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64012540-Itil

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Published by: Andrei on May 11, 2013
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05/24/2014

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What is the difference between a Known Error and a Problem?
a) The underlying cause of a Known Error is known. The underlying cause of a Problem is not

known

b) A Known Error involves an error in the IT infrastructure. A Problem does not involve such an

error.

c) A Known Error always originates from an Incident. This is not always the case with a Problem.
d) With a Problem, the relevant Configuration Items have been identified. This is not the case with
a Known Error.

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