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SAVE THE DATE - DoD Learning Action Network Webinar

Managing Conflict and Disruptive Behavior: “DESC-it” and

Advocate for Patient Safety
Join the DoD Patient Safety Program's Learning Action Network (LAN) webinar entitled
"Managing Conflict: “DESC-it and Advocate for Patient Safety” on Wednesday, April 1,
2009 from 1000 - 1100 EST.

Learn why:
• we need to have an understanding of what constitutes disruptive and
unprofessional behavior and its impact on patient care
• certain types of behaviors occur
• cultural and generational gaps exist
Learn how:
• a multi state large hospital system developed a program to deal with
disruptive behavior
• to use a constructive approach for managing and resolving conflict
• to use TeamSTEPPS tools and strategies to close cultural and generational


Jana Deen RN, BSN, JD, CPHRM is patient safety officer and vice president at Catholic
Healthcare Partners in Ohio. She transitioned to her current position in 2006 after serving
as regional risk officer and associate counsel for ten years. Her passion for patient safety
is, in part, driven by her disappointment with traditional risk management and litigation
approaches. She leads a team of four divisional patient safety officers who strive to create
and sustain a culture of patient safety across Catholic Healthcare Partners through strategy
and tools, such as the survey on patient safety culture, leadership engagement,
teamwork/TeamSTEPPS and patient safety walk rounds.

Sherri Simons, RN, MA, NA is a member of the Healthcare Team Coordination Program
(HCTCP) with experience in all phases of TeamSTEPPS as a Master trainer and coach.
She has also authored marketing materials for the MHS and the National Patient Safety
Foundation on patient safety. She has over 17 years nursing experience in Labor &
Delivery, Post-partum, Nursery, and Neonatal Intensive Care.

Save the date: Next LAN 04.15.09, entitled Patient Satisfaction: Are your patients
part of the team?

Partnering for a new level of care.

Partnering for a new level of care.
Partnering for a new level of care.
Partnering for a new level of care.

For more information about the DoD Patient Safety Program, refer to the program Web site at: 1