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Beginners Guide to ITIL

Beginners Guide to ITIL

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Published by Anshuman Tiwari

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Categories:Types, School Work
Published by: Anshuman Tiwari on Mar 20, 2009
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12/20/2012

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There are many tools on the market. The following list gives an example of some of the
tools that organisations use:

Service Desk Tools / Support Tools

oHeat
oInfra
oPeregrine Service Centre
oRemedy

System Management tools

oHP Openview
oQualiparc
oCA Unicentre

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