks as much as possible. In contrast. or expect failure. It helps you to cut through clutter and distraction to get to the heart of what you need to do. harms performance and paralyzes mental skills.7) Reduce your stress 1. While this may seem obvious. doubt your abilities. 26 . and what constitutes success within it. We can choose to ignore this.2. that we have so much to do that we do a poor quality job and that we neglect other areas of our life. Job Analysis is a useful technique for getting a firm grip on what really is important in your job so that you are able to perform excellently. by focusing on the things that are important for job success and reducing the time we spend on low priority tasks. and keep your workload under control. The alternative is to work more intelligently. Job Analysis is a key technique for managing job overload – an important source of stress. it is oftentimes something that is easy to overlook. high-pressure role. you need to fully understand what is expected of you. and work unreasonably long hours to stay on top of our workload. (1. This helps you get the greatest return from the work you do. Rational & positive thinking: You are thinking negatively when you fear the future. Job Analysis is the first step in doing this. there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities. The first of the action-oriented skills that we look at is Job Analysis. By understanding the priorities in your job.We have all experienced that appalling sense of having far too much work to do and too little time to do it in. 2. Negative thinking damages confidence. To do an excellent job. in the hurly-burly of a new. criticize yourself for errors.activities. put yourself down.

with their significance having barely been noticed. Instead. just let them run their course while you watch them. do their damage and flit back out again. Tackle these as a priority using the techniques below. or Self-criticism over a less-than-perfect rehearsal. you should be able to see the most common and the most damaging thoughts. • Worry about how the audience (especially important people in it like your boss) or the press may react to you. One approach to it is to observe your "stream of consciousness" as you think about the thing you're trying to achieve which is stressful. negative thoughts tend to flit into our consciousness. and write them down on our free worksheet as they occur. as you cannot manage thoughts that you are unaware of. Another more general approach to Thought Awareness comes with logging stress in your Stress Diary. Thought Awareness is the process by which you observe your thoughts and become aware of what is going through your head. we do not challenge them properly. Since we barely realize that they were there. When you analyze your diary at the end of the period. Then let them go. Rational Thinking 27 . Thought awareness is the first step in the process of managing negative thoughts. which means that they can be completely incorrect and wrong. Do not suppress any thoughts. Here are some typical negative thoughts you might experience when preparing to give a major presentation: • Fear about the quality of your performance or of problems that may interfere with it.Unfortunately. • • Dwelling on the negative consequences of a poor performance.

If people are not fair.The next step in dealing with negative thinking is to challenge the negative thoughts that you identified using the Thought Awareness technique. and you do the best you can. and have you taken steps to reduce the likelihood of them happening or their impact if they do? What will you do if they occur? And what do you need others to do for you? • Worry about other people's reactions: If you have prepared well. prepared and rehearsed enough? If you have done all of these. you made a mistake at work. Look at every thought you wrote down and challenge it rationally. then remind yourself that the purpose of the practice is to identify areas for improvement. so that these can be sorted out before the performance. but that doesn't mean you're bad at your job. • Problems with issues outside your control: Have you identified the risks of these things happening. Ask yourself whether the thought is reasonable. then you should be satisfied. then fair people are likely to respond well. 28 . the following challenges could be made to the negative thoughts we identified earlier: • Feelings of inadequacy: Have you trained yourself as well as you reasonably should have? Do you have the experience and resources you need to make the presentation? Have you planned. you've done as much as you can to give a good performance. What evidence is there for and against the thought? Would your colleagues and mentors agree or disagree with it? Looking at the examples. OK. the best thing to do is ignore their comments and rise above them. Tip: Don't make the mistake of generalizing a single incident. • Worries about performance during rehearsal: If some of your practice was less than perfect. If you perform as well as you reasonably can.

By basing your affirmations on the clear.Similarly. However. positive thoughts and affirmations to counter any remaining negativity. imagine that you are your best friend or a respected coach or mentor. Positive Thinking & Opportunity Seeking By now. Tip: Your affirmations will be strongest if they are specific. make sure that your negative thoughts are genuinely important to achieving your goals. rational assessments of facts that you made using Rational Thinking. doesn't mean that they will ALWAYS be so for you in the future. positive affirmations might be: 29 . Then. you can use them to undo the damage that negative thinking may have done to your self-confidence. Just because you're finding these new responsibilities stressful now. you should already be feeling more positive. make sure you take the long view about incidents that you're finding stressful. think how you would challenge these thoughts. It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. The final step is to prepare rational. take appropriate action. are expressed in the present tense and have strong emotional content. Continuing the examples above. When you challenge negative thoughts rationally. Look at the list of negative thoughts and imagine the negative thoughts were written by someone you were giving objective advice to. you should be able to see quickly whether the thoughts are wrong or whether they have some substance to them. Where there is some substance. Tip: If you find it difficult to look at your negative thoughts objectively. and don't just reflect a lack of experience. which everyone has to go through at some stage.

" • Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies. part of Positive Thinking is to look at opportunities that the situation might offer to you. Although stress is typically discussed in a negative context. It’s an opportunity when it 30 . and you may open up new career opportunities. Stress is not necessarily bad in and of itself. 2.• Problems during practice: "I have learned from my rehearsals. I am well positioned to give an excellent performance. write these affirmations down on your worksheet so that you can use them when you need them.1) Research Objective: Stress is a dynamic condition in witch an individual is confronted with an opportunity. This is a complicated definition." • Worry about other people's reaction: "Fair people will react well to a good performance. This has put me in a position where I can deliver a great performance. In the examples above. You will acquire new skills." • Worries about performance: "I have prepared well and rehearsed thoroughly. you will be seen as someone who can handle difficult challenges. it also has a positive value. I will rise above any unfair criticism in a mature and professional way. successfully overcoming the situations causing the original negative thinking will open up opportunities. Research Methodology (2. As well as allowing you to structure useful affirmations. I am very well placed to react flexibly to events. demand or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important." If appropriate. I am going to perform well and enjoy the event.

whereas eustress is a positive form of stress.offers potential gain. depending on a person's way of adapting to a change that has caused it. are fairly manageable and treatable. and are cumulative in nature. mindbody exhaustion or our erring attitudes. Due to recession the banking sector is also facing the problem of employee cut-offs and so the work load of the existing employees increases and the feel stressed. Both can be equally taxing on the body. Distress is the most commonly-referred to type of stress. nervousness and muscle cramps can all result in chronic health problems. be it our anxiety. Such individuals often use stress positively to rise to the occasion and perform at or near their maximum. usually related to desirable events in person's life. cardiovascular and nervous systems and lead individuals to habitual addictions. The bank employees are the people who also have to achieve the certain target and so for the non achievement of target the employees remain stressed and tensed. which are inter-linked with stress. tension. we tend to overlook causes of stress and the conditions triggered by those. Stress management is the need of the hour. Immediate disorders such as dizzy spells. life seems to find new ways of stressing us out and plaguing us with anxiety attacks. can induce risky body-mind disorders. Moreover. They may also affect our immune. 31 . many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the quality of their work and the satisfaction the get from their job. Similarly. sleeplessness. But it is different in the case of bank employees. anxiety attacks. In such unsettling moments we often forget that stressors. The types of stress are named as eustress and distress. The employees who have the simple table work also have to face the problem of stress. either quick or constant. the superior performance that an athlete or stage performer gives in “clutch” situations. if not escapable. having negative implications. Consider for example. Stress. However hard we try to go beyond a stress situation.

we don't get relaxing and soothing situations without asking. This research is to carry out the study that how much stressed the employees of the banks are and how do their stress affect their work life. The knotted nerves. social life. tightened muscles and an exhausted mind crave for looseness. "relaxation responses" and stress management techniques are some of the body's important built-in response systems. and restore the energy level.2) Sampling Sample: I have taken the sample of 35 employees from three different banks of Bokaro Steel City . Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats. today. As a relaxation response the body tries to get back balance in its homeostasis. I have selected only 32 . Unfortunately. All the employees were of the same designations. so a sample of 14 to 15 employees are selected from all the three banks for the research of stress among them. To be relaxed we have to strive to create such situations.Like "stress reactions". output etc. (2. Reason: As we find the employees of the bank to be more stressful as more and more employees are taking VRS and are dismissed because of inflation.

Sometimes. This type of research is called a census study because data is gathered on every member of the population. and snowball sampling. so the pool of available subjects becomes biased. Usually. Sampling error is the degree to which a sample might differ from the population. and the researcher can include the entire population in the study. the degree to which the sample differs from the population remains unknown. In non probability sampling. Random sampling is the purest form of probability  sampling.those three banks which are affiliated to the public and are specialized in consumer needs fulfillment. and the researcher must rely on logic and judgment. The population is defined in keeping with the objectives of the study. In non probability sampling. When there are very large populations. judgment sampling. the entire population will be sufficiently small. There are no strict rules to follow. and stratified sampling. members are selected from the population in some nonrandom manner. The sample reflects the characteristics of the population from which it is drawn. results are reported plus or minus the sampling error. Probability methods include random sampling. The advantage of probability sampling is that sampling error can be calculated. When inferring to the population. These include convenience sampling. quota sampling. systematic sampling. it is often difficult or impossible to identify every member of the population. Sampling methods are classified as either probability or non probability. but carefully chosen sample can be used to represent the population. In probability samples. Each member of the population has an equal and known chance of being selected. A small. each member of the population has a known non-zero probability of being selected. 33 . It is incumbent on the researcher to clearly define the target population. the population is too large for the researcher to attempt to survey all of its members.

this sampling method is as good as the random sampling method. This is usually and extension of convenience sampling. As long as the list does not contain any hidden order. As the name implies. even though the population includes all cities. The researcher selects the sample based on judgment. After the required sample size has been calculated. every Nth record is selected from a list of population members. This non-probability method is often used during preliminary research efforts to get a gross estimate of the results. Stratified sampling is often used when one or more of the stratums in the population have a low incidence relative to the other stratums. Its only advantage over the random sampling technique is simplicity. a researcher may decide to draw the entire sample from one "representative" city. Judgment sampling is a common non-probability  method. A stratum is a subset of the population that shares at least one common characteristic. Stratified sampling is commonly used probability  method that is superior to random sampling because it reduces sampling error. It is also called an Nth name selection technique. the sample is selected because they are convenient. The researcher first identifies the relevant stratums and their actual representation in the population. Systematic sampling is frequently used to select a specified number of records from a computer file. When using this method. without incurring the cost or time required to select a random sample. Random sampling is then used to select subjects from each stratum until the number of subjects in that stratum is proportional to its frequency in the population. For example. Systematic sampling is often used instead of random sampling.  Convenience sampling is used in exploratory research where the researcher is interested in getting an inexpensive approximation of the truth. the 34 .

This tool can help you check yourself for burnout. committed people become deeply disillusioned with a job or career from which they have previously derived much of their identity and meaning. where the stratums are filled by random sampling. Then convenience or judgment sampling is used to select the required number of subjects from each stratum. the researcher first identifies the stratums and their proportions as they are represented in the population. Snowball sampling is a special non-probability  method used when the desired sample characteristic is rare. This differs from stratified sampling. Quota sampling is the non-probability equivalent  of stratified sampling. Like stratified sampling.researcher must be confident that the chosen sample is truly representative of the entire population. It may be extremely difficult or cost prohibitive to locate respondents in these situations. it comes at the expense of introducing bias because the technique itself reduces the likelihood that the sample will represent a good cross section from the population. and tedious or unpleasant things crowd in. Snowball sampling relies on referrals from initial subjects to generate additional subjects. 35 . It comes as the things that inspire passion and enthusiasm are stripped away.3) Research Instrument: Checking Yourself for Burnout Burnout occurs when passionate. (2. While this technique can dramatically lower search costs.

Introduction: This tool can help you check yourself for burnout. then calculate the total of the scores as described in the instructions (note that this uses a slightly different scoring method from the spreadsheet). It helps you look at the way you feel about your job and your experiences at work. so that you can get a feel for whether you are at risk of burnout. Using the Tool: • • Work through the table on paper and calculate values manually. (2. Apply the score to the scoring table underneath to get the interpretation. Fill in values appropriately on the sheet. This will automatically calculate scores for you and interpret these scores.4) Data analysis and Interpretation The project report shows the information of the level of stress which the employees are facing as the period of recession is going the employee cut-off and turnover 36 . showing the score and interpretation in row 30. If you choose to use the manual method.

So they are facing the problem of work overload and thus they get stressed. particularly if several scores are high You are at severe risk of burnout . unless some factors are particularly severe Be careful .ratios are found to be high so the workload for the existing employees are high. particularly if several scores 10 are high 37 .you may be at risk of burnout. unless some factors are particularly severe 3 Be careful .do something about this urgently You are at very severe risk of burnout .you may be at risk of burnout. Let’s have a watch on the basic data of the survey: The report of HDFC bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.do something about this urgently response 0 6 8 0 0 no sign of burn out little sign of burnout Be careful severe risk Very high The Report of SBI Bank >= -1 5 18 response No sign of burnout here! 0 Little sign of burnout here.

do something about this urgently response 0 5 3 0 0 No sign little sign be careful Severe risk Very high Analysis: It is seen from the above data that the employees working in the banks are at the risk of two levels that is “a little sign of burn out” and “be careful”. This can be because it’s a public sector. If all the graphs are 38 .do something about this 0 urgently No sign Little sign Be careful Severe risk Very high The report of Axis Bank >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here. Taking a look on the data of all the three banks. particularly if several scores are high You are at severe risk of burnout .you may be at risk of burnout.35 45 You are at severe risk of burnout . it is seen that the employees working in SBI are found less stressed out compared to other banks. unless some factors are particularly severe Be careful .do something about this urgently You are at very severe risk of burnout .do something about this urgently 0 You are at very severe risk of burnout .

do something about this urgently no sign little sign Be carefull severe risk Very high Analysis: From the above graph it can be seen that maximum employees of all the banks are at a moderate level of risk of burnout while the employees who were found with a little sign of burnout is less. Are you satisfied with the performance you give at your work? Yes No No response 39 . unless some factors are particularly severe Be careful . Yes 27 >= -1 5 18 35 45 8 No No response 0 Overall result of the survey response 0 14 21 0 0 No sign of burnout here! Little sign of burnout here. 1. particularly if several scores are high You are at severe risk of burnout . it is seen that the ratio of stressed employees in AXIS banks are high as compared to all the other banks.do something about this urgently You are at very severe risk of burnout .compared. So the ratio of little sign of burnout and moderate level of burnout is 2:3.you may be at risk of burnout.

Do you worry about your colleague's opinion about you? Yes Yes 9 26 No No response 0 No No response Analysis: 26% of the employees worry about their colleague’s opinion about them while 74% of the employees are not concern with the opinion about their colleague. Do you discuss your problem with your spouse or friend or any other close to you? Yes No No re sponse 40 . 2. 4. Do you think that you are suffering from depression? Yes 7 32 Yes 28 3 No No No response 0 No response 0 Yes No No response Analysis: 20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression 3.Analysis: From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied.

Yes 20 15 No No response 0 6. Do you work more than 8 hours? Yes No No response Analysis: 89% of the employees work for more than 8 hours which is the starting point of the stress while 11 % of the employees don’t work for more than 8 hours. You have an important function at your home and your boss asks to give a 4 hour over time.Analysis: Yes 14 19 No No response 2 91% of the employees of the bank discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it. what will be your response? Yes No No response Analysis: 40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer. 5. 41 .

Do you regularly spend time for entertainment? Yes Analysis: 57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees don’t do that. 9. 6% of the employees remain silent. Is your social life balanced? No No response Yes 31 Yes 19 14 4 No No No response 0 No response 2 Yes No No response Analysis: 4 % of the employees find their social life to be balanced while 40 % of the employees don’t have their social life balanced. Do you plan your work before doing? Yes No No response 42 .7. 8.

Do you try to find any solution for No No response Yes No No response the problem of your stress? . Analysis: 69% of employees found the solution of there of stress Yes 24 6 No No response 5 43 . Yes 19 16 No No response 0 11.Analysis: It is a good habit to plan the work you do. . Do you fear about the quality of your performance? Yes 22 13 No No response 0 Yes Analysis: 63% of the employees fear the quality of performance which they give while 37 % of the employees don’t fear the quality of their work. 10. 89 % of the employees plan their work before doing while 11 % of the employees don’t plan their work.

In short it was a direct interview of the employees who gave their opinion about how to reduce stress. So the opinion if the employees were as follows: “Just smile away” An employee. The AXIS Bank.HDFC Bank  music.12.5) Employee’s opinion about how to reduce stress This project consist of the information about the employees undergoing from stress who working in the banks. . So considering this factor this topic becomes one of the most important part of the project as it consists of the opinion of the employees who work in the banks. (2.HDFC Bank  “Believe in God” An employee.HDFC Bank “Just believe in your self and just do what your heart wants” An -“Talking to family members. . (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Yes No No response Analysis: Yes 11 18 No No response 6 31% of the employees try the yoga and other ayurvedic techniques to reduce their stress while 51 % of the employees use other techniques to reduce stress. and The HDFC bank was marvelous and they have given their valuable opinion about reducing stress as a result of the last question included in the questionnaire 2.Going for a walk or long drive” An employee.Watching TV or listening good   employee. The response of employees in the major banks of Bokaro like State Bank of India.HDFC Bank 44 .

From the certain sample of employees selected for the research. (2. This is one of the positive things which are seen in the organization who is caring for their employees. Study the scriptures. about life. Pass your time with your close friends and relatives. It is also noticed that in the AXIS bank Bokaro in the time of afternoon slow instrumental music are been played so that the employees can work stress free. only 10 employees have given their opinion how to reduce stress. This will help the organization to boost up the productivity.AXIS Bank    “Play and watch cricket” An employee. lot of positive attitude. Positive attitude is only that reduces stress and achieves success. Most of the people frustrate due to lack of positivity and stress level climbs up due to that. Bank  “Respect yourself and give time to yourself” An employee. All are manifested of the supreme GOD” An employee.SBI Bank “Get adjusted with others.6) Research Flowchart 45 . See oneness in all. and forget the stress” An employeeAXIS Bank  “We should do such activities from which we get happiness and also make others happy.” An employee.HDFC “Working in environment welfares. Find and spend time for prayer.AXIS Bank “Listen music and spend time with family” An employee. So get positive attitude about work. So we can understand that how overloaded the employees of the bank are.SBI Bank These opinions are seemed to be valuable and effective as one of the effective things has been noticed that the employees who have got less than 18 marks in the Burnout test have given their opinions about reducing the stress.

Design Methodology Determine Feasibility Develop Instruments Select Sample Conduct Pilot Test Revise Instruments Conduct Research Analyze Data Prepare Report (2. Therefore. it is important not to skip a single step. Notice that there are two feedback loops in the flow chart to allow revisions to the methodology and instruments.Questionnaire research design proceeds in an orderly and specific manner.8) Limitation of the survey 46 . Each item in the flow chart depends upon the successful completion of all the previous items.

(These problems are not in all cases. So the point of view  The employees from whom the questionnaires are filled are in a heavy workload so some of the questionnaires filled by the employees who are in stress cannot be called reasonable. HDFC Bank and SBI Bank. Many a times the employees may not be really conscious or may not be bothered about the (2.  of employees differs as per their designations. Some times it may be possible that even by  questionnaire. One of the other problems of questionnaire is the cost. So the scope of sample findings was less.) The responses of the employees cannot be accurate as the problem of language and  spending so much the result may not be reasonable.  understanding arises. The questionnaire was filled by 35 employees of different designations. Axis Bank. This may create a problem in the research. Written questionnaires become even more cost effective as the number of research questions increases.8. This is especially true for studies involving large sample sizes and large geographic areas.1) Advantages of Written Questionnaires  Questionnaires are very cost effective when compared to face-to-face interviews. The questionnaires were filled be 35 employees working in the three major Banks of Bokaro i.e. 47 .

Nearly everyone has had some experience completing questionnaires and they generally do not make people apprehensive. Data entry and tabulation for nearly all surveys can be easily done with many computer software packages.  Another disadvantage of questionnaires is the inability to probe responses. the respondent is not interrupted by the research instrument.. There is uniform question presentation and no middle-man bias.  Questionnaires reduce bias. Low response is the curse of statistical analysis. The researcher's own opinions will not influence the respondent to answer questions in a certain manner. however. Questionnaires are structured instruments.  Questionnaires are familiar to most people. There are no verbal or visual clues to influence the respondent. Comments are among the most 48 . the researcher can partially overcome this disadvantage. welldesigned studies consistently produce high response rates. Unlike other research methods.2) Disadvantages of Written Questionnaires  One major disadvantage of written questionnaires is the possibility of low response rates. they often lose the "flavor of the response" (i. It can dramatically lower our confidence in the results. Response rates vary widely from one questionnaire to another (10% .8.  Questionnaires are less intrusive than telephone or face-to-face surveys. (2. By allowing frequent space for comments. he is free to complete the questionnaire on his own time-table.e.90%). Questionnaires are easy to analyze. respondents often want to qualify their answers). When a respondent receives a questionnaire in the mail. They allow little flexibility to the respondent with respect to response format. In essence.

Housewives sometimes respond for their husbands. Gestures and other visual cues are not available with written questionnaires. More frequently. a written survey to a group of poorly educated people might not work because of reading skill problems. and they usually provide insightful information that would have otherwise been lost. For a variety of reasons. people are turned off by written questionnaires because of misuse. The lack of personal contact will have different effects depending on the type of information being requested. This may not actually be the case.  Finally. Kids respond as a prank.  Nearly ninety percent of all communication is visual.  When returned questionnaires arrive in the mail. it's natural to assume that the respondent is the same person you sent the questionnaire to. For example. It is a confounding error inherent in questionnaires. 49 . A questionnaire probing sensitive issues or attitudes may be severely affected. A questionnaire requesting factual information will probably not be affected by the lack of personal contact. questionnaires are simply not suited for some people.helpful of all the information on the questionnaire. the respondent may not be who you think it is. Many times business questionnaires get handed to other employees for completion.

Thus we can say that sharing your problems with your spouse or close friends is a better idea to reduce stress. Thus it is proved that the employees who are desired to give better performance than their original performance are found more stressful than the others. The employees who have scored 28-29 marks in the burnout test don’t believe in sharing their problems with their spouse or friend or any closed one.(2. From the sample of 35 bank employees who have been surveyed. The entertainment is considered one of the most ultimate solutions to reduce 50 . In the second questionnaire one of the question was “You have an important function at your home and your boss asks to give a 4 hour over time what will be your response ‘Yes or No’?” the employees have given their opinion as per their mood. While at the same time the employ that have scored less than 20 marks in the burnout test are satisfied with the performance. While considering the point of view of entertainment it depends upon the mood of the employees. one is found to be a heart patient. Those who mind about their colleague’s opinion are found to be more stressful. Thus it is proved that the colleagues opinion also play a lead role in the increase and decrease of the stress level. It is proved from the survey that the employees who have scored more than 25 marks in the burnout test are concern about the opinion of their colleagues. This can be because of high level of stress. Very rare of the employee are to be found suffering from depression. And the employees who got less than 25 marks do not mind about their colleague’s opinion.9) Findings It is analyzed from the questionnaire filled by the employees that the employees who have scored more than 20 marks in the burnout test are not satisfied with the performance which they give in the organization.

Thus we can conclude that the employees who are above 20 don’t have their social life balanced. moderate answers were given. One of the questions was asked that were their social life balanced? It is observed that the employees who have scored above 20 marks in the burnout test did not have their social life balanced. But this is not concern with the burnout score. So it is meaningless to compare this question with the burnout test. Thus it is proved that stress may affect our social life also. One of the other possibilities is that the employees have responded positively to show themselves to be good. The employees having more than 10 marks in the burnout test says that they are under stress. Thus we can conclude that planning of the work may help to reduce stress level. From this we can conclude that all the employees are given achievable target and naturally by the non-achievement of the target all the employees may get stressed. This may be because they may not be getting time for entertainment or they may not be interested in the same. A question was asked that weather you get stressed at the non-achievement of their target? All the employees have responded positively. Thus the employees who plan their work have scored below 25 marks in the burnout test except some cases as there are always some drawbacks in making plan. The employees were asked weather they plan their work or not. Failure of a plan may also lead a person to stress. 10 employees are not stressed because of the workload but 51 . Out of 35 employees of the sample 20 of the employees accepted that the reason for their stress is workload.stress. This aspect depends upon the dedication of work. The employees scoring more than 25 marks were not found their work planned. Most of the employees do not spend regular time in entertainment. Most of the employees who have scored more than 20 marks fear about their quality of work they give. This aspect is not dependent of the burnout level.

52 . All the 30 employees have accepted that they try to find the solution of their stress. 14 employees out of 30 employees who are stressed feel stressful when their boss scolds them while 16 employees refused that they are not stressed because their boss scolds them.because of their family problem. 10 employees out of 30 employees practice yoga to reduce their stress and the other 20 employees don’t practice yoga. Thus we can conclude that the employees have reduced their stress by yoga therapy and other employees have just started the yoga because of high level of burnout The above analysis is done by the data received from the questionnaire. The burnout scores of the employees who practice yoga are either more than 25 or less than 20. 5 of the employees are not suffering from stress. So the accuracy of data depends upon the response of the employees.

com Organizational Behavior “Stephen P.3.mindtool. BIBILIOGRAPHY o o www. Robbins” Burn Out tool – Questionnaire Self analysis of questionnaire o o 53 .

No Questions 1 2 3 4. ANNEXURE Not at Rarely all Sometimes Often Very often 4 5 6 7 8 9 10 11 12 13 14 15 Do you feel run down and drained of physical or emotional energy? Do you find that you are prone to negative thinking about your job? Do you find that you are harder and less sympathetic with people than perhaps they deserve? Do you find yourself getting easily irritated by small problems. or by your coworkers and team? Do you feel misunderstood or unappreciated by your coworkers? Do you feel that you have noone to talk to? Do you feel that you are achieving less than you should? Do you feel under an unpleasant level of pressure to succeed? Do you feel that you are not getting what you want out of your job? Do you feel that you are in the wrong organization or the wrong profession? Are you becoming frustrated with parts of your job? Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job? Do you feel that there is more work to do than you practically have the ability to do? Do you feel that you do not have time to do many of the things that are important to doing a good quality job? Do you find that you do not have time to plan as much as you would like to? Total 54 .

Questionnaire 55 .

put an 'X' in the column that most applies. what will be your response? 7 Do you regularly spend time for entertainment? 8 Is your social life balanced? 9 Do you plan your work before doing? 10 Do you fear about the quality of your performance? 11 Do you try to find any solution for the problem of your stress? 12 (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress? Are you satisfied with the performance you give at your work? Do you think that you are suffering from depression? Do you worry about your colleague's opinion about you? No 56 .Instructions: For each question. Put one 'X' No Questions Yes 1 2 3 4 Do you discuss your problem with your spouse or friend or any other close to you? 5 Do you work more than 8 hours? 6 You have an important function at your home and your boss asks to give a 4 hour over time.

only in each row.do something about this urgently 57 . particularly if several scores are high You are at severe risk of burnout .do something about this urgently You are at very severe risk of burnout .you may be at risk of burnout. unless some factors are particularly severe Be careful . Please write the total number of ‘x’ at the space given at the bottom of each column Answer Not at all Rarely Sometimes Often Very often Number Weight 0 1 2 3 4 Weighted Total >= -1 5 18 35 45 No sign of burnout here! Little sign of burnout here.

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