Who should be Project Manager • One who has all around expertise – PM Skills – Technical Skills – Domain Knowledge – Sharon: Had PM Experience from banking .

Probable PM from the case • Sharon – Pros: Previous PM expertise from Banking Industry – Cons: 1st project on Patient Care and Hospital Financial Software – Cons: Lacked effective decision making>Had to consult ICS Marketing Manager for any major decision .

Probable PM from the case • John Deans from Dovetail – Pros: Good Knowledge about the software being a trainer previously>General Ledger module was implemented successfully – Pros: Had an approach for project management – Pros: Communicated issues to Louis timely – Cons: Could not solve schedule overrun – Cons: Was absent for 5weeks to attend other hospitals (training and consulting) .

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