Study of MIS in Infosys

Kirti Patyal ROE180A10 3060070007

Abstract: Infosys International Inc. has a solid reputation as a business and information technology consulting company. Infosys International has been providing business and information technology consulting services to our clients for over 20 years. This document is a result of brief study about the information system used in the management of the industry.


The MIS Department



Infosys Technologies Limited (Infosys), incorporated on July 2, 1981, is a global technology services firm that defines, designs and delivers information technology (IT)enabled business solutions to its clients. The Company provides end-to-end business solutions that leverage technology for its clients, including consulting, design, development, software reengineering, maintenance, systems integration, package evaluation, and implementation and infrastructure management services. Whole of the organization can be described as: 1. Partners in building Information Infrastructure for the New Economy 2. Among highest market capitalization among IT services 3. companies on the NASDAQ 4. Forbes’ list of “20 for 2000” 5. SEI-CMM level 5 and ISO-9001 6. Global presence 7. Over 8000 people strong, and growing 8. 220+ clients including 32 new clients in Q1 FY 2001

The Information Systems Department is responsible for the coordination and strategic planning of information system technology for all departments under the Board of County Commissioners. This includes management of a multi-participant Geographic Information/Land Management System (GIS), coordination and support of the County's Project/Work Management software, the enterprise based Oracle Business suite and the establishment of progressive technical standards in an open system environment. The department is also responsible for the installation and maintenance of telecommunication systems and network facilities used by the county enterprise.


MIS: The Infosys Perspective

1. All organizational learning is leveraged in delivering business advantage to the customer. As with MIS the organization becomes easily approachable and transparent to customer. 2. Every related person must have the full backing of the organization’s information behind him/her – Customer fronting – Planning and decision-making – Internal customer service Nothing but an effective MIS can do this.

IV. 1998: Project leaders’ toolkit 1999: People Knowledge Map. To implement MIS the whole system has to be made online. Ensure quality of content. competitor activities is readily available. 4. Better quality because of better information support and better decision making. Personal pages 10. online learning 1996: Companywide Intranet (Sparsh) 1997: Marketing system. As through MIS information of each person will be available to every other person. 1992: Body of Knowledge 1993: 1994: 1995: Technical bulletin. Greater Market Awareness 5. Project Leader’s tool-kit 8. All of the above factors will combine to increase revenue. 2. Sparsh: the company-wide intranet 9. • • MIS: Challenges in Infosys Promote a sharing culture. Information about market trends. Odyssey 7. After that the progress just went on and on. Marketing systems 3. services. Deploy IT infrastructure. organization wide KM initiative 2000: Integrated Kshop portal Various steps being management of Infosys: taken by MIS V. VII. 3. organization must gain increased revenues. The information provided by the system must be relevant and up to date. Technical Bulletin Board 11. VI. virtual teamwork). Seminars and best practice sessions 2. geographical areas. − which truly believes in leveraging knowledge for innovation. Evolution of MIS at Infosys MIS is supposed to start at 1992 at Infosys. − which is a globally respected information leader. Body of Knowledge 5. Process Assets & Capability Baselines 4. On-line learning mechanisms 6. Every person retains knowledge of inventory and the products. resource interchangeability). Reduced Risk (diversify into new technologies. when it became a body of knowledge by increase in popularity. Higher Revenue Growth. process assets. People-Knowledge Map . After the huge efforts of implementing MIS the 1. cycle time reduction. − where every employee is empowered by the information of every other employee. Better Revenue Productivity (reuse. The MIS Vision By implementing MIS the Infosys wants to be an organization − where every action is fully enabled by the power of information. Build and sustain momentum. MIS Drivers in Infosys • • 1. domains.

MIS Deployment Architecture The Process Architecture 1. Chat Sessions • Internal FAQs etc. External Information Assets • Glossary of business and Technical Terms • Technology Summaries • Online Journals & books • External White Papers and Reports • Technology and Business News • External FAQs etc. Process for MIS benefits measurement To implement such processes the management designed the following technological deployment architecture: . Processes to facilitate information sharing and reuse – process redesign 2. Information Content Types To implement MIS information is classified as following by the MIS management of Infosys: Internal Information Assets • Industry specific Information Assets • Body of Knowledge • Project Snapshot Documents • Internal White Papers & Reports • Reusable Artifacts • Discussion Groups. After collecting all such information it has to be managed and must be placed where it fits. Process to ensure content quality and currency – reviewers and gurus 3. Process for MIS effectiveness measures –Personal interviews –surveys 4. For this Infosys designed a content management process whose block diagram is shown below: Figure 1: Content management in Infosys IX.VIII.

where every employee is empowered by the knowledge of every other employee. For this Infosys designed a Knowledge Shop Portal whose one snapshot is given below: . which is a globally respected knowledge leader.Figure 2: Technological deployment architecture of implementing MIS in Infosys X. but effectively using and managing is not. Infosys Technologies’ KM vision is to be an organization where every action is fully enabled by the power of knowledge. Knowledge might be inexpensive. KMS at Infosys An Example Knowledge management is important to software engineering because organizations need more than just human capital to successfully distribute and use their employees' knowledge. which truly believes in leveraging knowledge for innovation.

Figure 3: Knowledge Shop Portal of Infosys. Conclusion When information systems are designed to provide information needed for effective decision making by managers. converting it in to right information and supplying the same to the concerned executives. References . XI. The system provides information on the past. It may be defined as a planned and integrated system for gathering relevant data. present and project future and on relevant events inside and outside the organization. MIS is a formal system for providing management with accurate and timely information necessary for decision making. they are called management information systems. XII. The main purpose of MIS is to provide the right information to the right people at the right time.

[6] Waman S.htm [3]http://misasia.Text and Cases.1003455 [2] mnists/infosys-too-conservative [5] Anand K.1109/MS.nic.0/artic leid. . 2001..Learn_once_use_anywhere/qx/ Management Information System. [1]http://www..4F5126859FEE439481EAF965189D36EF/e Title. “A study on MIS process and application in banking sector and BPO companies.” 4th ed.” South Asia University 10.[4]http://urbanindia.

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