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64012540-Itil

64012540-Itil

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Published by: Andrei on May 11, 2013
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05/24/2014

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While there are many elements within the Service Design phase, the three main objectives that
provide direction to the processes involved are:

• To convert the strategic objectives defined during Service Strategy into Services and Service

Portfolios.

• To use a holistic approach for design to ensure integrated end-to-end business related
functionality and quality.
• To ensure consistent design standards and conventions are followed in all services and
processes being designed.

ITIL® V3 Foundation Complete Certification Kit: 2009 Edition

48

Copyright The Art of Service

Email: service@theartofservice.com | Web: http://theartofservice.com | eLearning: http://theartofservice.org
Phone: +61 (0)7 3252 2055 | Brisbane, Australia

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