•Listening means “Receiving message in a thoughtful manner and understanding meaning in the message” .HEARING vs. LISTENING •Hearing means the sense by which sound is perceived. the capacity to hear.

Understanding Deciding what the message means to you. attitudes. beliefs and selfconcept influences your perception.LISTENING PROCESS Your knowledge. then intellectually. . You first respond emotionally. Hearing The reception of sound. values. interests. attitudes. Responding Your reaction to the message. Choosing The act of choosing to focus attention on the message. Men actually prefer certain frequencies. Not everyone hears the same way. Then you decide how to respond. It can be emotional and intellectual. and knowledge affects your choice to pay attention. Your own needs.

The good listener •Looks at the person speaking. •Asks appropriate questions . •Answers in the correct way to show that they have listened. •Does not rush the speaker. •Does not interrupt the person speaking. .

•Rushes the speaker. •Does not answer in the correct way . •Doesn’t ask appropriate questions. . •Interrupts the person speaking.The bad listener •Does not look at the person speaking.

4. Let yourself finish listening before you begin to speak. 2. Ask questions. Make sure your mind is focused. 6. 5. Give feedback. Listen for main ideas. Let the speaker finish before you begin to talk. 7. . 3. Give your full attention on the person who is speaking.TIPS FOR BEING A GOOD LISTENER 1.

Put the speaker at ease. . 10. Be patient. 5.Stop talking. 4.Ten Commandments of Good Listening 1. 9. 7. Hold your temper. 8. 2. Go easy on argument and criticism. 6. Ask questions. Stop talking. Remove distractions. 3. Empathize. Show a desire to listen.

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