Housekeeping

What Guests Want Good Service Price / Reasonable Rates Clean Appearance Name / Reputation Convenient Location .

What Guests Want 1. 4. 3. 5. Clean Appearance Convenient Location Price / Reasonable Rates Good Service Name / Reputation . 2.

Hotel Departments     Front Desk Maintenance Sales and Marketing Housekeeping .

Housekeeping Department Largest Department in the Hotel • • • Staff Payroll Responsibility – “Eyes & ears of the hotel” • • • Maintenance Concerns Guest Behavior Employee Theft .

Housekeeping  The most vital department in a hotel Highest impact on guests Lowest wages paid Least respect received    .

lost and found & MSDS . equipment & supplies  Hire & fire. maintain & inventory Preserve the physical plant  Cleanliness.Executive Housekeeper Responsibilities Manage people. purchasing. maintenance & upkeep Controlling costs  Payroll. HR paperwork. chemicals & supplies Keep records  Work schedules. purchase. linen. training.

15/hr)  * Based on 7 hours per day .Room Cleaning Standards  14 to 19 rooms per day per room attendant (20 to 30 minutes each)  New conservation cleaning reduces time to 8 to 12 minutes per room or (35 to 50 stayover rooms per day) Pay by hour or room (minimum wage: 5.

Chemical use by 15% 201 room Holiday Inn saves    $700/mo on utilities and chemicals $2500/mo on labor ($30K per year) Labor $ savings is #1 reason to implement conservation program .Conservation Programs (Cost Control)     Change sheets every 3 days for stayovers Surface clean only Express clean Towel re-use   Cut water use by 10%.

$1051/mo 37 dozen hand towels .$396/mo 10 dozen bathmats .$219/mo $23. stains & tears Holiday Inn Park Plaza monthly linen expenses 25 dozen bath towels .Linen Expense Largest linen expense is Bath Towels  Theft.$315/mo 50 dozen washcloths .772/yr      .

Laundry Room Personnel Separate. recreational areas. Public Area Attendants Clean public areas such as hallways. Serve as the contact point between the housekeeping department and the front desk. and distribute linens. restrooms. Supervisors Inspect guestrooms and public areas. and banquet reception areas. wash. Housemen Transport linens and other supplies to housekeepers. dry. . fold. lobby.Housekeeping Personnel Housekeepers Responsible for the cleaning and maintenance of guest rooms.

Housekeeping Checklist .

Housekeeping Org Chart (Medium-sized Hotels) Executive Housekeeper Supervisor/ Inspector Room Attendants Laundry Houseman Public Areas .

Housekeeping Org Chart (Large-sized Hotels) Rooms Division Manager Laundry Manager Laundry Dry Cleaning Housekeeping Manager Assistant/ Inspector Housemen Turn-down Service Public Areas Manager Public Areas Attendants Room Attendants .

Cleanliness .Labor .Supplies  Employee Scores .Friendliness of staff – 5 foot rule  Controlling Costs .Executive Housekeeper Bonus   Maintaining Par Levels Guest Scores .

Sign up to vote on this title
UsefulNot useful