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64012540-Itil

64012540-Itil

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Published by: Andrei on May 11, 2013
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05/24/2014

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The CSI improvement model was used as a roadmap for this SIP. As the business needs changed,
so had their perceived value of HYPE. HYPE had become an integral part of the business
communication plan. As a result, new business plans/goals were established and new targets set,
with an action plan for improvement… at a cost, of course.

This will identify:

• Technology improvements
• Process improvements
• Document improvements
• Training etc.

And so it continues!

ITIL® V3 Foundation Complete Certification Kit: 2009 Edition

158

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