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I.T.eGaming Consultant CV and resume template

I.T.eGaming Consultant CV and resume template

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Published by Mike Kelley
Make the first and most important step to finding that new job that you deserve by downloading this Universal CV (CV and resume) template today.

You will be able to simply overwrite the content from this template to greatly increase your chances of finding and attending job interviews and evaluating those job offers.

Mike Kelley
www.cv-service.org
Make the first and most important step to finding that new job that you deserve by downloading this Universal CV (CV and resume) template today.

You will be able to simply overwrite the content from this template to greatly increase your chances of finding and attending job interviews and evaluating those job offers.

Mike Kelley
www.cv-service.org

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Published by: Mike Kelley on Mar 28, 2009
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________________________________________________________________________________

Paul Jones
Address Line 1 Address Line 2, Wallsend Post Code. UK.
Telephone: +44 (0)191 123456. Mobile: 07841 123456. Email: pauljones123@email.com

I . T. / S O F T WA R E C O N S U LTA N T

TO

T H E E - G A M I N G I N D U S T RY

B u s i n e s s A c u m e n - Pr o j e c t M a n a g e m e n t – C u s t o m e r S e r v i c e 

A customer focused IT Consultant with over 22 years of wide-ranging experience (having worked with clients across a various industry sectors), in all aspects of IT services in the UK and overseas. Leading projects and implementing cost-effective solutions that have improved productivity and quality whilst deploying and developing training to Global customers. Now looking to make a continued, significant contribution within a customer related appointment (Business Development, Customer Service, or Training) within the lucrative e-gaming industry abroad. Betfair Accredited.

AREAS
• Project Management • IBM OTAA Winner • Betfair Accreditation

OF

EXPERTISE
• Customer Service • ITIL • Quality Assurance

• Staff Training / Development • Budgeting / Reducing Costs • Business Analysis / Development
AND

PROFESSIONAL EXPERIENCE

SIGNIFICANT ACHIEVEMENTS

Name of Company A – (Home / Mobile, 1998 – Present) Joined IBM as a full time employee in August 2000 after 2½ years as a contractor. I supported the Scottish Power client for 4 years on a day-to-day basis from 2000 to 2004 including out-of-hours support from my base in Newcastle upon Tyne, England. Since then, I developed and deployed software all over Europe, Middle East, and AP (Australia).

SOFTWARE CONSULTANT

Jul 05 – Present

Name of Company A Responsible for the deployment and support of IBM Tivoli software. I have recently converted a customer in Madrid, Spain from an external software provider to IBM’s TWS 8.2 (Tivoli Workload Scheduler) end-to-end delivered ahead of schedule and on budget. My current assignment is in Cairo, Egypt is to install and configure Tivoli monitoring software for a major bank. • Developed and deployed training of global customers on best practices and Tivoli software solutions. • Converted an insurance company’s current scheduling system to IBM’s TWS 8.2 End to End in Madrid, Spain. • Developed a tool that won a “Nominee for a Medal” at the BCS Awards Ceremony.

SENIOR OPERATIONS ANALYST (TEAM LEADER)

Jul 04 – Jul 05

• EMEA Service Line Technology Lead for Operations / Production Control. • Took ownership of the marketing, promotion and revenue generating opportunities of new technologies. • Deployed EMEA based products / tools to the AP and US regions of IBM. • Received the Outstanding Technical Achievement Award.

LEAD (PRODUCTION CONTROL AND OPERATIONS)

Aug 00 – Jul 04

• Continued to support the Scottish Power client on a day-to-day basis and also out of hours support. • Training and supporting Systems Operations Staff throughout the UK. • Completed recent scheduling conversion projects, one system having converted from CA7 to OPC/ESA while the other from CA-Scheduler to OPC/ESA. • Completed a batch review exercise using SAS/MXG to analyze SMF data and suggest improvements in an effort to reduce the overall batch elapse time.

Basingstoke. MVS. basic website development(PHP. MS OFFICE products. Scheduled.Insurance Bradford . Mainframe. REXX and SAS routines. • Project led tasks such as the migration of data. sport. Developed and implemented a system that automatically generated overnight batch incident reports using OPS/MVS. 7 day business systems. • • • • Visa International. • Continued to support the customer both on a day-to-day basis and on standby. VSAM. IBM Utilities. resolved batch problem and performed changes as required by service management. ITIL. performing / writing Operations Acceptance Test (OAT) plans. ________________________________________________________________________________ CV Writing | CV Templates | Work at Home | Work Abroad . • Developed REXX / ISPF dialogs to enable the Billing Manager to automatically balance controls. JES2. • Instrumental in the transition after X acquired a new client from commencement through to completion. writing procedures and practices for operations staff. Member of the Betfair Accredited Trainers Directory on passing. OPERATIONS ANALYST • Name of Company D Part of a team of Operations Analysts involved in the implementation of PHONEDAY. HTML). Bradford .________________________________________________________________________________ ________________________________________________________________________________ PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED) 1996 – OPERATIONS ANALYST 00 Name of Company B Involved in the day-to-day running of the HUON system. Born: 1967. JCL. computing.(May 96–May 97) Involved in a project that reduced overnight job failures and callout requirements. PRODUCTION SUPPORT ANALYST Jun 95 – May 96 Name of Company C • One of a team responsible for delivering the 24-hour. TWS. (May 97–Feb 98) Helped implement a Visa Cash System on a trial basis in the City of Leeds.Pennine systems to IBM personnel. Feb 95 – Jun 95 E A R LY C A R E E R S U M M A R Y Senior Operations Analyst Operations Analyst Operations Analyst Junior Operations Analyst Senior Data Processing Operator Data Processing Operator Bradford . PERSONAL Interests and Pastimes: Family. building of schedules. TIVOLI. REXX. Involved in outsourcing of Bradford . • Produced SAS/MXG reports detailing overnight batch performance issues.Insurance Telecom PLC Telecom PLC Telecom PLC Technical College AND 1994-95 1991-94 1988-90 1986-88 1985-86 1984-85 PROFESSIONAL DEVELOPMENT ITIL Winner Medalist Gaming Industry Development: Computer Skills Include: Foundation Certificate A WA R D S Jan 2007 2004 2005 IBM OTAA Outstanding Technical Achievement BCS Awards Betfair certification August 2007. Marital Status: Married.

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