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iso 20000

iso 20000

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Published by Dina Elgendy
ISO 20000
ISO 20000

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Published by: Dina Elgendy on Apr 10, 2013
Copyright:Attribution Non-commercial


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ISO/IEC 20000 demonstrates a relationship with a number of ISO industry standards.
These include:

ISO 9000

ISO 9000 is a standard for a generic management system. The standard provides
requirements for all business organizations regardless of size, type of complexity. The
purpose of ISO 9000 is to demonstrate an organization’s capability to meet its customer’s
requirements through a documented Quality Management System (QMS) that is flexible,
structures and customer-oriented.

ISO 15504

The purpose of ISO/IEC 15504 is to provide a guide for performing a capability
assessment in order to achieve process improvement. This standard targets technology
organizations wishing to assess the organization’s capabilities at each of the process
stages and determine the effectiveness of the organization’s processes in relation to their

ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide


©The Art of Service

ISO 27001

ISO 27001 reduces an organization’s exposure to information security risk through an
Information Security Management System (ISMS). Organizations wishing to control their
risks and protect their assets may look to the ISO 27001 standard.

ISO 17799

Information security is a complex area, demanded standards to address specific aspects
of the process. ISO/IEC 17799 is essentially a set of security controls, or the measures
and safeguards for potential implementation.

Please refer to module 5 in the online learning program for further information on
industry standards and related frameworks.

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