Organizational Structure and Human Resource Management

McGraw-Hill/Irwin PPT 9-1 Levy/Weitz: Retailing Management, 5/e

Copyright 2004 by The McGraw-Hill Companies, Inc. All rights reserved.

Objectives of Human Resource Management

Short Term
Increasing Employee Productivity Productivity = Sales/Number of Employees

Long-Term
Increasing Employee Satisfaction Reducing Turnover

PPT 9-2

Human Resource Management Challenges in Retailing

Work Environment Open Long Hours Employees Unskilled

Peak Sales Periods

Emphasis on Cost Control

Part-Time
Diverse Backgrounds

High Turnover
PPT 9-3

Downward Performance Spiral

PPT 9-4

Special HR Considerations Facing Retailers

Need for Part-Time Employees Demand on Expense Control

Changing Employee Demographics

Differing Cultural and Legal Requirements

PPT 9-5

Advantages of Centralized Decision-Making

Retailers can reduce overhead, i.e. fewer managers Coordinating efforts, it can achieve lower prices from suppliers Opportunity to have the best people making decisions

PPT 9-6

Methods for Coordinating Buying and Store Management

Better Appreciation for Store Environment

Making Store visits

Employees performing coordinating roles

Involving Store Management in Buying Decisions

PPT 9-7

Increasing Employee Productivity

Ability
Selection Training

Effort
Motivation Goals Incentives Rewards

Role Clarity
Policies, Rules
Incentives Org Culture

PPT 9-8

Use of Incentive
Advantages Disadvantages

Aligns Employee and Company Goals

Strong Motivating Force

Employees Only Focus on Sales Less Commitment to Retailer

PPT 9-9

Building Employee Commitment

Building Employee Skills
Selective hiring

Extensive training

Empowering Employees Creating Partnering Relationships

Reducing Status Differences
Promotion From Within Balancing Careers and Families

PPT 9-10

Trends in Retail Human Resource Management

Managing Diversity

Diversity Training
Support Groups and Mentoring Career Development for Promotion

Legal and Regulatory Issues

Use of Technology
PPT 9-11

Regulations
Equal Employment Opportunity Compensation Labor Relations Employee Safety and Health Sexual Harassment Employee Privacy
PPT 9-12