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Cqe Insert 2010

Cqe Insert 2010

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Certified Quality Engineer

Quality excellence to enhance your career and boost your organization’s bottom line

Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organization’s bottom line through your mastery of quality skills. Becoming certified as a Quality Engineer confirms your commitment to quality and the positive impact it will have on your organization.

Certified Quality Engineer

The Certified Quality Engineer is a professional who understands the principles of product and service quality evaluation and control. This body of knowledge and applied technologies include, but are not limited to, development and operation of quality control systems, application and analysis of testing and inspection procedures, the ability to use metrology and statistical
Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Quality Engineer examination is a one-part, 160-question, five-hour exam. It is offered in English.


methods to diagnose and correct improper quality control practices, an understanding of human factors and motivation, facility with quality cost concepts and techniques, and the knowledge and ability to develop and administer management information systems and to audit quality systems for deficiency identification and correction.
Will have basic knowledge of reliability, maintainability, and risk management, including key terms and definitions, modeling, systems design, assessment tools, and reporting. Will have a thorough understanding of problemsolving and quality improvement tools and techniques. This includes knowledge of management and planning tools, quality tools, preventive and corrective actions, and how to overcome barriers to quality improvements. Will be able to acquire and analyze data using appropriate standard quantitative methods across a spectrum of business environments to facilitate process analysis and improvements.


Will have a fundamental understanding of a quality system and its development, documentation, and implementation to domestic and international standards or requirements. Will have a basic understanding of the audit process including types of audits, planning, preparation, execution, reporting results, and follow-up. Will be able to develop and implement quality programs, including tracking, analyzing, reporting, and problem solving. Will be able to plan, control, and assure product and process quality in accordance with quality principles, which include planning processes, material control, acceptance sampling, and measurement systems.

Certified Quality Engineer Expectations
Will have a fundamental understanding of quality philosophies, principles, systems, methods, tools, standards, organizational and team dynamics, customer expectations and satisfaction, supplier relations and performance, leadership, training, interpersonal relationships, improvement systems, and professional ethics.

Define and apply various tools used with teams. procedures to support the system. etc. and determining the program’s effectiveness. first. (Understand) 3.] (Evaluate) B. and how quality has helped form various continuous improvement tools including lean. Types of audits Describe and distinguish between various types of quality audits such as product. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the topic will be tested. etc. supporting quality initiatives.3. etc. interpret. etc. describe. Certified Quality Engineer The topics in this Body of Knowledge (BOK) include subtext explanations and the cognitive level at which the questions will be written.] (Apply) III Product and Process Design A. from product and process design through quality cost systems. including who will contribute data. This may or may not include management or supervisory positions. QFD. including G. force-field analysis. (Apply) 4. including the Malcolm Baldrige National Quality Award (MBNQA). ASQ Code of Ethics for Professional Conduct Determine appropriate behavior in situations requiring ethical decisions. etc. Leadership Principles and Techniques Describe and apply various principles and techniques for developing and organizing teams and leading quality initiatives. from the audit planning stage through conducting the audit. Strategic planning Identify and define top management’s responsibility for the QMS.S. six sigma. university. part of the eight-year experience requirement will be waived. and use various deployment tools in support of the QMS: benchmarking. etc. including conducting a needs analysis. and how they translate into design concepts such as robust design. including quality policies. and project management tools such as PERT charts. who will have access to the data. Documentation of the Quality System Identify and apply quality system documentation components. (Analyze) F. • Bachelor’s degree—four years waived. Roles and responsibilities in audits Identify and define roles and responsibilities for audit participants such as audit team (leader and members). Customer Relations Define. *Degrees/diplomas from educational institutions outside the United States must be equivalent to degrees from U. (Analyze) Body of Knowledge D. “Decision-making” is defined as the authority to define. execute. and apply various techniques including supplier qualification. manufacturability . (Evaluate) B. experience used to qualify for certification in these fields applies to certification as a Quality Engineer. where X can mean six sigma (DFSS). apply. [Note: The classification of product defects is covered in IV. (Analyze) H. regulatory requirements. This information will provide useful guidance for both the Exam Development Committee and the candidate preparing to take the exam. including cost categories. Design Inputs and Review Identify sources of design inputs such as customer needs. (Analyze) I. Quality Philosophies and Foundations Explain how modern quality has evolved from quality control through statistical process control (SPC) to total quality management and leadership principles (including Deming’s 14 Points).asq. etc. (Apply) C. (Analyze) E. including establishing policies and objectives. Elements of the Quality System Define. critical path method (CPM). educational institutions. A minimum of three years of this experience must be in a decision-making position. and interpret the basic elements of a quality system. management (system). It is meant to clarify the type of content that will be included on the exam. from the perspective of an audit team member. Reliability Engineer. select. (Apply) (25 Questions) (15 Questions) A.B. Facilitation Principles and Techniques Define and describe the facilitator’s role and responsibilities on a team. nominal group technique. etc. conflict resolution. data analysis. Education and/or Experience If you have completed a degree* from a college. second. Audit planning and implementation Describe and apply the steps of a quality audit. or control projects/processes and to be responsible for the outcome. their causes and impact. etc. audit programs. customer satisfaction surveys. registration (certification). theory of constraints. client. and apply the steps of audit reporting and follow-up. The subtext is not intended to limit the subject matter or be all-inclusive of that material that will be covered in the exam. performance measurement tools. [Note: Industry-specific standards will not be tested. Barriers to Quality Improvement Identify barriers to quality improvement. visit www. including the need to verify corrective action. etc. Supplier Management Define. • Master’s or doctorate—five years waived. (Apply) E. Cost of Quality (COQ) Identify and apply COQ concepts. (Apply) 2. Classification of Quality Characteristics Define. stakeholder identification and analysis. the kind of data to be managed. Audit reporting and follow-up Identify. Quality Training Identify and define key elements of a training program. Gantt charts. and Design for X (DFX. Software Quality Engineer. performance improvement. and improvement. quality records. (Remember) B. etc. and describe key points of the ISO 9000 series of standards and how they are used. etc. (Apply) 3. • Associate degree—two years waived. A complete description of cognitive levels is provided at the end of this document.org/certification . (Analyze) F.. (Apply) 2. and classify quality characteristics for new products and processes. I Management and Leadership brainstorming. If you were ever certified by ASQ as a Quality Auditor. ratings. including planning. compliance (regulatory). (Remember) C. auditee. the level of flexibility for future information needs. and third party. describe. (Analyze) II The Quality System (15 Questions) A. and analyze the results of customer relation measures such as quality function deployment (QFD). Quality information system (QIS) Identify and define the basic elements of a QIS. resource allocation. For comprehensive exam information on the Quality Engineer certification. Quality Standards and Other Guidelines Define and distinguish between national and international standards and other requirements and guidelines. configuration management and document control to manage work instructions. describe. Deployment techniques Define. as follows (only one of these waivers may be claimed): • Diploma from a technical or trade school—one year will be waived. certification. control. The Quality Management System (QMS) 1. or technical school with accreditation accepted by ASQ. (Evaluate) D. data collection methods and classification. setting organization-wide goals. and reporting and interpreting results. process. developing curricula and materials. or Manager.You must have eight years of on-the-job experience in one or more of the areas of the Certified Quality Engineer Body of Knowledge. evaluation. Quality Audits 1. and describe methods for overcoming them. Communication Skills Describe and distinguish between various communication methods for delivering information and messages in a variety of situations across all levels of the organization.

Measurement scales Define. Corrective Action Identify. etc. Use regression models for estimation and prediction.). (Apply) 3. [Note: Run charts and scatter diagrams are covered in V. GD&T symbols. (Analyze) 4. (Analyze) VI Quantitative Methods and Tools . (Evaluate) 3. Identify factors that can influence data accuracy. and analyze their effectiveness.. Interpret specification requirements in relation to product and process characteristics. Tools Define. and apply hypothesis tests for means. describe. mutually exclusive. Continuous Improvement Techniques Define. Calculate and interpret standard error. (Apply) C. availability. ungrouped. Reliability and maintainability indices Review and analyze indices such as. Identify and apply common elements of the design review process. etc. and interpret tools such as 1) affinity diagrams. etc. (Analyze) B. (Evaluate) (43 Questions) A. recurrence control. theory of constraints (TOC). [Note: Nonlinear models and parameters will not be tested. and construct and interpret frequency distributions including simple. and apply product and process control methods such as developing control plans.A. Student’s t. (Evaluate) (30 Questions) 5. (Analyze) F. etc. (Apply) IV Product and Process Control (32 Questions) A. and confidence intervals. (Analyze) D. title blocks. MTTR. Graphical methods for depicting relationships Construct. Goodness-of-fit tests Define and use chi square and other goodness-of-fit tests. Bathtub curve Identify. verification of effectiveness. and cumulative. (Analyze) 2. power. multiple. statistic. apply. Apply and interpret the concepts of significance level. (Analyze) D. failure analysis. and criticality analysis (FMECA). Probability Distributions 1. Data collection methods Describe various methods for collecting data. Design Verification Identify and apply various evaluations and tests to qualify and validate the design of new products and processes to ensure their fitness for use. multiplication rules. etc. and apply metrology techniques such as calibration systems. source/resource issues. Construct and interpret hypothesis tests for regression statistics. (Evaluate) 3. and distinguish between various continuous improvement models: total quality management (TQM). Material segregation Describe material segregation and its importance. chi square. kaizen. etc. and use contingency tables to evaluate statistical significance. cost (DFC). dimensioning. average outgoing quality (AOQ). 5) interrelationship digraphs. 3) cause and effect diagrams. Relationships Between Variables 1. Weibull plots. bivariate normal. Terminology Define and apply quantitative terms. and interpret diagrams such as normal probability plots. measurement correlation. joint occurrence of events. and compare discrete (attributes) and continuous (variables) data. (Evaluate) 3. Sampling standards and plans Interpret and apply ANSI/ASQ Z1. Plan-Do-Check-Act (PDCA). complementary probability. etc. inconsistency. define. interpret. and interpret the results of failure mode and effects analysis (FMEA). traceability to calibration standards. Identify the characteristics of Dodge-Romig sampling tables and when they should be used. effects. etc. including both conventional and control chart methods. tolerancing. and identify their strengths and weaknesses. calculate. and interpret measures of central tendency and dispersion (central limit theorem). (Apply) 5. root cause analysis. and fault tree analysis (FTA). etc. expected value. 6) prioritization matrices. Metrology Identify. Reliability/Safety/Hazard Assessment Tools Define. capability. 6) scatter diagrams. (Analyze) 2. apply. etc. Continuous distributions Define and distinguish between these distributions: normal. analyze. and apply techniques for error detection and correction. Identify and distinguish between single. [Note: Product recall procedures will not be tested. etc. (Analyze) C. (Apply) 4. (Evaluate) 2. identifying critical control points. lean. describe.) and various types of data errors or poor quality such as low accuracy. classify. etc. automatic gaging. and distinguish between the basic elements of the bathtub curve. Point estimates and confidence intervals Define.. Descriptive statistics Describe. (Apply) 2. and use nominal. Assess the validity of statistical conclusions by analyzing the assumptions used and the robustness of the technique used. 4) matrix diagrams. average outgoing quality limit (AOQL). failure rate. and ratio scales. describe. (Evaluate) 4.] (Analyze) 2. construct. interpretation of data values. variances. (Analyze) 6. including operating characteristic (OC) curves. Measurement System Analysis (MSA) Calculate. and interpret diagrams and charts such as stem-and-leaf plots. (Analyze) D. (Analyze) C. (Analyze) E.] (Analyze) V Continuous Improvement A.(DFM). including population. and traceability Define and distinguish these concepts. calipers. type I and type II errors. parameter. measurement error and its sources. Destructive and nondestructive tests Distinguish between destructive and nondestructive measurement test methods and apply them appropriately. and proportions. and interpret the results. and control and maintenance of measurement standards and devices. etc. describe. Material review board (MRB) Identify the purpose and function of an MRB. exponential. identify. construct. and evaluate appropriate methods for applying it in various situations. Classification of defects Define. and describe methods for applying them in various situations. Weibull. (Analyze) E. bias. Material identification. (Analyze) B. tolerance intervals. and continuous sampling methods. Acceptance Sampling 1. lot tolerance percent defective (LTPD). apply. optical comparators. and 7) activity network diagrams. 2) Pareto charts. failure mode. Probability terms and concepts Describe and apply concepts such as independence. Discrete distributions Define and distinguish between these distributions: binomial. (Analyze) 3. and interpret tools such as 1) flowcharts. construct. Paired-comparison tests Define and use paired-comparison (parametric) hypothesis tests. and interpret the results. box-andwhisker plots. (Evaluate) 6. etc. (Analyze) 3. Types of data Define. Material Control 1. Contingency tables Define.. including roles and responsibilities of participants. describe. six sigma. etc. robust design. Quality Control Tools Select. status. Poisson. and apply various preventive action tools such as error-proofing/pokayoke.9 standards for attributes and variables sampling. Quality Management and Planning Tools Select. versatility. interval. etc. Quantitative Concepts 1. and make appropriate disposition decisions in various situations.] (Analyze) B. apply. multinomial. and interpret repeatability and reproducibility (Gage R&R) studies.g. (Analyze) 2. Graphical methods for depicting distributions Construct. including tally or check sheets. MTBF. Collecting and Summarizing Data 1. Statistical Decision-Making 1. (Evaluate) D. problem correction. sample. ordinal. F. categorical. (Analyze) 2. 5) check sheets. 2) tree diagrams. describe. Analysis of variance (ANOVA) Define and use ANOVAs and interpret the results. hypergeometric. describe. etc. uniform. Define and distinguish between statistical and practical significance. Preventive Action Identify.A. developing and validating work instructions.4 and Z1. sequential. Data accuracy Describe the characteristics or properties of data (e. (Evaluate) E. (Analyze) 2. describe.] (Analyze) 7. Hypothesis testing Define. and apply the concepts of producer and consumer risk and related terms. Linear regression Calculate the regression equation for simple regressions and least squares estimates. [Note: Histograms are covered in V. data coding. and apply elements of the corrective action process including problem identification. Predictive and preventive maintenance tools Describe and apply these tools and techniques to maintain and improve process and product reliability. (Apply) 4. and redundancy. Reliability and Maintainability 1. (Evaluate) E. Measurement and Test 1. Drawing statistical conclusions Distinguish between numeric and analytical studies. Sampling concepts Define. lognormal. (Analyze) C. flexibility. Technical Drawings and Specifications Interpret technical drawings including characteristics such as views. 3) process decision program charts (PDPC). and classify the seriousness of product and process defects. grouped. and 7) histograms. acceptable quality limit (AQL). etc.. micrometers. MTTF. linearity. Measurement tools Select and describe appropriate uses of inspection tools such as gage blocks. 4) control charts. random sampling. double. construct. and analyze the uncertainty in the estimate. Sample integrity Identify the techniques for establishing and maintaining sample integrity. and assess the efficiency and bias of estimators.

describe. randomized block. One-factor experiments Construct one-factor experiments such as completely randomized. treatment.] (Analyze) 3. (Analyze) 5. (Analyze) F. (Evaluate) H. describe. replication. define. Control charts Identify. (Understand) 2. select. Selection of variable Identify and select characteristics for monitoring by control chart. use rules for determining statistical control. choosing the appropriate design. (Analyze) 4. Simple linear correlation Calculate the correlation coefficient and its confidence interval. (Analyze) . Objectives and benefits Identify and explain objectives and benefits of SPC such as assessing process performance. selecting factors. randomization. (Apply) 8. responses. and use short-run SPC rules. (Apply) 4. Common and special causes Describe. Terminology Define terms such as dependent and independent variables. (Analyze) 2. Short-run SPC Identify. u. and distinguish between these types of causes. including identifying characteristics. individuals and moving range (ImR or XmR). Time-series analysis Define. establishing statistical control. Full-factorial experiments Construct full-factorial designs and use computational and graphical methods to analyze the significance of results. p. Process performance indices Define. and calculate percent defective. Process performance vs. including determining the experiment objective. and use various control charts. etc. and apply the basic elements of designed experiments. (Analyze) 6. and evaluate process capability. (Apply) 5. blocking. Design principles Define and apply the principles of power and sample size. and calculate Cp. Control chart analysis Read and interpret control charts. and Latin square designs. (Analyze) 6. Design and Analysis of Experiments 1. Process capability indices Define. (Evaluate) 7. and use computational and graphical methods to analyze the significance of results. (Analyze) 3. specifications Distinguish between natural process limits and specification limits. [Note: Serial correlation will not be tested. order. levels. and calculate Pp and Ppk and evaluate process performance. select. balance. describe. Cpm. and Cr. developing sampling plans for such studies. and construct and interpret a hypothesis test for correlation statistics. Rational subgrouping Define and apply the principles of rational subgrouping. Planning and organizing experiments Define. and replication. and use time-series analysis including moving average. moving average and moving range (MamR). (Apply) G. Two-level fractional factorial experiments Construct two-level fractional factorial designs (including Taguchi designs) and apply computational and graphical methods to analyze the significance of results. and use process capability studies. (Understand) 2. response. (Analyze) 3. specifications. Process capability studies Define. X-s. Cpk. etc. PRE-control charts Define and describe how these charts differ from other control charts and how they should be used. construct. select. c. (Evaluate) 4. interaction. and interpret time-series graphs to identify trends and seasonal or cyclical variation.2. Process and Performance Capability 1. factors. (Analyze) 3. efficiency. Statistical Process Control (SPC) 1. identify. np. including X-R. and tolerances. error. calculate. and confounding. and measurement methods. and CUSUM charts.

by comparing the proposal to specific criteria or standards. ideas. etc. facts. theories. These levels are based on “Levels of Cognition” (from Bloom’s Taxonomy – Revised. formulas. sequences. identify which data or information from a complex set are appropriate to examine further or from which supported conclusions can be drawn. 2001) and are presented below in rank order.asq. Apply (Application Level) Know when and how to use ideas. patterns. directions. the subtext for each topic in this BOK also indicates the intended complexity level of the test questions for that topic. definitions. Evaluate (Evaluation Level) Make judgments about the value of proposed ideas. diagrams. Levels of Cognition Visit www. Analyze (Analysis Level) Break down information into its constituent parts and recognize their relationship to one another and how they are organized.. etc. from least complex to most complex.asq. principles. etc. materials. methods. principles. reports. methods.Based on Bloom’s Taxonomy – Revised (2001) In addition to content specifics. identify sublevel factors or salient data from a complex scenario. communications. Enhance your career with ASQ certification today! Visit www. tables. Understand (Comprehension Level) Read and understand descriptions. Remember (Knowledge Level) Recall or recognize terms. Create (Synthesis Level) Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before. solutions. etc.org/certification for additional certification information including: Applications Available certifications and international language options Reference materials Study guides and test-taking tips Comprehensive exam information ASQ Sections International contacts Endorsements Item B0050 . procedures.org/certification for comprehensive exam information. regulations.

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