P. 1
64012540-Itil

64012540-Itil

|Views: 27|Likes:
Published by Andrei
itil
itil

More info:

Published by: Andrei on May 11, 2013
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

05/24/2014

pdf

text

original

To assist with your learning and understanding of how the phases and processes work together, the
following scenario will be used throughout this book. This simplistic overview of a service gives
examples of how the processes are utilized to create the service.

The business has requested that they would like to be able to use the internet for instant messaging
with international offices. They are also interested in VOIP and video conferencing. We shall call this
new service HYPE!

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->