Change management

introduction
Group member tasks introduction Change management definition Is it external or internal?? What create forces for change Nature of the workforce, Technology, Economic shocks, Competition, Social trends

Change model
Radical change Why radical change Three stages of change (unfreeze, move, freeze).

Unfreeze
Let go of old Why people resist change?? SELF INTEREST, FEAR OF THE UNKNOWN, FEAR OF LOSS ,FEAR OF FAILURE Overcome the resistance how??

Moving stage
Open to change Gerstner and his advisers decided to tie employee compensation to the performance of the whole company rather than to the employee's particular division. IBM began rewarding teamwork and essentially put an end to consensus building. Gerstner learned, though, that it wasn't enough--"People don't do what you expect but what you inspect," he says--and therefore created a new way to measure results.

Freezing again
What ????????????

A Ten Month Action Plan

Steps Actions Time Table ( From March 2013 to December 2013)
1st 2 month
2nd

2 month

3rd 2 month

4th 2 month

5th 2 month

1) Mobilize for Change

Getting managers on Board Involving Employees through empowered team building process Strong top management leadership Establish a sense of urgency : find a lever by seizing the crises or by creating one Remove obstacles, i.e managers who simply cannot accept the change process Forming a powerful guiding coalition with managers acting as enablers Building trust Customer first focus

Action Plan Continued ......

Steps Actions Time Table ( From March 2013 to December 2013)
1st 2 month
2nd

2 month

3rd 2 month

4th 2 month

5th 2 month

2) Translate Strategy in to objectives and initiatives

Convert from top down leadership to bottom up initiatives

Mapping the value streams Applying standard tools and techniques, One Piece flow, kanban etc... Convincing all the stakeholders

Planning for and creating short term wins

Establishing performance parameters through utilizing policy deployment

3) Design the change Process

Set implementation Agenda for the proposed change

Action Plan Continued .....

Steps Actions Time Table ( From March 2013 to December 2013)
1st 2 month
2nd

2 month

3rd 2 month

4th 2 month

5th 2 month

4) Align the organization

Reorganizing the company by department or working units and value stream Making the change stick: spread through out the company Build Internal customers supplier relationships Reward and incentive system establishment Teaching the change process and make to have adequate understanding and knowhow about the change or the new organizational set up Expert training and support; Finding good change agent

5) Organizational Learning

Striving for Perfection - systemic -- facilitated holistic evaluation of change process - systematic -- recording and analysing lessons learned in each step - iterative -- next phase in programme depends on lessons learned to date in team

Creating change promotion Office