This action might not be possible to undo. Are you sure you want to continue?
Exercise of the brain is as important as exercise of the muscles. As we grow older, it's important that we keep mentally alert. The saying; "If you don't use it, you will lose it," applies to the brain, so.....
Following is a way to gauge your loss or non-loss of intelligence. Take the following test and determine if you are losing it or are still "with it." OK, relax, clear your mind and... Lets begin.
1. What do you put in a toaster? Answer: "bread."
If you said "toast," then you are wrong my friend.
If you said, "Bread," go to Question 2.
" What do Cows drink? If you said “milk” you are wrong Cows drink water Milk If you said "water. Now spell “Silk.Answer: 2." proceed to question 3 . Say “Silk" five times.
“ you are not concentrating. and a blue house is made from blue bricks. and a pink house is made from pink bricks and a black house is made from black bricks. If you said "glass. "Green bricks." then go on to Question 4. If a red house is made from red bricks. . If you said. what is a green house made from?? Answer: Greenhouses are made from g-----.3.
If you recall. a plane was flying at 20. There is an engine failure and the plane crashes smack in the middle of "no man's land" between East Germany and West Germany. of course. bury survivors. "You don't bury the survivors.4. 5 . Germany at the time was politically divided into West Germany and East Germany. Where would you bury the survivors? . In East Germany or West Germany or in "no man's land"? Answer: You don't. ." proceed to question. If you said.000 feet over Germany. Twenty years ago.
but you are obviously out of your league. If the hour hand on a clock moves 1/60 of a degree every minute how many degrees will the hour hand move in one hour? Answer: One degree.5. "360 degrees" or anything other than "one degree." you are to be congratulated on getting this far. Everyone else proceed to the final question. . If you said.
two people get off and four get on. In Reading. In Cardiff. What was the name of the bus driver? Answer: Don't you remember? It was YOU!!! You were the bus driver!!! . 11 people get off and 16 people get on. In Carmarthen. You then arrive at Milford Haven. In Swindon. six people get off and three get on.You are driving a bus from London to Milford Haven in Wales In London. Without using a calculator -.6. six people get off the bus. and nine people get on. In Swansea. 17 people get on the bus. three people get off and five people get on.
Effective Leaders Emotional Intelligence Sets Apart Good and Effective Leaders” “ .
What is Intelligence? Typically focused on – – – – – – analytic reasoning verbal skills spatial ability attention memory judgement Murky concept with definitions by many experts.. ..
One Definition Individuals differ from one another in their ability to understand complex ideas. to engage in various forms of reasoning. to overcome obstacles by taking thought… Concepts of intelligence are attempts to clarify and organize this complex set of phenomena. Neisser et al. to learn from experience. 1996. to adapt effectively to the environment. .
& happiness Accounts for a major component of employment success according to numbers of studies covering career success. maybe as much as 20-25%.IQ A weak predictor for – achievement – job performance success – overall success. . wealth.
handling relationships.self-awareness 2.managing emotions 3. .empathy 5.self-motivation 4.IQ contributes only 20% to life success — the rest comes from emotional intelligence (EQ) 5 areas of emotional intelligence 1.
How do we view emotions? •chaotic •haphazard •superfluous •incompatible with reason •disorganized •largely visceral •resulting from the lack of effective adjustment .
How do we view emotions? •Arouse. direct activity •Part of the total economy of living organisms •Not in opposition to intelligence •Themselves a higher order of intelligence Emotional processing may be an essential part of rational decision making . sustain.
The main purpose of the innermost part of the brain is survival..To Get at Emotion. Go Deep. .. Amygdala is deep within the most elemental parts of the brain.
There is a Biological Purpose for Emotion
Signaling function (that we might take action) Promote unique, stereotypical patterns of physiological change Provide strong impulse to take action
All about emotions
Evolution has given us emotions to help us cope with dangerous situations. Emotions evolved to drive us to take action in the face of danger. We retain the emotional system of our cave-man ancestors, who regularly faced life-and-death situations. In modern society, those emotions often overwhelm thought. In a real sense, we have two minds,one that thinks and one that feels. The rational mind lets us think, ponder and refl ect. But the emotional mind is impulsive and powerful. Usually, the two work in harmony, but intense feelings sometimes allow the emotional mind to dominate the rational mind
Basic Emotions--presumed to be hard wired and physiologically distinctive Joy Surprise Sadness Anger Disgust Fear
. persistence. mood regulation.Evolutionary Advantage to Emotion Emotional intelligence. including factors like the ability to motivate oneself. empathy and hope. It is possible to be intellectually brilliant but emotionally inept. IQ and emotional intelligence are not Opposing competencies. They work separately. This causes many life problems. impulse Control.
” self-awareness is the foundation for managing emotions and being able to shake off a bad mood .EI includes 4 types of abilities: 1.including the ability to identify one’s own emotions. and cultural artefacts. pictures. voices. Being “aware of both our mood and our thoughts about that mood.Perceiving emotions — the ability to detect and decipher emotions in faces.
Using emotions — the ability to harness emotions to facilitate various cognitive activities. . The emotionally intelligent person can capitalize fully upon his or her changing moods in order to best fit the task at hand. such as thinking and problem solving.2.
and the ability to recognize and describe how emotions evolve over time .3.Understanding emotions — the ability to comprehend emotion language and to appreciate complicated relationships among emotions. For example. understanding emotions encompasses the ability to be sensitive to slight variations between emotions.
the emotionally intelligent person can harness emotions. . even negative ones.4.Managing emotions — the ability to regulate emotions in both ourselves and in others. and manage them to achieve intended goals. Therefore.
5. 3. 4. Recognizing emotions in others — empathy. Self-Awareness — knowing one’s emotions. which is the fundamental people skill.Yale psychologist Peter Salovey cites fi ve major areas of emotional intelligence: 1. Motivation — marshalling emotions in service of a goal. Managing emotions — handling feelings so that they are appropriate. Handling relationships — skill in managing emotions in others . 2.
Intra-personal. Emotional Self-Awareness Emotional Self-Regulation Emotional Self-Motivation Inter personal Empathy Nurturing Relationships .
Emotional intelligence enables us to access this information by helping us to tune into our responses and identify our hot buttons – those core beliefs and values – which. and that is your own self. for good or bad! . trigger an emotion and propel us into action. Often. some of our inner drives are hidden from our consciousness. if pressed.STEP 1: SELF-AWARENESS There is only one corner of the universe that you can be certain of improving. evoke the flight or fight response.
musts and oughts Self-talk. that affect how we work Rules. the shoulds. that we live by. . about ourselves and others Values. immediate and long-term Beliefs.Self-awareness is the ability to see ourselves with our own eyes. to be aware of our … Goals. those things we hold dear Drivers. the inner voice that tells us we can or cannot do something … and the ways in which these impact on what we do and contribute to our map of the world.
Non-verbal behaviour Energy levels Impact on others Physical presence Skills Personal style Self-talk I'm not good at handling conflictNegative thinking evokes an 'emotional hijacking' and undermines performance. Beliefs – about self and others Emotions – own and others Hot buttons Fears and anxieties Judgements A good team member is … Individuals are difficult when they … Self-confidence Driver behaviour Rules As a...I must …I should …I ought … .
and develop others while managing conflict . influence. and react to others' emotions while comprehending social networks. 4.Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions. 2. understand.Relationship management — the ability to inspire.Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.Social awareness — the ability to sense. 3.Four main EI constructs: 1.
•The 5 Components •of EI .
The art of social relationships (managing emotions in others) .1. 2. Developing empathy 5. 3. Emotional Self-Awareness Managing one’s own emotions Using emotions to maximize intellectual processing and decision-making 4.
2.. Motivation Retention Self management Managing others. 3.Why we Need EI.? Emotional Intelligence is imperitive as it is one of the important deciding factor for relationship management resulting in : 1. 4. .
To understand one's own feelings To appropriately respond to the everyday environment .Emotional Intelligence Emotional Intelligence is the ability of an individual to : To deal successfully with other people . To motivate other people. To manage one’s self.
both in themselves and in relationships with others . author Daniel Goleman defines EI in the workplace as the ability of employees to recognize: Their own feelings The feelings of others What motivates them How to manage their emotions.Emotional Intelligence In Working with Emotional Intelligence.
.Emotional Intelligence Emotional Intelligence doesn't mean being soft – it means being intelligent about emotions – a different way of being smart. Emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life and career.
It is Usually Due To Poor Emotional Intelligence .Need When relationships Fail.
need high EQ because they represent the organization to the public. says Goleman . in particular.Bosses and leaders. they interact with the highest number of people within and outside the organization and they set the tone for employee morale.
Traits of Successful Leaders Courage Traits Traits Commitment Commitment Passion Empathy Honesty Honesty Innovation Innovation Maturity Maturity Achievement Achievement drive drive .
A bad leader Does not listen Fails to delegate Does not show respect Shows no interest in followers Gives negative feedback to a third party Does not praise when praise is due Criticizes in front of others Takes personal credit for others ideas Is always taking control .
The Five Ps of Leadership Pay attention to what’s important Praise what you want to continue Punish what you want to stop Pay for the results you want Promote those people who deliver those results .
Leaders with empathy are able to understand their employees’ needs and provide them with constructive feedback. he says .
CHARISMA The process of influencing major changes in the attitudes and assumptions of organization members. and building commitment for the organization’s objectives The special quality that gives someone power and authority over a large number of people .
Model of Personal Meaning and Charismatic Leadership Leader Personal Meaning Leader Behavior Attributions of Charismatic Leadership .
” .Personal Meaning “The degree to which people’s lives make emotional sense and that the demands confronted by them are perceived as being worthy of energy and commitment.
Self-concept/identity Legacy Beliefs Culture and traditions Political/social orientation Spirituality and religion Hobbies/personal pursuits Values/ideals Sources of Personal Meaning .
Charisma and Unconventional Behavior To transcend the existing order Evoke sentiments of adoration Exemplifies heroism. & selfsacrifice Counter to the norm . personal risk.
Effects of Charismatic Leadership Trust in “rightness” of vision Similarity of followers’ & leader’s beliefs & values Heightened sense of self-confidence Acceptance of higher or challenging goals Identification with & emulation of leader Unconditional acceptance of leader Strong affection for leader .
Visionary Verbal Skills Self Confidence Moral Conviction Inspires Trust Self Promoting Charismatic Charismatic Leader Leader Characteristics Characteristics Minimum Internal Conflict Relational Power Base High Risk Orientation Empowers Others High Energy Action Orientation .
VISION The ability to imagine different and better conditions and ways to achieve them Future orientation See the difference in how things are and how they should be .
is not as powerful – Winston Churchill used both masterfully . even those who spoke no German Writing. while important.COMMUNICATIONS SKILLS Great rhetorical skills – Especially oral – Can speak about the vision and make the followers “see it” – Hitler captivated people.
SELF CONFIDENCE & MORAL CONVICTION Unshakable self confidence – Passed on to followers True faith in the “cause” Strong moral beliefs Willingness to sacrifice – Self & followers .
who return it .TRUST Followers have total trust and belief in the leader and the “cause” Show commitment to followers.
ACCEPT RISK Willing to be at great personal risk – Professionally – Physically Willing to risk the followers Use unconventional (risky) strategies & methods to achieve goals .
ABILITY TO MINIMIZE INTERNAL CONFLICT Through strength of belief With referent power Due to follower belief in the leader and the cause .
WILLINGNESS & ABILITY TO EMPOWER Know they need the efforts & ideas of others Let the subordinate leaders do those things they are able to do Often take credit for followers’ ideas and efforts .
SELF-PROMOTING Beat their own drums Campaign for “the cause” Explain their vision to all who will listen or read .
CAN CHARISMA BE DEVELOPED? Evidence seems to indicate that it can It may be that individuals who develop charisma have the undeveloped characteristics which “practice” brings to the forefront .
4 Strategies to Develop Charismatic Qualities Develop Develop visionary visionary skills skills Practice Practice being being candid candid Develop Develop warm. positive. optimistic. humanistic humanistic attitude attitude Develop Develop an an enthusiastic. optimistic. positive. warm. energetic energetic personality personality . enthusiastic.
Why Emotional Intelligence is necessary for leaders Helps leaders handle adversity & setback Teaches leaders cope when change & uncertainty hits organization or their personal lives. .
. Help them being focused and stay on track by remembering purpose & vision.Why Emotional Intelligence is necessary for managers Help them manage effective relationship.
wants & expectations. .EQ & Managers Emotional Intelligence is very important for managers as their behavior & treatment of their people determine turnover and retention of the company. performance & satisfaction of employees within their departments & other departments. They interact daily with individuals who have distinct needs. They significantly influence the attitudes. Managers & supervisors are the direct line of contact for the employees.
EQ is very important for managers as they are the direct line of contact & their behavior & treatment determines retention & turnover .
85 % percent of turnover is reportedly due to an inadequate relationship between the employee and their direct supervisor . to say nothing of the demands from upper management. Being both firm and caring at the same time causes many to feel inadequate for the role..EQ & Managers The stress of trying to lead and satisfy so many people's changing needs and expectations can be overwhelming.
When trust is lacking performance suffers .
EQ & Managers Enhancing EI skills enables Supervisors and Managers to regulate their emotions and motivate themselves more effectively – allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees. employees .
IT also provides them with the courage to push against the system to make necessary changes for their people. All employees want a supportive. caring Supervisor or Manager who has their best interests at heart .
EQ & Managers Knowing this. . the employee will be more likely to turndown offers from other companies to work for such a person.
Debra believed that if she worked hard. she would achieve her career success goals Example to illustrate how EQ can positively or negatively impact one's career and the organization: She racked up a list of accomplishments However. .Upon graduating from college. just two years into her career she was fired.
That lack of knowledge cost me my job. college courses had not addressed the importance of people skills or being a team player. "I was stunned . That lack of people management cost her job .. Debra met other high producers who had lost their jobs for the same reason..Example to illustrate how EQ can positively or negatively impact one's career and the organization: Debra Benton reports in her book. While working with an outplacement firm. Lions Don't Need to Roar." She thought work was all about producing results.
The number one-factor that sets high-powered professionals apart from the pack is a high level of emotional intelligence. compassion and energy to function in a team environment Debra soon learned that shooting stars have a short life cycle if they are unable to relate to and understand others. .
. there’s a problem with the elevators. Arriving at the conference room for your presentation. causing more delay.An Example of EQ Suppose that the morning of a big presentation you have a fight with any of your family member. you find that the sound system doesn’t work and the caterer hasn’t shown up with refreshments. Then you car is punctured upping your stress level a bit more. Your junior associate—who was supposed to call the caterer— bears the brunt of your anger that has been building since you left the house. When you arrive at work. Not a big argument—maybe just one of those unnerving spats about who forgot to pick up the dry cleaning— so your morning doesn’t get off on the right foot.
Types of EQ .
should be based on information. logic and calm cool reason. with emotions kept to a minimum. emotions will play a role. Business decisions. “Don’t bring your personal problems to work” is one variation of the argument that emotions are inappropriate in the workplace. . theories to the contrary notwithstanding. so the argument goes.Working with people means working with Emotions When people are working at a common place .
that emotional neutrality is an ideal. and fail to participate fully in the life of the workplace. and try to keep feelings out of sight. The same would be true for people who emote excessively. .Managing Emotions at Workplace But it is unrealistic to suppose that emotions can be checked at the door when you arrive at work. Simply being around them can be exhausting. Such people work and relate in a certain way: usually they come across as rigid. Some people may assume. detached or fearful. but it is usually not good for an organization for such people to move into management roles. for a variety of reasons. who tell you how they feel about everything. This is not necessarily bad in some situations.
and doing something intelligent with them. People vary enormously in the skill with which they use their own emotions and react to the emotions of others—and that can make the difference between a good manager and a bad one. .Developing EI in the workplace Developing emotional intelligence in the workplace means acknowledging that emotions are always present.
but there can be a huge difference in how well they handle people. the department manager may be a genius in technical. product or service knowledge—and get failing marks in terms of people skills. .It’s not overly egalitarian to suggest that most professionals. That is. managers and executives are fairly smart people (of course there can be glaring exceptions).
navigate complex interpersonal relationships. not the lack of technical skills –Developing emotional intelligence can help companies generate productive & profitable outcome. The manager who knows how to stay motivated under stress .Importance of Emotional Intelligence People derail because of classic emotional failings. inspire others and build teams who is an unchallenged expert on a product or service will get superior results . motivate others.
Managing your feelings.Components of Emotional Intelligence There are five parts to it. especially distressing feelings. 1. Managing relationships . 3. Empathy 5. Knowing what you're feeling 2. Self-motivation. 4.
express and manage our emotions effectively. These includes:1. many of us lack emotional intelligence. We simply don’t know how to perceive. Relationship Problems 2.While people have shown they can produce better results at workplace. understand. There are adverse consequences to have low emotional intelligence. Rage in the Workplace 3. Poor decision making capability 4. failure to advance in career Probabilities of not having an Good Emotional Intelligence and their consequences .
Relationship Problems Rage in the workplace .
Poor decision making capability .
Failure to advance in career .
Emotional Intelligence Important Factors 1.Managing others.Retention . 2.Self management 4. 3.Motivation. .
Motivating Employees • The greatest motivation –comes from a person’s belief system • Motivation is like a fire. not yours . it becomes long lasting • Experience shows that People will do a lot for money. more for a good leader and do most for a belief • People do things for their own reasons.if the source of motivation is belief in inner values. it dies. But .unless you keep adding fuel to it.
...Once upon a time there was a bunch of baby frogs......
. The target was to get to the top of a high tower.… participating in a competition.
.A crowd of people had gathered to observe the race and encourage the participants.... .
..The start shot rang out. .....
the tower is too high!" ..Quite honestly: None of the onlookers believed that the baby frogs could actually accomplish getting to the top of the tower. Words like: "Åh. it’s too difficult!!! They’ll never reach the top.." or: "Not a chance.
.Except those who fastly climbed higher and higher.One by one some of the baby frogs fell off… . Nobody is going to make it!" ... The crowd kept on yelling: "It’s too difficult.
except the one determined to reach the top! ..More baby frogs became tired and gave up. He was not about giving up! At the end everybody had given up.But one kept going higher and higher..... ....
All the other participants naturally wanted to know how he had managed to do what none of them others had been able to do! One competitor asked the winner. what was his secret? .
...The truth was. The winner was deaf!!!! ....
The lesson to be learned: Don’t ever listen to people who are negative and pessimistic... …they will deprive you of your loveliest dreams and wishes you carry in your heart ! Always be aware of the power of words. as everything you hear and will interfere with your actions! .
Therefore: Always stay… POSITIVE! And most of all: Turn a deaf ear when people tell you. that you cannot achieve your dreams! .
The Magic of EMPLOYEE RETENTION and EI .
. which has the highest churn rate because of the prolonged boom in the industry.Growth Opportunities Growth is everyone’s prime objective. This is more crucial in an industry like BPO. The vital factor that ensures a majority of senior level employees remain associated with your organization. Therefore it is implicit to offer growth opportunities.
accuracy and productivity. . Besides basic package.Attractive Package Remuneration package is the driving force of any employment. there can also be performance-based incentives-relating to targets achieved. Handsome package as a platform for people to take new initiatives.
Personnel Training An organization should also take due care of the training and development needs of its employees. Besides helping them improve their skills and enhance their performance. it should also foster a faster growth rate in their career path. .
Recreation Recreation is an important as any other tool. Activities. . Thus. It helps in creating a conducive environment – making fun for everyone. it is necessary to introduce consistent recreation initiatives like Sports. family get together and unwinding zones at the workplaces Besides this. cultural programmers and Birthday celebrations break the monotony of everyday work pressure.
ensure a prompt atmosphere. Coned….The Grievances In order to create a supportive work atmosphere. that no stone will be left unturned to identify and solve their grievances and quickly as possible. This reinforces an employee’s belief in the management and in the fact.. ensure a prompt redressed of grievances.2page .
Though hiring good employees is a nightmare.The Grievances The unbridled growth of the new economy. it is more difficult to retaining good employees. The talent management is the key area in every organization worth its HR department and CEOs are more worried about intellectual capital than working capital. . To add to the problems are the huge packages being doled out at all levels. the emergences of the knowledge worker and the high demand for talent in the domestic and global markets have rewritten the rules of the game.
Emotional Intelligence .e.the five domains Of Self Management Goleman identified the five 'domains' of EQ as: Knowing your emotions.. i. Managing your own emotions. Recognizing and understanding other people's emotions. Managing relationships. managing the emotions of others .. Motivating yourself.
. how other people perceive you. being sensitive to your attitudes. feelings. emotions. recognizing how you respond to others. intents and general communication style at any given moment and being able to accurately disclose this awareness to others.SELF-AWARENESS High self-awareness refers to having an accurate understanding of how you behave.
SKILL INDICATORS – Know when you are thinking negatively – Know when your self-talk is helpful – Know when you are becoming angry – Know how you are interpreting events – Know what senses you are currently using – Know how to communicate accurately what you experience – Know the moments your mood shifts – Know when you are becoming defensive – Know the impact your behavior has on others .
SKILLS ASSESSMENT – Do you recognize your feelings and emotions as they happen? – Are you aware of how others perceive you? – How do you act when you are defensive? – Are you aware of how you speak to yourself? .
SELF – MANAGEMENT and AWARENESS Emotional awareness Accurate self-assessment Self-confidence SELF .REGULATION Self-control: Trustworthiness Conscientiousness: Adaptability Innovativeness SELF .MOTIVATION Achievement drive: Commitment: Initiative Optimism: .
People with this competence are: Aware of their strengths and weaknesses Reflective.s self-worth and capabilities. able to make sound decisions despite uncertainties and pressures . have . People with this competence: Present themselves with self-assurance. and say Recognize how their feelings affect their performance Have a guiding awareness of their values and goals Accurate self-assessment: Knowing one’s strengths and limits. Can voice views that are unpopular and go out on a limb for what is right Are decisive. learning from experience Open to candid feedback. new perspectives. continuous learning.presence.SELF – MANAGEMENT and AWARENESS Emotional awareness: Recognizing one’s emotions and their effects. and self development Able to show a sense of humor and perspective about themselves Self-confidence: Sureness about one. do. People with this competence: Know which emotions they are feeling and why Realize the links between their feelings and what they think.
People with this competence: • Manage their impulsive feelings and distressing emotions well • Stay composed. People with this competence: • Act ethically and are above reproach • Build trust through their reliability and authenticity • Admit their own mistakes and confront unethical actions in others • Take tough. and unflappable even in trying moments • Think clearly and stay focused under pressure Trustworthiness: Maintaining standards of honesty and integrity. principled stands even if they are unpopular Conscientiousness: Taking responsibility for personal performance.REGULATION Self-control: Managing disruptive emotions and impulses.SELF . People with this competence: • Meet commitments and keep promises • Hold themselves accountable for meeting their objectives • Are organized and careful in their work . positive.
shifting priorities.SELF – REGULATION (Cont) Adaptability: Flexibility in handling change. and rapid change Adapt their responses and tactics to fit fluid circumstances Are flexible in how they see events Innovativeness: Being comfortable with and open to novel ideas and new information. People with this competence: Smoothly handle multiple demands. People with this competence: Seek out fresh ideas from a wide variety of sources Entertain original solutions to problems Generate new ideas Take fresh perspectives and risks in their thinking .
People with this competence: • Are results-oriented.SELF . People with thiscompetence: • Readily make personal or group sacrifices to meet a larger organizational goal • Find a sense of purpose in the larger mission • Use the group.s core values in making decisions and clarifying choices • Actively seek out opportunities to fulfill the group.MOTIVATION Achievement drive: Striving to improve or meet a standard of excellence.s mission . with a high drive to meet their objectives and standards • Set challenging goals and take calculated risks • Pursue information to reduce uncertainty and find ways to do better • Learn how to improve their performance Commitment: Aligning with the goals of the group or organization.
Managing Others Management Skills For Everyone .
Personal Management Skills Steps for great self-esteem: Take responsibility Watch your negative self talk Don’t allow others negativity to affect you Commit to building your selfesteem daily Have an optimistic attitude .Management: to be in command or to have under control.
Examples of Self Talk Negative Self Talk: I’m so stupid sometimes! I look awful today! I just keep getting fatter and fatter! I’m always broke! Why do these things always happen to me? Positive Self Talk: I am capable! I have many wonderful qualities! I love myself just the way I am! I believe in my ability to succeed! I deserve the respect of others! .
Setting Goals is SMART ! “Goal” In Goal-Setting: Specific Measurable Achievable Reviewed/revised often Time specific .
Decline 3. Not wanting to say no 4.Assertive Behavior Skills Learning to say “NO”: 2. Offer alternative solutions 5 Major time wasters: 1. Procrastinating . Being Afraid 3. Spreading yourself too thin 2. Being tied to the phone 5. State reason 4. Acknowledge the request 1.
know who has it Opportunity to align yourself Learn to keep on top of things Identify with a mentor Track your success skills Involve yourself in other activities Communicate effectively and know how to handle conflict Separate yourself as a star Team/Office Politics .Power.
Dealing With Difficult People Sherman Tanks. blow up then are embarrassed Complainers. socializers.Socializers.any type! Complain over and over Gossipers. they like to bully/threaten Snipers. take shots at you Exploders.Passives.any type! Like to spread rumors .directors gone bad.
3.= + Give jerks the benefit of the doubt .Ways To Handle Difficult People 1. 4. Tolerate it without 2. + = + If they are nice be nice . resentment Tolerate with resentment Leave the situation Protest….
Career Killers Lack of direction or goals Having no Emotional Intelligence Not using Emotional Intelligence Refusing to be a team player Behaving passively or aggressively Negative work habits Attitude of indifference Expecting others to look out for you .
Ending On A Positive Note The power of a smile: Sets a positive tone Gives you an air of confidence Energizes you Reduces tension Improves tonality Makes you look younger Helps you build the reputation as an achiever .
MANAGING PEOPLE WITH EI .
APPROACH • DEMONSTRATE FAIRNESSE EMOTIONAL INTELLIGENCE • EXHIBIT LEADERSHIP QUALITIES • PLAN<SET GOALS AND STRATEGY • EXUDE CONFIDENCE IN HIMSELF.MANAGING PEOPLE : some principles • CONSISTENCY IN DEALINGS. TEAM • CLARITY IN COMMUNICATION • SET EXAMPLE • AUTHENTIC & DIRECT • SELF-RESPECT • LEARN FROM FAILURE .
Key Aspects of the Management Process .
The Four Management Functions Planning Organizin g Controlling Leading .
Mintzberg's 10 Managerial Roles .
Strategic Skills Environmental assessment scanning Strategy formulation Mapping strategic intent and defining mission Strategy implementation Human resources knowledge Task Skills Setting and prioritizing objectives Developing plan of action and implementation Responding in a flexible manner Creating value Working through the organizational structure Allocating human resources Managing time efficiently .
People Skills Delegating Influencing Motivating Handling conflict Win-win negotiating Networking Communicating – Verbal – Nonverbal (continued) Self-Awareness Skills Personal adaptability Understanding personal biases Internal locus of control Listening Cross-cultural management Heterogeneous teamwork .
Health and safety considerations must be taken into account – – – Lighting. Facilities. Furniture.Working Environments The physical workplace provision has an important effect on individual productivity and satisfaction – – – Comfort. Heating. Privacy. .
How EQ succeeds IQ Emotional Intelligence explains why inspire of equal intellectual capacity. training or experience some people excel while others of same caliber and high educational degree lag behind. educational background. Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others. .
EQ versus IQ .
" is a translation of the German Intelligenz-Quotient. and as predictors of job performance and income. IQ scores are used in many contexts: as predictors of educational achievement or special needs. by social scientists who study the distribution of IQ scores in populations and the relationships between IQ score and other variables. . The term "IQ.Intelligence quotient or IQ An intelligence quotient or IQ is a score An intelligence quotient or IQ is a score derived from one of several different standardized tests attempting to measure intelligence.
It defines how and what we learn. and act. It shapes our interactions with others and our understanding of ourselves. Research suggests it is responsible for as much as 80% of the "success" in our lives. it allows us to set priorities. feel. it determines the majority of our daily actions. and choosing how we think.Emotional Intelligence (quotient) or EQ Emotional Intelligence is a way of recognizing. understanding." .
Process and procedures based on analysis. Intellect has proven invaluable to drive our success in business. .strategies are critically important However to get the higher level of competence in business we must blend the progress that we have made in using intellect & IQ with the invaluable competencies of EQ.logic.EQ versus IQ In the business world so much of emphasis has been placed on intellect.
Why EQ…??? EQ is the distinguishing factor that determines if we make lemonade when life hands us lemons or spend our life stuck in bitterness. EQ is the distinguishing factor that help us to maintain a warm relationship or a distant contacts. EQ is the distinguishing factor which enable us to work in coordination with others or to create a disputed situation. . EQ is the distinguishing factor which draws others to us or repels them. EQ is the distinguishing factor which enables to win the heart of people or to win the situation by argument.
Why EQ EQ is the distinguishing factor that determines if we make lemonade when life hands us lemons or spend our life stuck in bitterness .
EQ is the distinguishing factor that help us to maintain a warm relationship or a distant contacts. .
.EQ is the distinguishing factor which draws others to us or repels them.
EQ is the distinguishing factor which enable us to work in coordination with others or to create a disputed situation .
EQ is the distinguishing factor which enables to win the heart of people or to win the situation by argument .
Included are skills that drive our internal world as well as our response to the external one. personal mastery over our life’s purpose & intention empathy for others social expertise that allow us to network and develop relationships that enhance our purpose character & integrity that enable us to appear genuine and aligned. Some examples includes personal motivation. . a tenacity to face and resolve both internal and external conflict personal influence that enable us to advance our purpose.Benefits of EQ The competencies & gift that EQ gives us are many.
Benefits of EQ Personal Motivation .
Personal mastery over our life’s purpose & intention .
Social expertise that allow us to network and develop relationships that enhance our purpose .
Character & integrity that enable us to appear genuine and aligned .
A tenacity to face and resolve both internal and external conflict .
Personal influence that enable us to advance our purpose.
Use of EQ at Workplace
It is EQ that will solve our retention & morale problems improve our creativity create synergy from teamwork speed our information by way of sophisticated people networks drive our purpose and ignite the best and most inspired performance from our followers.
It is EQ that will solve our retention & morale problems
Improve our creativity
Create synergy from teamwork .
Speed our information by way of sophisticated people networks .
facial expressions and body language. Today employees are motivated by the relationship they have in their workplace & EI seems like a logical framework to help build these relationships. Today the emphasis is more on people focused style of leadership. Emotions influence all aspect of our lives. They play a large role in how others perceive us through our tone of voice.Why use EQ in the workplace The workplace & workplace culture is changing. . Its impossible to separate them from work.
demoralizing employees and creating attitudes of grudging compliance. . All that needs to happen is for managers and leaders to see the benefit of doing so. The point to remember is Emotional Intelligence is learnable. They're stuck in their old patterns of intimidation and coercion.EQ in the Workplace It is really very sad that after so much research on the benefits of Emotional Intelligence. too many managers and leaders continue to ignore the facts.
Application of EQ in the Workplace EI is increasingly being applied to organizational level initiatives such as workforce planning. leadership and team dynamic within an organization.” . culture. performance management. issues of employee retention and employer of choice are front of mind in many corporations. CEO at Genos. “EI is being seen as an excellent medium to enhance the environment. strategic and cultural change as well as the recruitment process. According to Jim Hunter.
Managing Conflict in the Workplace Using Emotional Intelligence .
Why Conflict Arises Type “A” Personality Vs. Type “B Personality .
Type ”A” Personality Highly Competitive Strong Personality Restless when inactive Seeks Promotion Punctual Thrives on deadlines Multi jobs at once .
Type “B” Personality Works methodically Rarely competitive Enjoys leisure time Does not anger easily Does job well but doesn’t need recognition Easy-going .
Try to avoid them.Aggressive People Body language – Stiff and straight – Points. .. bangs tables to emphasize points – Folds arms across body Verbal language – “I want you to…” – “You must…” – “Do what I tell you!” – “You’re stupid!” Aggressive people are basically insecure….
Submissive people Body Language – Avoids eye contact – Stooped posture – Speaks quietly – Fidgets Verbal Language – “I’m sorry” – “It’s all my fault” – “Oh dear” Submissive people have a great sense of inferiority .
Assertive People Body language – Stands straight – Appears composed – Smiles – Maintains eye contact Verbal language – “Let’s” – “How shall we do this?” – “I think… What do you think?” – “I would like…” .
Types of Conflict Within an individual Between two individuals Within a team of individuals Between two or more teams within an organization .
different behaviors are unacceptable .Causes of conflict Conflict of aims.different goals Conflict of ideas.different interpretations Conflict of attitudes .different opinions Conflict of behavior.
putting into action their chosen plan Resolution??? .Stages of Conflict Conflict arises Positions are stated and hardened Actions.
.Preventing Conflict Assess positive and negative personality traits of people involved Determine personality type – Aggressive – Submissive – Assertive Assess if people are introvert or extroverts...
Preventing Conflict Review past conflicts Assess communication skills of those involved Read body language of participants .
fear. prejudices – Try to be neutral – Plan the timing and place of the conversation – Realize that outside stress may add to confrontation – Eliminate/reduce external interruptions .Preventing Conflict Try to reduce conflict – Realize that communication is colored by personal experience. beliefs.
Preventing Conflict Manage the language used – Neutral vs. loaded words – Reduce technical language – Allow for cultural differences in language – Words may have different meanings for different people…ask them to elaborate .
Aids to Communication Listen Actively Relax Observe body language Develop interest in others interests Ask for clarification Plan what you are going to say Tailor words to person Determine the best timing Determine the best place Why is the conversation necessary .
Personalities who cause conflict Aggressor Passive Absentee Error prone Negative attitude Chatterbox Do nothing .
Personalities who cause conflict Unreliable Time waster Resentful person .
WAC’em method What’s bothering you? A -What do you want to Ask the person to do? heck in to see if what you’ve asked for can happen .
culture.EI is being seen as an excellent medium to enhance the environment. leadership and team dynamic within an organization.” .
you can buy their physical presence at a given place.“You can buy people’s time." Quote . you can even buy a measured number of muscular motions per hour. But you cannot buy enthusiasm…you cannot buy loyalty…you cannot buy the devotion of their hearts. This you must earn.
according to a new study.Emotional Ambivalence fuels organizational success Creativity Innovation & Emotional Intelligence :People who are emotionally ambivalent – simultaneously feeling positive and negative emotions – tend to be more creative in the workplace than those who feel just happy or sad. or lack emotion at all. .
.The task of the leader is to get his people from where they are to where they have not been.Henry Kissinger .
Bill Gates Personality is reduced and deformed with depleted thoughts and stagnant mind. .. you're doing. King Hussein I have found that being honest is the best technique I can use. J. keeping togetherRight up front. Lee Henry Ford Iacocca You achieve your goals with a smile or a laugh. then you win Mohandas Gandhi Success is a lousy teacher. experience could be your worst enemy. then they fight you. Coming together is a beginning. Paul Getty . working accomplish and what together is success. In times of rapid change. tell people what you're trying to is progress. then they laugh at you.pure human relations and support are the key to any success Talal Abu Ghazaleh First they ignore you. It seduces smart people into thinking they can't lose .Leaders in Emotional Intelligence Solid ..
Maintain Effective RELATIONSHIPS .Achieve it through the TEAM 3.Sell the VISION 2.The 3 Leaders Roles in EI 1 .
Recognize individual efforts “ Give honest.The 7 Requirements for Leadership Behavior 1. Dale Carnegie .Shows Enthusiasm 2.Supports Other People “ Become Genuinely interested in other people” . sincere appreciation” .Dale Carnegie 3.
Selective. “ Be a good listener.Listen to individual’s ideas and problems. Dale Carnegie Ignoring. Pretending.The 7 Requirements for Leadership Behavior 4. Empathetic . Encourage others to talk about them selves” .
Provide direction “ Ask questions instead of giving orders”.The 7 Requirements for Leadership Behavior 5. “ Let the other person feels the idea is his or her” – Dale Carnegie “ Use encouragement. Dale Carnegie 6. Make the fault seem easy to correct” Dale Carnegie .Encourage.
Develop other people.The 7 Requirements for Leadership Behavior 7. LEADERS create LEADERS .
The 3 Leaders Tools Delegation Coaching Empowerment .
SMART 4. ENTHUSIASM 5.Evaluate …..SELF AWARNESS 3.Act ….VISION 2.GAP analysis …..Plan ….Have a dream …. RECHARGE YOUR BATTERIES ..Inspired to become a leader… START NOW 1.
Emotional Intelligence Management Competencies Without emotional intelligence management competencies . and experience greater job security. With these emotional intelligence management competencies. managers and executives are more likely to receive performance based bonuses. . higher salaries overall. the executive or manager is more likely to derail.
won’t be able to admit mistakes or accept useful. and won’t have a realistic awareness of their strengths or limitations. realistic criticism. . will come across as abrasive. executives and managers will be too quick to get irritated with others.Here’s why these eight emotional intelligence management competencies qualities are so important now Self-awareness and accurate self-assessment: Without self-awareness and accurate self-assessment. will create problems in their work relationships and in their personal relationships.
thereby finding themselves in continual crisis mode. either because they haven’t started their analysis and planning process early enough or because they may resist taking even well calculated risks. they may fail to seize strategic opportunities. .Initiative Executives and managers who are rather low in initiative ill be responding to events. Plus when leaders aren’t utilizing initiative. rather than being proactive.
If a manager or executive is low in their ability to make sound decisions this will only be accentuated in a period of great uncertainty and turbulence. Executives low in this area may spend more time than they can afford to in analysis, may not demonstrate the courage to make choices, may avoid taking responsibility, and may lack the commitment to execute a decision fully.
When managers and executives don’t demonstrate enough empathy in times of uncertainty or crisis, they will likely be seen as indifferent, uncaring and inauthentic – all of which will make employees be less cooperative and less communicative. The manager may be left feeling misunderstood, and will have difficulty “reading” their employees
Managers and executives will be hampered to an extraordinary degree if they don’t use adequate communication skills during turbulent times. By not communicating well enough managers will tend to avoid getting into dialogue about important issues, will often only communicate good news and will tend to try to hide bad news – hurting trust, and will have great difficulty in managing complicated issues. In addition, they will appear unavailable and uncaring to others, which will hurt teamwork and cooperation.
When executives and managers are low in the management competency of influence they will fail to leave the right impression, will tend to alienate others rather than getting support, may end up working too independently and even against the group, and will have difficulty motivating the group quickly enough to address the eminent challenge
Without ramping up the ability to be more adaptable in a time of turbulence and uncertainty many executives and managers will tend to respond negatively to new, changing situations. In addition, they may show emotional strain to others when they have to shift priorities; tend to express, or simmer with, frustration with change – even if it is for a positive purpose; will have difficulty adapting their responses and tactics to fit the emerging circumstances; and ultimately will often be hesitant in taking on new challenges.
When managers or executives have low selfmanagement they tend to react impulsively in stressful situations, possibly get overly stressed, angry or upset when facing rapidly changing situations or conflict at work; and sometimes respond to problems in a no constructive manner – which often causes unwanted consequences.
Advice on Using Emotional Intelligence in Your Life .
Do not undermine your worth by comparing yourself with others. Do not set your goals by what other people deem important. Only you know what is best for you…. It is because we are different that each of us is special. .
By living your life one day at a time. It is a fragile thread that binds us to .Do not let your life slip through your fingers by living in the past nor for the future. something to give. Do not give up when you live all the days you still have of your life. Nothing is really over until the moment you stop trying.
The quickest way to receive love is to give love. the fastest way to lose love is to hold it too . It is by taking chances shut thatDo we not learn how to love out of your be brave. life by saying it is impossible to find.Do not be afraid to encounter risks.
your dreams. to be without hope is to be without . To be without dreams is to be without hope.
Life is not a race. but a journey to be savored .Do not run through life so fast that you forget not only where you have been. but also where you are going.
Just do it! ‘Many of life’s failures are people who did not realize how close they were to success when they gave up.’ T. Edison .
Lets learn it and use it for organizational as well as for our personal success.Conclusion Thus in today's scenario its very important for any manager or executive to learn this skill of Emotional Intelligence We all can be emotionally intelligent by practicing it as it is a very much trainable skill. .
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue reading from where you left off, or restart the preview.