Crisis Management and Information Technology

Presented by: Jesse Kedy

© 2009 Jesse Kedy

Overview
Objective: Be able to discuss the following Characteristics of a Corporate Crisis  Crisis Management Communication Goals How to Plan for IT Crisis Management  Various Tools Available for IT Crisis Management

© 2009 Jesse Kedy

Characteristics of a Corporate Crisis
(SELL PISS)
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Surprise  Escalating Flow of Events  Lack of Information  Loss of Control  Panic  Intense Scrutiny (mainly external) Short Term Focus 
© 2009 Jesse Kedy

Company Objectives
Preserve: Short Term
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Normal IT Operations

Long Term
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Reputation & Credibility (of Company/ Division) Image  (of Company / Brand) Healthy Relationship with Environment
© 2009 Jesse Kedy

Communication Features of Successful Crisis Management
o o o o o

Timing Initiative Responsibility Openness Consistency
voice.

What companies do and say… Reach out early and often. Don’t deny it but don’t always accept it Within company and with stakeholders   When the company is at stake, have one  The best policy
© 2009 Jesse Kedy

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Honesty

IT Risks
Internal
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Technical Failures: Internal System Crash Human Error: Pouring Coffee on a Mainframe Intentional: Hacking/ DoS Attack/ Virus Human Error: Service Provider Crash (Electricity; IT;  Security) Outsourcing is an IT and Security Risk
© 2009 Jesse Kedy

External
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Planning for IT Crisis Management
Top 10 Tips to Help you Prepare for an IT Crisis

1. Appoint Chief Security Officer 2. Appoint IT Crisis Response Team & Rehearse 3. Recognize all Internal/ External Risks 4. Search for Weaknesses 5. Determine Priorities (Short vs. Long‐Term)
© 2009 Jesse Kedy

Planning for IT Crisis Management
Top 10 Tips to Help you Prepare for an IT Crisis (Cont)

6. Learn from Others 7. Develop Specific Plans and Stick to Them 8. During Crisis – Log Everything! 9. Plan to Communicate: Keep People Informed 10. Be Prepared not to be Prepared
© 2009 Jesse Kedy

Crisis Management Tools
Operations
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Web‐Based Crisis Management Systems Electronic Data Vaulting and Recovery Systems Central Station Alarms Emergency Power Generation Fire Suppression Personal Data Assistants
© 2009 Jesse Kedy

Facilities
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Personnel
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