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STARWOOD STRATEGY

FRITS VAN PAASSCHEN // CHIEF EXECUTIVE OFFICER


2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. | Proprietary & Confidential

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FORWARD-LOOKING STATEMENTS
These presentations contain forward-looking statements within the meaning of federal securities regulations. These forwardlooking statements generally can be identified by phrases such as Starwood or its management believes, expects, anticipates, foresees, forecasts, estimates or other words or phrases of similar import. Similarly, statements in this release that describe the Companys business strategy, outlook, objectives, plans, intentions or goals also are forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties and other factors that may cause actual results to differ materially from those anticipated at the time the forward-looking statements are made. Future results, performance and achievements may be affected by general economic conditions including the severity and duration of any downturn in the US or global economy, the impact of war and terrorist activity, business and financing conditions, including the availability of mortgage financing, foreign exchange fluctuations, cyclicality of the real estate, including the sale of residential units, and the hotel and vacation ownership businesses, operating risks associated with the sale of residential units, hotel and vacation ownership businesses, relationships with associates, customers and property owners, the impact of the internet reservation channels, our reliance on technology, domestic and international political and geopolitical conditions, competition, governmental and regulatory actions (including the impact of changes in U.S. and foreign tax laws and their interpretation), travelers fears of exposure to contagious diseases, risk associated with the level of our indebtedness, risk associated with potential acquisitions and dispositions, and other circumstances and uncertainties. There can also be no assurance that agreements will be entered into for the hotels in the Companys pipeline and, if entered into, the timing of any agreement and the opening of the related hotel. These risks and uncertainties are presented in detail in our filings with the Securities and Exchange Commission. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be attained or that results will not materially differ. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. Please note that these presentations include non-GAAP financial measures. For definitions of certain terms used herein and a presentation of the most directly comparable financial measure calculated and presented in accordance with GAAP and a reconciliation of the differences between the non-GAAP financial measure disclosed and the most comparable financial measure calculated and presented in accordance with GAAP, please refer to the Companys web site at www.starwoodhotels.com.corporate/investor_relations.html.

INDIVIDUAL SPIRIT, COLLECTIVE STRENGTH


Starwoods brands lie at the heart of our competitive advantage Distinguished by a combination of Lifestyle Concepts, Design Leadership and Innovation Collective strength of SPG and Starwood centralized services (Sales, Revenue Management, Web) unify our brands and drive performance

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NINE DISTINCT GLOBAL LIFESTYLE BRANDS


Renowned lifestyle hospitality brands with four and five star focus 1,134 properties 335,415 rooms Nearly 100 countries In 2012, signed most deals since before the economic crisis

LUXURY

Uncompromising, Address, Bespoke 30 hotels 6413 rooms 15 countries

Exceptional, Indigenous, Experience 85 hotels 16,366 rooms 29 countries

Flirty, Insider, Escape 44 hotels 12,369 rooms 18 countries

UPPER UPSCALE

Personal, Instinctive, Renewal 192 hotels 74,626 rooms 35 countries

Warm, Connected, Community 427 hotels 149,784 rooms 69 countries

Chic, Cultured, Discovery 96 hotels 25,347 rooms 41 countries

SELECT SERVICE

Sassy, Savvy, Space 62 hotels 9,859 rooms 10 countries

Honest, Uncomplicated, Comfort 171 hotels 30,924 rooms 29 countries

Smart, Alive, Balance 10 hotels 1,641 rooms one country

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STARWOOD INNOVATES WITH A PASSION


Innovation is the heartbeat of our brands and our design. It is how we deepen our relationships with our guests and our customers and stand apart from the rest One great idea creates another, giving Starwood the ability to build upon our success across nine compelling brands

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STARWOOD CREATES EMOTION BY DESIGN


Our guests dont just check in to a hotel. They are immersed in an experience At Starwood, design doesnt begin with a blueprint. It begins with a story. And for each of our nine brands, that story captures the emotions and aspirations of our guests Design That Can Only Be Starwood

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ST. REGIS Redefining Luxury, Leading the Competition


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INSPIRED BY THE NEW GLOBAL ELITE

BEYOND EXPECTATION
Global leader in luxury More than doubled to 30 hotels since 2007 tripling to almost 40 hotels by 2015 Global expansion 3 new hotels in China (2011), entry into the Middle East with 3 new hotels & first hotel in Africa (2012)

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UNPARALLELED EXPERIENCES
St. Regis Aficionado
Privileged access to unique experiences

St. Regis Butler Service World-class restaurants Award-winning chefs

ST. REGIS AFICIONADO

WORLD-CLASS RESTAURANTS AND CHEFS

Rituals
Bloody Mary & Afternoon Tea

St. Regis Connoisseurs Polo Jazz


Jazz at Lincoln Center at The St. Regis Doha

ST. REGIS BUTLER SERVICE

IRIDIUM SPA

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GLOBAL GROWTH
UNPRECEDENTED GLOBAL GROWTH 2013 2015 Abu Dhabi, Amman, Cairo, Changsha, Chengdu, Kuala Lumpur, Lijiang, Riviera Maya, Zhuhai
2007 13 HOTELS 62% NORTH AMERICAN OPERATING & PIPELINE 49 HOTELS
SOURCE: STARWOOD INTERNAL PIPELINE REPORTING AS OF 12/31/12

24% NORTH AMERICAN

Aspen, Atlanta, Bahia Beach, Bal Harbour, Bali, Bangkok, Beijing, Bora Bora, Deer Valley, Doha, Florence, Houston, Lhasa, Mardavall, Mallorca, Mexico City, Monarch Beach, New York, Osaka, Princeville, Punta Mita, Rome, Saadiyat Island, San Francisco, Sanya Sanya Yalong Bay, Shenzhen, Singapore, Tianjin, Washington D.C.

NOW

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THE LUXURY COLLECTION 85 Unique and Celebrated Hotels

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THE DESTINATION AUTHORITY


INSPIRED BY GLOBAL EXPLORERS

Blending distinction and global strength Combining locally relevant properties with the strength of Starwoods systems and high-end focus Over 80 unique and celebrated hotels in 29 countries Added 6,800 rooms since 2007

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EXPLORE AND EXPERIENCE


Market-driven, locally relevant experiences
The Luxury Collection Concierge The Cocktail Collection
FALCONRY, AL MAHA DESERT RESORT & SPA, DUBAI, UAE

Global Explorers, Brand Advocates, Travel Provocateurs Destination Guides by Assouline Journeys by The Luxury Collection

THE LAND ROVER EXPERIENCE DRIVING SCHOOL, THE EQUINOX GOLF RESORT & SPA, VERMONT, USA

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GLOBAL GROWTH
THE LUXURY COLLECTION MAINTAINS EXCLUSIVITY WITH INCREASING GLOBAL PRESENCE 2013 2015 Cusco, Dalian, Dubai, Hangzhou, Koh Samui, Nanjing, Nanning, San Antonio, Seminyak, Suzhou, Xiamen

2007 57 HOTELS 18% NORTH AMERICAN OPERATING & PIPELINE 105 HOTELS 16% NORTH AMERICAN

NOW

WITH 85 HOTELS IN 29 COUNTRIES, LUXURY COLLECTION MAINTAINS EXCLUSIVITY WITH INCREASING GLOBAL PRESENCE

SOURCE: STARWOOD INTERNAL PIPELINE REPORTING AS OF 12/31/12

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W HOTELS A Global Brand No One Comes Close to Replicating


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INSIDER ACCESS TO A WORLD OF WOW


INSPIRED BY TRENDSETTERS

Category innovator born in NYC and transformed into a global design powerhouse Outperforming the global competition for the last 10+ years

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CREATING EXPERIENCES
TO SHOWCASE WHATS NEW AND NEXT
Dynamic guest experiences through signature programming W Happenings (Ws Signature Event Series) Living Room W Insider Passion Point Activations Design, Fashion, Music Wet Deck B&F vs. F&B Bliss Spa, Away Spa Whatever / Whenever Service
LIVING ROOM

WET DECK

W HAPPENINGS

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GLOBAL GROWTH
EXPANDING IN THE WORLDS HOTTEST CITIES AND MOST EXCLUSIVE RESORT LOCATIONS 20132015 Abu Dhabi, Beijing, Goa, Guangzhou, Mexico, Milan, Muscat, Riviera Maya, Santa Fe de Bogota, Shanghai, Tel Aviv, Verbier

2007 20 HOTELS 85% NORTH AMERICAN OPERATING & PIPELINE 71 HOTELS 39% NORTH AMERICAN

NOW
Atlanta, Austin, Bali, Bangkok, Barcelona, Boston, Chicago, Dallas, Doha, Fort, Lauderdale, Hoboken, Hollywood, Hong Kong, Istanbul, Koh, London, Los Angeles, Maldives, Mexico City, Minneapolis, Montreal, New Orleans, New York, Paris, San Diego, San Francisco, Singapore, Samui, Santiago, Scottsdale, Seattle, Seoul, Silicon Valley South Beach, St. Petersburg, Taipei, Vieques, Washington, D.C.

SOURCE: STARWOOD INTERNAL PIPELINE REPORTING AS OF 12/31/12

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LE MERIDIEN The Power of Starwood Transforms a Brand


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A NEW PERSPECTIVE
INSPIRED BY CREATIVE MINDS

Over seven years with Starwood has led to the brands best portfolio ever Reinvented Le Mridien, turning a disparate collection of hotels into a strong and compelling brand $2.5B invested in new builds and renovations since Starwood took over the brand in 2005 Opened 30 new hotels 50%+ renovated 50 hotels removed from the system
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CREATING AN ENVIRONMENT
Built brand positioning & delivery around the arts & culture:
Curated art experiences Le Mridien Hub lobby concept Coffee culture Art partnerships

THAT STIMULATES CURIOSITY AND DIALOGUE

HIGH-IMPACT ARRIVAL ARTWORK

UNLOCK ART

Targeting over 150 million affluent, well-traveled people worldwide, including artists, musicians, media managers, consultants and more

COFFEE CULTURE

LE MERIDIEN HUB

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GLOBAL GROWTH
AN INTERNATIONAL PORTFOLIO OF ~ 100 HOTELS, WITH GLOBAL DEVELOPMENT OPPORTUNITY
NORTH AMERICA
11 Hotels 4 Pipeline

LATIN AMERICA
2 Hotels

AFRICA & MIDDLE EAST


28 Hotels 3 Pipeline 26 Hotels 1 Pipeline

ASIA PACIFIC EUROPE


29 Hotels 17 Pipeline

SOURCE: STARWOOD INTERNAL PIPELINE REPORTING AS OF 12/31/12

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WESTIN

Category Killer in North America Growing Globally


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WESTIN. FOR A BETTER YOU


INSPIRED BY THE ACHIEVER

One of the industrys most distinctively positioned and innovative global brands, which perennially outperforms the competition

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CREATING EXPERIENCES
Westin provides innovative programs and instinctive services that transform every aspect of a guests stay into a revitalizing experience, so they leave feeling better than when they arrived
SLEEP WELL Heavenly Bed EAT WELL SuperFoodsRX MOVE WELL
WestinWORKOUT Gear Lending

FEEL WELL Guestroom Design Sensory Welcome Heavenly Bath Breathe

WORK WELL Clutter-free Meetings Performance Meeting Chair

PLAY WELL Westin Kids Club Heavenly Spa

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GLOBAL GROWTH
Expect to open 200th hotel this year 50%+ footprint growth over the last 12 years
21 HOTELS 4 PIPELINE 10 HOTELS 1 PIPELINE 121 HOTELS 16 PIPELINE 40 HOTELS 25 PIPELINE

SOURCE: STARWOOD INTERNAL PIPELINE REPORTING AS OF 12/31/12

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SHERATON Global Powerhouse in its Best Shape Ever


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THE WORLDS GATHERING PLACE


INSPIRED BY THE SOCIAL TRAVELER

Fueling Starwoods growth and market share gains

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CREATING EXPERIENCES
Distinguishing Sheraton globally with distinctive initiatives
Sheraton Club Link@Sheraton experienced with Microsoft Sheraton Fitness programmed by Core Performance

SHERATON CLUB

Continuing to build momentum with new experiences and revenue-driving initiatives


Social programming Sheraton Social Hour F&B initiatives Link@Sheraton Caf, Color Your Plate

LINK@SHERATON

SHERATON FITNESS

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LEADING STARWOODS GLOBAL GROWTH


STARWOODS LARGEST BRAND, WITH LARGEST PIPELINE WITHIN STARWOOD
90%+ awareness among upscale hotel guests*
76 years 427 hotels 66 resorts 69 countries

EAME 93 HOTELS 26 PIPELINE

NA 207 HOTELS 6 PIPELINE

1st international hotel brand in China, India & Middle East 101 deals in the pipeline On track to open 500 hotels by 2015
*Global Upscale Hotel Study, Jan. 2011, Lrw

LA 30 HOTELS 6 PIPELINE

AP 97 HOTELS 63 PIPELINE

427 Sheraton Hotels by the end of 2012; 416 currently open and 11 more scheduled to open in 2012 Source: Starwood internal pipeline reporting as of 12/31/12

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FOUR POINTS BY SHERATON A Brand with Global Momentum


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COMFORT ISNT COMPLICATED


INSPIRED BY SELF-SUFFICIENTS

Great Hotels. Great Rates. What matters most.

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CREATING EXPERIENCES
Friendly, authentic service Stylish guestrooms with comfortable beds Local craft beer on tap Productive workspaces Free internet & bottled water Great coffee Delicious breakfast
AUTHENTIC SERVICE GUESTROOM / WORK SPACE

COFFEE & BREAKFAST

BEST BREWS

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WITH 171 HOTELS OPEN AND 89 IN THE PIPELINE, FOUR POINTS IS THE DEFINITION OF GLOBAL 112 Open GROWTH 26 Pipeline
NORTH AMERICA

18 Open 21 Pipeline

EUROPE, AFRICA, AND MIDDLE EAST

70% change in the portfolio since 2005, and $1B invested in renovations, conversions and new hotels The portfolio has increased by more than 40% in the past five years Conversion-friendly format fueling continued rapid growth 55% of rooms outside the U.S.

29 Open 39 Pipeline
LATIN AMERICA

ASIA PACIFIC

12 Open 3 Pipeline

Source: Starwood internal pipeline reporting as of 12/31/12

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ALOFT As Disruptive in its Category as W, Addressing a Global Need


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URBAN COOL IN UNEXPECTED PLACES


Redefining the segment. Innovative design combined with programs & services that reflect travelers lifestyle Designed for the next generation of travelers

INSPIRED BY SELF-EXPRESSERS

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FASTEST EVER LAUNCH OF A NEW BRAND


Aloft hotels: Any town, anywhere. Fastest brand launch ever17 in 2008, 39 in 2009, 46 in 201055 in 2011, 62 in 2012126 operating + pipeline at end of 2012 Launched Globally Aloft Portland Airport at Cascade Station and Aloft Nashville-Cool Springs named to TripAdvisors Top 10 Trendiest Hotels in the USA
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GLOBAL GROWTH
WITH 60+ HOTELS IN 10 COUNTRIES, ALOFT IS READY FOR ANY TOWN, ANYWHERE We bring urban cool to unexpected places, with a global appeal that drives global growth
NORTH AMERICA EUROPE, AFRICA, AND MIDDLE EAST

47 Open 23 Pipeline

3 Open 14 Pipeline

10 Open 21 Pipeline
LATIN AMERICA

ASIA PACIFIC

2 Open 6 Pipeline

Source: Starwood internal pipeline reporting as of 12/31/12

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ELEMENT

Groundbreaking Approach Gaining Momentum


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SPACE TO LIVE YOUR LIFE

INSPIRED BY HEALTHY ACTIVES

Natural light. Open spaces. Healthy options. Outdoor-inspired, vibrant living and smart, fresh thinking Green without compromise. No compromise in comfort, quality, convenience or price

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EXCEEDING OUR CUSTOMERS DEMANDS


Guest Loyalty Score at 8.55 for 2012, one of the highest ratings of Starwood brands 81% of guests are much more or somewhat more positively influenced by Elements green initiatives versus the competition First major hotel brand to show its commitment to the environment by mandating that every hotel pursue LEED certification
ELEMENT ARUNDEL MILLS, HANOVER, MARYLAND, USA

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ELEMENTS FOOTPRINT
TODAY Lexington, MA Las Vegas Summerlin, NV Houston Vintage Park, TX Arundel Mills, MD Denver Park Meadows, CO Dallas Ft. Worth Airport North, TX Ewing Princeton, NJ New York Times Square West, NY Omaha Midtown Crossing, NE Miami International Airport, FL TOMORROW Vaughan Southwest, ON, 2013 Harrison, NJ, 2013 Frankfurt, Germany, 2014 Vancouver Metrotown, BC, 2014 Miami Doral, 2015 Flushing, 2015 Muscat, 2016

ELEMENT HOUSTON, VINTAGE PARK, TEXAS, USA

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INDIVIDUAL SPIRIT, COLLECTIVE STRENGTH

SPG

BRAND / FIELD MARKETING & PARTNERSHIPS

CENTRAL MARKETING DELIVERY

SALES

REVENUE MANAGEMENT

OPERATIONS

THE POWER OF STARWOOD The Individual Spirit of our Brands Set them Apart Our Systems, Infrastructure and Global Reach Make them Unstoppable

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STARWOOD DRIVES RESULTS


Starwood Centrally influences 71% of Room Nights
SPG
- Industry leading loyalty program - 50% occupancy share - elite benefits drive incremental stays and stretch for status

STARWOOD INFLUENCED PROPERTY DIRECT

23% 22%

10%

GLOBAL DISTRIBUTION SERVICES (GDS)

SALES
directly drives over $5B in annual revenue - Suite of processes, programs management, tools and resources
- Global sales team

25%

DIGITAL CHANNELS

MARKETING
- Distinctive lifestyle hotel brands - Best in class field marketing programs - Comprehensive digital marketing platform

CUSTOMER CONTACT CENTERS (CCC)

13%

SOURCE: STARWOOD INTERNAL REPORTS YEAR END 2012 * All owned, managed, and franchise hotels of all Starwood brands whether franchised or not. For information regarding a specific franchised brand, see the Franchise Disclosure Document for that Brand. STARWOOD INFLUENCE: Starwood influences roomnights that are delivered through central channels (centralized call centers, MARS, internal web, external web, GDS), the Starwood Sales Organization (SSO), TeamHot, and/or SPG. The first-time stays of SPG members who are enrolled by the property are not counted in the Starwood influenced roomnights, unless the roomnights can also be attributed to Starwood central channels, SSO, and/or TeamHot. See end of presentation for Starwood Influence Calculation Assumptions.

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STARWOOD PREFERRED GUEST


KELLY SPG PLATINUM MEMBER 118

SPG THE BEST LOYALTY PROGRAM IN THE BUSINESS


54% growth in members since 2007 SPG Share of Occupancy is greater than 50% Richest elite tier benefits Innovative programming strengthens member loyalty

Differentiation Builds Customer Loyalty

AWARD-WINNING HOTEL COLLECTION More luxury and upscale hotels than other programs 50+ Gold List awards 70 Travel + Leisure award winners

UNIQUE REDEMPTION OPTIONS SPG Flights: Hundreds of airlines, no blackouts SPG Moments: Once in a lifetime experiences that members bid on SPG Cash + Points

RICH PROMOTIONS Campaigns designed to shift share and drive transaction volume

SPG AMEX

CUTTING EDGE COMMUNICATIONS iPhone App: First hotel loyalty program to offer Social Media: Presence on Twitter, Facebook, etc.

Multiple best travel/affinity card awards

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SPG MOMENTS

VIP tickets and exclusive meet and greets

The Fray Exclusive Member After Party @ The W NY

Premium concert tickets with LiveNation

Clinics with professional athletes

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SPG GROWTH MEMBERS NOW FILL 50% OF ROOMS


SPG Share of Occupancy

40%

45%

50%

2008

2010

2012
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GLOBAL GROWTH LOCKING IN LOYALTY AHEAD OF CHANGING TRAVEL PATTERNS


54% growth in members since 2007 47% of SPG members are from outside the U.S. Increased Chinese member base 64% in 2012 Consumers gravitate toward the brands they know and trust our global presence is a major advantage

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SPG MEMBERS ARE VALUABLE


ADR Premium $38 (25%) Incidental F&B spend of $11 (34%) Platinum SPG members are 26x as profitable as nonmembers Ambassador SPG members are 44x as profitable as non-members Enrolled members are 3x more likely to return to our hotels the following year Members are more resilient in a downturn
Source: SPG internal data, Dec 2012

RESILIENCE DURING THE DOWNTURN


20% 10% 3.2% 0% -10% -20% 15.8% 6.2%

-9.3% 2009 SPG Nights 2010 Non-SPG Nights

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BRAND/ FIELD MARKETING & PARTNERSHIPS


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FIELD MARKETING: STARWOODS INTERNAL MARKETING AGENCY


Starwoods internal marketing agency provides localized support dedicated to individual hotel business needs Mobilizes internal and external marketing channels against shortterm need periods Currently, 94% of the Starwood hotels in North America participate in this opt in program Delivers on average $25 for every $1 spent on investment for participating hotels

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THE POWER OF GLOBAL PARTNERS


TRAVEL FINANCIAL PARTNERS FOOD & BEVERAGE LIFESTYLE & ENTERTAINMENT SPORTS & FITNESS RETAIL

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CENTRAL MARKETING DELIVERY


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ROBUST BRANDED WEBSITES


Fifteen deep interactive websites in nine languages bring brands and hotels to life Advanced reservation capability Intelligent merchandising to maximize awareness and increase conversion Industry-leading customer service
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SOCIAL MEDIA FOSTERS RELATIONSHIPS WITH GUESTS


Over 3.7M fans across leading social platforms around the world
Industry-leading presence with Facebook pages for every brand and hotel, over 1,100 in all Deep integration with Foursquare and Jeipang Presence on Twitter and Weibo

Ratings & Reviews meets key guest need and improves conversion Global social monitoring 24/7

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MOBILE IS FASTESTGROWING PLATFORM


Acclaimed iOS App Integrated Booking capability Robust hotel and resort content Personalized support State-aware functionality Mobile web platform delivers branded experience and supports reservations on all devices

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CUSTOMER CONTACT CENTERS LEAD WITH INNOVATIVE SOLUTIONS


Flexible platforms available 24/7 in 24 languages to drive revenue and guest satisfaction
Voice, chat, e-mail, social, Facetime video and other emerging platforms

Global presence supports objectives across distribution, loyalty, sales, revenue management and more
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STARWOOD SALES ORGANIZATION


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70% OF STARWOODS ROOM REVENUE COMES FROM B2B CHANNELS


More than our fair share of high-value/ high-volume customers business across all corporate and leisure segments Structured the way our clients buy with greater scale of coverage and deeper reach Established organization in mature and growth markets, set up to capitalize on new travel landscape and globalization revenue up 12% YOY Innovative programming focused on driving new business and strengthening customer loyalty

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SELLING THE WAY OUR CUSTOMERS BUY, LEADING TO INCREASED SHARE


5,000+ sellers deployed against customers teams and buying patterns
Global Divisional Cluster (metro-market) Property

Global reach with local expertise allowing for personal solutions, increased customer loyalty, and incremental growth Seamless and flexible experience at every point in the selling process
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GROWING WITH OUR CUSTOMERS AND PORTFOLIO


Adding resources in key markets, including BRIC, Eastern Europe, South Africa and more Driving business across borders:
Over 50% of business from our largest multinational customers occurs outside their home regions
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REVENUE MANAGEMENT AND OPERATIONS


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REVENUE MANAGEMENT
Multi-million investment in cuttingedge revenue management technology Implementation of effective pricing and inventory strategies Corporate, divisional, regional and areabased RM experts work directly with the hotels Tools and detailed analytics, including market share analysis

TOOLS AND PRODUCTS

GLOBAL TECHNOLOGY INITIATIVE

ANALYTICS

TRAINING AND COMMUNICATION

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Bed

Bed

OPERATIONAL EXCELLENCE
Architecture and engineering support Focus on strong openings with operational planning, support and supervision Lean Operations Centralized staffing, performance management and benefits administration Tools, technology, strategy and detailed analytics / reporting
Desk

Closet room Bath-

Cart Hallway

LEAN HOTEL OPERATIONS

NEW BUILDS AND TRANSITIONS

TV

Glass

Coffee/

ARCHITECTURE AND ENGINEERING

TRANING AND SERVICE CULTURE

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FOOD & BEVERAGE


$4.5 billion in annual revenue (over 30% of total hotel revenue) at company-operated hotels

3,500 restaurants and bars systemwide


Enhanced procurement, optimized pricing and innovative formats and partnerships Large potential source of incremental revenue and profits for our properties Dedicated F&B team & support structure for hotels

REVENUE GROWTH

COST CONTAINMENT

BRANDED CONCEPTS & PROGRAMS

TALENT DEVELOPMENT

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SUSTAINABILITY & GLOBAL CITIZENSHIP


30% energy reduction target and 20% water reduction target by 2020 Deliver programs and tools to manage energy and water consumption Guidance, programming and coordination of community involvement / philanthropic work (UNICEF, Conservation International)
ENVIRONMENTAL COMMITMENT 30/20 by 20 DIFFERENTIATORS WITH IMPACT

UNLOCKING POTENTIAL IN OUR COMMUNITIES

[DIVISIONAL INSERT]

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STARWOOD STRATEGY: INDIVIDUAL SPIRIT, COLLECTIVE STRENGTH

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