BT Network Applications – Enterprise New Release Process Broadband Benchmarking

Aircom

1.1 New Enterprise Release Available

3.4 Provide Solutions

4.12 Provide Solutions

Customer

4.2 Accept Plan?

Yes 4.15

1.3 UAT resources identified

3.2 UAT

No No No 4.8 Install New Release 4.11 Report Issues 4.13 Test Solutions

BT Network Applications

1.2 Notification for UAT resources

1.4 Book UAT Time and send documentation

2.1 Oracle Upgrade required?

Yes

2.2 Create TT

2.5 Resolve TT

3.1 Install App on Test

3.3 Report Issues

3.5 Test Fixes

Fixed

4.1 Develop Rollout Plan

4.3 Create/Adapt CR

4.5 Oracle Upgrade required?

Yes

4.6 Create TT

4.9 Upgrade DB

4.10 Issues?

Yes

4.14 Fixed?

Yes

4.15 Notify Users

No Not Fixed No 2.3 Upgrade Oracle 2.4 Copy Live DB to Test DB No Yes

IT

4.4 Approve?

4.7 Upgrade Oracle

Preparation

Pre UAT

UAT

Release

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