Marketing Mix For

Presented By:
• Abhishek Bhartiya • B. Aditya Mohan • Geetika Sodhi • Mahek Nangia • Mukul Kumar • Wasim Shaikh

• McDonald’s is the Eighth Most Poweful Brand in the World.---Source: Millward Brown Optimor -

(including data from brandz, Datamonitor, and Bloomberg)

• Total Revenue for McDonald’s India in 2006-07 was $740.2 million. • Estimated CAGR of 40 percent. • Rs 400 crores being put in for expansion plans into Tier II cities within next three years. • Doubling of turnover within three years. • Market share of 18 percent in north India.(includes restaurants, cafes, fast food joints, local vendors etc.)

Brief History
• McDonald's was started as a drive-in restaurant by two brothers, Richard and Maurice McDonald in California, US in the year 1937. • By mid-1950s, the restaurant's revenues had reached $350,000. • Ray Kroc, distributor for milkshake machines, Kroc expressed interest in the business, and he finalized a deal for franchising with the McDonald brothers in 1954. • He established a franchising company, the McDonald System Inc. and appointed franchisees. • In 1961, he bought out the McDonald brothers' share for $2.7 million and changed the name of the company to McDonald's Corporation. Corporation In 1965, McDonald's went public…

• In 1996, first McDonald’s restaurant opened on Oct. 13, at Basant Lok, Vasant Vihar, New Delhi. • McDonald's India is a 50 – 50 JV partnership between McDonald’s Corporation (U.S.A) and two Indian businessman Amit Jatia (Hardcastle Restaurants Private Limited, Mumbai) and Vikram Bakshi (Connaught Plaza Restaurants • Approximately 75% of the menu available in McDonald’s in India is Indianized and specifically designed to woo Indian customers. • The McDonald's philosophy of QSC&V is the guiding force behind its service to the

McDonald’s India



“Our clear strategy is to bring the customers in initially and provide a range of entry-level products so that they can try new items and graduate to the higher rungs.” ---

Vikram Bakshi, Managing Director, Northern Region, India

Product Mix

• McVeggie™ • McAloo Tikki™ • Paneer Salsa Wrap • Crispy Chinese • Veg McCurry Pan™

• Chicken Maharaja Mac • McChicken • Fiet-O-Fish • Chicken Mexican Wrap • Chicken McGrill

• Cold Coffee • Ice Tea • Soft Drinks • Mc Shakes • Hot Serves

• Soft Serve Cone • Mc Swirl • Soft Serve • Flavor Burst • Floats

Veg Menu

Non-Veg Menu

Beverage s

Frozen Deserts

Break fast Menu
• Usual working hours: 11am to 11pm • Recently came up with new timings: 7am to 11pm • Only available in selected outlets. • Introduced egg on the menu for breakfast

Packaging and Labeling

mentions that the burger is a Veg or a NonVeg Burger

Mentions the name of the burger and the colour is different for different types of burgers

Co Branding
McDonald’s has major tie-ups with companies as their co-branding Statergy. various

Few of Them are listed Below:
CocaCola Barbi e Cadbury Hotwhe els

• Initial focus on metros – Mumbai and Delhi.

• Relatively high income.

• Move to smaller satellite towns.(Gurgaon and Pune)

• Jaipur and Agra – to attract foreign tourists.

Household Expenditures

Source: India, the structure of Poverty, WORLD RESOURCE INSTITUTE.

Pricing Stratergy
Purchasing power pricing:b) In 1997 slashed prices for vegetable nuggets and soft serve cone. c) In September 2001, they offered Veg surprise burgers for Rs 17. d) March 2004 – Aap ke zamane mein,

baap ke zamane ka daam.

Pricing Stratergy
Value Ladder strategy :b) Started offering value meals in a range of prices. c) Ensure affordability and attract widest section of customers. d) Brought the customer and provided a range of entry-level products. e) Try those new items and graduate to higher-rungs. f) E.g- if a customer starts with McAloo Tikki, he will finally graduate to McVeggie and so in Non veg. g) Helped its Volume business.

Aap ke zamane mein, baap ke zamane ka daam!!!
Value Pricing. b) c) d) e) f) g) Happy price menu – Rs 20. Economeal – Rs 49(save Rs 11). McChicken & McVeggie Meal – Rs 75,Rs 65 (Save Rs 15). Happy Meal for Kids – Rs 69,99,109 (toy free). Big saving Meals – Combos Rs 109 – Rs 119(Save Rs 36). A-la carte menu – Rs 45- Rs 65 (Veg) Rs 55- Rs 65 (Non Veg) i) Desserts – Rs 12 – Rs 25.

Product Bundling
Package deal. • The most common startegy in fast food industry. • The most preferred style for customers of McD. • Plays on Psychological factor of the customer. • Customer acquisition costs are high. • Consumers appreciate the resulting simplification of the purchase decision.

80-20 Menu Board
• 80% visual. • 20% descriptive. • Easier for customers to understand what 29,39,49,59,89,99 rupee options are. • Pricing range, quick service, no-tips environment attracted middle class and students.

Competitive Pricing

Sustaining – HOW?
Cost control strategy:b) Well established low – cost supply chain. c) Ensures efficiency and speed in distribution. d) Huge increase in volume sales. e) Very good food processing technology.

McDonald’s : A locally Owned Company
McDonal d’s Corporati on

McDonald ’s India Pvt. Ltd. Hard Castle Rest. Pvt. Ltd. (West & South) Connaught Plaza Rest. Pvt. Ltd. (North & East)

McDonald’s : A locally Owned Company
Geographically Diverse suppliers: Ensuring stringent quality standards

McDonald’s India: Suppliers
•Trikaya Agriculture
Supplier of Iceberg Lettuce

•Vista Processed Foods Pvt. Ltd.
Supplier of Chicken and Vegetable

•Dynamix Diary
Supplier of Cheese.

•Amrit Food

Supplier of long life UHT Milk and Milk Products for Frozen Desserts.

McDonald’s India: Suppliers




McDonald’s India: Distribution
Radhakrishna Foodland Distribution Centres and cold storages. “With a cold chain in place there is practically no need for a knife in the restaurant. Chopping and food processing is done in plants. Restaurants are confined only to actual cooking” – Amit Jatia. •Completely dedicated distribution and supply chain. •Matching supplier production with deliveries using ERP. •Quality inspection Program, quality check at 20 different points in supply chain. •HACCP(Hazard analysis critical control points) food

McDonald’s India: Channel Network
North and East India (79) 33 in Delhi 22 in Uttar Pradesh 11 in Haryana 7 in Punjab 3 in Rajasthan 1 in Uttaranchal 1 in West Bengal 1 in Himachal Pradesh

West and South India (53) 32 in Maharashtra 7 in Gujarat 7 in Karnataka 4 in Andhra 3 in Madhya Pradesh

McDonald’s India: Network & competitors
CITIES COVERED 34 34 42 32 NCR 09

COMPANIES McDonald’s Pizza Hut Domino’s Subway Nirula’s KFC

OUTLETS (No.) 132 137 220 131 65 34

McDonald’s India: Outlets

Standardization is the key!!

McDonald’s India: The Road Ahead…
•Increasing seating capacity. •Aggressive expansion plans throughout the country. •More drive thrus. •Oil alliance with BPCL in 2002, with HPCL in Jan, 2008. •Independent franchisee model. •McDelivery on cycles.

Promotion • An activity, such as a sale or advertising campaign, designed to increase visibility or sales of a product. • McDonalds, for years has maintained an extensive promotion strategy with highest spending on marketing amongst

• Focus on overall experience. • “Brand globally and act locally”. • Overall it is doing what it does the best – marketing. • Intensive advertising aimed at children. • Paper mats on trays ensure that no new scheme goes

• 80-20 menu boards marketing tool. • Sponsors sport events with their logos advertised in these events. • Significant use of billboards and signage. • Image of portraying warmth and a real slice of everyday life has become a trademark

THE mascot…
• The well known mascot Ronald McDonald is the same throughout the world since 1963. • It is supposed to be the next most well recognized figure second only to Santa Claus. • The color combination

• “I’m lovin’ it” is an international branding campaign which was launched in 2003 and has proved to be its biggest success. • “aap ke zamaane mein baap ke zamaane ke daam” is a highly localized campaign which aimed at attracting the masses through

•Standardization is the key
Ready to cook frozen food material Delivery to customer Universal holding Cabinet Assembler


• Each outlet is headed by a Restaurant Manager . He is responsible for the daily operation and customer interaction. • Delivery Crew Member carries basic operation of a restaurant. Ensures customer satisfaction at the restaurants. • In order to motivate

Organizational Chart

Trainin g
• McDonald’s invests more than $1 billion annually in training

•“Best Place to Magazine 2005



• “One out of 5 Best Places to Work in Latin American” – America Economic Magazine 2005

Training At Hamburger

• February 24, 1961, Hamburger Universities first class of 14 students graduated • Today, more than 5,000 students attend HAMBURGER UNIVERSITY each year • Since 1961, more than 80,000 restaurant managers, mid-managers and owner/operators have graduated from this facility

EXPLOITING WORKERS • Low wages • No overtimes • Accidents like Burns due to pressure of quick service

# (The majority of employees are people who have few job options and so are forced to accept this exploitation, and they ’r compelled to ‘smile’ too! Not surprisingly staff turnover at McDonald’s is high, making it virtually impossible to unionise and fight for a better deal, which suits McDonald’s who have always been opposed to Unions.)

Physical evidence..

• Cleanliness, speed, quality and transparency of process is the biggest physical evidence. • The interiors are attractive and more or less consistent throughout the world. • A proper decorum and strict standards of cleanliness are maintained at all the joints.

Physical evidence..
• Family environment message throughout the world, just the way of communication is adjusted to different countries. • Play areas are provided so that kids don’t become panicky. • Counters are kept low and menus pictorially

Issues with McDonald’s
• Nutritionists argue that the type of high fat, low fibre diet promoted by McDonald's is linked to serious diseases such as cancer, heart disease, obesity and diabetes. • Many parents object strongly to the influence this has over their own children. • Complaints from employees range from discrimination and lack of rights, to understaffing, few breaks and illegal hours, to poor safety conditions and kitchens flooded with sewage, and the sale of food

Issues with McDonald’s
• They use their financial clout to influence the media, and legal powers to intimidate people into not speaking out, directly threatening free speech. • Conservationists have often focussed on McDonald's as an industry leader promoting business practices detrimental to the environment. And yet the company

We Would like to thank:
Mr. AbhishekJain
Area Supervisor NCR

Mr. Ashish Jayal
Restaurant Manager Ansal Plaza Greater Noida.

Thank You

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