by Rawdon Wyatt First edition published 2005 Bloomsbury Publishing Plc 38 Soho Square, London W1D 3HB

© Copyright Bloomsbury Publishing Plc 2005

All rights reserved. No part of this publication may be reproduced in any form without the permission of the publishers.

British Library Cataloguing in Publication Data A catalogue entry for this book is available from the British Library ISBN 0 7475 6997 5 eISBN-13: 978-1-4081-0240-4 Text computer typeset by Bloomsbury Publishing Printed in Italy by Legoprint

All papers used by Bloomsbury Publishing are natural, recyclable products made from wood grown in well-managed forests. The manufacturing processes conform to the environmental regulations of the country of origin.

Who is this book for?
This book has been written for anyone working, or planning to work, in human resources and personnel management, and who wants to develop their vocabulary for this line of work. The various exercises throughout the book focus on the key vocabulary that you would expect to understand and use on a day-to-day basis. The book is also useful for anyone working in other business-related areas (secretarial, administrative, accountancy, sales, business law, business management, etc) who wants to broaden their knowledge of business vocabulary.

How should you use the book?
When you use this book, you should not go through the exercises mechanically. It is better to choose areas that you are unfamiliar with, or areas that you feel are of specific interest or importance to yourself. The exercises are accompanied by a full answer key at the back of the book. This key also gives you lots of other information that might be useful to you, as well as providing other words (synonyms, opposites, alternative words, etc) that are not covered in the exercises themselves. It is important to record new words and expressions that you learn. Try to develop your own personal vocabulary 'bank' in a notebook or file. Review the words and expressions on a regular basis so that they become an active part of your vocabulary. You will find it very helpful to use a dictionary when you do the exercises in this book. A good dictionary will give a clear definition of words and expressions, show you how they are pronounced, and give sample sentences to show how they are used in context. Many of the words, expressions and examples in this book have been taken or adapted from the Bloomsbury Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2). You will also find the Bloomsbury Easier English Dictionary for Students (ISBN 0 7475 6624 0) a useful reference source.

Further recommended reading and reference:
If you would like to learn more about Human Resources, these books are very useful: ț ț An Introduction to Human Resource Management by John Stredwick (Elsevier: ISBN 0 7506 4580 6) Essentials of HRM by Shaun Tyson and Alfred York (Butterworth Heinemann: ISBN 0 7506 4715 9)

48. 10. 20.Contents Page: Title: 1. 28. 21. 15. 12. 23. 22. 50. 55. 30. A career case history Abbreviations Company positions Recruitment advertising Job description Application forms The recruitment process Personal qualities Contract of employment Working hours Appraisals Rewards and benefits 1 Rewards and benefits 2 Holidays and other time off work Letters Industrial relations Health and safety Discipline and problems at work Personnel training and development Answers . 49. 52. 24. 5. 14. 36. 4. 59. 3. 8. 7. 63. 19. 34. 45. 43. 16. 26. 44. 46. 13. 57. 2. 9. 33. 17. 61. 41. 25. 29. 53. 32. 67. Nouns 1 Nouns 2 Verbs 1 Verbs 2 Verbs 3 Adjectives 1 Adjectives 2 Wordbuilding 1 Wordbuilding 2 Wordbuilding 3 Wordbuilding 4 Prepositions Working words Formal words 1 Formal words 2 Word association 1 Word association 2 Word association 3 Word association 4 Word association 5 Two-word expressions 1 Two-word expressions 2 Phrasal verbs 1 Phrasal verbs 2 Phrasal verbs 3 Phrasal verbs 4 Idioms 1 Idioms 2 Idioms 3 Changes Over and under Page: Title: 38. 39. 65. 69. 31.

11. The company failed because of the chairman's ____________________ of capital assets. There are very good sports ___________________ on the company premises. We believe that the sales manager's ____________________ of higher turnover next year is a bit optimistic. 13. Older staff are planning what they will do in ____________________. The dispute was ended through the ___________________ of union officials. 11 and 12 8. We need to draw up a ____________________ for salaries for the coming year. 16. 10. 5. They made a complete ____________________ of each employee's contribution to the organisation. assessment ț budget ț ceiling ț experience ț facilities ț forecast interview ț mediation ț mismanagement ț motivation ț objective ț peak potential ț predecessor ț retirement ț session ț stipulation ț supervision 1. He took over the job from his ____________________ last May. Use them to complete the sentences. 12. 6. 9. Our main recruitment ____________________ is to have well-qualified staff. Nouns 2 on page 2 Wordbuilding 2 + 3 on pages 10. 17. Employees showing leadership ____________________ will be chosen for management training. 2. 18. I am going for an ____________________ for a new job next week. They don't seem very keen and haven't been working well recently. 7. 14.general vocabulary Nouns 1 There are 18 words connected with human resources in the box below. He has reached the peak of his career. Also see: 1 © Bloomsbury Publishing Plc. The first one has been done for you as an example. 3. The applicant was pleasant and had the right qualifications. 15. 4. This morning's staff development ____________________ will be held in the conference room. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . I think our sales staff lack ____________________. She is very experienced and can be left to work without any ____________________ What ___________________ has the government put on wage increases this year? The contract has a ____________________ that the new manager has to serve a three-month probationary period. but unfortunately he did not have any relevant ____________________.

She has finished university and is now looking for a _______________ with a design agency. 14. separate the letters below into 15 different words. London is an expensive city.000. You will find the words by reading from left to right and from right to left. Although he is a freelance worker. We hired Mr Smith because of his financial _______________. His overall _______________ has improved considerably since he went on a management training course. The union has threatened an ______________ in strike action. 2 © Bloomsbury Publishing Plc. 7. 15.15 below. Ö ª ª ª c o s e l e t h u i e p r t d e s r b c n n q e e a n t i u d p c a q a e i x k s e f s n r o l r a o i f i n t i c r t o w i t t e y i e s a i p r t i f l o t a a g a a n c n c h c c t s i e s n r i n o n c o a t ° © ° © ° © ¯ e f ¯ a c ¯ e c m i u g i t d e f i m r u t t a e e m e r n e i m p g End 1. 11.general vocabulary Nouns 2 Unit 0000 Starting in the top-left corner. There is one word you will not need. there was a lot of _______________ with the organisation and its rules. The salary _______________ for this sort of job is between £17. we don't want him to work for anyone else. 13. When he disobeyed the orders he was given. he was dismissed for gross _______________ . When you have done this. 10. There is a lot of _______________ between the sales and accounts staff which we need to resolve as soon as possible. 12. 6. 5. 9. The agreement has to go to the board for ______________. 3. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) .000 and £19. so people working for our company there receive a £2. The company sent her on a management _______________ to help her develop her managerial skills.000. Although the work itself was interesting. 8. The management received a lot of _______________ on how popular the new pay scheme was proving. so we pay him a __________ of £2. 2. 4.000 London _______________ in addition to their salary. The poor quality of the service led to many complaints. following the directions of the arrows. We have had a ______________ working in the office this week to clear the backlog of letters. The first one has been done as an example. use the words to complete sentences 1 .

so as to reach an agreement (Before I accept the job. 8. To help you. O E P S J E P T E V V G A W T V W L T T 3 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 10.) To pass authority or responsibility to someone else (He thinks he can do everything himself. you will reveal a word in the shaded vertical strip which means ‘to think again about a decision which has already been made’. 10. usually before making changes (We will _____ your salary after you have been with us for six months. 2.general vocabulary Verbs 1 Look at these dictionary definitions and the sample sentences which follow them. 7.) To ask an expert for advice (Why don’t you _____ your accountant about your tax?) To refuse to do something or to say that you do not accept something (A lot of staff _____ to working on Saturdays.) To discuss a problem or issue formally with someone. To search for and appoint new staff to join a company (We need to _____ staff for our new store. 7. and refuses to _____. decide what words are being described and use them to complete the grid at the bottom of the page. 6.) To give someone the power to do something (Her new position will _____ her to hire and fire at will. some of the letters are already in the grid. 9.) 3. 2.) To monitor work carefully to see that it is being done well (I _____ six people in the accounts department. 5. If you do this correctly. 6. 8.) To calculate a value (We need to _____ the experience and qualifications of all the candidates. 4. 1. 4.) To examine something generally. 3. 1. 9.) To start a new custom or procedure (We plan to _____ a new staff payment scheme. 5. I’d like to _____ my contract.

Also see: Changes on pages 34 and 35 4 © Bloomsbury Publishing Plc. and write the answers in the grid on the right.general vocabulary Verbs 2 Rearrange the letters in bold in these sentences to make verbs (the dictionary definitions after each sentence will help you to decide what the verb is). I suggest we aedunhht elsewhere (to look for managers and offer them jobs in other companies) We would like to ratsenrf you to our Scottish branch (to move someone or something to a new place) I would certainly emredconm Ms Smith for the job (to say that someone or something is good) The manager had to cenpisilid three members of staff for their bad attitude at work (to punish an employee for misconduct) The directors peltoxi their employees. 1. usually used in a negative way) This company sells products that gttrea the teenage market (to aim to sell to somebody) When his mistake was discovered. 7. The last letter of one verb is the first letter of the next verb. 4. 3. 12. 10. 14. The first one has been done for you as an example. he offered to nerted his resignation (to give / hand in: a formal word) If you accept the job. 5. 13. we can wrerda you with a generous remuneration package (to give a person something in return for effort or achievement) Problems began when the workers decided to gaisdrder the instructions of the shop stewards (to take no notice of. or bring something to an end) The company is trying to renugecoa sales by giving large discounts (to make it easier for something to happen) process 2. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 6. who have to work hard for very little pay (to use something to make a profit. It usually takes about two weeks to sorpsce an insurance claim (to deal with something in the usual routine way) The company has offered to osonrsp three employees for a management training course (to pay for someone to go on a training course) She has been asked by her company to hereracs the effectiveness of bargaining structures (to study a subject in detail) If our advertisement for a manager is unsuccessful. 8. 15. or not to obey) Mr Lee has been asked to tirdce our South-East Asian operations (to manage or organise) I'm afraid we have no option but to rmetintea your contract with immediate effect (to end something. 11. 9.

Me too. 5. Lisa: Laurence: Did you break your arm at work? Yes. I'll get back to you later with the results. 7. decide what has happened. I would never do such a thing. Ms Jameson: Michael: Did you know that this company has a no smoking policy? Put that cigarette out. In most cases. Ms Jones: Mr Allen: Could you check these sales figures to make sure they're correct? Of course. Ms Jones wants Mr Allen to _______________ the sales figures. Ms Jameson. In fact. we have reason to believe that you've been selling confidential company information to another company. appoint ț accuse ț assume ț claim ț collaborate ț erode ț fund ț invite ț justify minimise ț observe ț qualify ț question ț validate ț violate 1. Eric: Mary: I think it's great that our two companies are working together on this project. we've got some real expertise. please. I disagree. In that case. Eric and Mary's companies are _______________ with each other on a project. 8. Use the verbs from the box. we should only hire workers when we need them. Between us. I've asked for some money for compensation. For each one. 6. 3. Michael has just _______________ one of the company rules. Mark: That's ridiculous. 5 © Bloomsbury Publishing Plc. 2. The company wants to _______________ its labour costs. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . we're so busy. Ms Newman is _______________ the sales department's bonus. we've had to increase our sales staff. you will need to change the form of the verb. I won't do it again. Rick: Jan: We need to keep our labour costs as small as possible. Mr Hendrik: Ms Newman: I don't think the sales department should have got such a large bonus this year. Richard: Mark. They're worked extremely hard and achieved excellent results. Richard is _______________ one of his colleagues of doing something illegal. Sorry.general vocabulary Verbs 3 Look at these mini-dialogues. Laurence has just _______________ damages from his company. Mr Harrison: Ms Withers: How's business with you at the moment? It's very good. 4. and because it was the company's fault. is happening or will happen. Ms Withers' company has recently _______________ some new staff.

For more useful verbs. 6 © Bloomsbury Publishing Plc. Ms Grey has just _______________ for paid leave. Chris: Tim: Why is the staff canteen closed? The health and safety officer said that the canteen manager wasn't obeying fire regulations. The canteen manager failed to _______________ fire regulations. but what would happen if something went wrong? Don't worry. but we're getting part of the money from the government. Jennifer: Linda: You look pleased with yourself? What's happened? I applied for a job last week. 11. and I've been asked to go for an interview. Mr Langley: Ms Grey: You've been here for six months. 13 Ms Rooney: Mr Beckham: Why do secretaries in the sales department get paid more than secretaries doing the same job in the HR department? I don't know. Mr Rolfe: Ms Gomm: Have you had a chance to look at the latest sales figures? Yes. Mr White: Mr Roberts: Does the company have enough money to expand? No. Mr Beckham's company will _______________ wage differentials between the two departments. That's great. The government is going to help _____________ the company's expansion.general vocabulary 9. Ms Colley: Ms Grant: Your proposal is very interesting. Ms Grant's company will _______________ all risks. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 12. see Changes on page 34 and 35. 10. so you're entitled to some paid leave. 15. but over the next few months we will gradually reduce the difference in salaries between the two departments. Our company will accept responsibility for any mistakes or errors. Linda has been _______________ to attend an interview. 14. I could do with a holiday. but are you sure they're accurate? Ms Gomm is _______________ the accuracy of the sales figures.

you are given the first two letters of an adjective. 10. 11. 2.general vocabulary Adjectives 1 In each of these sentences. We had to ask our lawyer for pr__________ advice on the contract. She was in co__________ employment for the period 1998 . 8. 7 © Bloomsbury Publishing Plc. Psychologists claim that repetitive work can be just as st__________ as more demanding but varied work. 12. We have a st__________ lunch hour so that there is always someone on the switchboard. The complaint was proved to be gr__________. 9. 13. She made some co__________ suggestions for improving management-worker relations. 5. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 18. 17. The union complained that the di__________ action was too harsh. 4. Attendance at staff meetings is op__________. The workforce in the factory is made up of several au__________ work groups. 7. The co__________ committee was able to keep senior management in touch with feelings in the organisation. There was a un__________ vote against the proposal. The su__________ candidates for the job will be advised by letter. 3. -nstructive ț -tonomous -ccessful ț -animous ț -aggered ț -laried ț -oundless ț -tional ț -ntinuous ț -nsultative ț -ressful ț -terprising ț -lf confident -ofessional ț -filled ț -rmal ț -sciplinary ț -ack rmal job offer? 1. 15. Is this a fo There are still four un__________ places on the training course.2002. An en__________ sales representative can always find new sales outlets. The trainee was se__________ to the point of arrogance. The foreman decided to tighten up on sl__________ workers who were costing the company money. 14. The first one has been done for you as an example. and the rest work on a commission-only basis. Complete each adjective by using the other letters in the box. 16. There are 12 sa__________ members of staff here. although the management encourages employees to attend. 6.

8. Also see: Wordbuilding 1: Adjectives on page 9 Wordbuilding 4: Opposites on page 13 8 © Bloomsbury Publishing Plc. we employ _____________ workers to deal with our extra orders. The arbitration board's decision is completely impartial (not biased or not prejudiced) She is a very _____________ departmental manager. 6. or can be chosen) During our busy summer period. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . we can offer you a _____________ redundancy payment. (referring to the treatment of people in a different way because of race. Mr Mullet will be _____________ manager. There is a dictionary definition of the word you will need after each sentence. age. 10. (working in place of someone for a short time) 9. (not correct. (the smallest possible) Smiths Ltd is one of our ____________ companies. or not done in the correct way) The appointment of only males to the six posts was clearly _____________. (connected with or owned by another company) We can use _____________ workers to help in fund raising for charity. (tending to arrive at a place at the right time) The head office exercises _____________ control over the branch offices. (with no physical handicap) He's a very _____________ employee who works extremely hard. 2. (without being paid) If you leave now. 12. 4. (continuing in a regular way) This procedure is highly _____________. 15. 7. (upset and annoyed) The work is strenuous and only suitable for the young and __________. (allowed. sex. 14. etc) Staff are only _____________ for paid leave when they have been here for more than three months. 5. (not permanent or regular) _____________ workers should initially take any complaints to the Human Resources manager.general vocabulary Adjectives Unit 0000 2 Complete each of these sentences with an adjective from the box. (efficient) There is a _____________ demand for experienced computer programmers. 11. able-bodied discriminatory ț ț acting ț affiliated ț eligible ț generous ț punctual ț steady aggrieved ț impartial ț ț voluntary capable ț casual irregular ț minimal 1. 13. (referring to an amount that is larger than usual or expected) While Ms Henderson is on maternity leave. 3.

rely depend 2. she still plays an __________ role in the company. care There are a lot of __________ mistakes in this report. 16. Do this by adding a suffix (e. 17. 5. 6. agree Although she retired last year. I'm afraid your work hasn't been very __________ this year. 8. care He's a very __________ person to work with. 9 © Bloomsbury Publishing Plc. you need to have been in __________ employment for at least three months without a break. 24. satisfy He gets __________ treatment because he's the MD's son. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 9. Production has been slow because of continual machine breakdowns on the shop floor. create / compete The effect of the change in our discount structure is not __________. apologise Because of excessive down time. 25. 23. 12. consult This post offers an __________ salary and a large benefits package. 1. you will also need to remove letters. doubt We are __________ that the company will accept our offer. 18. attract We had to readvertise the job because there were no __________ candidates. continue During my appraisal. oblige Heart attacks are one of the __________ hazards of directors. you need to be __________ and __________. but plays a __________ role in the running of the company.general vocabulary Wordbuilding 1: Adjectives Complete these sentences with an adjective formed from the verb in bold. -ful. 15. continue To qualify for paid leave. -able. compare His main complaint is that he finds the work __________ and __________. 13. 22. this year has been a __________ success. 10. The first one has been done for you. my manager made some very __________ comments. prefer The work she does is extremely __________. 19. but refused to refund our fee. 14. hope Work-related injuries often occur because workers aren't __________ enough. construct To do well in this line of work. or add other letters. admire The agency was __________. In some cases. 11.g. 21. -ous. 4. decide I wouldn't like to offer them a contract because I don't think they're very __________. suit The sales manager is completely __________. 20. etc) to the verb. bore / repeat It's very important to be __________ in a job like this. quantify If you look at the company's poor performance last year. act Each member of staff has to pass an __________ medical test. occupy She doesn't work here full-time. 3. it's __________ whether we'll achieve our production targets this month. 7.

The company tried to motivate its employees by promising bonus payments. Everyone congratulated him when he was appointed to the post of manager.general vocabulary Wordbuilding 2: Nouns 1 Look at the verbs in bold in the first sentence of each pair. You should apply for the post as soon as possible. Last year she received her accountancy __________. so we will need someone to replace her. They had an __________ about the price. 10 © Bloomsbury Publishing Plc. so will need to find a __________ for her. 7. How are the jobs in this organization classified? What are the job __________ in this organization? They argued about the price. The worker will receive compensation for the burns he suffered in the accident. 4. Mr Smith was succeeded as chairman by Mrs Jones. 5. 8. 3. We have come to an __________ on the terms of the contract. 12. 1. There is an example at the beginning. 11. My secretary leaves us next week. He told us that he had been promoted from salesman to sales manager. Last year she qualified as an accountant. You should get your __________ for the job in as soon as possible. Mr Smith's __________ as chairman was Mrs Jones. The personnel director's __________ has to go on the contract of employment. 6. No one has authorised him to act on our behalf. The company will compensate the worker for the burns he suffered in the accident. My secretary leaves us next week. The company tried to increase its employees __________ by promising bonus payments. and change them to nouns in the second sentence by changing the end of the word. 13. 2. 9. We have agreed the terms of the contract. The personnel director has to sign the contract of employment. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . No one has given him __________ to act on our behalf. He told us about his __________ from salesman to sales manager. Everyone congratulated him on his __________ to the post of manager. 10.

we will have to review your position in the company. 11 © Bloomsbury Publishing Plc. 16. All companies should have __________ against loss of earnings. Unless your work improves. 20. We contend that the decision of the tribunal is wrong. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Does the contract we have produced satisfy the client? Does the contract we have produced meet with the client's __________? The negotiations failed because neither side would compromise. 19. By offering higher salaries. The document gives you __________ to export twenty-five computer systems. All companies should insure against loss of earnings. She asked the union to intervene on her behalf. We haven't received his letter of __________ for the job we offered him. 21. 22. We haven't received his letter accepting the job we offered him. 26. The employees have claimed that they were dismissed unfairly. 15. we might entice workers from other companies to join us.general vocabulary 14. The __________ of the negotiations was due to neither side reaching a compromise. we will have to review you position in the company. This document permits you to export twenty-five computer systems. The supervisor keeps a record of whether or not staff attend meetings. She asked for the union's __________ on her behalf. 25. Unless we see an __________ in your work. 17. The supervisor keeps a record of staff __________ at meetings. The employees claim unfair __________. The factory consumes a lot of water. It is our __________ that the decision of the tribunal is wrong. 23. 18. They are negotiating his new contract. The factory is a heavy __________ of water. 24. Offering higher salaries might be an __________ for workers from other companies to join us. His new contract is under __________.

5. 7. 11. 13. 14. The chairman questioned her eligibility to stand for re-election. 12. 8. we can claim tax exemptiality. The company's pricing policy is not flexible. They remarked that the sales director was incompetent. 9. The first one has been done as an example. 10. This test will help us to assess the candidates' intelligentness. As a non-profit making organisation. This test will help us to assess how intelligent the candidates are. Everybody said how accurate the plans were. I have overall responsibleness for the welfare of the workers in my department. I am responsible for the welfare of the workers in my department. If it is wrong. As a non-profit making organisation. The manager wasn't sympathetic to her staff who complained of being overworked. 4. The chairman questioned whether she was eligible to stand for re-election. 6. In what way is a junior manager different from a managerial assistant? What's the differention between a junior manager and a managerial assistant? Could you call us as soon as it is convenient for you? Could you call us at your earliest convenientity. 3. Being physically disabled is not considered a disadvantage in this company. 15. The aim of the advertising campaign is to keep customer loyalty. Physical disablence is not considered a disadvantage in this company. change it so that it is correct. The manager had no sympatheticness for her staff who complained of being overworked. 1. and decide if the word in bold in the second sentence is the correct noun form of that adjective. 12 © Bloomsbury Publishing Plc. The report criticized the inefficiency of the sales staff. They remarked on the incompetential of the sales director. Everyone commented on the accuration of the plans. The aim of the advertising campaign is to keep customers loyal. The report criticized the sales staff as being inefficient. She's a very capable manager. There is no flexibleness in the company's pricing policy. The correct word is responsibility 2. The managing director has total confidentiality in the turnover increasing rapidly.general vocabulary Wordbuilding 3: Nouns 2 Look at the adjectives in bold in the first sentence of each pair. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . we are exempt from paying taxes. She has very good managerial capablence. The managing director is totally confident that the turnover will increase rapidly. Wrong.

He is too decisive to be a good manager. = Indirect The manager's treatment of the clerk was fair and completely justified. 10. and you mustn't do it again. 13. 19. 3. 4. I'm afraid we're rather satisfied with your work. 6. Efficient workers waste raw materials and fail to complete tasks on schedule. and according to management it was also legal. The debt is recoverable. She seems to be capable of arriving on time. The company was declared solvent when it could no longer pay its debts. This procedure is highly regular. 17. 12. You are authorised to make major decisions without first consulting the directors. The company has several tangible fixed assets. including copyrights and trademarks. 14. 22. The sales manager is competent and we should consider looking for someone new. 8. 21. You are eligible for paid sick leave until you have worked here for three months. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Under the terms of your contract. 11. 1. The company was criticized for operating with adequate cover. 16. ‘Effective time’ is the time spent by a worker which does not contribute to production. The strike was official. 18. The negotiating team was quite experienced in dealing with management negotiators. The terms of the contract are quite acceptable. 15. Getting skilled staff is becoming possible.general vocabulary Wordbuilding 4: Opposites Change the adjectives in bold to their opposite form using a prefix. The first one has been done as an example. 9. Direct taxes are taxes that are not paid direct to the government. so we have decided to write it off. 2. 5. 13 © Bloomsbury Publishing Plc. 7. The prefixes you will need are: disiliminirun-. 20. and he accepted it immediately. Her views and those of the department manager were compatible. The job offer was conditional. you can be dismissed for reasonable behaviour.

8. I look forward hearing from you soon. Employees have noticed on an improvement in the working environment. 2. We rely our suppliers to make sure deliveries are made on time. 6. 11. We still have to overcome on several obstacles in our negotiations with the union. The company will meet to your expenses. Insider trading is not only immoral.general vocabulary Prepositions The sentences in this exercise contain mistakes. 12. 21. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Several members of staff were made redundant under the recession. she took out a job in a small printing firm. 3. If you can't work pressure. My salary is equivalent that of far less experienced employees in other organisations. She is away with maternity leave. 16. Find the mistakes and correct them. 7. 23. 20. you will probably find the work very difficult. An unnecessary preposition Example: I’ll telephone to you tomorrow = I’ll telephone to you tomorrow. 26. 19. 18. 3. 9. A missing preposition Example: I spoke him about this last week = I spoke to him about this last week. 1. The company enticed staff from other companies through offering them higher salaries. After three years at university. 2. 25. On the terms of your contract. 17. 13. 15. A wrong preposition Example: We’re meeting again in Tuesday = We’re meeting again on Tuesday. Although they threatened dismiss him. The mistakes are all in the prepositions and there are three types: 1. Some of our staff work up to ten hours for every day. We're meeting the sales reps in London the day before tomorrow. but it is also the law. you can't work for another company. 14. 14 © Bloomsbury Publishing Plc. 22. She wrote a letter of complaint the manager. I have been granted with compassionate leave to visit a sick relative. He is under full-time employment. His background is the electronics industry. The chairman is abroad in business. Six of the management trainees have been sponsored their companies. his performance at work didn't improve. There are no grounds of dismissal. 4. I would like to know who is responsible about causing all these problems. 10. Membership is by the discretion of the committee. 5. 24. The new assistant manager has a degree on Business Studies.

Staff are ________ allowed to leave early. ________ least 60 people turned up for the presentation. which was far ________ than the organisers expected. 11. Use one word to complete each gap in the sentences. ‘Hands On’. Pauline Halmsworth. ________ days. and during ________ time she only took one or two days ________ sick. ________ is the reason why I'm so keen ________ working in Human Resources. and ________ there were only 20 chairs. since previously she ________ been very interested in the project. ________ is in the city centre. She worked for the company ________ the age of 26 ________ she retired. 15 © Bloomsbury Publishing Plc. He spent ________ second year of his contract working in the Melbourne office. 6. more than one answer may be possible. I'm afraid ________ say he has absolutely ________ chance ________ getting the job. ________ you do really well in your attainment test. In spite ________ being rather lazy. 15. 3. has _______ received an ‘Employee of the Year’ award. Her sudden change of heart took everyone ________ surprise. A few years ________. they can reasonably expect ________ change careers two ________ three times. and ________ prepared to stay late. Reduction ________ demand has led ________ the cancellation ________ several new projects ________ we had hoped to implement. 12. 16. He approached the training course ________ enthusiasm. and ________ excellent progress as a result. 19. 7. 20. 2. but ________ how many people ________ apply for the position. most of us ________ to stand. etc) in context. but ________ made him different ________ everybody else in the company ________ his enthusiasm for working at weekends. 10. Managers are ________ capable of making mistakes as ________ else. you ________ be asked to attend ________ retraining course. 8. 5. There is an example at the beginning. In some cases. 4. he always ________ to get good results. Please come ________ time to the meeting. We discussed holding the interviews ________ our Bristol branch. the accession rate in this company increased ________ about 20% each year. prepositions. is ________ of the biggest employment agencies in ________ country. pronouns. people ________ to have the same career for life. I enjoy working with people who come ________ a wide range of backgrounds. ________ he helped to double the sales figures. In most respects he was a typical employee. we decided to use our bigger offices ________ Birmingham. 13. but ________ of them live ________ the office. a production manager ________ works in our Chicago department. 14. 17. ________ if they promise to work overtime ________ the weekend. 9.general vocabulary Working words This exercise lets you review some of the more common uses of ‘grammar’-type words (prepositions. 1. ________ 2001 and 2005. One ________ two of our employees commute from London. 18. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . conjunctions.

5. 10. 3. 2. We asked our accountant for advice about our tax. Each sentence requires only one word or expression. 20 We need to examine in detail the market potential of these new products. 18. Prices will be changed according to the current rate of inflation. It will be the HR manager's job to organise the induction programme. We have been told that the shipment will arrive next week. 16 © Bloomsbury Publishing Plc. 12. 7. He was given the job of checking the sales figures. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . When he was dismissed. he asked his union for support. Can you help me with these income tax returns? The different unions have joined together to make one main union. 14. reports. we might use ‘consulted’. We have chosen a new distribution manager. 13. 9. address ț adjourn ț adjust ț administer ț admonish ț advise amalgamate ț analyse ț annul ț appeal to ț appoint ț apportion assess at ț assign ț assist ț assure ț attend ț audit ț avert await ț award 1. The chairman stopped the meeting until 3 o'clock. 11. 6. For example. especially in our written English (letters. 15.general vocabulary Formal words 1 In a business / office environment. 8. Change the ‘neutral’ verbs and expressions in bold in these sentences to more ‘formal’ words using the verbs / expressions in the box. we often use ‘formal’ words. Our accountants have been asked to examine the accounts for the last quarter. 4. At the meeting it was decided to give middle management a salary increase. The chairman spoke to the sales team. 16. The value of the business was calculated to be £5 million. etc). instead of ‘asked for advice’. 17. The chairman has asked all managers to come to the meeting. The contract was cancelled by the court. you will need to change the form of the verb. Production costs are shared according to projected revenue. 19. becomes: We consulted our accountant about our tax. The management increased their offer in the hope of stopping the strike happening. The workers were given a warning by the manager for careless work. These ‘formal’ words are often verbs. We are waiting for the decision of the planning department. In most cases.

After a lot of thought. He has _____ his right to early retirement. The management agreed to measures to keep experienced staff in the company. The court refused to accept his claim for compensation. 20. 17. If we increase production. 15. 5. The union demanded that the sacked workers should be allowed to return to the jobs from which they were dismissed. The management _____ to the union's proposals. 8. he decided to hand in his resignation. He has given up his right to early retirement. The union has had its funds taken away by order of the courts. Write your answers in the crossword grid on the next page.general vocabulary Formal words 2 The words and expressions in bold in the first of each pair of sentences can be replaced by a more ‘formal’ verb in the second sentence. The management were formally told of the union's decision. 17 © Bloomsbury Publishing Plc. 4. 18. The sales people were told about the new product in detail. If we increase production. 12. The union has agreed not to call a strike without further negotiation. 19. The management were _____ of the union's decision. but in most cases you will need to change their form. Her job has been _____ to senior manager level. The union demanded that the sacked workers should be _____. The chairman gave a general description of the company's plans for the coming year. he decided to _____ his resignation. The union has _____ not to call a strike without further negotiation. Her job has been increased in importance to senior manager level. The insurance company refused to _____ his claim for storm damage. The court _____ his claim for compensation. These verbs can be found in the box below. 3. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 21. The chairman _____ the company's plans for the coming year. brief ț consent ț consult ț dismiss ț elect ț engage ț enter index ț inquire ț license ț notify ț outline ț present ț redeploy reinstate ț retain ț sequester ț settle ț specify ț tender undertake ț upgrade ț waive Across (‘) 2. we will need to take on more staff. The union has had its funds _____. The insurance company refused to pay his claim for storm damage. 6. The sales people were _____ about the new product. The HR director will talk about the new staff structure to the Board. After a lot of thought. The management agreed to the union's proposals. The HR director will _____ the new staff structure to the Board. Down (Ķ) 1. 7. we will need to _____ more staff. The management agreed to measures to _____ experienced staff.

9. We _____ our accountant about our tax. 13. 6. 1. Candidates are asked to state clearly which of the posts they are applying for. 16 17. 10. 13. 20. 11. He chose to take early retirement. We are trying to find out about the background of the new supplier. We asked our accountant for advice about our tax. We closed the design department and moved the workforce to another department. We closed the design department and _____ the workforce. The company has been _____ to sell spare parts. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 18 © Bloomsbury Publishing Plc. 8. If you want to see the HR manager. The company has been given formal permission to sell spare parts. Candidates are asked to _____ which of the posts they are applying for. 11.general vocabulary 7. We are _____ into the background of the new supplier. 10. 7. If you want to see the HR manager. Salaries are linked to the cost of living. Salaries are _____ to the cost of living. 14. 18. 15. 3. _____ your name in the appointments book. 12. He _____ to take early retirement. 4. 2. 21. 9. write your name in the appointments book. 16. 14. 5. 19. 8.

and after annual and basic. 4. This word can come before call and notice. 2. and after evening and day. and after fixed-term and under. This word can come before review and structure. This word can come before tax and support. What are they? Write your answers in the grid at the bottom of the page (the first and last letters of each word have been done for you). 10. This word can come before agency and law. This word can come before work and law. wage and salary. This word can come before accounting. 6. 11. examination. and after national and medical. 14. This word can come before policy and cover. This word can come before force and dispute. and after senior and skeleton. 8. This word can come before transfer and work. This word can come before cover. you will reveal something in the shaded vertical strip that all candidates should have or prepare when they apply for a job. and after skilled and manual. analysis and factor. and after marginal. 15. This word can come before age. 3. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 1. and after earned and net. This word can come before allowance. secretary and sector. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 C P P S I P M L E I M S S S C M Y T E T L R T E E E N F T L 19 © Bloomsbury Publishing Plc. insurance and report. and after occupational and portable. All these words have human resources connections. This word can come before agency and appointment. 5. contract and development. This word can come before enterprise. assistant. This word can come before scheme and contributions. If you do this correctly. and after unofficial and wildcat. pay. 7. 13. ownership. and after full-time and temporary. 9.general vocabulary Word association 1 The four words in italics in each of these sentences can be linked by one other word. 12.

You can offer. accept. respond to. give. enforce. deduct. receive or take __________. 14. raise or introduce __________. gain. look for. offer. accounts ț an appointment ț a complaint ț a contract ț instructions a job ț a pension ț a post ț qualifications ț redundancy ț resignation rules ț a salary ț a tax ț work 1. lift. relax or comply with __________. disobey. be appointed to or accept __________. offer. 12. take up. You can announce. carry out. bend. face. create. offer or accept __________. raise. keep or falsify __________. 7. negotiate. settle. avoid. qualify for or invest in __________. 15.general vocabulary Word association 2 Link the verbs in sentences 1 . draw. tender. schedule. You can levy. impose. You can make. hold. hold. You can apply for. obey. fill. You can draw. demand. earn. 10. break. deal with. review or reduce __________. You can apply for. 8. 3. investigate or be cause for __________. pay. confirm. 13. violate. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . offer or return to work . 9. 5. You can follow. lack or need __________. You can announce. You can start. You can make. leave or turn down __________. The first one has been done as an example. 11. sign. uphold. 6. arrange. hand in.15 with a noun from the box to make word ‘partnerships’. You can collect. You can acquire. 2. 20 © Bloomsbury Publishing Plc. take out. 4. You can break. terminate or renew __________. issue or receive __________. resolve. pay into. offer. You can pay. keep or cancel __________. be in or out of.

enrichment. literate. school Group 13: ț appraisal. threshold Group 3: ț audit. manager. assessment. description. secretary. letter. agent. development. language. law.general vocabulary Word association Unit 0000 3 Part 1: Identify the 13 words in this box by reading from left to right (‘) and from right to left (). ladder. fraud. Ö ¯ ª Part 2: c a b End o l o m p f u l l r a u e p i t s a r e s y t r s c s s e a u t n r d a i e n f s e i f u r b t b c o a t o j x n m a e n a g y s m e a l n a m p s e ° © ° © Each of the words above can be used before these groups of words. tribunal. certification. turnover Group 10: ț department. dissatisfaction. health. following the directions of the arrows. centre. practices. management. market. committee. status. card. credit. wastage Group 6: ț accident. system (Answer = computer) Group 11: ț anchor. development. structure. executive. manager. opportunities. shelter. mobility. Decide which word can come before each group. error. force. employed. code. department. injunction. plan. pattern. rise. force. style. trainee Group 4: ț application. canteen. freeze. ceiling. function. association. Word group 10 has been done for you. path. freeze. budget. hike. grading. Group 1: ț comparability. adjustment. incentives. enlargement. form. disease. bracket. cycle. appointment. outing. expenses. executive. campaign. drive. file. technique. readable. expectations. loyalty. director. round. cuts. scale Group 2: ț abatement. education. loading. ratio. unrest Group 7: ț car. exemption. rotation Group 5: ț charges. managed team. fulfilment. programmer. listing. change. turnover. confidence. woman Group 12: ț address. team. day. opportunities. representative. union Group 8: ț analysis. assistant. development. parity. declaration. relations. The first one has been done for you as an example. allowance. target Group 9: ț agency. course. offer. services. cycle. break. starter 21 © Bloomsbury Publishing Plc. chart. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . dispute. town. differentials. action. representative. handbook. dispute. college. relations. package.

and so wages fall as well. (g) A wages floor is the department in a company which is responsible for paying the employees (h) A financial benefit offered as a reward to employees who perform very well is called a wage incentive. balelevi ginilv cabis moinnla iuimmmn honymtl graevea alnuan eyyrla 2. Complete these dictionary definitions with words from the box. (c) A wage-price spiral occurs when prices fall. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . (d) Salary ________ are the hopes of an employee that their salary will increase. Rearrange these letters to make adjectives that can come before wage and salary. Wages and salaries can (i)________ or (j)________. command ț fall ț offer cut ț ț pay dock ț ț raise draw ț earn ț ț rise ț reduce An employee can (a) ________ or (b) ________ a wage or salary. (h) A salary ________ is a sudden reduction in salary. (c) Salary ________ is a situation where an increase in pay is greater than that of officially negotiated rates. Complete this paragraph with verbs from the box. bands ț ceiling ț cut ț expectations ț review deductions ț ț structure drift (a) Salary ________ refers to money which a company removes from salaries to pay to the government as tax. g) Salary ________ are all the salaries at different levels in a company. 22 © Bloomsbury Publishing Plc.general vocabulary Unit 0000 Word association 4: salary and wage 1. (f)________ or (g)________ salaries or wages. 3. (e) A salary ________ is a re-examination by an employer of an employee's pay. (f) The differences in wages between employees in similar types of jobs are called wage differences. (f) A salary ________ is the highest level on a pay scale that an employee can achieve under his or her contract. An employer can (c)________. 4. etc. (b) The basis on which an employee is paid is called a wage formation. (e) A wage freeze is a period during which a company doesn't pay any wages. (d)________. National Insurance. (d) The act of keeping increases in wages under control is called a wage restraint. Decide whether these statements are true or false: (a) Changes made to wages are called wage adjustments. An experienced worker who is in great demand can (k)________ a high wage or salary from a new employer. (b) A salary ________ is the organisation of salaries in a company with different rates of pay for different jobs. (e)________. the employer can (h)________ his wages. If an employee is persistently late or does something wrong. The first letter of each word has been underlined.

s t a n d a r d e s e e t h i c p a s a h e x d o l u n c h s a k p a u c t s t o u r z Use the expressions to complete these sentences. 4. they'll down tools and walk out. There have even been reports of physical violence. but she also controls the work of the others on the factory floor. According to our ________ figures. working supervisor e y r o e u i v r i s r a s n a p c e e n t i b r d m e e r m g o e c a i k r s l e s p n d g t l v q o n a p c e e i m i l a t m a e f l o w s o d v p g o u t n n o a t w l e h g j s o r d u x i a s c h e d u l e o n b i p r o f i l i n g c s t r u c t u r i n g For example: work profiling s h a d o w p r m y w B. so I'll be here for another 3 weeks. packed and despatched by lunchtime. The factory is noisy. 3. 8. dark. According to our ________ for today. Hidden in the grid below there are 23 words that can be used after work and working? How many can you find? You can find them by reading across (‘) and down (Ķ). 2. 11. She's spending some time with our company on ________ to see how a successful company is run. We're going to have a busy day. a staff development workshop in the afternoon. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 12. 9. The union says that unless ________ improve. Fiona's a student on a business course. Everybody in the office is suffering from stress because there's so much to do all the time. Frequent ________ by the union are holding up production and losing us money. I resigned last week. 10. 1. Karen is our ________: she works on the production line. They're all complaining of ________. and two 20-minute breaks. hot and dirty. My ________ are from nine to five.general vocabulary Word association 5: work and working Unit 0000 A. 6. with inadequate equipment and in an unpleasant environment. with meetings all morning. and a ________ in-between. but I get 30 minutes for lunch. it should be possible for a team of five skilled employees to produce 20 units an hour. 7. The company has made radical changes in its ________ recently in an attempt to increase production and create a more flexible working environment. we need to have 500 units checked. 23 © Bloomsbury Publishing Plc. 5. ________ is becoming increasingly common as people have to do more in less time. but I need to ________ my notice.

it is not enough to be able to do one job well. several of our employees have offered to accept _____ _____. These days. You need to have _____ _____ so that you can more from job to job effectively. and which should be transferred. 3. 6. which many of our employees are blaming on poor management. 9. You have been given the first letter of each word. When she was sacked for sending personal emails when she should have been working. In return for a large payment. By being appointed sales manager. 2. If you want to be successful in this company. and you can find the rest of each word in the box below the grid. beginning at North London University. 5. 10. We have to carry out a _____ _____ so that we can decide which of our employees should go for further training. Our _____ _____ is £7. a ccession rate d________ action g________ procedure j________ satisfaction m________ round p________ ladder s________ differential v________ redundancy b________ scheme e________ liability h________ capital k________-how n________ assessment q________ time t________ spirit w________ dismissal c________ provision f________ worker i________ plan l________ manager o________ mobility r________ rate u________ communication y________-man _ccession ț _ccupational ț _eam ț _eeds ț _eplacement ț _es _hift ț _hildcare ț _ilk ț _ine ț _isciplinary ț _mployer's ț _ncentive ț _now ț _ob ț _oluntary ț _onus ț _pward ț _reelance _rievance ț _romotion ț _rongful ț _uality ț _uman Exercise 2 Complete these sentences with a two-word expression from above.50 an hour.50 an hour after the employee has been with us for six months. 8. 4. she complained of _____ _____ to her union.general vocabulary Unit 0000 expressions 1 Two-word Exercise 1 Complete the words in the grid to make two-word expressions connected with Human Resources. The first one has been done as an example. This company has a very high _____ _____. We will begin the recruitment drive with our annual _____ _____. _____ _____ had to be taken to prevent further disputes between workers and managers. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . but this rises to £10. she moved several steps up the _____ _____. it's important to acquire a bit of computer _____ _____ and other IT skills. 7. 1. 24 © Bloomsbury Publishing Plc.

Examples: track record body language a a r s n i i c i v a b e a d g a e e n n o n a l o a n v e c v g e c l f l l d r c e h i e l f r l o u o y n i r e a r i f e a r e w c i l s a l a g e m b m g e o n l e l t n e c e o a r d l g a a t e c n t n r t o c l s r d h r e t i t a i s o e j y v r t t h v a t o s r c o n i e i r o e l i n a p t b o s s a a t i a v s t o i s t o t r c o m p e k t r v e i r r y k f m p p i e a e l c y i c r f e r r l n t r e e g c a e i d a o l d e e c d r t r s c i i b s a f w t r o i e u i a s l s n a a i e u v e l a t a e e c s r o s p e r t l e l m x e t d n s n m a o s d l d i c a d t s e e c p e i a i n o r r r o g s t p c s n s v v b i a l l h i o t m g c e e i f c v i p o r o i u r n n t t k i c r n t r s a i t a r r d n e o i u d s g m o n a e r g n c n n i a e i r t t f i p c e t i s l p n y c i e v a e d e t c t a a t o o r e c b u r i r i t t i d n e n k a r v e i m h i m e s n t a r e i s m e d o e o c c i g g w e d i c y n d v r e m e a o w e n l n r i e e p e p i r s s a i a e s r e e s a n k t k t m m c p l n r c y i i a i i a i o u o i i a n n f n o t c r t a n o l g g f g n e s d e d g d e 25 © Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . One word in the second box can be used twice. The words can be found by reading from left to right (‘) only. and the second word can be found in the second box. Set yourself a time limit of 10 minutes to see how many you can find.general vocabulary Two-word expressions Unit 0000 2 Hidden in the two boxes below there are 39 expressions which use two words. The first word of each expression can be found in the first box.

and is now _____ out his notice. 17. back ț cancel ț carry follow ț get ț go ț run ț set ț ț close ț drag ț fall ț fight ț fill hand ț hold ț make ț opt ț phase sort ț turn ț weed ț work Across ( ‘ ) 3. (to examine something further) Two months later. 12. 8. (to pay extra so that a loss or difference is covered) She doesn't _____ on with her new boss. (to be friendly or work well with someone) Negotiations _____ on into the night. Use these verbs to complete the crossword grid on the next page. Down ( Ķ ) 1. 6. 14. 21. so _____ in his notice. but in many cases you will need to change their form (past simple. The verbs you need are in the box. 18. (to shut a shop. (to refuse) Discussion of item 4 was _____ over until the next meeting. (to continue slowly without ending) The unions are _____ against the proposed redundancies. All of the phrasal verbs can be found in the Bloomsbury Dictionary of Human Resources and Personnel Management. (to struggle to try to overcome something) I'll _____ up your idea of targeting our address list with a special mailing. past participle or present participle). (to have fewer sales or make less profit) 5. and _____ up the difference next month. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 16. 22. (to postpone or put back to a later date) In the last six months we have _____ behind our rivals. The sentences in italics explain what each phrasal verb means. 2. He decided to resign. (not to do what has been promised) The company was _____ up in 1994. they _____ back on their agreement. (to work during the time between resigning and actually leaving the company) 26 © Bloomsbury Publishing Plc. factory or service for a long period or for ever) We'll pay you half now. The company is _____ down its London office.general vocabulary Unit 0000 Phrasal verbs 1 Complete the sentences with a verb so that each sentence contains a phrasal verb. (to begin something or to organise something new) He _____ down the job he was offered. (to deliver a letter by hand) He resigned last week.

2. The test is designed to _____ out candidates who have low mathematical skills. 22. (to remove unsuitable candidates or employees) The staff _____ on working in spite of the fire. 15. 13. 3. 9. 4. 19. 8. 6. 20. (to balance or act against each other and so make each other invalid) I'll _____ in for him while he is away at his brother's wedding. 15. 9. 10. 5. 16. 7. 27 © Bloomsbury Publishing Plc. 20. 14. decide to carry out an idea or project) His union refused to _____ him up in his argument with management. 17. 21. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . (informal . (to support or help) 1. (to do someone else's job temporarily) Smith Ltd will be _____ out as a supplier of spare parts. 7. (to remove something gradually) Did you _____ out the accounts problem with the auditor? (to put into order) Do you think they'll _____ out when they realise how hard the project is? (to decide not to do something) Your suggestions sound good. 18. Let's _____ with them for a while. 13. 12. 19. 11.general vocabulary 4. 11. (to continue or to go on doing something) Higher costs have _____ out the increased sales revenue.

5. 1. usually over a long period of time) Don't work too hard or you'll _____ yourself _____. (to make someone understand something) There isn't enough work. (to manage to do a difficult job. 12. who is ill. 7. A: Use these verbs break bring build burn fill gear get give hold stand across B: Use these particles: down back for in off out to up way into The sentences in italics after each sentence explain what the phrasal verb means. 2. 3. 8. If you do it correctly. (to wait. 4. In some cases you will need to change the form of the verb.12 can be completed with a phrasal verb. (to take someone's place) At the meeting. 11. (to write the required information in the spaces on a form) He has _____ _____ the same job for the last six years. so we have to _____ some of you _____ for the day. (to reduce employee's hours of work because of shortage of work) 1 2 3 4 5 6 7 8 9 10 11 12 28 © Bloomsbury Publishing Plc. (to get ready) You must _____ all the forecasts _____ the budget. to not go forward) The company is _____ itself _____ _____ expansion into the African market. (to add something to something else that is being set up) Mr Smith is _____ _____ _____ the chairman. 9. the chairman _____ _____ the subject of redundancy payments. This phrasal verb means ‘to make something happen earlier than originally planned’. you will reveal another phrasal verb in the shaded vertical strip. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 10. (to become tired and incapable of further work because of stress) The management _____ _____ _____ the union's demands.general vocabulary Unit 0000 Phrasal verbs 2 Each sentence 1 . (to stop) The manager tried to _____ _____ to the workforce why some people were being made redundant. 6. (to refer to something for the first time) Make sure you don't make any mistakes when you _____ _____ the application form. Payment will be _____ _____ until the contract has been signed. using a verb and a particle or particles from boxes A + B. Write the appropriate phrasal verb for each sentence in the grid. (to make concessions or agree to demands) We weren't able to _____ _____ the discussions until midnight.

although everyone will have to work a bit harder. Yes. but it's going to take time. No. I don't think we're going to employ anyone else for the time being. A. The first one has been done for you. it's time to leave. Yes. they weren't answering the phone. there has already been some gradual expansion. Possibly. but we've made an offer to buy most of the shares. Well. I've had three phone calls already this afternoon. Well. F. O. 10. B. 9. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . No. they thought they might be able to do a bit better as long as we were prepared to work harder. we haven't actually bought it yet. 13. Can we clock off yet? Have you taken over the company? Are they hoping to build up a profitable business? Do you think you'll have to let Mr Walton go? Have our reps called in to give us their sales figures? Have the managers agreed to take on more staff for the Witney office? Can we get along all right with only half the staff we had before? I. G. L. 4. it was making a loss.general vocabulary Phrasal Unit verbs 0000 3 Match the questions on the left with the most appropriate answers on the right. 2. but we're not sure we'd want to wait too long before asking. J. N. Would you advise against moving the head office to Edinburgh? Did you manage to turn the company round? Do you think the staff will walk out when they hear the news? C. 5. The answers contain a definition or an explanation of the phrasal verbs in bold on the left. 15. I hope so. 7. D. Yes. 11. 12. K. Well. I don't want to allow any changes to be made at this stage. Let's go home. 14. 8. I certainly think it's a good idea to move it to a later date. We should manage. I don't think we should do that. and we really don't want everyone to stop working and leave in protest. 29 © Bloomsbury Publishing Plc. 3. E. Did you manage to get through to the complaints department? Shall we put back the meeting until everyone can come? Were the management willing to improve on their previous offer? Would you be prepared to hold out for a 10% pay rise? Will we be able to hold him to the contract? H. Yes. Yes. but it looks like it's our only option. 1. 6. Probably. M. We don't like making people redundant. but now it's a very profitable organisation.

(to do what is necessary for your job) 4. so took up her responsibilities to her deputy. (to reduce the amount of something used) Negotiations between management and the unions backed out after six hours. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . (to send or give a job to someone else. 20. 11. (to introduce or bring something in gradually) We may decide to bring down the price of some of our brands to help increase demand. (to advance in your career) Payment will be held up until the contract has been signed. 6. (to arrange for something to take place later than planned) We are planning to get ahead most of our work to freelancers. 19. (to pass your work responsibilities to someone else) The accounts department got out the draft accounts in time for the meeting. (to yield or to surrender) The new system of pension contributions will be called off over the next two months. 14. The phrasal verb you need for each sentence is explained in italics at the end of each sentence. (to stop being a part of a deal or arrangement) Workers refused to give in to any of their rights. 13. (to reduce) After several years with the company. If you complain. or to lose something. 8. (to produce something) After an agreement was reached. the union phased in the strike. Decide which ones are wrong and replace them with the correct phrasal verb. 9. (to stop a negotiation. 30 © Bloomsbury Publishing Plc. (to ask for something to stop) The management have refused to give up pressure from the unions. 17. (to produce something new) She decided to take early retirement. often as the result of pressure from someone) The meeting has been put off for two weeks. 3. (to start a new job) We had to cancel the project when our German partners broke down. which you will find in the other sentences. half of them use the wrong phrasal verb. 16. and was soon promoted. (to split something large into small sections) If you want to put out in your job. you might get your money back. 1. usually not in your company) He got on well in his new job.general vocabulary Unit 0000 Phrasal verbs 4 The following sentences each contain a phrasal verb in bold. 10. 5. she handed over a new post with one of our competitors. 18. 12. you'll need to show more commitment. (to succeed) It's very important to carry out your duties to the best of your ability. (to receive something which you had before) The company was broken up and separate divisions sold off. (to delay) We have installed networked computers to cut down on paperwork. However. 2. 15. (to hand something to someone. 7. usually because no agreement has been made) We plan to bring out a new model of the car for the motor show.

Some of them are not very complimentary. then match them with the idiomatic noun in the box at the bottom of the page that best applies to them. 6. 13. and which pays cash. 1.general vocabulary Idioms 1: The people you work Unit 0000 with There are a lot of informal. a boomerang worker ț a digithead ț an empty suit ț a free worker a goldbricker ț a happy camper ț a heavy hitter ț a hip shooter ț an idea hamster a Man Friday ț a moonlighter ț a mover and shaker ț a nethead ț a pilot fish a plug-and-play employee ț a seagull manager ț a self-made man ț a spear carrier a toxic employee ț a whizz-kid ț a workaholic ț a yes-man All of the words and expressions in this box can be found in the Bloomsbury Dictionary of Human Resources and Personnel Management. 22. and spends all his time on the computer. Ian is rich and successful because of all the hard work he has done. Richard is a senior executive who performs extremely well. Tom is an executive who dresses well and follows procedure. made a lot of fuss. 8. Harriet is a junior executive who assists a senior executive. 2. 15. Nora secretly has a second job which she goes to in the evening. Martin always agrees with everything his boss says. Louise is an influential and dynamic woman who makes things happen. 9. 3. = a happy camper Brian is a brilliant young man who has quickly become very successful. 17. Alice enjoys her work. 12. Ursula is a lazy employee who tries to get away with doing the least possible amount of work. Janine often moves from one job to another because she has skills that a lot of companies value. Wendy always follows her instincts when responding to a question rather than considering it rationally. Frank works all the time. but he didn't need to be trained for the job as he was already experienced in his line of work. idiomatic and slang words that we can use to talk about different types of people who work in a company. Oliver does a large variety of small jobs in the office. Penelope always appears to have an endless supply of good ideas. Clarice is an angry worker who is always spreading discontent in the office. Kevin is obsessed with the Internet. achieved nothing and then left. 7. 10. 4. The first one has been done for you. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Daniel was brought in to deal with a big project. 5. but returned to work for us again last month. but is not very good at relating to people. Elizabeth is a second-level manager who is responsible for carrying out commands and communicating messages from the top-level executives. Many of them are used in a humorous way. 18. 31 © Bloomsbury Publishing Plc. Gary is new to our company. 21. 11. Vic is very knowledgeable about technology and mathematics. 14. Sally left the company last year. so you should be careful how you use them! Read the descriptions of these different people. and is unhappy when he's not working. 19. and is always following him around the building. 20. but doesn't actually contribute much to the company. 16. and has no grievances against her employer.

(b). If an employee gets very angry at work because of something bad or unpleasant that happens. could be described as: (a) hammer and chisel work (b) nut and bolt work (c) bucket and spade work (d) pick and shovel work 2. We sometimes say that people who compete for success in business or in a career are working for the: (a) horse race (b) dog race (c) rat race (d) camel race 3. we can say that they have: (a) got the shoe (b) got the sandal (c) got the boot (d) got the slipper 12. 1. for each of these sentences. We might refer to a bad employer with a reputation for losing talented staff as a: (a) people churner (b) people mixer (c) people stirrer (d) people beater 5. especially a young one. (a) pencil-smack (b) pencil-thrash (c) pencil-punch (d) pencil-whip © Bloomsbury Publishing Plc. incompetent or non-essential employee from one department to another is known informally as a: (a) weasel waltz (b) turkey trot (c) cat calypso (d) rabbit rumba 4. If an employee is deliberately or accidentally excluded from decision-making processes. When somebody is dismissed from their job. You will find all the correct expressions in the Bloomsbury Dictionary of Human Resources and Personnel Management. such as examining documents for mistakes. If you criticize somebody in writing. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . The practice of transferring a difficult. (c) or (d). we say that s/he is taking or throwing a/an: (a) unwellie (b) illie (c) horriblie (d) sickie 8. Boring and detailed work. but in fact is only pretending to be ill. Work that offers the same money for less effort than another similar job is often known as: (a) a cushy number (b) a doddle (c) a pushover (d) child's play 11. you could be referred to as a: (a) catsbody (b) pigsbody (c) ratsbody (d) dogsbody 7.general vocabulary 32 Unit 0000 Idioms 2 Choose the correct idiomatic word or expression in (a). they might complain that they are being left: (a) out of their mind (b) out of the blue (c) out of their head (d) out of the loop 10. is sometimes referred to as: (a) a pink-collar job (b) a woolly-jumper job (c) a fluffy-slipper job (d) a furry-mule job 6. If you do a lot of different types of work in an office for very low pay. A job that is normally done by a woman. When an employee telephones to say that s/he is not coming to work because s/he is ill. we can say that they are experiencing: (a) office anger (b) work rage (c) shopfloor strops (d) workplace wobblies 9. we can say that you ________ them.

No. It's about time somebody told him to __________. That's not good news. In fact. A. B. We need to reduce the size of the company but we need to make sure it doesn't become unprofitable or inefficient. The only way to get promoted in this job is to flatter and be very attentive to the senior managers. 9. B. We all send a __________ now and then. 10. We need to get rid of some of our older and less productive staff. A. That's terrible! You shouldn't have to __________ people to get ahead in your job. he'll be fired. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . but he never offers me a pay rise. I suppose a bit of _________ is better than nothing. It's the same in our company. 4. don't worry. She certainly did. Offer him a _________ and see if he can be persuaded to stay. A. Alan says he's thinking of leaving the company to work for someone else. we're allowed to wear informal clothes to work. A. Oh no! Elaine sent me an email complaining about Mr Jones. A. Do we need to look at all the problems in detail? B. A. I've told Tom that unless he improves his performance at work. 6. cherry pick ț dead wood ț dress-down day ț dumbsizing ț ear candy exploding bonus ț eye service ț glad-hand ț graveyard shift ț helicopter view kiss up to ț leaky reply ț marzipan employee ț mushroom job shape up or ship out ț sweetener ț three-martini lunch 1. I agree.general vocabulary Unit Idioms 0000 3 Look at these mini-dialogues. B. not really. A. and I wrote her a reply. B. working the __________ can be a good way of making more money. 33 © Bloomsbury Publishing Plc. B. 8. That's true. and I've accidentally sent it to him! B. Good. A. A _________ should be enough for now. Yes. B. 11. Us too. A lot of our factory employees are happy to work at night because the money is good. You do not need to use all of the expressions. Our __________ is Friday. The __________ has to go as soon as possible. Oh well. B. A. __________ is more common than you think. I agreed that I thought Mr Jones was stupid and incompetent. 7. A. 5. __________ is something we need to avoid at all costs. B. On Wednesdays. 2. Ms Rigden met a lot of people at the conference. A. A. A lot of people in out company only do any work when the supervisor is watching them. 12. We just need the main ideas. I think I saw her __________ almost everyone there. 3. My boss always compliments me and tells me how well I'm doing. B. and complete each one with an idiomatic expression from the box. Well. didn't she? B.

In order to streamline distribution services. The good news this year is that company profits have ________ faster than the rate of inflation. You will need to change the form of the verb in many cases. 8. anyone caught smoking on company premises will be fined.general vocabulary Unit 0000 Changes Exercise 1: Verbs Complete these sentences with a verb from the box. we are installing a new. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . adapt ț adjust ț alter ț decrease ț demote ț deteriorate ț downgrade downsize ț enforce ț expand ț increase ț lay off ț phase in ț promote redeploy ț reduce ț relax ț release ț relocate ț renew ț renovate replace ț retire ț streamline 1. The first one has been done as an example. In some cases. When I wanted to leave the company early. The company will close for two weeks while the offices are being ________. she will be ________ from salesperson to manager. Salaries will be ________ to bring them in line with the higher rate of inflation. 14. The quality of work in the office has ________ badly since the old manager left. 3. 2. more than one answer may be possible. Our share of the domestic market has been much bigger since imports ________. 4. His contract was initially for five years. The company has decided to ________ the rules on smoking: from now on. we will ________ all our salaried staff with freelancers. 7. Over the next two years. 12. The company has decided to ________ the company rules on dress codes: from now on. 13. 11. 6. the management refused to ________ me from my contract. 15. 34 © Bloomsbury Publishing Plc. 16. He was ________ from manager to salesperson because of his poor handling of the department. but it has recently been ________ for another three years. 9. 5. We closed the design department and ________ the workforce to the publicity department. Older staff are being encouraged to ________ early. office staff are not required to wear suits. We have ________ our sales force in order to cope with the extra demand for our products. more efficient computer system. 10. Because of her excellent work.

relocate ț 17. We must ________ expenditure if we want to stay in business. the staff were ________ to other offices around the country. relax ț 15. We need to ________ some of the terms of the contract before we make a final decision. B. we have had to ________ 20 workers. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . There is an example in the second box. but this was ________ when the new post of International Sales Director was created. When the company closed its London offices. redeploy ț 13. release 16. 22. Until recently the most senior position in the company was European Sales Manager. Match the verbs with the instructions in the second box so that they become nouns. increase 11. In order to make the company more profitable. 19. we have to ________ the workforce from 108 to about 60. G. 20. 1. Exercise 2: Nouns The verbs in the first box can also be nouns. No change Add -ation (for example: decrease) Remove e and add -ing Remove e and add -ion Add -ment Remove d and add -sion Remove e and add -tion 35 © Bloomsbury Publishing Plc. 23. E. C. downsize ț 8. deteriorate 6. demote ț 5. 18. Because of poor demand for our products. The staff are finding it hard to ________ to the new style of management. adjust ț 2. F. 24. renovate ț 18. expand ț 10. or they can be made into nouns by changing the end of the word. alter ț 3. reduce ț 14. promote ț 12. 21. D. downgrade ț 7. retire A. decrease ț 4. enforce ț 9.general vocabulary 17. replace ț 19. The new system of pension contributions will be ________ over the next two months.

Yes. A. 4. They get plenty of breaks. B. The workers have __________ the time limit set by the production manager. 6. so he's rather __________ to be an ordinary shop floor worker. A. A. The first one has been done as an example for you. it's a very profitable __________. 3. One word can be used twice. That's not good. Right. and most of them clock off before three o'clock. we might need to lay off some of our casual workers.general vocabulary Unit 0000 Over and under Look at these mini-dialogues and complete each one with a word from the box. I thought you were the __________ for the accounts manager. They work very hard for the money they receive. Robert has a degree in business studies. they are at the moment. A. 2. We need to make sure we have enough to cover our __________. B. And unless the market improves. Yes. but not the day-to-day running costs of the company. Oh. A. I agree. We're rather __________ at the moment. doesn't he? B. Our sales revenue covers the manufacturing costs. 9. B. but that's because demand for our products is so low. overhaul ț overheads ț overmanned / overstaffed ț overpaid overqualified ț overrated ț overrule ț overrun ț overtime ț overturn overworked ț underachiever ț undermanned ț undermine understanding ț understudy ț undertaking ț underutilised ț underworked 1. Everyone says that Elizabeth works hard. She doesn't do as much as she is capable. 10. 8. 7. A. Does this business make a lot of money? B. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Do you think our staff are __________? B. but in my opinion she's a bit of an __________. B. The directors think that our staff are underworked . Our staff are always complaining that they're __________. A. B. 36 © Bloomsbury Publishing Plc. 5. They shouldn't go beyond the limits that set for them. These words all include over or under. I'm learning how to do the production manager's job in case he needs to take some extended time off. Right. A. A. B. B. A. I don't know why. No. Well. I don't.

Yes. We need to have it in writing. A. Well. A. What's our current __________ rate? B. I agree. perhaps they should call a meeting with the directors if they feel that their ability could be weakened. B. We're worried that the department will be __________ during the Christmas period. We need a legally-binding promise that your workers will remain on the shop floor during negotiations. Fine. Well. 18. A. The union and management decided to make some important changes last month.general vocabulary 11. perhaps it's because staff don't know how to use it. 16. A. B. B. Staff are worried that the director's complaints could __________ their productive ability. B. A. 15. 19. Well I'm not sure they can cancel decisions that have already been made. I don't think a private agreement is good enough. but it's being __________. A. but the directors decided they couldn't go ahead with them. it's one and a half times normal pay. If it's not being used enough. A. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Do you think it's time we made a few changes to the way we run the company? B. we'll provide you with a written __________ not to strike during that period. B. The first thing we should do is to __________ the company's union agreements. A. If we don't have enough staff then. A. Our new computer system is excellent. we can employ some casual workers. 20. 12. 37 © Bloomsbury Publishing Plc. It's vastly __________. Apparently the management are going to __________ some of the decisions they made last month. B. B. B. I think the 'first class service' they offer is valued more highly than it should be. A. 17. The management and the union have come to an __________ about the demarcation problems. 13. Are they allowed to __________ changes that have been mutually agreed? 14. if you work for more than the normal working time.

excellent 35. anpipctlsa. ab________. a 34. Two people were 10. pnosnie plan to make sure he would be well-off when he retired. but the other letters have been mixed up. and a week later he was asked to 4. eeerinepcx applied. re________ in sympathy and then most of the workforce 15. slyraa of £25.general vocabulary Unit A career 0000 case history Part 1 In this text. After a lot of discussion. Part 2 In this text. After all. cidnteadsa with good 26. then invited them back for another interview. ap________ that the company sent him. He was 6. Ian was delighted. striotlsh of the best 29. he had to 7. and Ian was one of them. A few weeks later. two of their friends 14. the company he worked for was having problems. di________ for 11. wa________ in support. —lked out ț —tire ț —senteeism ț —bezzlement ț —gh achiever —nd in ț —ck ț —smissed ț —tice ț —fered ț —lled in —op floor ț —omoted ț —ply for ț —terview ț —signed —mmute ț —plication form ț —y off ț —tend Ian Woodham left college and decided to 1. they 30. no________.000 32. A lot of 25. ap ply for a job which he saw advertised in the local paper. smlesana. All in all. the directors decided to 16. pmotoonir to the position of sales manager. upedmloyen. he would receive a 31. You will find the other parts of the words in the box. sa________ for continual 13. As he lived in a small town outside the city. apndoipet Ian. pr________ to a better position. jbo hgnnuti again. a company 36. iteenmncr twice a year. The atmosphere was so bad that Ian eventually decided to 19. After all the interviews had finished. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . The first one has been done for you. psrke such as private health insurance and a company car. and the chance of 37. in________. ha________ his 20. of________ the job that same day. A computer company had a 23. Rearrange the letters to make words. fi________ the 3. the directors made a 28. psocrsept looked excellent. la________ fifteen 17. em________ from the petty cash box. 38 © Bloomsbury Publishing Plc. at________ an 5. pre amunn. his future 38. However. with a 5% 33. qnafsuliictioa and 27. re________ early. vnyaacc for position of 24. csnmioiosm for each computer he managed to sell. three got the 12. He 2. co________ every day. and the managing director decided to 18. He was a 8. Ian couldn't afford to be 21. you have been given the first two letters of some missing words and expressions. the first letter of each word in bold is in the correct place. so he started 22. sh________ workers because there wasn't enough work. hi________ and so very soon was 9. however.

MBA = Master of Business _____. 28. K means _____. PLC = _____ limited company. CV = curriculum _____. 21. _____ and threats analysis. 33. 40. 11. 27. _____ out. 18. In £25K. MPP = maternity pay _____. 12. 35. ASAP = as soon as _____. 3. PIN = personal _____ number. together with their definitions. p.topic vocabulary Abbreviations and Unit acronyms 0000 Test your human resources abbreviations. 26. 4. SERPS = state earnings-related _____ scheme. 19. 23. CPD = continuing personal _____. 17. 7. SWOT analysis = strengths. EHO = environmental _____ officer. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . INSET = in-service _____. QWL = quality of _____ life. PBR = payment by _____. 34. NI = national _____. 20. NVQ = National _____ Qualification. 39 © Bloomsbury Publishing Plc. AVC = additional voluntary _____. Across 1. 31.a. You will find all of these. 16. 24. 32. EAT = employment _____ tribunal. PERT = programme _____ and review technique. 6. SSP = statutory _____ pay. 25. Look at these abbreviations. in the Bloomsbury Dictionary of Human Resources and Personnel Management. social and _____. HR = human _____. 22. 43. SAYE = _____ as you earn. 39. 2. TNA = training needs _____. 37. O and M = organisation and _____. PAYE = pay as you _____. OTE = on-target _____. SMP = statutory _____ pay. PIW = period of _____ for work. 10. The first one has been done for you. GMP = guaranteed _____ pension. Down 1. 14. economic. 13. 36. PR = public _____. VAT = Value Added _____. 38. TOIL = _____ off in lieu. 30. 9. EAP = employee _____ programme. 42. ESOP = employee share _____ plan. 15. PEST = political. ILO = International _____ Organisation. weaknesses. AGM = annual general _____. CEO = Chief Executive _____. R and D = _____ and development. EOC = _____ Opportunities Commission. 8. 41. 5. then complete the crossword puzzle on the next page with the words that are missing from their complete forms. TQM = total _____ management. LIFO = last in. 29. MD = Managing _____. = per _____.

T A X 2. 3. 23. 10. 40 © Bloomsbury Publishing Plc. 38. 9. 22. 35. 17. 37. 11. 16. 24. 30. 8. 12. 18. 14. 21. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 7. 43. 15. 28. 5.topic vocabulary 1. 32. 25. 13. 40. 6. 31. 42. 27. 33. 34. 19. 29. 39. 36. 41. 20. 26. 4.

I don't think he's doing a very good job. who makes sure the company is running efficiently. arranging meetings and so on.topic vocabulary 41 Company Unit positions 0000 Read this text in which someone is describing the different people who work in her company. she's the one to ask. the company doesn't seem to have made much money for quite a long time now. He's a highly skilled worker. At the moment. and he has to answer to Elizabeth Watkins. there is a dispute between the workers and the management about money. We've lost a lot of business because of industrial action recently. First of all. The man in the office over there wearing the Versace suit and the Rolex is Eddie Rolfe. so he's in charge of all the workers on the factory floor. when you've finished. On the factory floor we have Harry Rampling. and he is helped in this job by Ray Harrison. filing documents. The first one has been done for you. To tell you the truth. Susie Farraday works for Ms Watkins. could you empty the bins please? Let me tell you about some of the other people who are currently working in my company. This is Alice Ranscombe. Reg. Andy Kelly represents the workers in discussions with the managers about things like wages and conditions of employment. the company has brought in Jennie Wilkinson to help sort things out (she doesn't work for our company and isn't concerned with the dispute. I do hope the workers don't go on strike again. She spends a lot of time working with Ronald Anderson. there's Anne Kennedy. Our company makes computer components. The workers want more. The man over there sweeping the floor is Reg McEnery. who does lots of small jobs in and around the office. and I am responsible for the company's productive use of its workforce. who is the most important director in charge of the company. and we need to make sure that production keeps up with demand. we had to bring in Jack Langsdale from the government to make the two sides agree). In addition to our Bristol office and factory. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Richard Giddings is the one who makes sure people know about our products and services. and Brian Larrs attends the board meetings only to give advice. He controls the company finances. who works in my department typing letters. we also have an office in Birmingham: Mary Myers is responsible for the company's work there. then match the names of the different people with their positions on the next page. some letters posted. © Bloomsbury Publishing Plc. And this is Jessica Hopkins. Stephen Bird is the man who supervises the production process. Welcome to the Bristol division of Compuflop plc. or want a cup of tea. Anyway. who is appointed by the shareholders to help run the company. and she performs various secretarial and administrative duties for her. Alan Johnson presides over the company's board meetings. and the management say the company can't afford to give a pay rise. so hopefully she will be able to settle it . If you need some filing done. My name is Marion Smith.the last time we had a dispute. You probably saw his Ferrari parked outside when you arrived.

non-executive director S. accountant 42 © Bloomsbury Publishing Plc. area manager B. I didn't realise we were in that much trouble! 1. Eddie Rolfe 5. trade union representative K. official mediator C. Anne Kennedy 7. Jennie Wilkinson 19. Mary Myers 15. chairman O. Tabitha Bradley 21. arbitrator M. And why are you here? You're here to take over the company and close it down?! Oh dear. Jessica Hopkins 4. secretary R. Elizabeth Watkins 9. official receiver D. Harry Rampling 17. Marion Smith 2. Tony Preston. Brian Larrs 12. She finished university last month. Ray Harrison 14. Girl Friday I. assistant manager N. I'm sorry. personal assistant L. chief executive officer E. Tabitha Bradley is one of them. Alan Johnson 11. Nice to meet you Mr Preston. foreman F. human resources manager J. She's hoping to work with us in the future.topic vocabulary We also have a few other people who are here on a temporary basis. production manager G. Alice Ranscombe 3. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Andy Kelly 18. and she's learning a bit about the company. Richard Giddings 16. Stephen Bird 13. I didn't catch your name. Jack Langsdale 20. advertising manager T. Ronald Anderson 8. caretaker U. managing director P. Susie Farraday 10. graduate trainee Q. company director H. Tony Preston A. Reg McEnery 6.

Blackberry Way. which includes a (14)___________ (15)___________ of £20K per (16)___________. we can offer an (11)___________ (12)___________ (13)___________. They will be able to work as part of a (7)___________. In return. send your (20)___________ with a (21)___________ letter to: APB Ltd. WH8 4RT APB is an equal opportunities employer 43 © Bloomsbury Publishing Plc. and other (19)___________ such as a company car and free meals. Whittersley. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . and should have (8) ___________ and the ability to (9)___________ and inspire their (10)___________. 10% (17)___________ on all sales. Norton Towers. If you are interested in working for this us. a guaranteed annual (18)___________ of £1K. annum ț applicant ț attractive ț basic ț benefits ț colleagues ț commission covering ț CV ț drive ț experience ț increment ț leading ț motivate package ț post ț qualified ț rewards ț salary ț team ț vacancy (1) Leading manufacturing company APB has a (2)___________ for the (3)___________ of Sales manager to begin work in our busy Manchester office from this September. The successful (4)___________ will be suitably (5)___________ and should have had extensive (6)___________ in sales management.topic vocabulary Recruitment advertising Unit 0000 Complete this job advertisement with appropriate words from the box. The first one has been done for you.

(7)________. To (10)________ the work of the production department. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . + bank holidays. To (16)________ sales reports for Head Office. 10 machinists. To (19)________ with problems as they rise on a day-to-day basis. accountability ț agree ț Benefits ț Branch ț deal ț ensure ț Full time ț Head Hours ț Key ț Leave ț Location ț negotiate ț inspect ț Part time ț produce Reports ț responsibilities ț Responsible ț Shift ț supervise ț title ț visit Job Description Job (1) title (2)________: (4)________ to: (6) ________ (8) ________ entitlement: : Regional Production manager Ealing (3)________. To (14)________ product is manufactured according to agreed specifications and within time schedules. There are three words that you do not need. To (15)________ quality of finished product. 2 cleaners. To (17)________ with suppliers on base material prices. 3 trainees.topic vocabulary Unitdescription Job 0000 Complete this job description with words from the box. The first one has been done for you.5.30 21 days per annum.00 . ½ To (13)________ product specifications with sales departments and time schedules with stock control department. Main (9)________: (11)________ (12)________: ½ ½ ½ ½ ½ ½ (20)________ for managing: 1 sub-manager. West London Production Manager. Monday to Friday 9. (5) ________ Office. 44 © Bloomsbury Publishing Plc. To (18) ________ suppliers on a regular basis to check quality of base materials.

uk (9)________ and (10)________: Last school(11) ________: (12)________ or (13)________: (14)________ and (15)__________: Briarwood Secondary. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Holloway Road. I confirm that the above (34)________ is correct to the best of my knowledge. (19)________ employer and (20)________ of employment: (23)________ for (24)________: Employment (18)________. 45 © Bloomsbury Publishing Plc. absence ț absent ț address ț approach ț assessment ț attended ț college ț contact dates ț Degree ț Diploma ț dismissal ț duties ț education ț email ț employer employment ț examinations ț false ț first name ț history ț home ț illness ț information leaving ț offer ț present ț postcode ț qualifications ț reason ț referees ț suitability surname ț title ț training ț university Application for (1) employment as: (2)________: (4)________: (5)________: Telesales Manager (3)________(s): Sheppard Eric John 136 Wrenhouse Street.topic vocabulary Application Unitforms 0000 Complete this job application form with appropriate words from the box. Central Business School. The first one has been done for you as an example. and have more responsibility. Geography BA (16)________ in Business Administration (Upper second with Honours) RSA (17)________ in Business Monitoring other telesales operatives as (22)________: part of quality control. Alice Waugh (Ex-colleague) Burrett and Dowling Insurance 15A Searle Street Rigdenbury HB2 9TY No (29)________ will be made to your present employer before an (30)________ of employment is made to you.Present. Endham. History. I accept that deliberately providing (35)________ information could result in my (36)________. Berkshire. please give details with the number of days you were (33)________. RG87 6GH 01988 879910 (8)________: (6)________ details (7)________ telephone: ericshep@freemail. Please give the names of two people who can give an (26)________ of your (27)________ for this job (one of whom should be your present (28)________): 1. Unit 7b Millsfarm Estate. Mr Boyd Walton (Manager) Safenet Insurance (Address above) 2. Endham North London University. London. Safenet Insurance. Tottenham. London N17 8YT 2002 . Addingsbury A-Levels: Economics. I would like to develop my potential in sales and marketing. Job (21)________: Assistant telesales manager and coordinator. If you have had an (31)________ in the last two years which has caused you (32)________ from work. (25)________. Cold-calling potential clients for Insurance scheme.

_____________ or through a 7._____________ (the people who are interested in the post). it might say that you need to be practical. and employers have to pay these agencies for each employee they successfully provide._____________ or 5. commission._____________ which helps people to find employment. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) ._____________._____________. which means that they will employ people regardless of their sex._____________ (paid 19. Complete each part with the words and expressions in the boxes. These requirements might include 13. religion. company car. which are provided by the state. which are independent companies. regular 17._____________. The first answer for each part has been done for you. work 14.topic vocabulary Unit recruitment The 0000 process This text about the recruitment process below has been divided into three parts. It does this 2. 46 © Bloomsbury Publishing Plc. The advertisement will also specify what 16. These work closely with employers to let potential employees know about the jobs that are on offer (also included in this category are 9._____________ employers (or 22._____________ (for example._____________ (for example. free medical insurance. and certain 15. usually found in a school or university. There are two main types of agency. professional and have a sense of humour)._____________ in similar lines of work._____________._____________. it usually advertises the post. etc. The advertisement must be careful it does not break employment laws concerning sex and racial 20. Part 1 affirmative recruitment ț applicants ț appointments ț benefits description ț disabilities ț discrimination ț equal opportunities experience ț externally ț institutional agency ț increments internally ț job centres ț journals ț leave ț personal qualities private recruitment agency ț qualifications ț recruitment agency rewards ț situations vacant ț vacancy When a company or organisation has a 1._____________ section of a newspaper. etc) the company can offer in return._____________._____________ (academic. and which can be found in most main towns in Britain and other countries). A job advertisement has to give an accurate 11._____________._____________ employers in the USA). 23. in the company magazine or on a company notice board) or 3. in specialist trade 6. vocational and professional). vacancy for a new member of staff. skin colour. The second is the 10._____________ (basic salary._____________: some companies emphasise in their job advertisements that they are 21. The first of these is the 8. etc) and 18._____________ of the job and what it requires from the 12. either in the 4.

The second is the 10. hobbies and outside 6. special 5._____________ tests._____________ contract and have to complete a 13. including 11._____________ tests (which look at psychological traits of the applicant). Before s/he actually starts working._____________ contract. educational qualifications._____________ from people who know him / her. They then prepare a 7. There are several of these. 13. seven-point plan when they recruit for a new post._____________ applicants. There may also be tests to see whether the applicant is suitable for the post. 47 © Bloomsbury Publishing Plc. with one applicant being interviewed by several people at once. where the employers make sure that s/he is suitable for the job before being offered an 14. The managers of the company will look at these._____________ interview. is the applicant smart and well-presented?)._____________ tests (where several applicants are put into an imaginary situation and decide how to deal with it)._____________ form.topic vocabulary Part 2 application ț aptitude ț board ț candidates ț covering ț CV group-situational ț in-basket ț introduction ț medical ț one-to-one pre-selection ț psychometric ț short-list ț turn down The job advertisement will usually ask people interested in the post to send their 1._____________ the post. to assess how s/he is getting on in the post. s/he may go through an 11. which test the applicant's skills and knowledge. The first is the 9. Part 3 appearance ț circumstances ț disposition ț fixed-term ț follow-up induction programme ț intelligence ț interests ț offered ț open-ended potential ț probationary ț references ț seven-point plan skills ț temporary Many employers use a 1. s/he will be asked to provide 9. 12. and if these are positive s/he is then 10._____________._____________. They look at different aspects of the applicant to decide whether or not s/he has the correct 2._____________ test to see whether they are healthy enough for the work. After s/he has been with the company for a while. Applicants may also have to go for a 15. If a candidate gets through the above stages._____________. where they choose or 6. there might be a 16_____________ session._____________ period. Sometimes._____________ interview._____________ to learn more about the company and the post. general 4._____________ and family 8. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . CV with a 2. These include physical 3. and 14._____________: these are the people who will then be invited for an interview._____________ for the job._____________ letter or a letter of 3. s/he may be given a 12. mental and emotional 7. and his / her potential for acquiring more skills and knowledge)._____________ tests (in which an applicant has to deal with a number of imaginary tasks similar to those s/he would face in the job). Interviews usually take one of two forms._____________ of possible 8. with one applicant and one employer talking together. and go through a 5. or they will ask people to write or call for an 4._____________._____________ or 15._____________._____________ (for example._____________ procedure.

She's not very ________. She isn't very good at making decisions. One of his main problems is that he lacks ________: he always seems worried and nervous. and never helps others. 3. and in that respect she's very ________. 16. he's clearly well-trained and good at his work. 25. He never shares information. She seems to be rather ________ and doesn't mix well with other members of staff. She deals with problems well and makes good decisions. She's always arguing with everyone. 24. 23. His main problem is that he is extremely ________.topic vocabulary Unit 0000 Personal qualities At job interviews. 20. She's so ________. She's rather ________: she thinks she's much better than everybody else. and will always help people if they have problems. abrasive ț ambition ț conceited ț confidence ț confrontational ț critical decisive ț impulsive ț industrious ț udgement ț motivation ț obstinate ț popular practical ț professional ț punctual ț rapport ț relationship ț reliable ț reserved sensible ț sensitive ț selfish ț sociable ț willing 1. 8. 2. and always does a good job. I think he lacks sufficient ________. He clearly has ________. One word can be used twice. 21. The first one has been done for you. 11. and always has to be told what to do. He quite ________. 5. and is always starting arguments or making people angry. and is keen to move up the company ladder. 4. The same qualities are also considered when staff receive appraisals and assessments. 7. She's very ________ to the needs of others. He has a very ________ approach. He works well with everyone: he has excellent ________ with his colleagues. I think he's basically ________. and enjoys working with her. She's a very ________ worker. and really enjoys spending time with her colleagues both inside and outside the office. 12. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . She's always pointing out people's faults. interviewers have to look at the other qualities that make a candidate suitable for a job or not. Use the nouns and adjectives in the box to complete the sentences. He's extremely ________. 10. He's very ________ . 14. 13. 48 © Bloomsbury Publishing Plc. 17. 18. candidates are assessed on their suitability for the job they are applying for. In addition to their qualifications and experience. He's very ________. and always has to check that he's doing the right thing. He's always ________ to cover for others when they need to take time off. 19. and rarely thinks carefully before making important decisions. If you ask her to do something. 22. 15. you know she will do it because she's so ________. and gets upset when people point out his faults. and always works steadily and hard. 9. She has a very poor ________ with her colleagues. he doesn't seem very keen. He always arrives on time. 6. People complain that he's very ________. He has a very ________ manner when you speak to him. and as a result people don't go to him with their problems. He shows excellent ________ when making difficult decisions. She's very popular : everybody likes her. and almost never takes others' advice.

15am . 2. Either a word is spelt incorrectly. during which time employees may be terminated with two weeks' note on either side. £22. 4. Saturdays will be paid at time x 1 ½. 6. 14. After successful completion of the probbation period. 20 days per anum. 3. 9. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Head Office. 1. The company does not operate a pension sceme. All appointments are subjective to three months' probbation. To perform various secretarial and administrative duty for the MD. the form of the word is wrong. Name of employ: Name of employed: Job titel: Job descriptive: Job locally: Celery: Started date: Hours of labour: Undertime: Holiday enticement: Absent from work: Pension sceme: Dissiplinary and grieving procedures: Probbation: Term and conditionals of employment Avicenna Holdings plc Martha Jennings Personal Assistant to the Managing Director. If for any reason you cannot come to work. 12. All apointments are subject to satisfactory referrals. Full time. 8. Terminator: 17. Information on these procedures are provided in the staff handybook. Truro. you should telephone your manager as soon as possible. the note period will be three months. 15. 18. 16.5. Extra hours worked will be paid at the normal hourly rat. 9. Some of the mistakes occur more than once in the contract. 10. 11. or a wrong word has been used. You should arrange this separately.000 per anum (payable monthly in rears) 1 April 2005. 1 hour lunch. together with information on all company police. Referrals: Singed: Martha Jennings Date: 21 March 2005 49 © Bloomsbury Publishing Plc. Identify and correct these words. 13.topic vocabulary Contract of employment Unit 0000 In this contract there are 31 vocabulary mistakes.45pm Monday until Friday. 5. Sundays at time x 2. 7.

parents who have children under 6. for a minimum of 30 minutes for lunch. Time and a ________ is the normal rate of pay plus 50% extra (for example. Down ( Ķ ) 2. 21. 4. 13. When somebody is always on time for work. When you record the time you leave work by putting a card into a special machine. ________-________ is a form of employment in which two or more people share a single job. or disabled children under 18. 18. about 8 hours a day 5 days a week). each person working part-time. just before it gets dark. for paid sick leave.topic vocabulary Unit 0000hours Working Complete the sentences with an appropriate word or expression. 3. when an employee does overtime or works evenings). 5. we say that they are ________. If a company does not operate a flexible time system. This right is known as Flexible Work ________. In Britain. where employees can start or stop work at different hours of the morning or evening. Several of the sentences refer to shift work (when employees work for a period and then are replaced by others). and send the finished material back to the office by email. ________ is a person's right to something (for example. ________-________ is the fact of being on time for work (for example. Shift ________ are payments made to an employee in addition to their basic pay to compensate them for the inconvenience of the pattern of shift work. ________ shifts refers to a system where employees take turns in working different shifts. ________ is a working method where employees work at home on computer terminals. 15. He was warned for bad ____-____) ________ time is paid time which the management agrees an employee can spend on rest. 9. 27. you ________ ________. at weekends or on public holidays) is called ________ time.e. cleaning or meals. not working. Employees who work ________-time work for the normal working time (i. 25. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . for a paid holiday. Clue 1 across has been done for you. 26. 12. have a legal right to have their working hours arranged to help them with their responsibilities. 6. we say that the employees work ________ hours. The act of changing an employee's shift or working hours is called shift ________. Some of the sentences refer to flexible work systems. 17. The ________ shift is an informal expression for the night shift. 8. A duty ________ is a list of times showing when each employee is on duty at those times. 50 © Bloomsbury Publishing Plc. provided that they work a certain number of hours per day or week. 19. The ________ shift is another name for the evening shift. A time for which work is paid at twice the normal rate (for example. 24. Across ( ‘ ) 1. etc) Hours worked more than the normal working hours are called ________. and write the answers in the crossword grid on the next page.

24. 20. 16. A company of organisation that puts too little emphasis on flexibility in its working practices is known informally as a ________. ________ time is a period when employees working under a flexible time system must be present at work. 23. 11. 23. 15. 3. at night or during public holidays when most people are not at work. 1. T U A L 5. 14. 8. When an employee is moved systematically from one job to another. 22. Employees who work ________-time do not work for the whole working week (for example. 12. 10. this is known as job ________. 21. C 2. A time ________ is a record of when employees arrive at and leave work. 18. 26. 22. 7. 25. or one which shows how much time an employee spends on different jobs each day. 17. 16. 27. 9. they might only work 4 hours a day instead of 8) A company or organisation that puts a lot of emphasis on flexibility in its employment practices is known informally as a ________. 10. 4. 51 © Bloomsbury Publishing Plc. P U N 6. 20. 13. ________ is a short form of the expression flexible time. 11. An employee who works ________ hours works at times such as in the evening. 19. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 14.topic vocabulary 7.

2. 7. 29. etc)? Do you feel that the health and safety ponsrvisoi are adequate? How do you feel about the pay and ntbesefi you are receiving? Would you mermdecon this company as an employer to others? Have you got any other mocstemn you would like to make? 52 © Bloomsbury Publishing Plc. 17. 15. HR services. 26. 19. Each one has a word in bold in which the letters have been mixed up. 18. 28. 27. 8. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 21. 30. 4. 3. 24. security. The first letter of each word has been underlined. Do you think the work you are doing meets or exceeds the correct dastnadsr? = standards How far do you think you have the skills and negdkwloe to achieve your duties? How would you describe the uqaylit of the work you are doing? Do you feel you have met the work bocjetesiv that were set for you? Do you think you have room for pimoetrenvm? In your opinion. Rearrange the letters to make words. 6. 12.topic vocabulary Unit 0000 Appraisals Look at this list of common appraisal questions. 10. 16. There is an example at the beginning. 14. 25. 1. 13. office accommodation. what are your main nestrsgth and seswenasek? Would you benefit from going on a ntrgniai course? Do you feel you are able to manage your work husceled? Are you happy with your career ogrporesnsi at the moment? Would you like to do something a bit more egiclhglnna? Are you given help and meeoncntgurae when you need it? What do you like most and what do you like steal about the job you are doing? How do you feel about your odkaorlw? Is your current job scdeonritip accurate? Are your job duties clearly edendfi? Do you feel that there are enough opportunities for madtanceven? Do you have any suggestions for iniprmgvo your current job? Are you happy with the aemrlo in your department? What are your working shireltoipsan like with your colleagues? Do you feel diceslipin is fair in your department? Does your manager show you fair etetatrnm at all times? Does your manager deal trypopml with problems? Does your manager deal efficiently with staff pacontmlis? Does your manager inform you of your gropesrs? Does your manager give repisa for work well done? How do you feel about the flitaisiec and services provided (for example. 9. 11. 20. 5. 22. 23.

15. 8. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . A ________ shows an employee how much pay s/he has received. 4. they ask for a rise. 5. When an employee wants some of his / her wages paid in advance. we say that it is paid by direct ________. When North American employees want more money. we say that it is ________-linked. A pay ________ is the money and other benefits offered with a job. insurance. 17. 13. has been removed. 6. 1. etc have been removed. A ________ plan is a plan to help people save money for when they retire from work. insurance. Money that is removed from our wages to pay for tax and national insurance is called a ________. we say that we ________ their wages. Time for which work is paid at twice the normal rate (for example. When we work for more than the normal working time. 9. 10. When the money that an employee receives rises automatically by the percentage increase in the cost of living. 12. A wage is money that is normally paid to an employee on a weekly basis. 16. ________ refers to the wages after tax. etc. An extra payment in addition to a normal payment is called a ________. Extra money paid to employees in dangerous jobs is called danger money. because they are late). When an employer pays an employee his/her wages directly into his / her bank account. at weekends or on public holidays) is called ________ time. 11. When British employees want more money for the work they do. When we remove money from somebody's wages (for example. s/he might ask his / her manager for a ________. we say that we work ________. they ask for a ________. etc. An automatic and regular increase in pay is called an ________. The ________ wage is the lowest hourly wage which a company can legally pay its employees. 3. 2. 53 © Bloomsbury Publishing Plc. 14. 18. and how much has been removed for tax. insurance. A ________ is the list of people employed and paid by a company. The words can be found by reading to the right ( ‘ ) and down (Ķ).topic vocabulary Rewards and benefits Unit 0000 1 Exercise 1 Complete these sentences with words which you will find hidden in the box on the next page. 7. and a ________ is money that is normally paid to an employee monthly on a regular basis. The first one has been done as an example. ________ refers to the wages employees receive before tax.

There are currently 137 people on the company's ________. If you come late again. which means that they are paid at the end of the working period (for example. 7. 6. but the company is offering a very attractive pay ________. Wages are normally paid in ________. 8. but you get ________ time for working at the weekend and on public holidays. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Each year you will automatically receive a pay ________ which is ________-linked to rises in the cost of living. 1. we can give you a ________. we will have to ________ £20 from your wages. 3. but I only got £750. We pay £15 an hour. ________ is another word for the money that people receive for working. 20. 2. My salary is £2500 ________ a month. A ________ is an additional amount of money paid to an employee to compensate him / her for living in an expensive area. complete these sentences with an appropriate word. 54 © Bloomsbury Publishing Plc. but after tax and National Insurance ________. 4. 10. I receive £1850. The work is challenging and the hours are long. at the end of the week or month that the employee has worked). but if you need some money before then. 21. We don't give you a paycheque: your money is paid to you by direct _____. Because the company has performed so well this year.topic vocabulary 19. Wages are usually paid in ________ at the end of each month. p a y r o l l i i p a y s l i p n n a r r e a r s c d d o c k n e t r e a v d o u b l e x n e e s d p i m q g r d u e a j e r e t u b f c k n s r i c p g k l t d a m t e r a i s e b e i n h g m a p g r o s s e n l o m i n i m u m a s i n c o m e o r i c b o n u s p y t w e i g h t i n g Exercise 2 How much can you remember? Without looking back at Exercise 1. 5. I think there's been a mistake on my ________: it says I've received £850 this month. 9. the management is delighted to offer a generous end-of-year ________ to all our employees.

__________ or 24. is that of 1. usually given only to individual employees who work particularly well. __________ for employees who are very rarely absent from work. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . __________ when s/he agrees to join the organisation. __________) such as a company car. is another reward which is often offered. These are real. free meals.topic vocabulary Rewards and benefits Unit 0000 2 Exercise 1 Complete the text with appropriate words and expressions from the box. and include 3. and career 29. __________ (being with a group of people you like and get on with) is also a very important reward. 13. __________. If an employer is particularly keen to recruit somebody. __________. __________ – money paid to a salesperson or group of salespeople which is usually a percentage of the sales made. __________ opportunities. __________. or who make a significant contribution to the company. __________ (people enjoy being in an important position or a position of authority). where the employee can choose from a menu of benefits on offer. the practice of dividing profits among the employees. especially common in the USA. Some employers also offer an 11. These are non-material. which is similar to this. acceptance bonus ț attendance bonus ț basic ț benefits ț commissions ț comradeship development ț direct ț duvet days ț extras ț extrinsic ț fixed flexible ț gainsharing ț growth ț incentive ț indirect ț insurance ț intrinsic motivation ț pensions ț performance-related ț premium bonus ț production bonus profit sharing ț recognition ț satisfaction ț security ț share ț skill ț status Rewards for work fall into two main groups. This includes 5. holidays. and include 25. The second group of rewards are 23. __________ plans. and in many opinions the most important. behaviour and productivity are becoming increasingly common. __________ pay. In addition to payment. __________. and is often offered in order to increase 8. 31. which means that the employee is not able to choose what s/he gets. __________. the chance to learn a new 28. but some companies offer 21. __________ at work can also be included in this group. health 18. __________. If an employee takes less than the standard time to finish a task. Benefits are usually 20. __________ pay. 17. __________ benefits. material rewards. _________ pay (a guaranteed wage or salary paid by the hour. Some companies also offer 6. and 4. __________. or on a weekly or monthly basis). __________. __________ option schemes. 22. __________. 16. job 26. which offer employees increased rewards and benefits for good attendance. __________ (a new concept. the opportunities for personal 27. in which an employee can call their office and say they do not feel like coming to work even though they are not ill). other rewards may be offered. The first. which is linked to how well an employee or a group of employees works. __________ (known informally as 15. __________ and 19. 55 © Bloomsbury Publishing Plc. s/he might receive a 10. The first one has been done for you. 7. direct or 2. __________ rewards. These include 14. __________. they might offer him / her an 12. __________: it is also sometimes known as a 9. is extra money paid to a group or company for increased productivity. and for most employees. Safety and 30.

etc. 1. What might an employee receive if s/he is very rarely absent from work? 4. behaviour and productivity. Which of these words is closest in meaning to importance and position in society?: (a) status (b) statute (c) static (d) statue (e) stateliness 56 © Bloomsbury Publishing Plc. True or false?: Gainsharing is money paid to somebody when they agree to join a company or organisation. Choose the correct option: Plans which offer employees increased rewards and benefits for good attendance. 9. 7. 6. What is the informal word for benefits? Choose the correct option: A benefit in which an employee is allowed to telephone the office to say that s/he does not feel like coming to work is known as a: (a) blanket day (b) pillow day (c) quilt day (d) duvet day (e) bedsheet day 8. 3. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 5.topic vocabulary Exercise 2 How much can you remember? Without looking back at the text. it is called __________ pay. are known as: (a) inventive plans (b) inedible plans (c) incentive plans (d) inflexible plans (e) indentured plans 10. True or false?: benefits that employees can choose from a 'menu' are called flexible benefits. What is the name we give to real material rewards? 2. What is the name we give to non-material rewards? Complete this sentence: When pay is linked to how well an employee or a group of employees works. answer these questions.

A day when all employees in the country are allowed to take a day off work is called a _____ _____. 4. 11. their right to a paid holiday from work) is called an _____. Several of the sentences use the word leave. these days are known as _____ days. 12. If an employee is away from work without permission and without a good reason. 15. we can say that s/he has taken _____ absence from work. The percentage of a workforce which is away from work with no good excuse is called the _____ rate. When an employee gets time off from work instead of pay (for example. Some of the letters have already been put into the grid to help you. Employees can be or go on leave. A person's right to something (for example. A short period of leave given to a father to be away from work when his partner has a baby is called _____ leave. A period of leave during which an employee is not allowed into the company offices is known informally as _____ leave. 57 © Bloomsbury Publishing Plc. 2. A certificate from a doctor to show that an employee has been ill is called a _____ certificate. s/he has leave of _____. 10. 1. 14. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 8. A period of paid or unpaid time off work for the purposes of research. If an employee has permission to be away from work. if they work overtime and get some time off work instead of overtime pay). 7.g. If you do this correctly. A period when a woman is away from work to have a baby (but is still paid) is called _____ leave. In these cases. we say that they take time off _____ _____. He isn't here. When an employee is sick and has to wait three days before s/he can claim sick pay. 13. 5. 3. A period of paid leave given by some companies to staff who have completed several years of service is called _____-_____ leave. Leave during which an employee receives no money is called _____ leave.topic vocabulary Holidays and other timeUnit off work 0000 Complete these sentences with an appropriate word or words. you will reveal a hidden expression in the shaded vertical strip which means time off work granted to an employee to deal with personal or family problems. he's on leave). leave is a noun for permission to be away from work (e. 6. and write these words in the grid on the next page. 9. A holiday from work which is fixed by law is called a _____ holiday. study or travel is called a _____.

2.topic vocabulary 16. 12. 9. 1. Paid time off from work given to an employee to help him / her deal with personal affairs is called _____ leave. 17. 18. 15. b p a i e t s c f t 58 © Bloomsbury Publishing Plc. A payment made by the government or by a private insurance company to someone who is ill and cannot work is called sickness _____. u t d t l t u g a a s o o t u a i n e h g b d e r y n c e i a r m s c 14. 17. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 3. 10. 16. 6. 8. 11. 7. 4. 18. A holiday or period when people are not working is called a _____ (especially in the USA). 13. 5.

and neglect of duties on the shop floor. 9. 4. make a list of the useful words and expressions that can be used in these different types of letter. 2. On 7 May. She came to work for this company as a Trainee in the production department.topic vocabulary Unit Letters 0000 On the next two pages you will see sentences from seven different types of letter. following persistent neglect of duties on your part. 3. 7. persistent absenteeism. 12. 6. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Thank you for your application for the post of Production Manager at Graffix plc. you were given a written warning in accordance with the Company's Disciplinary Procedure. and is particularly keen on keeping up to date with new technology. 8. Following the disciplinary interview which you attended on 12 June.there is one sentence which does not match any of the letter types. (A) Invitation to interview (B) Letter of reference (C) Letter of appointment (D) Written warning (E) Letter of dismissal (F) Letter of resignation (G) Acknowledgement of resignation 1. Be careful . We expect to see an improvement in your punctuality and attendance. Look at each sentence carefully. Following your interview and our conversation yesterday. and rapidly moved up the scale to become Deputy Production Manager three years ago. then match it with one of the letter types from the list in the box. I am writing to confirm the decision taken that you will be given a written reprimand under our Disciplinary Procedure. I am delighted that you will be coming to work for us. 13. has always been on time and has rarely missed work through illness. provided your conduct reaches a satisfactory level. She is a very able manager. I have known Jan Kelly since she started working with the company in 1999. 5. The nature of the unsatisfactory conduct was your continual lateness. 59 © Bloomsbury Publishing Plc. As I told you yesterday. but will be disregarded for disciplinary purposes after a period of six months. 11. this letter is to confirm your post as Production Manager commencing 2 October. This will be placed in your personal record file. When you have done this. I have decided to hand in my notice and this letter is to inform you of my decision to leave the company. Underline the key words or phrases which helped you to decide. and a more professional approach to your work by 30 June. 10. She has always worked well with other members of staff. This letter and the attached terms and conditions form the basis of your contract of employment. 14.

22. 34. 32. We would like you to come for a preliminary interview with our Production Director. 18. especially concerning access. 17. 23. but you agreed during our conversation that in my case this could be reduced to five so as to enable me to take up the offer of another position. Thank you for your letter of 19 October telling us of your intention to leave the company. and shall be leaving with many regrets. At the disciplinary hearing held on 16 October. you would be dismissed from your post. 19. 28. as the prospects of further advancement are greater. it was decided that your performance was still unsatisfactory. On a personal level. James Mills. I have been very happy working here. and that your last day of service with the company will be 2 November. I am therefore writing to confirm the decision that you will be dismissed. 60 © Bloomsbury Publishing Plc. if you have any queries about your new post. In a letter of 18 June. I felt that this was an offer I felt I simply could not turn down. The likely consequence of insufficient improvement is dismissal. please let me know in advance. and we look forward to welcoming you as a member of our team on 2 October. I have however been offered a post at a substantially higher salary with another company. 20. Furthermore. 21.topic vocabulary 15. I shall be particularly sorry to see you go. We are naturally most sorry that you should be leaving us. in writing. 25. 16. 24. 35. but I understand your reasons for doing so. and should last about 30 minutes. 33. I would be grateful if you could call me to arrange a suitable time on one of those days. you have been an excellent manager. please do not hesitate to call me on extension 2340. 30. 29. but I know that she is looking for a more challenging position. The company you are joining has an excellent reputation. In the meantime. You have the right to appeal against this decision to the Production Director within seven days of receiving this letter of dismissal. Unfortunately. As I explained to you. giving your reasons. If you have any special needs. I am sure you will find a very pleasant working environment here. I have noted that your last day of service with us will be 23 November. The notice period indicated in my contract of employment is six weeks. 26. and I have passed this information to the HR Department to deal with. These will be held at our Banbury office on 29 and 30 August. 31. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . and I hope you will keep in touch. and you had shown no inclination to improve. and I am sure you will be as happy there as you have been with us. 36. you were advised that unless your conduct improved. I am sorry to tell you that on this occasion your application has been unsuccessful. We will be sorry to see her leave. 27.

What is the name of an employees' organisation which represents its members in discussions with employers about wages and conditions of employment? (a) a job union trade union 2. especially if they are not a member of that union. 1. (b) an occupation union (c) a vocation union (d) a work union (e) a What do we call a company which you can only join if you are a member of a particular trade union? (a) a limited shop (b) a full shop (c) a closed shop (d) a barred shop (e) a sweat shop 3. they may work strictly according to the rules of the company as a protest (with the result that production is slowed down). Workers sometimes try to achieve their demands by not going to work and claiming that they are ill. What is the name of this practice? (a) feather weighting (e) feather dusting (b) feather fanning (c) feather braining (d) feather bedding 4. and choose the correct answer for each one. Look at these questions. (a) safe and sound (b) rank and file (e) moan and groan (c) cloak and dagger (d) collar and tie 6. What is the name of an elected union official who represents employees in day-to-day negotiations with the management? (a) a shop steward (b) a store steward (d) a department steward (c) a factory steward (c) a workers' steward 5. even if the organisation doesn't need them any more. If workers are unhappy with the way management is treating them. This is known as: (a) restrictive practices (b) recumbent practices practices (d) reality practices (c) reductive practices (c) reactionary 7. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) .topic vocabulary IndustrialUnit relations 0000 Industrial relations means the relations between employees and management in an organisation. Unions sometimes put pressure on management to keep their members in their jobs or employ more workers. Negotiations between employers and workers' representatives over wage increases and conditions is called: (a) collective bargaining (b) correctional bargaining (d) corruptive bargaining (e) collapsing bargaining (c) connected bargaining 8. A union may stop workers from doing certain jobs. What is the name of this form of protest? (a) a sickie (b) a sick note (c) a sickout (d) sick leave (e) a sickbag 61 © Bloomsbury Publishing Plc. What do we call this method of protest? (a) rule with a rod of iron (e) work-by-rules (b) work-to-rule (c) ruling the roost (d) ruling in favour 9. Complete this sentence: Ordinary members of a union or organisation are known as ________ members.

Workers usually vote before a strike. What do we call a strike when all the workers in a country go on strike? (a) a complete strike (e) a home strike (b) a formal strike (c) a general strike (d) a country strike 62 © Bloomsbury Publishing Plc.topic vocabulary 10. usually because of lack of agreement with management. When workers are unhappy with the management. In order to make their workers agree to their conditions. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . What do we call a strike organised suddenly by the workers without the approval of the main union office? (a) a wilddog strike (e) a wildcat strike (b) a wildpig strike (c) a wildfire strike (d) a wildflower strike 15. What is this action called? (a) a run-out (b) a skip-out (c) a hop-out (d) a jump-out (e) a walk-out 11. they sometimes stop working and leave the company building as a protest. What is this called? (a) a kickout (b) a pushout (c) a blockout (d) a lockout (e) a knockout 12. What do we call an employee who continues working when a company is on strike? (a) a blackberry (b) a blackhead (c) a blackbird (d) a blackleg (e) a blacksmith 18. Which one is wrong? (a) to strike (b) to go on strike strike action (c) to be on strike (d) to get on strike (e) to take 14. What is the name for a worker who is on strike and standing at the entrance of a place of work to try to persuade other employees not to work? (a) a wicket (b) a cricket (c) a ticket (d) a picket (e) a ricket 17. When there is a dispute between workers and management. a person who is not concerned with the dispute might be chosen by both sides to try to settle the dispute. or because of orders from a union). Four of these expressions are correct. What is this person called? (a) an arboretum (b) an archbishop (c) an arbitrator (d) an archer (e) an arraignment The next questions use the word strike (the stopping of work by workers. and one of them is wrong. What is this called? (a) a strike vote (e) a strike poll (b) a strike ballot (c) a strike election (d) a strike canvass 16. 13. to decide if a strike should be held. the management of a company may prevent the workers from entering the building.

A union member who checks that a company and its methods are safe is called a safety ________. 5. 10. 7. A government law to make sure that places of work are safe is called safety ________. When a place of work is not safe for its employees. B. 9. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . Behaviour at work which can cause a hazard is called is safety ________. safety and Unit welfare 0000 A. Actions to try to make sure something is safe at work are called safety ________. Choose the correct words from the box to complete these sentences. An official who checks places of work and work methods to make sure they are safe is called a safety ________. 2. Match the words in the first box with the words in the second box to make safety features that you should find in a place of work.topic vocabulary Health. we say that it has safety ________. 6. Something on a tool or machine which prevents it from injuring the person using it is called a safety ________. Each word comes after safety. customers and contractors (usually because the management have not made sure it is safe. emergency ț fire ț first aid ț assembly ț smoke access ț alarm ț blanket ț bucket ț detector ț door ț escape exit ț extinguisher ț hose ț kit / box ț officer ț point ț post 63 © Bloomsbury Publishing Plc. 8. audit ț committee ț feature ț irregularities ț egislation ț officer ț precautions ț regulations ț representative offence 1. customers and contractors are called safety ________. Rules that make a place of business safe for employees. or have not followed safety rules). 4. 3. A check of the workplace to see how safety regulations are being implemented is called a safety ________. A group of people set up to examine the health and safety policy of a particular company is called a safety ________.

A safety officer might decide that a workplace is too dangerous. What do we call an accident which takes place at work? (a) on-the-job accident (b) occupational accident (d) environmental accident (c) working accident 10. when keyboarding). etc) . What is this called? (a) danger analysis (b) risk assessment (c) hazard perception (d) troubleshooting 6. poor lighting. and what precautions it can take. A lot of office equipment (for example. What is this called? (a) vicarious liability (b) risk liability (c) limited liability (d) behaviour liability 9. and the risks they take. What is the adjective we use to describe objects like this? (a) ergonomic (b) erroneous (c) eponymous (c) equivocal 4. 1. What is this called? (a) self-control (b) self-satisfaction (c) self-assessment (d) self-regulation 7. Safety officers inspect some places of work to make sure that they are safe. keyboards. Employees have to follow company instructions on how to behave in the workplace. What are these rules called? (a) rules of the house (d) laws of the land (b) codes of practice (c) regulations of behaviour 8. What is the name of this problem? (a) ill workplace phenomena (d) ailing industrial angst (b) sick building syndrome (c) unwell office experience 5. etc. In some places of work.topic vocabulary C. chairs. (b) struggle (c) strife (d) stress RSI is a pain in the arm or other part of the body felt by somebody who does the same movement many times as part of their job (for example. and orders everyone to stop working. Many employees experience tension or worry at work as a result of overwork. To some extent. especially when they are working with dangerous equipment or substances. poor ventilation. problems with managers. while they are at work. blocked air-conditioning ducts. What does RSI stand for? (a) regular stress incident (b) repeated self intolerance (d) repressive sickness ignorance (c) repetitive strain injury 3. Answer these questions about health. but in most cases companies have to make sure that health and safety procedures are being followed in the workplace. etc) is designed to be more comfortable to use and so helps to prevent RSI. it needs to consider how dangerous the job is. Before a company has to do a dangerous job. What is the name of this order? (a) a cancellation notice (b) a closure notice (c) a prohibition notice (d) a barring notice 64 © Bloomsbury Publishing Plc. What do we call this? (a) strain 2. a company is responsible for how its employees behave. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . safety and welfare. employees are often ill because of problems in the building itself (for example.

For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . 65 © Bloomsbury Publishing Plc. Mrs Johnson. That's the third time this week that he's been caught smoking in the office. anedlig or using grusd premises 13. B. A. There have been complaints of bullying and intimidation on the shop floor. he's out. A. I'm not at all happy with the way the management treat us. numidctocs 4. B. aggrieved ț alienation ț allegation ț appeal ț disciplinary action ț disciplinary board dock ț down tools ț grievance ț grievance procedure ț hostile work environment instant dismissal ț insubordination ț job dissatisfaction ț letter of dismissal sackable offence ț sexual discrimination ț suspend ț ultimatum ț unfair dismissal verbal warning ț walk-out 1. you should talk to the shop steward. 2. hfett of money or work equipment 10. aesulx maashrenst of colleagues or customers 12. poor kiegimpeten 2. 1. minsgok and / or grindink on the job or on company 11. Well. aarilc suaeb of colleagues or customers 17. persistent maisseteben 3. lulbigyn of colleagues 15. So am I Robert. B. Rearrange the jumbled letters in bold to make words and expressions that describe problems at work that may require disciplinary action. 4. onitindiatim of colleagues 14. If you do it again. intentional gmadae of property or equipment B. enilevco towards or customers colleagues or customers 16. cegeliengn of duties 5. glipsnee on the job 7.topic vocabulary Discipline and problems Unit at work 0000 Disciplinary action (action to control or punish bad behaviour by employees) sometimes has to be taken at work. ebhcar of tafyse regulations 8. afdur (making money by making people believe something that is not true) 6. B. A. How much do you know about discipline in the workplace? Answer these questions. So I've heard. Complete these mini-dialogues with words or expressions from the box. A. Sorry I'm late again. I'm afraid we'll have to _____________ your wages. 3. A. The workers are all complaining that this is a very _____________. we should give him an _____________: if he does it again. The first letter of each word has been underlined. ceisedioednb (failure to obey instructions) 9. If you have a _____________.

I don't believe I've been dismissed for taking too many coffee breaks! B. It's not fair. but he was awarded the promotion. What's the _____________ in this company? B. I'm sorry. they're very _____________. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . A. I've got better qualifications and more experience than Brian. I'm not the one who's been damaging the machinery. 16.topic vocabulary 5. I heard one of our shop assistants being very rude to a customer this morning. 13. Rudeness is grounds for _____________ : he'll have to leave immediately. I agree. In my view. talk first of all to your first-line supervisor. the money is poor and nobody seems to appreciate what I do. B. It must be someone else. It's a _____________. A. A. The manager said he would only promote me if I paid him some money. we never seem to see any results and the management never talk to us or ask us for our opinion. Apparently the management are very unhappy about my poor timekeeping and have told me to leave. I'm afraid we have to _____________ you for a few weeks. 7. The next time. What's that you've got. A. Just because I'm a woman! B. 9. You know you shouldn't use the computers for sending personal emails. The work here is boring. A. 66 © Bloomsbury Publishing Plc. What happened when you told the foreman he was stupid and incompetent? B. He should go to the main supervisor who will take it up with the HR Manager or Department Manager. it won't happen again. I was given a financial penalty for _____________. I have a lot of _____________. I know. I've already given you two _____________. 18. 10. Do you have any proof? A. 14. They're threatening to _____________ and stage a _____________. Not really. How do our factory staff feel about the increased working hours and reduced salaries? B. you'll get one in writing. But until we find the person who's been doing it. anybody who is found guilty of this should be dismissed immediately. What are your views on racial harassment in the workplace? B. you can _____________ and claim _____________. Well. Are you happy here in this company? B. That's a very serious _____________. What happens here if somebody breaks the rules? B. A. 12. B. A. It's always happening here. 6. B. B. 8. A. A. B. the money is terrible. 15. naturally. and they decide what _____________ to take. A. 17. If it's serious. Rob? B. A. Alice. That's terrible. A. If you are unhappy with any aspect of your job . A. You should complain about the _____________ in this company. it is a _____________. There's a very strong feeling of _____________ here. The work is boring. 11. they have to appear before a _____________ of three senior members of staff. If you think the decision is too harsh.

topic vocabulary

Personnel training and development Unit 0000
Look at these texts, and decide what each person is talking about. Choose the answers from the box.

action learning an induction course

ț ț

adventure training in-tray learning ț

ț ț

assertiveness training ț modern apprenticeship ț ț sales training ț

ț ț

carousel training off-the-job training

continuous personal development online learning open learning

experiential learning team-building

total quality management

training needs analysis


This company is committed to helping its employees learn about their jobs and develop their skills for the whole period they are working here, and not just at the beginning of their contract. We run regular courses and workshops in order to achieve this, both inside and outside the company premises. Our employees have to deal with a lot of difficult situations, and they often come in contact with people who can be difficult to work with and do business with. We train them to have more confidence in themselves so that they can deal effectively with any problems and difficulties they encounter. We believe that the best way of learning a skill is through practice. We don't waste time on courses and workshops. We show the employee his duties, give him an outline of how the company operates, and then we just say ‘Get on with it, and good luck’. It's a remarkably effective method. It's very important that our employees develop skills in leadership, problem solving, decision-making and interpersonal communication. The best way to achieve this is to get them involved in group games and physically demanding outdoor activities like sailing and climbing. These also help to build team spirit. When we promote somebody to a management position, the first thing we do is to give them a lot of typical management paperwork and tell them to deal with it. We set them a time limit for this, and monitor them carefully to see how they get on. We then review their performance and show them where they went right or wrong. Our company understands how important it is that our employees work well together in order for the company to be effective. Our training sessions are designed to instil co-operation and solidarity in a group of employees who have to work together. It is our company policy to make sure that our employees know how all the jobs in the company work, not just their own. We find the best way of doing this is to move them from job to job and department to department. They meet colleagues who they might not normally meet, and learn about their jobs and how they operate. New employees in our company need to learn about our products and how they work, how the distribution system operates, how to deal with both suppliers and customers and how to handle complaints. They also study trade and retail laws, and are accompanied on their first customer visits by their trainer.








© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)

topic vocabulary


I've been interested in photography since I was very young, so when I finished school I started learning how to be a photographer. I spend my week working with a professional, who teaches me about all the different aspects of photography. At the same time, I receive training in areas such as numeracy, problem-solving and interpersonal skills. First of all I was given a tour of the factory and then I was introduced to my colleagues and was given an outline of the company and its products. After that I was guided through the company's code of practice, taken to my department and was shown my duties. My company can't hold training workshops in the office because we don't have enough space, and of course while we are learning, we aren't actually making money, so the company feels it wouldn't be making the best use of its employees. Instead, they send us to a college in the evening where we develop our skills and knowledge. This company believes that personal development and training should be more flexible. As a result, we have developed a system of flexible training courses that a trainee or employee can start at any time, and which does not require a teacher. Once a year we look at the different skills and abilities of our staff, and we decide if they are enough to help the company fulfil its aims and operate effectively. We then develop a series of classes and workshops to help the staff learn more about their job and how they can operate more effectively. This company has a policy that our managers should be committed to maintaining and improving the quality of their work, and also their skills and knowledge. We run courses, classes and workshops on a regular basis, and ensure that they are kept up to date with all the latest developments. We are a very forward-looking company and we use the most up-to-date methods, so of course all our training is delivered over the Internet or through our company intranet. This means that our trainees and employees can learn during their breaks, at home and even when they are on holiday. Our company trains its management staff by giving them a series of problem-solving activities. The managers from our office work together with those from other departments around the country to solve real or imaginary problems, and their findings are then applied to the overall successful running of the company.








© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)

answer key

Nouns 1 (page 1)
1. peak 2. session 3. facilities 4. retirement 5. assessment 6. mismanagement 7. experience 8. objective 9. mediation 10. potential 11. predecessor 12. supervision 13. ceiling 14. stipulation 15. interview 16. budget 17. forecast 18. motivation peak, experience, interview, budget and forecast can also be verbs

Nouns 2 (page 2)
The words in the box are: course dissatisfaction escalation expertise feedback ratification retainer technique temp weighting friction misconduct performance placement quality range

The answers are: 1. quality 2. ratification (from the verb to ratify ) 3. temp (this can also be a verb: to temp) 4. performance 5. range (this can also be a verb: to range) 6. expertise 7. dissatisfaction 8. misconduct 9. friction 10. course 11. placement 12. retainer 13. weighting 14. feedback 15. escalation (from the verb to escalate)

Verbs 1 (page 3)
1. recruit 2. empower 10. review 3. consult 4. object 5. negotiate 6. supervise 7. institute / instigate 8. delegate 9. evaluate

delegate and review can also be nouns The word in the shaded vertical strip is reconsider.

Verbs 2 (page 4)
1. process 2. sponsor 3. research 4. headhunt 5. transfer 6. recommend 11. reward 12. disregard 13. direct 14. terminate 15. encourage 7. discipline 8. exploit 9. target 10. tender

process, sponsor, research, transfer, discipline, target, tender and reward are also nouns.

Verbs 3 (pages 5 + 6)
1. violated (we can also say broken or abused) 2. minimise 3. appointed (we can also say employed, hired or taken on) 4. validate 5. accusing 6. justifying 7. collaborating 8. claimed 9. fund (this can also be a noun) 10. assume 11. questioning 12. observe 13. erode 14. qualified 15. invited

Adjectives 1 (page 7)
1. formal 2. unfilled 3. self confident 4. professional 5. disciplinary 6. stressful 10. constructive 11. autonomous 12. unanimous 13. successful 14. enterprising 17. consultative 18. staggered 7. groundless 8. optional 9. slack 15. salaried 16. continuous

Adjectives 2 (page 8)
1. impartial 2. capable 3. steady 4. irregular 5. discriminatory 6. eligible 7. casual 10. punctual 11. minimal 12. affiliated 13. voluntary 14. generous 15. acting 8. aggrieved 9. able-bodied

Wordbuilding 1: Adjectives (page 9)
1. continual 2. continuous 3. constructive 4. creative / competitive 5. quantifiable 6. comparative 7. boring / repetitive 8. decisive 9. dependable 10. satisfactory 11. preferential 12. admirable 13. apologetic 14. doubtful 15. hopeful 16. careful 17. careless 18. agreeable 19. active 20. obligatory 21. occupational 22. consultative 23. attractive 24. suitable 25. reliable

Wordbuilding 2: Nouns 1 (pages 10 +11)
1. compensation 2. motivation 3. classifications 4. argument 5. replacement 6. signature 7. agreement 8. promotion 9. application 10. authorisation 11. appointment 12. successor 13. qualification(s) 14. permission 15. attendance 16. satisfaction 17. failure 18. negotiation 19. acceptance 20. intervention 21. dismissal 22. consumer 23. contention 24. insurance 25. improvement 26. enticement

Wordbuilding 3: Nouns 2 (page 12)
1. responsibility 2. confidence 3.  4. incompetence 5. flexibility 6. exemption 7. disability 10. convenience 11. sympathy 12. accuracy 13. capabilities 14. intelligence 15.  8.  9. difference

© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)

answer key

Wordbuilding 4: Opposites (page 13)
1. Indirect 2. unfair / unjustified 3. Inefficient 4. incompatible 5. inadequate 6. irregular 7. unconditional 8. incapable 9. unofficial / illegal 10. indecisive 11. irrecoverable 12. ineligible 13. dissatisfied 14. inexperienced 15. Ineffective 16. unacceptable 17. incompetent 18. insolvent 19. intangible 20. unauthorised 21. impossible 22. unreasonable

Prepositions (page 14)
1. ...sponsored by their companies. 2. ...abroad on business. 3. ...redundant during the recession. 4. ...background is in the electronics... 5. ...will meet to your expenses. 6. ...of complaint to the manager. 7. ...other companies by offering them... 8. ...threatened to dismiss him... 9. at the discretion... 10. ...granted with compassionate... 11. ...a degree in Business Studies 12. ...ten hours for every day. 13. ...away on maternity leave. 14. overcome on several obstacles... 15. equivalent to that of... 16. ...have noticed on an improvement... 17. He is in full-time employment, 18. grounds for dismissal. 19. is also against the law. 20. ...the day after tomorrow. 21. Under the terms of... 22. We rely on our suppliers... 23. ...responsible for causing... 24. ...can't work under pressure,... 25. ...she took out a job... 26. I look forward to hearing...

Working words (page 15)
1. with / from / This / on 2. which / one / the 3. ago / used / These / to / or 4. of / manages or seems 5. the / where 6. Between / by 7. of / most or many / near 8. to / no / of 9. not / even / at or over 10. on / be 11. Unless / will / a 12. at / knowing / would / in 13. what / from / was 14. At / more / since or as or because / had 15. as / anyone or anybody or everybody 16. who / just 17. with / made 18. from / until / that / off 19. by / had 20. in / to / of / which

Formal words 1 (page 16)
1. analyse (spelt analyze in American English) 2. assessed at 3. averted 4. administer 5. assigned 6. annulled 7. audit 8. appealed to 9. addressed 10. award 11. admonished 12. awaiting 13. adjusted 14. adjourned 15. appointed 16. apportioned 17. attend 18. advised 19. assist 20. amalgamated

Formal words 2 (pages 17 + 18)
Across: 2. retain 6. briefed 7. consented 8. sequestered (we can also say sequestrated ) 12. settle 15. outlined 17. reinstated 18. tender 19. dismissed 20. engage (we can also say employ or hire) 21. upgraded Down: 1. waived 3. notified 4. present (note the pronunciation: / pr zent /) 5. undertaken 7. consulted 8. specify 9. elected 10. redeployed 11. indexed (this is usually used in passive constructions - is / are indexed ) 13. inquiring (also spelt enquiring) 14. licensed 16. enter

Word association 1 (page 19)
1. cost (usually used in the plural - costs - after marginal ) 8. employment 9. insurance 10. income 11. private 2. minimum 12. pension 3. salary 13. staff 4. strike 5. shift 6. medical 14. contract 15. personal 7. labour

curriculum vitae should appear in the shaded vertical strip (usually abbreviated to CV. A CV is known as a résumé in the USA). For more information on CVs, see the note under the answers for ‘Job advertising’.

Word association 2 (page 20)
1. work (these verbs can also be followed by a job) 2. instructions 3. qualifications 4. redundancy (announce is usually followed by the plural redundancies; receive and take are usually followed by redundancy payment ) 5. a salary (these verbs can also be followed by a wage or wages) 6. a contract 7. a job (these verbs can also be followed by work. Note that job is countable and work is uncountable: we cannot say a work) 8. an appointment 9. a tax (or taxes) 10. accounts 11. resignation (these verbs are followed by pronouns such as your, his, her, etc) 12. a pension 13. complaint (be cause for is not usually followed by an article We have no cause for a complaint ) 14. rules 15. a post (not work or a job, because fill or be appointed to cannot be used with these words. Be appointed to is usually followed by the : He was appointed to the post of senior executive)

Word association 3 (page 21)
Part 1: The words in the box are: computer, staff, tax, management, business, self-, labour, pay, career, company, sales, job, industrial Part 2: 1. pay 2. tax 3. management 4. job 5. labour 6. industrial 7. company 8. sales 9. staff 10. computer 11. career business 13. self-


Word association 4: Expressions with salary and wage (page 22)
1. liveable living basic nominal minimum monthly average annual yearly (although annual and yearly would not normally come before wage, as wages are usually paid weekly, often in cash, and tend to be for manual or short-term work. Wage can also be preceded by daily and weekly) 2. (a) + (b): draw / earn (in either order) (c) + (d) + (e) + (f) + (g): pay / raise / reduce / cut / offer (in any order) (h) dock (i) + (j): fall / rise (in either order) (k) command continued on next page

© Bloomsbury Publishing Plc. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2)

(d) True (e) False. run 20. broke down 7. working 4. brought up 6. They are called wage differentials. weed 19. work overload 2. turned 10. burn out 9. (f) False. handed 13. replacement rate 5.answer key Word association 4: salary and wage (page 22) continued 3. held down 8. and these make prices rise even more. in the Bloomsbury Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) Phrasal verbs 1 (pages 26 + 27) Across: 3. disciplinary action 7. together with their definitions and sample sentences. (a) deductions (b) structure (c) drift (also called earnings drift) ceiling (we can also say wage ceiling) (g) bands (h) cut (d) expectations (e) review (also called a pay review) (f) Word association 5: work and working (page 23) A.  5. wrongful dismissal 10. working supervisor 7. build into 4. L 10. called off in 13. work measurement 4. N 13. handed over 9. working conditions 3. E 8. working hours 6. give in to 12. D 2. Wages are not allowed to increase. C 15.  14. dragged 12. M 4. O 5. sort 15.  3. H 6. work out 8. (h) True 4. took up 15. standing in for 5. phased 71 © Bloomsbury Publishing Plc. needs assessment 8. carried 9. cancelled (spelt canceled in American English) Phrasal verbs 2 (page 28) 1. get across 12.  8. work stoppages Two-word expressions 1 (page 24) Exercise 1: accession rate bonus scheme childcare provision disciplinary action employer's liability freelance worker grievance procedure human capital incentive plan job satisfaction know-how line manager milk round needs assessment occupational mobility promotion ladder quality time replacement rate shift differential team spirit upward communication voluntary redundancy wrongful dismissal yes-man Exercise 2: 1. opt 5. fill 21. phased 2. I 3. break off 11. fill in 7. Phrasal verbs 3 (page 29) 1. voluntary redundancy 3.  11. working lunch 12.  18. gearing up for 3. went 17. K Phrasal verbs 4 (page 30) 1. gave way to (we can also say gave in to) 10. get 8. held back 2. It is called a wage formula (c) False. B 11. F 14. get ahead 4.  10. occupational mobility 6. fighting 14. milk round 4. accession rate Two-word expressions 2 (page 25) The following two-word expressions can be found in the two boxes: adverse action advisory arbitration age discrimination allowed time ancillary staff appraisal interview attendance time body language career path collaborative working collective bargaining corporate climate dress code earnings drift fast track gross negligence group dynamics health screening hot desking immediate dismissal incremental scale ineffective time information overload job opportunities negligent reference notice period official dispute problem solving racial discrimination reward package restrictive covenant result driven selection procedure severance pay sex discrimination skills inventory tertiary sector track record value mesh You can find all of these expressions. J 9. give up 17.  20. (g) False. back 7. put out 19. It is the lowest legal wage for a particular class of worker. Price rises encourage higher wage demands. know-how 9. follow 16. work: ethic experience flow load (usually written as one word: workload ) measurement out (a phrasal verb: to work out a period of notice) overload (we also say overwork) rage (an informal expression) sampling schedule shadow sharing standard stoppage structuring team working: conditions day hours lunch (also called a power lunch) practices supervisor (this is a unisex word which has a similar meaning to foreman) week B. backed out 16. work schedule 11. (a) True (b) False. 1.  6. working practices 10. Work rage 9. work experience 5. which is used in a different way) The phrasal verb in the shaded vertical strip is bring forward. make 6. stand off (compare this with lay off. closing 22. held 11. promotion ladder 2. A 7. set 18. G 12.  2. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . fallen Down: 1.

E 2. hire. underutilised 15. D 19. dismissed (we can also say fired or sacked . job hunting 23. relations 10. alter (we can also say amend. increment 34. a heavy hitter 18. an idea hamster 17. appointed (we can also say hired ) 31. shape up or ship out 3. attend 5. relax 11. adapt / adjust 20. pension 23. perks 36.the act of reducing the number of employees in a company. (d) 2. E 13. a plug-and-play employee 8. increased (we can also say risen) 5. dumbsizing (an idiomatic word derived from downsizing . applicants (applicant and candidate are very similar in meaning) 30. kiss up to 5. Dumb has a similar meaning to stupid ) 11. overtime rate) 18. E 5. identification 29. graveyard shift 4. a free worker 11. earnings 5. dead wood 6.answer key Idioms 1: The people you work with (page 31) 1. overpaid 5. glad-hand (= to shake hands with people) 7. apply 2. which you should avoid using) 10. a mover and shaker 13. redeployed (this is similar to transferred ) 9. streamline 2. overrun 3. methods 4. quality 24. You should not use them in formal or semi-formal letters. undermanned 19. salary (a salary is usually paid monthly in the form of a cheque: compare this with wage. E 9. a spear carrier 6. walked out 16. C 8. a whizz-kid 3. renovated 4. annum (p. understanding A career case history (page 38) 1. dress-down day 8. D 12. understudy (this can also be a verb: to understudy ) 7. adjusted / increased 17. absenteeism 14. a Man Friday (a woman who does the same thing is called a Girl Friday. G 14. a salary increase. lay off (the opposite is take on. offered 7. ear candy 9. and you would only use them in informal. A 4. in cash) 32. release 7. filled in (we can also say filled out ) 3. tax 2. Labour 8. but this is less common) 14. maternity 35. opportunities 36. (c) 3. health 39. a moonlighter (the verb is to moonlight ) 15. save 19. a hip shooter Idioms 2 (page 32) 1.a. Director 11. D 17. overheads (American English is usually overhead ) 10. renewed 6. eye service 10. a yes-man 14. assistance 22. meeting 7. a boomerang worker 19. evaluation 34. prospects Abbreviations and acronyms (pages 39 + 40) Across: 1. (a) (in the USA. downgraded 23. overturn 13. A 16. incapacity 30. leaky reply 2. vacancy 24. earn 41. more perks. (d) Idioms 3 (page 33) 1. a workaholic 7. phased in (the opposite is phased out ) 19. public 13. (c) 12. F 10. demoted (we can also say downgraded. resigned 15. shop floor 18. analysis 16. (b) 9. per annum 33. unemployed 22. relocated 22. application form 4. deteriorated 16. reduce 18. enforce (we can also say tighten up) 13. overqualified 9. first 38. working 17. Administration 43. appoint or employ ) 21. overrated 20. an empty suit 20. promotion 38. PA = personal assistant ) 72 © Bloomsbury Publishing Plc. which is often paid weekly. promoted 3. undertaking 8. revise or modify ) Exercise 2: Nouns 1. promoted (the opposite is demoted ) 10. overtime pay. A 7. E Over and under (pages 36 + 37) 1. a seagull manager 5. a self-made man 10. overtime (useful expressions with overtime include: overtime ban. downsize 24. salesman (we often use the word salesperson to avoid sexism) 25. Changes (pages 34 + 35) Exercise 1: Verbs 1. contributions 32. commute 8. D 18. (d) 7. overmanned / overstaffed 4. overrule 14. embezzlement 12. resources 21. decreased (we can also say fell or dropped ) 12. (b) 4. possible 28. undermine 12. candidates 26. (d) 6. technical Down: 1. underachiever (the opposite is overachiever) 6. replace 15. notice 21. Equal 12. research 20. high achiever 9. period 31. undertaking 17. underworked 2. retire 8. spoken situations. shortlist 29. A 11. etc) 12. experience 28. vitae 33. a happy camper (the opposite is an unhappy camper) 2. retire (we can also say take early retirement ) 19. sweetener (for example. time 3. a toxic employee 4. sack 13. it is known as a gravy job) 11. We often say Person Friday to avoid sexism) 16. thousand 26. lay off 17. officer 37. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . sick 40. qualifications 27. interview 6. ownership 14. D 6. hand in 20. appeal 42. a digithead 22. training 15. overhaul 16. a goldbricker 21. B 3. overworked (the noun is overwork: ‘She is suffering from overwork’) 11. development 25. minimum 6. = per annum. results 9. insurance 18. (a) (this is a rather sexist expression. expanded / increased 10. B 15. helicopter view Remember that these are informal expressions.these are less formal) 11. a pilot fish 9. (a) 5. Vocational 27. a nethead 12. commission 35. (d) 8. pension 37.

rewards 13. title 22. motivate 10. pre-selection 6. N 11. institutional agency 9. recruitment agency 8. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . in-basket 15. J 18. Responsible Many unions insist on clear demarcation for their members: this is a clear definition of the responsibilities of each employee in a company. email (also written e-mail ) 9. Q 3. reason(s) 24. dates (we can also say period ) 21. C 5. E 17. CV (= curriculum vitae) 2. Diploma (RSA = the Royal Society of Arts. externally 4. A CV is known as a résumé in American English) 21. commission 18. job centres 10. continued on next page 73 © Bloomsbury Publishing Plc. referees 26. illness 32. attended 12. duties. leaving (note that a real job application form would also ask applicants for details of their previous employer(s) . drive 9. email. personal qualities should be relevant. history 19. Application forms (page 45) 1. B 20. academic. increment 19. benefits 19. etc). group-situational 14. A CV should be updated on a regular basis. For example. supervise (we can also say oversee) 11. assessment 27. K 10. leading 2. you should explain that you are interested in the job and that you are attaching or enclosing your CV. absent 34. applicant 5. an examining body in Britain which usually provides professional / vocational qualifications) 18. U 19. contact 7. professional and vocational). college / university 14. covering (a covering letter is a letter sent with other documents to say why you are sending them. the Sex Discrimination Act of 1975. Location 3. covering 3. and the Disability Discrimination Act of 1995). useful and give accurate results that indicate how well the employee will perform. A 15. appointments / situations vacant (informally called the jobs pages or jobs section) 5. You could also include your date of birth. O 8. T 6. colleagues 11. F 13. college. G 7.) *A CV is a summary of your work experience (current and previous places of work. dates) and qualifications (school. Plural = curriculums vitae. Hours 7.answer key Company positions (pages 41 + 42) 1. annum (per annum = in a year) 17. university / college 13. experience 15. telephone number. leave (or holiday ) 20. rewards (sometimes called remuneration) 17. one-to-one 10. private recruitment agency 11. team 8. Branch 4. responsibilities (Key responsibilities are also called Main activities) 13. experience 7. inspect 16. salary 16. It should be brief and to the point. duties 23. applicants (from the verb to apply ) 13. Reports 5. dismissal (from the verb to dismiss) The recruitment process (pages 46 + 47) Part 1: 1. suitability 28. approach 30. visit 19. the Equal Opportunities Commission (EOC) is the government body set up to make sure that no sex discrimination exists in employment. employer (compare employer with employee: an employee works for an employer) 29. offer 31. negotiate 18. home (job application forms may also ask for the applicant's mobile phone number and fax number) 8. medical (sometimes just called a medical ) A test should have face validity . package 14. board 11. education / training 10. false (we can also say untrue) 36. turn down 7.the company they worked for before their present company) 25. post 4. title 2. It should also include your contact details (address. Official legislation ensures that nobody is discriminated against (for example. vacancy 2. equal opportunities 22. training / education 11. Leave (we can also say Holiday) 9. Job description (page 44) 1. basic 15. short-list 8. agree 14. produce 17. first name (we can also say forename or given name) 4. accountability (Main accountability is also called Summary of position or Job purpose summary ) 10. application 5. when applying for a job. disabilities Note: In Britain. Companies have a vicarious liability to ensure that discrimination is not a feature of the workplace. qualified 6. address 5. L Recruitment advertising (page 43) 1. attractive 12. increments 18. postcode (called ZIP code in American English) 6. a first university degree in Britain) 17. S 16. CV* (= curriculum vitae. qualifications 14. Part 2: 1. ensure 15. affirmative recruitment 23. M 14. aptitude (compare this with an ability test. information 35. internally (an internal appointment ) 3. journals 7. surname (we can also say family name) 3. The Commission for Racial Equality (CRE) is the statutory body set up to monitor racial matters in companies. your hobbies and interests (if you think these might be relevant or useful) and current salary. benefits (also called perks) 20. H 4. absence 33. which only tests the candidates current skills and knowledge) 13. qualifications / examinations 16. D 9. vacancy 3. candidates 9. P 21. employment 2. R 12. Head 6. situations vacant / appointments 6. Some people also include their references on their CV. Key 12. Degree (BA = Bachelor of Arts. deal 20. introduction 4. Full time 8. the Race Relations Act of 1976. psychometric 12. I 2. job title. university. description 12. discrimination 21. examinations / qualifications 15. present (we can also say current ) 20. and to issue guidelines on best practice.

abrasive 25. induction programme 12. A good company will always listen to the feedback it receives from its employees. benefits 29. fixed-term or open-ended . improvement 6. continued on next page 74 © Bloomsbury Publishing Plc. offered 11. Contractual liability is a legal responsibility for something as stated in a contract. bus drivers. sensitive 9. A good worker is self-motivated ) 22.g. challenging 11. Absent = Absence (or Absenteeism from work) 13. double day 2. The opposite of sensitive in sentence 9 is insensitive) 10. job-share 4. knowledge 3. These may include neatness of appearance. Contracts contain express terms (those that both the employer and the employee agree on). sceme = scheme (x2) 14. skills 6. follow-up Personal qualities (page 48) 1. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . impulsive 14. note = notice 16. progress 25. doctors. and should receive a minimum of 4 weeks' paid leave a year. conceited 20. duty = duties 6. employees = employment. recommend 30. description 15. overtime 26. Performance-based appraisals often use a method known as BARS (behaviourally-anchored rating scales).. Note that appraisals / assessments are normally knowledge-based (what the employee knows). and a daily rest period of 11 consecutive hours. strengths / weaknesses 7. full 7. reserved (this is similar in meaning to shy) 13. ambition (adjective = ambitious) 21. popular 2. judgement (spelt judgment in American English) 12. fixedterm / open-ended 16. labour = work. seven-point plan 2. 3-shift (continuous In Britain. transfer 12. probationary 14. anum = annum 12. least 13. the ability to inform managers and colleagues of problems and / or progress. There are different directives for some groups (e. core 16. until = to (Monday through Friday in American English) 10. part 10. enticement = entitlement. etc) whose jobs are more stressful. interests 7. complaints 24.answer key The recruitment process (pages 46 + 47) continued Part 3: 1. praise 26. standards 2. flexitime 22. employ = employer 3. differentials 21. They should have a weekly rest period of at least 24 consecutive hours. grieving = grievance. rat = rate 11. Probbation = Probation (x2). Working hours (pages 50 + 51) Across: 1. locally = location 7. Referrals = References (x2) (a person who writes a reference is called a referee). short term. employed = employee 4. subjective = subject. 1. potential 3. or whose performance might affect other people. flexilagger 20. where performance is based on a typical performance criteria set for each individual employee. Contract of employment (page 49) 1. and implied terms (these are not stated in the contract. punctual (the opposite is unpunctual or late) 5. half 18. confrontational (verb = to confront ) Other qualities are also considered during interviews and appraisals. training 8. the Working Time Directive of 1998 (based on guidelines set by the European Union) sets out the following regulations: Employees should work no more than 48 hours a week. relationship 23. willing 6. motivation (verb = to motivate. promptly 23. professional 19. handybook = handbook. permanent night 4. defined 16. homeworking 6. titel = title 5. quality 4. For example. schedule 9. Started = Starting (or Start) 9. day and night alternating or discontinuous) 3. When we arrive for work we clock on or clock in) 8. body language and general intelligence. industrious (this is not the same as industrial ) 18. rears = arrears 8. Appraisals (page 52) The questions in this exercise are typical questions that might be asked at an appraisal / assessment interview (sometimes informally called job chats). it may prevent the employee working for another similar company when s/he finishes work in his / her current company). anum = annum. but impose obligations on both the employer and the employee). disposition 8. unsocial 14. Undertime = Overtime. probbation = probation (or probationary). Celery = Salary. descriptive = description. knowledge of colleagues' work (the adjective is knowledgeable). relationships 20. Regulations 13. allowed 17. time-keeping 15. objectives 5. long term. practical 11. appearance 4. and performance-based (how well the employee has worked. roster 24. comments Normally before an appraisal. sociable 17. Some contracts may contain a restrictive covenant (a clause which prevents an employee from doing something. rotation Note: The four main types of shift work are: 1. Dissiplinary = Disciplinary. intelligence 5. rapport 4. treatment 22. twilight 3. the ability to communicate clearly. flexileader 11. police = policies 15. permanent. references 10. effectively and appropriately (verbally and on paper). provisions 28. critical (verb = to criticise) 8. rotating Down: 2. sheet 23. circumstances 9. employees fill in a self-appraisal form. sensitive (note the differences in meaning of sensitive in these two sentences. Term = Terms. facilities 27. fixed 27. demand greater concentration. a daily break of at least 20 minutes for every six hours worked. with the employee telling the company how s/he feels about it. open-ended / fixed-term 15. advancement 17. punctual 5. discipline 21. temporary 13. and the results s/he has achieved). progression 10. conditionals = conditions 2. pilots. note = notice 17. clock off (we also say clock out. graveyard 19. selfish 16. reliable (verb = to rely on) 7. obstinate (we can also say stubborn) 15. the ability to follow instructions. decisive (verb = to decide) 3. general attitude and approaches to the job. encouragement 12. knowledge of the organisation and / or field of work. improving 18. morale 19. Terminator = Termination. apointments = appointments 18. and his / her role in it. Appraisals can be two-way. double 9. workload 14. singed = signed Contracts of employment can be temporary. confidence (adjective = confident ) 24. entitlement 25.

gross / net (net pay is often called take-home pay ) 7. 75 © Bloomsbury Publishing Plc. share 18. acceptance bonus (informally called a golden hello) 13. benefits and services offered by the company (holiday pay. G 35. long-service 10. A 24. etc). C 6. minimum 9.?.answer key Appraisals (page 52) continued Many companies have adopted the practice of 360-degree appraisals..g. income (the opposite of income is expenditure. G 34.. 7th April ). motivation 9. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) . (c) 10. An employee who takes unauthorised leave is or goes AWOL: absent without leave) 12. etc. arrears 20. F 11. dock 3. benefits 15. D 28. sub (also called an advance . deposit 8. bonus 5. Letters that begin with Dear Sir / Madam end with Yours faithfully. Incentive 23. If an employee is not performing well in his / her current position.employees can ask for an advance on their wages / salary ) 14. unpaid 5. paying for a hotel on a business trip). danger 2. public holiday (called a bank holiday in the UK. Dear Mr Brown. unauthorised (also spelt unauthorized. D 3. development 30. payroll 9. increment / index Rewards and benefits 2 (pages 55 + 56) Exercise 1 1. package (also called a rewards package. E 20. G 33. fixed 21. (KISS: Keep it short and simple) You will find complete sample letters in the supplement of the Bloomsbury Dictionary of Human Resources and Personnel Management. indirect / intrinsic 24. duvet days 20. C 36.g. ț Note that modern formal /semi-formal letters should be as brief as possible. maternity 4. (a) 4. ț Ordinal numbers (for dates. false . payslip 16. gardening 6. premium bonus 11. status 26. is more common. 7 April. double 5. production bonus 10. Compare this with expenses. D (this could also be used in E) 14. recognition 7. loan facilities. etc. Gainsharing 8.. B 2. benefit Letters (pages 59 + 60) Note that the sentences for each letter are in the same order as they would appear in real letters. but this is less common now than it used to be. direct / extrinsic 2. comradeship Exercise 2 1. entitlement 11. performance-related 5. sick pay. F 18.. ț You should avoid using abbreviated dates (e. health insurance. The questions would normally be expressed in the past tense. pensions 17. index 11... vacation 18. This means that s/he is transferred to a more suitable job. statutory (SSP = statutory sick pay) 3. which is an envelope containing an employee's wages) 19.g. E 4. bonus 15. absenteeism 8. the first of November. extrinsic / direct 3. F 31. e. E 30. B 5. deposit 18. when an employee is interviewed before s/he leaves the company. extras 16. Were you happy. true 9. below and at the same rank as the employee being appraised are asked to contribute their views on that employee before the interview takes place.27. pension scheme. Did you think. skill 29. commissions 6. arrears / sub 3. in lieu (usually abbreviated to TOIL) 15. 1. D is extra money paid for increased productivity Here are some other words and expressions that you might find useful: salaried (the adjective of salary) earnings real earnings take-home pay well-paid low-paid pay packet pension contributions occupational / company pension (scheme) portable pension (scheme) accrual rate remuneration hourly / daily rate per day / per diem a year / per annum wage / salary review increments on-target earnings parity to erode wage differentials incentive basic / flat rate broadbanding compensation package benefit in kind reward management reward review exploding bonus holiday pay sick pay health insurance life assurance perks Holidays and other time off work (pages 57 + 58) 1. indirect or intrinsic 3. . paternity 16. G 19. gross / deductions 10. raise (we can also say increase or hike) 12. 1st November. intrinsic / indirect 25. B 10. educational assistance.g. Rewards and benefits 1 (pages 53 + 54) Exercise 1 1. performance-related 5. flexible (also known as a cafeteria-style benefits plan) 22. the seventh of April) are sometimes followed by letters (e. payslip 7. who take time away from their school or college) 7. e. A 8. package 4. direct or extrinsic 2. Exercise 2 1. waiting 13. increment 8.. E 21. medical (also called a doctor's certificate) 2.?. 1 November. weighting 21. casual 17. This is not the same as a pay packet. life assurance. C 9. overtime 4. payroll 17. growth / development 28. Profit sharing 14. attendance bonus 6. (d) 8. s/he might be given a remedial transfer. dock 2. G 29. absence 14. insurance 19. satisfaction 27. B 12.. A 25. which is the money paid to someone to cover the costs of doing something in particular. F 32. E 23.. The informal expression is a turkey trot. D 16. etc. C 22.. university professors. B 26. extras 7. sabbatical (this word is especially used for teachers. salary 10. Dear Ms Smith) end with Yours sincerely. A Usage notes: ț Letters that begin with a name (e. F 7. and a legal holiday in the USA) 9.g. In addition to the questions in the exercise. HR services. security 31. C 13. e. Colleagues above. A 17. deduction 6. Note that many of the questions in this exercise might also be asked at an exit interview. pension (also called a superannuation scheme or plan) 13. double 6. attendance bonus 12. exit interviews might also ask the employee how s/he felt about the rewards. sports and social facilities. refreshment facilities.g. basic 4. 12/11/05) in formal and semi-formal letters.

dealing / using 12. instant dismissal (dismissal is from the verb to dismiss. adventure training 5. Gross misconduct is very bad behaviour which is fair reason for dismissal) 4. offence 2. legislation 10. We can also use the verb to fine) 2. team-building (an employee who works well as part of a team is called a team player) 7. can have an adverse impact on productivity) 18. audit 5. s/he is called an official mediator) 13. 1. or abbreviated to CPD) 2. open learning 13. assertiveness training 3. b 8. sleeping 7. sexual harassment 17. a (free collective bargaining = negotiations between management and trade unions about wage increases. regulations B. online learning (also called e-learning) 16. Here are some other words and expressions that you might find useful: adult education correspondence course distance learning training needs performance appraisal staff appraisal team learning individual learning autonomous learning learning curve learning style evaluation and assessment work-based learning INSET (in-service training) Investor in People (a national programme for employee development sponsored by the UK government) managerial grid 76 © Bloomsbury Publishing Plc. a 9. safety and welfare (pages 63 + 64) A. sack and fire are synonyms of dismiss. continuous personal development (also called continual personal development. e (when a strike is approved by a trade union. b (compare this with a go-slow.answer key Industrial relations (pages 61 + 62) 1. damage B. intimidation 14. letter of dismissal 8. grievance (a legitimate grievance is a grievance based on a violation of a contract of employment) 3. c 2. c 3. alienation (alienation. violence (bullying. racial abuse (we can also say racial harassment or racism) 16. d 4. a trainee is somebody who learns how to do something. job dissatisfaction 16. although this is an offensive word) 18. b 6. emergency exit emergency access (on a door which must be kept clear in case somebody needs to get into the building in an emergency) fire alarm fire blanket fire bucket fire door (on a door which must be kept closed at all times to stop a fire spreading through a building) fire escape fire extinguisher fire hose first aid kit fire officer first aid officer first aid post assembly point (an area outside a building where people must go when there is a fire or other emergency in a building) smoke detector C. d (strike can also be a verb: to strike. Discharge. bullying 13. intimidation. b Other words and expressions that you might find useful include: accident book accident frequency rate accident prevention accident report criminal liability employer's liability hazard hazardous substances health and safety policy hygiene occupational disease industrial accident positive health programmes protective clothing protective equipment public health inspector / environmental health officer Health and Safety at Work Act 1974 (HASAWA) Discipline and problems at work (pages 65 + 66) A. c When unions and management cannot settle a dispute. committee 6. b 16. modern apprenticeship 10. negligence 5. precautions (or measures) 3. dock (money that is removed as a result of misconduct is sometimes called a financial penalty. Most companies have an appeals procedure to deal with this. experiential learning (also called learning by doing) 4. feature 4. d (stress management is a way of coping with stress-related problems at work) 10. aggrieved / down tools / walk-out 12. this is called fraudulent conversion or conversion of funds) 9. representative 9. The noun is embezzlement ) 10. etc. breach of safety 6. training needs analysis (sometimes abbreviated to TNA) 14. off-the-job training (training which takes place on the company premises during work time is called on-the-job training or in-house / in-company training) 12. 1. 1. grievance procedure 15. s/he can appeal against the decision. in-tray learning 6. misconduct (this is a general word which refers to any illegal act carried out by an employee. d (also called a strikebreaker.) Personnel training and development (pages 67 + 68) 1. where workers slow down production as a protest against the management) 9. insubordination 10. we say that negotiations have reached deadlock. intimidation and violence can also be called aggressive behaviour) 15. allegation (from the verb to allege) 11. hostile work environment 4. a 5. d (a flying picket is a picket who travels around the country to try to stop workers going to work) 17. fraud (when you use money that does not belong to you for a purpose which it is not supposed to be used. Employees usually receive two verbal warnings and one written warning before further action is taken) 6. Scab can also be used. suspend 14. ultimatum 5. smoking / drinking (of alcohol) 11. 1. d 7. sales training 9. irregularities 7. A worker who strikes is called a striker) 14. poor working conditions. d 12. disobedience (from the verb to disobey) 8. c 3. etc) 8. b 6. theft (we can use the verb to embezzle when an employee steals money from his / her company. an induction course 11. officer (or inspector) 8. e (workers will down tools and stage a walkout. c 10. c (when an arbitrator is appointed by the government. total quality management 15. This can also be a verb: to walk out ) 11. sexual discrimination 13. disciplinary board / disciplinary action (if an employee is unhappy with the decision made by a disciplinary board. Discipline can be a noun or a verb) 17. absenteeism (from the adjective absent ) 3. timekeeping 2. a 7. Health. sackable offence 7. action learning Note: a trainer is somebody who trains staff. a 4. verbal warnings (a warning in the form of a letter is called a written warning. carousel learning 8. e (verb = to unionise) 2. it is called an official dispute) 15. b 5. appeal / unfair dismissal 9. For reference see Dictionary of Human Resources and Personnel Management (ISBN 0 7475 6623 2) .

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