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EVOLUTION OF KNOWLEDGE MANAGEMENT

70S- A NUMBER OF MANAGEMENT THEORISTS HAVE CONTRIBUTED TO THE EVOLUTION OF KNOWLEDGE. PETER DRUCKER : information an knowledge as organizational resources. LEONARD BARTON : well known case study of chapparal steel, a company having km strategies.

80s- knowledge as a competitive asset was apparent. Managing knowledge relied on work done in artificial intelligence an expert systems. Knowledge management related articles began in journals an book. 90s until now-a number of managing consulting firms had begun in house km programs. Km was introduced in the popular press. The international km network went offline in 1994

Km has become big business for such major international consulting firms as ernst an young, arthur anderson n booz-allen an hamilton.

NEED FOR KNOWLEGDE MANAGEMENT Km maximises growth. Knowledge is the window of opportunity which every organisation would have to capitalise on to ensure their survival. Survival of organisation . Effective decision making. Sustaining of capable employees. K m delivers timely knowledge.

BENEFITS OF K.M Improved decision making. Increased responsiveness to customers. Improved innovation. Improved products/services.

ORGANISATIONAL BENEFITS

Cost reduction. Increasing flexibility to adapt an change. Reducing the time to market for new products/services. Increasing sales. Reducing process time.

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