EIILM UNIVERSITY, SIKKIM

EXAMINATIONS, SEPTEMBER 2012 DIPLOMA IN HOSPITALITY MANAGEMENT SEMESTER – II

ACCOMODATION OPERATIONS – I
Time: 3 hours Note: - Attempt any 6 questions. All questions carry equal marks.
Write briefly about various cleaning agents that are used in housekeeping dept? How do you clean various wall finishes? How housekeeping department co-ordinates with front office dept. How will you organize a maid’s trolley? Write a short note on evening service?

M.Marks:60

Q1. Q2. Q3. Q4.
Q5.

Q6. Q7. Q8. Q9.

Write a short note on special cleaning programme
Draw the organization structure of a large hotel with duties of a floor supervisor, public area supervisor and night supervisor. Write down the cleaning procedure of a departure room?