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Claiming under Section 75 if owed money due to administration

Claiming under Section 75 if owed money due to administration

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Published by Plebble.com
Template letter for claiming a refund from your credit card provider under Section 75 of the Consumer Credit Act 1974 after a company you've ordered from has gone into administration.
Template letter for claiming a refund from your credit card provider under Section 75 of the Consumer Credit Act 1974 after a company you've ordered from has gone into administration.

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Published by: Plebble.com on Apr 02, 2009
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04/16/2010

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Note: To be used in conjunction with Plebble's guide to what to do if a company you've ordered from goes into administration.

[Your name Your address Your postcode Your telephone number] [Today's date] [Card provider's name or To the Manager Card provider's address Card provider's postcode] Dear [Manager's name or Sir or Madam] Subject: Claim under Section 75 of the Consumer Credit Act 1974 On [insert date], I ordered [insert description of item/s] costing [insert cost/s of each item] from [insert name of company]. I used my credit card [insert credit card number] to pay for the item/s.
[NB. If you only put part of the amount on a credit card, simply replace last sentence with “I paid insert amount on my credit card and the rest by cash/debit card” or “I paid insert amount as a deposit. You can only claim under Section 75 if the individual item cost more than £100 and less than £30,000.]

On [insert date], [insert name of company] went into administration and I never received my order. I have enclosed a copy of my order details and the letter/email I received from the Administrators to confirm the company was in administration. Under Section 75 of the Consumer Credit Act 1974, I hold you jointly liable for the breach of contract and therefore request that you reimburse me for [insert amount due] as soon as possible.
[NB. The amount due should be the total amount that you paid, regardless of whether you only put part of the payment on your credit card and paid the rest by cash or debit card.]

Please respond to this letter within 14 days. I look forward to hearing from you. Yours sincerely [or faithfully] [Your signature] [Print your name in capitals] Credit card account no: [insert your account number] Enclosed docs: [list anything you have enclosed with your letter, such as copies of your order confirmation, copies of receipts, copy of letter from administrators, copies of previous correspondence etc...]

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