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Introduction: Bandon Group is a family own business, founded in 1953. It has four different division located in four different cities in Western US. Different divisions handle different types of tasks. The corporate headquarters located in Arizona. The company is currently attempting to discover how Information Technology can better support the overall missions, goals and objectives of the organization. Data is not currently integrated across the various divisions, which causes a duplication of effort, sub optimized effort and additional expense to the organization. (Sumner, 2005) Bandon Group, Inc. has a relatively small Information Technology department. With the range of various technical solutions that have been implemented across the divisions it has become very difficult to provide data migrations, network support, technical support and training. (Sumner, 2005) Management has also determined that technical solutions need to be implemented in order to stay competitive. Several of their competitors have implemented ERP with integrated CRM solutions. Additionally their competitors have begun to implement eBusiness solutions which allow for web based supply ordering, service call entry and meter click reporting (Sumner, 2005).
Inc. offer context for functional managers and MIS professionals can make determinations. The offer of guidance in choosing vendors for workstation-based solutions along with network and web-based solutions to problems as well as offering framework for using IT to gain a strategic improvement.The current technological environment of Bandon Group. 2 . the purpose and scope of the study is to evaluate information systems and its atmosphere. Purpose and scope of the Study. 2005) Step 2. configured and with master data. These overall scope or benefit of the study was to assure that IT plans support business plans. is severely fragmented. 2005). SAP R/3 maintains at the least three business areas. basically the practical name of ERP is SAP R/3. to provide a basis for linking IT spending to the business direction. 2005) Step 1. (Sumner. a good word about the use of SAP R/3 along with supported foundation and a comprehensible working model of SAP R/3. ERP is stands for Enterprise Resource Planning. conveys the overall direction of data use and management throughout the business. (Sumner. Based on the situation of the company stated above. evaluate problems and assess the probability of an ERP installation. Document high-level business direction. which makes it virtually impossible to migrate towards an eBusiness solution. This requires investigation within the business and its needs. (Sumner. present closer integration of like systems and networks while decentralizing at the same time technology and operational activities.
reduce administration costs. increase market share in network and out sourcing business. better understanding of the customer.000 companies that Bandon Group served. By increasing market share. (Sumner. There is a great deal of opportunities within these areas of the business in order to grow revenue. network and document infrastructure consulting. centralizing data and converting customers to long term customers along with improving invoicing and reporting. Increase market competitiveness. Goals: Revenue growth from $23 M to $30 M. Critical Success Factors: There are some factors need to address currently and in future to be success and to get the competitive advantages over the competitors. growth in service base. Implementation of new technologies. 2005) The other areas that need to be addressed within the business are sales.The high level business direction as defined by executive management interviews discovered that there was a great deal to address in order to satisfy the 6. Maintaining profitable growth. (such as: use laser prints 3 . Identify key information needs and measures. From the management interviews it was discovered that value added approach to marketing. Current issues: Accurate and timely billing and collections. Retention and recruitment of quality people. Step 3. Inventory management. administration and customer service. growth in market share in IT consulting business. and strengthen support within sales and customer service. integration of information-based network services and providing strategic outsourcing was needed to be improved in order to be more successful. Effective sales support.
Communications. e) better resources for obtaining industry specific information. Information sharing. f) web-enable access to information PDA compatible solution for database access. and Generating a better product of our customer outside of equipment.versus traditional copies. d) sales and marketing data and marketing analysis report. Increasing integration of information/network service with traditional line of business. Increase information service/network services etc. IT needs: It is already mentioned that Bandon Group. Diversity of services and solutions offered to our targeted markets. goals and objectives of the organization. effective customer information gathering and utilization etc. has a relatively small Information Technology department. g) customer feedback. c) automated customer contact solution. inability to handle on-line transactions. b) web-enable customer support. effective contact management. the IT department of the company needs to improve the following areas: a) Account profitability report. network support. effective relationship building with customers. technical support and training. Since the company is currently attempting to discover how Information Technology can better support the overall missions. Inc. controlling cost). Internal process improvements. Technological training. Measures: some measures are identified as follows: ability to focus on higher-margin accounts.). Dealing with the limitations of OMD: Inability to bill for non-copier-related services. With the range of various technical solutions that have been implemented across the divisions it has become very difficult to provide data migrations. h) billing system for information consulting 4 . Future issues: Successful integration of systems consulting team into organization (Make sure we have the right vendor.
the company needs to identify the field of opportunities.. Step 4. commission payout). network and document infrastructure consulting. now the company need to implement a single system that can solve all the IT problems. and k) service management report. automated e-mail alerts triggered on completed appointments. Step 5. The IT needs already mentioned in step 3. Pivotal forecast analysis. j) invoicing solution that utilizes fax. and paper invoices. internet. i) web-based project tracking and reporting. Pivotal sales lead and compensation report (e. This system will change the whole infrastructure of the company. e-mail.service. Bandon Group. for example. Pivotal call/appointment setup. Pivotal sales 5 . storage and retrieval etc. High print volume. Documents current IT situation – Internal. Based on the executives interviews. Those opportunities will benefit the company when the company will be able to use them effectively. Document detailed business requirements. To use them effectively. some opportunities are identified which are as follows: increase the field of IT consulting. Inc developed a series of database applications suing Pivotal software which are: Integration of Dun & Bradstreet and iMarket data with Pivotal software. Problems: The goal of the company is to growth the revenue from $23M to $30M and increase the market share.g. the company need to improve the IT department. To meet the goal. Beside those there are some external opportunities indicated in the interviews.
Step 9. Step 8. Determine feasibility of an ERP system. meter-read alerts. Determine gap between current IT situation and desired IT direction. Documents current IT situation – External. and Pivotal lease expiration reports. excess service call alerts). Step 7. Step 6. 6 . Customer service history reports. Determine ERP design issues. Service management reports (response time.and marketing data (account tracking).
Enterprise Resource Planning. M. (2005). Upper Saddle River. NJ: Prentice Hall. 7 .References Sumner.
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