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64012540-Itil

64012540-Itil

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Published by: Andrei on May 11, 2013
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05/24/2014

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Goal: To help design, implement and maintain stable applications to support the organization’s
business processes.

Application Management is usually divided into departments
based on the application portfolio of the organization allowing
easier specialization and more focused support.

Roles and Responsibilities:

• Managing Applications throughout their lifecycle;
• Supports and maintains operational applications, and
plays an important role in design, testing and
improvement of applications that form part of IT Services;
• Support the organization’s business processes by helping
to identify functional and manageability requirements for
application software;
• Assisting in the decision whether to build or buy an
application;

Figure 7.H – Application
Management

• Assist in the design and/or deployment of those applications;
• Provide ongoing support and improvement of those applications;
• Identify skills required to support the applications.

ITIL® V3 Foundation Complete Certification Kit: 2009 Edition

126

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Email: service@theartofservice.com | Web: http://theartofservice.com | eLearning: http://theartofservice.org
Phone: +61 (0)7 3252 2055 | Brisbane, Australia

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