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ITC is one of India's foremost private sector company. It is rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today. ITC also ranks among India's top 10 `Most Valuable (Company) Brands', in a study conducted by Brand Finance and published by the Economic Times. The ancient Imperial Tobacco Company of India Limited is ITC Limited today, which was incorporated in August 24, 1910. The growth after long way in its journey, ITC posted its face as sector leader in its traditional businesses and spread over more than 60 locations across India. ITC has commitment with the business segments of Cigarettes Hotels Paperboards & Specialty Papers Packaging, Agri-Business Packaged Foods & Confectionery Information Technology Branded Apparel Personal Care Stationery Safety Matches and Other FMCG products.
The Company's ownership progressively Indianised and the name of the Company was changed to I.T.C. Limited in 1974. As a strategic backward integration for ITC's Cigarettes business, the Packaging & Printing Business was set up in 1925. It is today India's most sophisticated packaging house. Spanning the network the company has 11 Subsidiaries, 3 JV Companies and 2 Associate Companies. The Company continuously endeavors to enhance its wealth generating capabilities in a globalizing environment.
Board of Directors Audit Committee Compensation Committee Nominations Committee Investor Services Committee
Corporate Management Committee Divisional/Strategic Business Unit (SBU) Management Committees, each headed by a Divisional/SBU Chief Executive Businesses include: FMCG, Hotels, Paperboards, Specialty Papers & Packaging and Agri-Business Corporate Functions, each headed by a HOD
Corporate Functions include: Planning and Treasury, Accounting, Legal, Secretarial, EHS, Human Resources, Communications, Internal Audit and Information Technology
Chairman The Chairman of ITC is the Chief Executive of the Company. He is the Chairman of the Board and the CMC. His primary role is to provide leadership to the Board and the CMC for realizing Company goals in accordance with the charter approved by the Board. He is responsible, inter alia, for the working of the Board and the CMC, for ensuring that all relevant issues are on the agenda and for ensuring that all Directors and CMC members are enabled and encouraged to play a full part in the activities of the Board and the CMC, respectively. He keeps the Board informed on all matters of importance. He is also responsible for the balance of membership of the Board, subject to Board and Shareholder approvals. He presides over General Meetings of Shareholders. Executive Director The Executive Directors, as members of the CMC, contribute to the strategic management of the Company’s businesses within Board approved direction / framework. Executive Directors assume overall responsibility for the strategic management including governance processes and top management effectiveness for businesses / functions reporting
an Executive Director is in the nature of a Managing Director for those businesses and functions reporting to him. play a critical role in imparting balance to the Board processes by bringing an independent judgment on issues of strategy. CONTROL SYSTEM Strategic supervision BOARD OF DIRECTORS Strategic management Corporate Management Committee Executive management Divisional / Strategic Business Unit (SBU) Chief ROLES OF VARIOUS ENTITIES Board of Directors (Board) The primary role of the Board is that of trusteeship to protect and enhance shareholder value through strategic supervision of ITC. As an Executive Director accountable to the Board for a wholly owned subsidiary or its wholly owned subsidiary. including Independent Directors.to them. performance. In the context of the multi-business character of the Company. its wholly owned subsidiaries . resources. he acts as the custodian of ITC’s interests and is responsible for its governance in accordance with the charter approved by the Board. Divisional / SBU Chief Executive Officer (CEO) The Divisional / SBU CEO for a business has the overall executive responsibility for its day-to-day operations and provides leadership to the DMC / SBU MC in its task of executive management of the business. standards of Company conduct etc. Non-Executive Director Non-Executive Directors.
also periodically reviews its role.and their wholly owned subsidiaries. can be conducted by the Board with objectivity. inter alia. uncluttered by the day-to-day tasks of executive management. free from collective strategic responsibilities for ITC as a whole. The CMC operates under the strategic supervision and control of the Board. Advantage The three-tier governance structure ensures that: (a) Strategic supervision (on behalf of the shareholders). under the nomenclature 'Compensation Committee'. As trustees. The Board sets strategic goals and seeks accountability for their fulfillment. as part and parcel of its functioning. the Board ensures that the Company has clear goals relating to shareholder value and its growth. The Board also provides direction and exercises appropriate control to ensure that the Company is managed in a manner that fulfils stakeholders’ aspirations and societal expectations. efficiency and effectiveness of the business. The Board. recommends to the Board the compensation terms of Executive Directors and the senior most level of management immediately below the Executive Directors. and (c) Executive management of a Division or Business. Compensation Management and Remuneration System Remuneration committee The Remuneration Committee of the Board. Corporate Management Committee (CMC) The primary role of the CMC is strategic management of the Company’s businesses within Board approved direction / framework. This Committee also has the responsibility for administering the Employee Stock Option Schemes of the Company. (b) Strategic management of the Company. Divisional Management Committee (DMC) / SBU Management Committee (SBU MC): The primary role of the DMC / SBU MC is executive management of the Divisional / SBU business to realize tactical and strategic objectives in accordance with Board approved plan. being free from involvement in the task of strategic management of the Company. remains focused and energised. focuses on enhancing the quality. thereby sharpening accountability of management. .
000/. Severance Fee and Notice Period The appointment of the Executive Directors is governed by resolutions passed by the Board and the Shareholders of the Company. are presently 20. Service Contracts. consequent to which 1. Audit Committee. on Company performance and regulatory provisions and is payable on a uniform basis to reinforce the principle of collective responsibility. respectively.for attending each meeting of the Board. Compensation Committee.600 Options during the financial year to the eligible employees of the Company and some of its subsidiary companies. in accordance with the Employee Stock Option Schemes of the Company read with the Securities and Exchange Board of India (Employee Stock Option Scheme and Employee Stock Purchase Scheme) Guidelines.92. The sitting fees.30. as approved by the Shareholders.80. Non-Executive Directors are also entitled to sitting fees for attending meetings of the Board and Committees thereof. 00. are provided under the section 'Board of Directors & Committees' in the Report and Accounts. as determined by the Board. four of whom are Independent Directors. Non-Executive Directors are also entitled to coverage under Personal Accident Insurance. adjustment was made to the outstanding Options with respect to the number of Options and the exercise price. up to a maximum of 6.Composition The Compensation Committee presently comprises five Non-Executive Directors. NonExecutive Directors' commission is determined by the Board based. 1999. in the ratio of 1 Bonus share for every existing 1 Ordinary share. based on qualitative and quantitative assessment of Company performance. The names of the members of the Compensation Committee. The Chairman and Executive Directors are entitled to Performance Bonus for each financial year up to a maximum of 200% and 150% of their consolidated salary.000/. The Chairman of the Committee is an Independent Director. Remuneration of Directors Remuneration of Chairman and other Executive Directors is determined by the Compensation Committee comprising only Non-Executive Directors. Employee Stock Option Schemes The Company granted 42. including its Chairman. 2010 to the Bonus share issue. Nominations Committee and Sustainability Committee and 5. which cover the terms and conditions of such appointment . Pursuant to the Shareholders' approval on 23rd July. the quantum of which is determined by the Board.000/for each meeting of the Investor Services Committee. The recommendations of the Compensation Committee are considered and approved by the Board subject to the approval of the Shareholders. and as may be determined by the Board on the recommendation of the Compensation Committee.individually. Non-Executive Directors are entitled to remuneration by way of commission for each financial year.432 Bonus Options were allocated during the year. inter alia. within the limit approved by the Shareholders.
etc. These objectives naturally flow from the objectives of the unit/business. Company also encourage cross business movements for the capable employee. The rating is determined by the manager's boss and endorsed by his boss. the Pension Scheme being one of the most attractive in the country. At the end of the year the individual's performance is assessed against the objectives set. The individual agrees to performance objectives at the beginning of the year with his/her superiors. In terms of the Articles of Association of the Company. . Therefore. The statutory provisions will however apply. A constant focus is given on the career development of the employees. They have a proper performance system in place .read with the service rules of the Company. a notice of one month is required to be given by a Director seeking to vacate office and the resignation takes effect upon the expiration of such notice or its earlier acceptance by the Board. A separate Service Contract is not entered into by the Company with those elevated to the Board from the management cadre. The appraisal attaches as much importance to ''how'' results were achieved as to the results themselves. ITC also empowers the employees with the following options like: Gives them an option to switch division if the person can perform better in some other division. managers are provided with quality accommodation.Apart from the monetary component which comprises Consolidated Salary and Supplementary Allowance. At middle and senior levels.The cornerstone of the performance management system is the Appraisal System.the organization provides opportunities for learning and growth. it is the individual's responsibility to ensure he/she enhances his/hers competencies to shoulder higher responsibilities. assistance for further education/self development etc. medical assistance for self and family. Other benefits include the facility of holiday homes. There is no separate provision for payment of severance fee under the resolutions governing the appointment of Executive Directors who have all been drawn from amongst the management cadre. two individuals are involved in assessing a manager's performance The appraisal process also gives the individual an opportunity to share in a formal manner his/her own career aspirations and what the individual needs from the organization to enhance Their compensation package is very comprehensive . There is no age barrier when it comes to growth. since they already have a Service Contract with the Company. All managers are members of ITC's Retirement Funds. managers are provided with company maintained cars and the facility of a club membership for business purposes. leave travel assistance.
ITC ensures that it upholds the spirit of human rights as enshrined in existing international standards such as the Universal Declaration and the Fundamental Human Rights Conventions of the ILO. Common values relating to human rights performance are shared across this supply chain. implementation and updation. 3. gender. economic status or religion. Monitoring & Audit The assessment procedures for different constituents of this policy are defined against each specific policy. This it has a very robust and a clear cut defined communication strategy that it follows: Policies on human Rights ITC believes that all its employees must live with social and economic dignity and freedom.MANAGEMENT COMMUNICATION SYSTEM ITC management communication system that it follows across the groups to avoid asymmetry of information within the group. Implementation The Corporate Human Resources function of ITC is responsible for the Human Rights Policy design. and creates and nurtures a working environment where human rights are respected without prejudice. regardless of nationality. ITC's main supply chains can be grouped as follows: 1. does not condone human rights abuses. The bulk of agricultural commodities are procured from state controlled trading platforms and the open market. For all its operations. the agriculture sector is a major supplier of inputs for its operations. In the management of its businesses and operations therefore. race. 2. machinery and equipment are sourced from reputed and globally benchmarked suppliers/vendors who are expected to follow internationally accepted norms and standards on human rights. The policy is implemented at all locations of ITC through a set of separate policies and procedures covering each of the main constituents of human rights applicable at the workplaces. A substantial part of the supply chain is therefore internal through strategic backward linkages. ITC's major businesses are vertically integrated across several Divisions. Consideration of Human Rights Impacts Across the Supply Chain As a large and multi-product enterprise whose products are benchmarked nationally and internationally. . technology. Being a major agri-based company. Policy ITC upholds international human rights standards.
equipment and inputs from reputed international and Indian manufacturers and suppliers. This is achieved by ensuring that a non-discrimination policy and practice is embedded across the Company in line with corporate principles and benchmarked business practices. Policy to Prevent Discrimination at Workplace ITC acknowledges that every individual brings a different and unique set of perspectives and capabilities to the team. The custodian of this policy is the head of each operational unit and Divisional Chief Executives of the respective business. gender. policy manuals and intranet portals. termination or retirement based on caste. Policy to Ensure Respect for Human Rights Policy across the Supply Chain ITC provides products and services of superior quality and value by sourcing its technologies. A discrimination-free workplace for employees provides the environment in which diverse talents can bloom and be nurtured. or union organization or minority group.4. religion. and externally by the HR personnel of concerned units to vendors/suppliers. ITC does not engage in or support direct or indirect discrimination in recruitment. promotes diversity and offers equality of opportunity to all employees. it expects its business partners to establish a human rights compliant business environment at the workplace. Monitoring & Audit ITC has established a policy intent for mapping/monitoring progress and performance of existing and potential vendors/suppliers on human rights performance. promotion. pari passu. relating to human rights performance. Common values. ITC's complaints resolution procedure is . ancestry. Policy ITC's approach to its human resources is premised on the fundamental belief in fostering meritocracy in the organization which. age. The policy is communicated internally through policy manuals and intranet portals. Likewise. marital status or affiliation with a political. color. The policy framework for such entities is enunciated separately in 'Policy to Ensure Respect for Human Rights across the Supply Chain'. are shared across the entire supply chain because ITC is committed to the importance of a socially responsible and accountable supply chain. access to training. disability. A very small proportion of ITC's business consists of supply chains comprising local vendors and suppliers. Implementation The policy is communicated to all employees through induction programmes. religious. Implementation The responsibility for implementation of this policy rests with the Divisional Chief Executive of the concerned business and the Unit Manager. compensation. Policy ITC nurtures an internal working environment which respects human rights without prejudice. race.
manning norms and other productivity linked issues are carried out after discussions with the employees and the recognized unions at each location. Policy All major changes in operations involving work processes. . For the unionized employees. Monitoring & Audit Each ITC Unit has appropriate systems and checks to ensure compliance with the Policy and statutory provisions. employees are not discriminated against for exercising this right. compliance of the policy is ensured through a robust grievance handling procedure and the presence of a union that brings violations to the notice of the unit HR head. collective bargaining agreements and minutes from worker meetings. The Corporate Human Resources function conducts non-discrimination reviews annually on a sample basis with unit heads and through on-site assessments. independent from supervision by the management. Implementation The policy is communicated to all employees through induction programmes. Compliance with the Policy is regularly monitored by Divisional and Corporate HR.premised on the freedom of employees to approach higher officials beyond his/her immediate superior. ITC thus harnesses the creative potential of all its employees by promoting a culture of partnerships to unleash relevant synergies between different groups of employees. In keeping with the spirit of this Policy. The actualization of this policy is evident from the joint agreements and minutes that are signed between the union and the management. Policy on Information and Consultation on Changes ITC's core values support an employee engagement process that aligns its employees with a shared vision and purpose of the Company in the belief that every individual brings a different perspective and capability to the team. sustain and strengthen harmonious employee relations in the organisation. Monitoring & Auditing The accountability for the application of the non-discrimination employment policy rests with the Unit Head who reviews anti-discriminatory complaints annually or on a case-by-case basis. Policy ITC respects the employees' right to organize themselves into interest groups as initiatives of the workers. The custodian of this policy is the HR head of each operational unit who reports directly to Unit Head on such issues. Adhering to these principles has helped build. Policy on Freedom of Association ITC's culture is characterized by cooperative relationships and high employee involvement that relies on building partnerships and interdependence. including means for filing of grievances. policy manuals and intranet portals.
. culminating in joint minutes/agreements. and through the intranet portals. if any. The Policy is actualized through consultative meetings with representatives of employees. The responsibility for the implementation of the policy rests with the Unit's HR Department in the case of unionized employees and with the concerned Divisional Management Committees for other employees.Implementation Business plans are shared with employees at all units through a series of formal communication meetings. Monitoring & Auditing Compliance with the Policy is regularly monitored by the Unit Head. Unionised employees at the concerned units are informed of all major changes well in advance through their representatives. with the management. The employees are given enough time to consider the implications of change and an opportunity to discuss their apprehensions.
CHAPTER 2 ITC HOTELS .
• WelcomHeritage brings together a chain of palaces. as contrasted with the general-purpose manager who lacks that specialized knowledge. havelis and resorts that offer a unique experience. • Fortune Hotels offer full service properties all over India. report to still high-level managers in that function. ideal for the budget traveler. the skilled specialist should be able to supervise workers in the same function better than the generalist would. Organizational Structure ITC Hotels follows a functional organizational structure. Second.Luxury Collection. A skilled marketing manager and a skilled production manager are likely to make better decisions in their fields than would a manager responsible for both functions. forts. located at strategic business and leisure locations. the product engineering department and the sales office. if the organization consists of managers in one function who report to higher-level managers in the same function who in turn. Thus. there is no way of measuring what fraction of determining how much of the profit was earned respectively by the several production departments. Moreover. There are even a few disadvantages attached to a functional structure. including smaller towns and cities. This type of structure involves a manager who brings specialized knowledge to bear on decisions related to a specific function. ITC HOTELS.Luxury Collection are super deluxe and premium hotels. First. just as skilled higher-level managers should be able to provide better supervision of lower-level managers in the same or similar function.STRATEGIC BUSINESS UNIT “ITC – FIVE BRANDS OF HOTELS” • ITC Hotels . an important advantage of a functional structure is efficiency. • WelcomHotels offer five-star hospitality for the discerning business and leisure traveler. comforting services to the global traveler and a chance to connect. . in a functional organization there is no unambiguous way of determining the effectiveness of the separate functional managers because each function contributes jointly to the organization’s final output. Therefore. • ITC-Welcomgroup Sheraton Hotels offer warm.
functional structures are inadequate for a firm with diversified products and markets. 5. 3. functional structures prevent cross-functional coordination in areas such as new product development. The organizational structure at ITC Hotels The organizational structure at ITC Hotels consists of eight functional departments. 7. even though it may have originated at a much lower organizational level. Finally. namely: 1. Thirdly. 6. 8. However. Food and Beverages Production Food and Beverages Service Front Office Housekeeping Engineering’ Sales Finance Human Resource Every department has its respective head of the department (HOD) as shown in the chart below: .then a dispute between managers of different functions can be resolved only at the top. 2. this problem can be eliminated by supplementing the vertical functional structure with lateral cross-functional processes such as cross-functional job rotation and teambased rewards. 4.
Since. . An important role of management control systems is to motivate organizational members to attain those goals. there are two to three executives who report to the supervisor above them and to the respective HODs and all the HODs report to the general manager. two-way communication system where the flow of information is from top to bottom and from the bottom to top. COMMUNICATION ITC Hotels follow a participative. PERFORMANCE MANAGEMENT AT ITC HOTELS Every organization has goals. Each department has a clearly defined responsibility and thereby accountability and authority attached to it. there needs to be proper coordination and communication among all the departments which is maintained through daily morning meetings among all the HODs and the general manager to discuss the guest feedback and daily issues. it is a service industry where the organization delivers experience. who is at the top of the hierarchy.GENERAL MANAGER F&B MANAGER EXECUTIVE CHEF FRONT OFFICE MANAGER EXECUTIVE HOUSEKEEPER CHIEF ENGINEER SALES MANAGER UNIT FINANACIAL CONTROLLER HUMAN RESOURCE MANAGER ASSISTANT F&B MANAGER SENIOR SOUS CHEF ASSISTAN FRONT OFFICE MANAGER ASSISTANT HOUSEKEEPER ASSISTANT CHIEF ENGINEER ASSISTANT SALES MANAGER ASSISTANT FINANCIAL CONTROLLER ASSISTANT HR MANAGER F&B EXECUTIVE JUNIOR SOUS CHEF FRONT OFFICE EXECUTIVE HOUSEKEEPING EXECUTIVE SALES EXECUTIVE HHR EXECUTIVE ASSISTANT MASTER CHEF MANAGER LEARNING SERVICES Under every department.
that measures and rewards people to carry on tasks and targets that help the company achieve its strategy. but in a service unit. Each professional working in the organization is a cost to company and return on this investment should be calculated wisely. This is taken care of by appraising every employee’s performance from time to time and making his contribution to the overall organization as objective as possible. where each guest is looking for a different experience. The performances of employees who are in constant touch with the guests are more scrutinized in behavioral aspects while those involved in providing food and beverage have a lot to do with their skills and knowledge in their area.Each organization has a strategy and the strategy’s success depends on its soundness. The employee is scored on a likert scale of 1 to 5. Score for each attribute : weight of attribute * score on likert scale . The various attributes on which they are rated are: 1) JOB KNOWLEDGE 2) SKILLS 3) CO-OPERATION 4) RESPONSIBILITY 5) ATTITUDE TOWARDS WORK 6) INITIATIVE 7) EFFICIENCY 8) ATTENDANCE 9) PUNCTUALITY 10) DISCIPLINE Each of these attributes carries certain weight age depending upon their importance to the overall performance target of an individual. is designing a performance measurement system. each level representing a certain level of behavior or skill. its difficult to suggest the skills of people involved very objectively. What needs to be done here. A performance management system is simply a mechanism that improves the likelihood that the organization will implement its strategies successfully. and hence follows an yearly appraisal system. The management realizes the importance of appraising and evaluating each employees contribution objectively. The score is further multiplied to the weights and scores for each attribute is finally added. A doctor’s skill can be measured by the success ratio of operations.
Behaviorally anchored rating scales (BARS) are rating scales whose scale points are defined by statements of effective and ineffective behaviors. Behavioral Anchored Rating Scale.g. .e. They are said to be behaviorally anchored in that the scales represent a continuum of descriptive statements of behaviors ranging from least to most effective.: OPERATION.: SCORE 0-25 25-60 60-80 80-100 OBSERVATION Re Rating Needs further input Needs to be groomed Should be retained RATING Poor Worker Average Worker Good Excellent RECOMMENDATIONS File needs to be built One increment Two increments Three increments/Promotion The likert scale so developed is a modification of BARS. fits easily to his group CO- 4 Co operates willingly and helps others fit into the group easily. For e. i. ATTRIBUTE CO OPERATION 0 1 Co-operates Gives limited grudgingly. there are various actions that are taken and ratings are provided to the concerned employee. Each attribute in the appraisal tells about different levels of behaviors.g. Co operation inclined to be troublesome 2 Co operates to an adequate degree 3 Co operates willingly. An evaluator must indicate which behavior on each scale best describes an employee's performance. Such an appraisal system followed by ITC HOTELS is known as FACTOR RATING METHOD For e. Depending upon the overall score.
2) Deciding on who needs what level of increments. 3) Understanding who needs to be retained in the organization and who needs to be layed off. The performance of each department is compared on a monthly basis the best performing department is rewarded for they’re performance in the form of incentives and perks. for the purpose of improvement. 4) Controlling employees behavior and check its sync with the organization culture and values. A good indicator of this dedication to excellence is the fact that ITC Hotels have been regularly voted as amongst the best employers in Asia in the hospitality sector (latest being in 2009). time and other resources: 1) Training of individuals. ITC Hotels is well known for its participative style of management. Each department has to choose a specific area within the organization .The department comprises of 2 to 3 people and focuses on streamlining hotel processes. deciding who needs to be trained and in which area. A separate department has been set up in each of its hotels called the 6 Sigma Assurance Department. MANAGEMENT STYLE AND SIX SIGMA CONTROL SYSTEMS With over 100 hotels at more than 90 destinations across the country.This department is responsible for quality control and maintaining operational efficiency. 2) Model Areas Each month departments have to take up Model Areas. . These ratios indicate the performance of each department on a likert scale as per the previous day. good and excellent performers and further helps in taking important decisions that involve considerable budget.The following are a few examples of the work this department is responsible for:1) WOW Ratios At the daily meetings each department submits its WOW ratios. Employees are constantly encouraged to recommend any process improvements and are regularly asked for recommendations.MANAGEMENT CONTROL IMPLICATIONS Following a strict and regular appraisal system helps the organization have a clear account of average. In addition to this the company is following the requirements of Six Sigma inorder to ensure quality control.not necessarily relating to their functional area . Everyday the HOD’s and General Managers meet to discuss feedback on the previous day’s performance. ITC Hotels offers traditional Indian Hospitality combined with globally benchmarked services and sustainable business practices.
There have been various examples to prove why the subsidiary is recognized and praised worldwideIndia’s best companies to work for 2009 -2010 Rank: 14 Gender Ratio (F:M): 1:11. Permission for access would be granted by an HR representative over the phone and this improved the efficiency of the process and saved time. Culture and the Management Style The culture. They would be required to submit their recommendations and costing to the senior management on how they can improve this space. For example: The process of availing of a duplicate key in case an employee misplaced his/hers involved contacting an HR representative and gaining access to the duplicate. The department look into the old process charts and tries to make process improvements .Which clearly defines the process flow of any department or function. Thus the Six Sigma Assurance Department plays a major role in controlling employee performance by motivating them through rewards and incentives. promoting diversity and offering equality of opportunity to all employees fostering meritocracy in the organisation.8 Employee Turnover: 9% Workplace Quotient: . This is achieved by ensuring that a non-discrimination policy and practice is embedded across the Company in line with corporate principles and benchmarked business practices. The problem with this process was that the HR representatives left the office at 6 every evening and in case of an emergency duplicate keys were not available. as well as the management style. Moreover constant involvement of employee in process improvements encourages a sense of loyalty and ensures that the hotel is adopting best practices. A discrimination-free workplace for employees provides the environment in which diverse talents can bloom and be nurtured. The new process required two individuals who would be incharge of duplicate keys in 2 shifts i. Each of the hotels department then compete with each other on the basis of the above mentioned plans for improvement and the best recommendation is rewarded. 3) Process Line Charts The 6 Sigma Assurance department also looks at Process line charts.Based on industry benchmarks and research it then goes ahead and creates a new improved process chart.For example: Assuming the HR department decided to undertake improvement of the laundry room of the hotel. It acknowledges that every individual brings a different and unique set of perspectives and capabilities to the team. has been kept in line with ITC’s core values.e one in the morning and one at night.
ITC Hotels. AWARDS ITC Hotels awarded as Hewitt Best Employers in Asia for the Year India’s management culture has been moving away from a traditional top-down culture where age equals seniority toward a merit-driven system that promotes young achievers and strives to bring out the best in employees. There is postretirement counseling on health and finance matters for the retiree and spouse. The Conrad Bangkok and The RitzCarlton Millenia. Malaysia.'' ITC Welcome group. COO. and business results. serving dollops of commitment to a common goal. With more than 200 associates/managers from the DAP (Differently-Abled People) category. Shri Mukul Wasnik. India’s ITC Hotels. -Opportunity to work and become self-sufficient -People involved in Housekeeping.empowering differently-abled people -Everyone should be treated with sympathy and empathy. The award was presented by Minister of Social Justice and Empowerment.The hotel community works as one big family. the interaction with the customers. Singapore. Ministry of Social Justice and Empowerment had conferred ITC Hotels with the 2011 ‘Best Employer’ National Award for Empowerment of Persons with Disabilities. the company conducts elaborate programmes to educate all employees on disabilities and how to work with disabled people. According to Hewitt’s research. They are also provided medical reimbursement as long as they live. said. “The recognition further validated the fact that our company starts with the work culture and we’ve really focused on making ITC Welcomgroup an organization where employees grow beyond professionals. Hewitt produced a separate list of the five best hotel employers. in recognition of ITC’s philosophy of an ‘equal opportunities’ employer in keeping with its policy to ensure respect for Human’s Rights and Prevention of Discrimination at Workplace. JW Marriott Hotel Bangkok. How do they do it? . Resort Langkawi. Dipak Haksar. Bakery and as Musicians. Hotels as an industry understood very strongly the link between the employee. In the same regards. Teleworking. the winners of this category being Four Seasons. Best Practices: It’s a never-ending engagement. Government of India honored ITC Hotels with ‘Best Employer’ National Award for Empowerment of Persons with Disabilities The Government of India.
showcasing the best from India to the world. ITC Hotels is the only hospitality chain. thus providing the students valuable hands on practical experiences with solid theoretical knowledge. culture building. The two institutes are The Welcomgroup Management Institute. perhaps in the world to have a unique programme like the "Welcomlegionnaire". There lies a spirit of excellence that pervades at all ITC Hotels in key business and leisure locations. The first two years are devoted to the basics in hoteliering. recruits students on their completion of class 12 for a 4-year course. personality development. etc.Over the years. The remaining 2 years are spent as Hotel Executive Trainees in sync with in house Management Training Programmes.. ITC Hotels has been redefining standards. This competitive hotel management programme. Gurgaon The Welcomlegionnaire Programme . along with a bachelors in Tourism Administration.
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