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After reading this chapter you will be able to understand: The term ‘listening’ The advantages of listening Why managers are inherently poor listeners The poor listening habits The common myths about listening Various types of listening Strategies for effective listening Listening barriers How to effectively overcome listening barriers .
What does ‘Listening’ mean Listening might be defined as the art of hearing and understanding what someone is saying .
Process of Listening In order to be a good listener. it is necessary to understand the various stages of listening. These are: The sensing/ selecting stage The interpreting stage The evaluating stage The responding stage The memory stage .
.Advantages of Listening It breaks up the barriers between people We can understand each other more It minimizes the losses of potential revenues. which may result from sending a customer a wrong product. It prevents miscommunication of objectives and priorities among people. It also prevents time lost because of having to communicate a second or third time to get things straightened out.
Listening helps in making better policies.Benefits of Listening for Leaders and Teams Listening helps know the organisation. Listening mollifies complaining employees Listening is important for the success of open-door policy. Listening forms a bond of respect. Listening helps to spot sensitive areas before they become explosive. .
Listening can calm people down. Listening increases confidence. Listening increases productivity. Listening increases accuracy. .
Call the subject matter uninteresting.Poor Listening Habits Hearing but Not Listening Rehearsing. Interrupting. Feeling defensive. Criticize the delivery or appearance of the speaker. Hearing what is expected. . Listening for a point of disagreement.
Open Ears .Six Habits of Highly Ineffective Listeners On-Off Listening. Do not rock the Boat Listening.Closed mind Listening. Glassy-eyed Listening. . Red Flag Listening. Too-Complicated-for-me Listening.