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Information Technology Director
Highlighted Professional Summary
Twenty-five years PMO, Program/Project Management Office, Software Delivery, Test Centers of Excellence & Data Center Operations. Six Sigma Black Belt – Completed 3 projects in 15 months totaling $28 million dollars in savings and cost avoidance. Assisted in training 3,500 IT personnel through Six Sigma foundations and Lean Six Sigma. Implemented a TMMI level 4, Test Center of Excellence w/126 FTE Testers ensuring each FTE attained certification. Reduced production defect leakage to 8% from 15%. Implemented a Security Operations Center in concert with Information Security and the NOC in a recording setting 6 months Implemented a Windows Server Virtualization Program across two Data Centers thereby extending the physical footprint out 5 years Architected a Data De-Duplication program for 3 Petabytes of SAN storage. Achieved a first time ever no growth for the year. Managed an $80 MIL Systems Integration IT budget supporting 650 IT developers and contractors while establishing a metrics based project review and audit board. Hired 125 New FTEs in a single year to meet growth and demand. Key Negotiations and implementation of an MSSP, (Managed Security Service Provider) with UNISYS. This was a true follow the sun implementation in conjunction with daily penetration testing that was implemented in 6 months. Interviewed and seeded a team of 8 Security professionals to build out a NIDS, HIDS, WIDS, NAC and Network Penetration Program. Managed the Corporate Operational Security Assessment and Implemented a full PKI process and certificate management within the two Data Centers and external clients Negotiated PKI Certificate contracts with both VeriSign and GeoTrust while Implementing a full PKI and certificated management process saving over $1.0 MIL Negotiated and implemented a Distributed Denial of Service contract with AT&T providing full upstream heuristic monitoring and protection of our inbound connectivity providing our shareholders with a first line of defense upstream in the network. A $1.0 MIL insurance policy for 14 million web registered users Managed a multi-site Production Sustainment team (108 FTEs) that increased on-line availability from 97% to 99.92% and reduced open production defects by more than 50%. (704 to 326 in less than one year) Managed and delivered an 18 month, $85 MIL Business Integration project for an enterprise Pension Payroll system. This was the first company effort expended around Data Re-Architecture and Oracle RAC. Department Head for both Operations Architecture Governance and Development Architecture Governance boards Chaired a Strategic Architecture Team encompassing a 3-year business look-a-head coupled with vendor and platform roadmaps. Managed a Global Data Center Expansion & Implementation across all of Europe complying with all Safe Harbor Laws, Crafted an implementation plan for the Data Center of the Future, Server and Data Virtualization, Disaster Recovery, RPO, RTO Designed a Dual Data Center Disaster Recovery program with a 4 hour Fail-Over SLA on all Tier 1 Applications, utilizing Active/Active Architecture Tier 1 web solutions Authored & Published a “Whitepaper” on Data Center “Green Computing” and Server Consolidation Conducted a product evaluation/Proof of Concept of IBM/DataStage and Informatica for the World’s Largest Television Merchandiser 20 year retired Navy Veteran with 3800 flight hours and system testing of the world GPS, APS -80, APS-128, ISAR radars systems, electronic warfare systems and overall systems integration. IT-1/Secret Clearance Certified Facilitator
The Walt Disney Company, Orlando FL, October 2011 – Present Manager, Global Business Technology Strategy
Recruited to transform Disney’s current Testing Center of Excellence into a world -class test organization Responsible for 5 Direct reports & 100 FTEs supporting a $125 MIL annual program delivery Introduced “Agile” based practices to the testing methodology and improved Performance Test monitoring solutions Introduce Desktop Virtualization to the Test Lab to control test images as well as Mobile Performance Testing Introduce Mobile Performance Testing at the Web Services level readying for Device testing with Perfecto Mobile Introduced DynaTrace Performance Monitoring Founding participant for Disney’s Parks and Resorts Architecture Governance Board
Amyx, Inc., Reston VA, September 2010 – September 2011 Program Director, Systems Integrator
New Contract award to deliver a Common Food Management System for the Department of Defense Lead the Common Food Management System (CFMS) Program Management Office for the Defense Logistics Agency (DLA) ensuring 508 & DIACAP Compliance Directed the architecting of a Web-Based POS, (Point of Service) terminal replacing the current fat-client based POS. This implementation is unique in the ability of a Web-Based terminal to communicate with other hardware devices such as scanners, cash drawers and CAC readers through Microsoft Silverlight Com Layer as well as being “Fault Tolerant” during interrupted network communications. This implementation is projected to save the program $20 MIL in deployment costs as well as reducing the project timeline by 2 years.
ATSC, McLean VA, July 2009 – September 2010 Program Director, Systems Integrator
Recruited to deliver a previous failed implementation by IBM Global Services. Organize and developed a comprehensive program to deliver a Global Common Food Management System for all of the Military Services
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Richard T. Gaglio Sr. Information Technology Director
Organized & Developed standard process workflows for a “Waterfall” development Life -cycle including: Defect Mgmt, Issue Mgmt, Change Management, Release Management, RFC & Issue/Risk Analysis Structured and Organized a Program Office with a true metrics centric view with weekly Dashboard updates utilizing InfoPath Oversaw the Hiring of a team of 85 various IT Professionals through the Government Small Business protocol Reviewed and Re-architected the Websphere Infrastructure to Oracle Portal Re-architected Windows servers to UNIX/LINUX, implementing Single Sign-On Implemented MQ messaging bus communicating with 3 outside agencies including DEERS, DASSC & STORES Worked directly with JITIC, (Joint Interagency Test Command) ensuring quality deliverables of; (SV-4, 6, ISP & CPD).
iSymmetry, Alpharetta, GA, Jan 2009 – July 2009 Senior IT Consultant
Enterprise Architecture review of 6 key application replacements with an overall 3 year IT strategy including a 2 Data Center, Server Consolidation, Enterprise Data Architecture and a Database Retirement Strategy. Created a Program Office Implementation Road Map Implemented a TCoE practice in support of the current program schedule along with an environment provisioning strategy and Test Data Management practice. Negotiated an enterprise license agreement with Informatica in support of Test Data Management. Created and implemented defect and issue work flows in support of QA best practices while implementing HP LoadRunner and QTP. Implemented DMAIC and Lean Six Sigma best practices and a Metrics/Dashboard program in support of the new program delivery model Uncovered a $25 Million Dollar infrastructure capacity error implemented by IBM Global Services
The Vanguard Group, Valley Forge, PA, (1997-2008) Data Center Program Manager, 2008 – 2008
Designed and implemented a full Windows Server Virtualization Program, Data Center Footprint Reduction Program, Green Computing Program and International Global expansion. Delivered two proofs of concepts with business cases for application and desktop virtualization. Virtualized 50% of the 1100 Windows servers in 5 months. Decreased the total physical server inventory by 27 host devices. This is the first time in Vanguard's growth history that the year ended with fewer physical servers than which it started. Power consumption decreased by 20 kwh, yet 311 new guest servers were provisioned supporting our business growth. This program was calculated to extend the current life of the two data centers by 2 years cost deferring a $100 million dollar spend, and established the back drop for our future data center build. Authored the first “White Paper” on Green Computing, identifying the cost of power for our desktops exceeded the cost of power fo r our two data centers. This led to the implementation of a Power Management Program expected to save $1.6 million dollars in 2009. Opened a new 45 person sales office in London, UK and a 5-person office in Zürich, SW that accounted for two of 5 new offices slated for the next 3 years. Established Home Office Telephony standards for the company's future endeavors with telecommuting. This reduced Vanguard's overall “Carbon Footprint” earning “Carbon Credits”.
Program Delivery Manager, 2006 – 2008
Direct CIO appointment to deliver Vanguard's $80 million dollar Pension Annuity System. Implemented a third party Pension Payroll system with significant modifications and integration into the legacy system utilizing Business Integration as well as implementing a new reporting tool, COGNOS. Designed and architected a new Oracle data schema utilizing Oracle RAC and Oracle Cluster technology. Revamped operational processing and department structure taking advantage of process efficiencies coupled with the new software. Automated the test program which was touted by IBM as the most complex test program seen to date. Executed over 476,000 test cases in 5 months gaining client confidence and ultimately delivering the project on time with unparalleled quality. The external client and their own internal audit team highlighted the calculation accuracy of the program.
Security Operations Program Manager, 2005 – 2006
Direct CIO appointment to extend the functionality of the Tier 2 Network Operations Center by implementing a Security Operations Center, with a 6-month deadline. Negotiated and implemented a Managed Security Service Provider, (MSSP) for our perimeter protection while expanding the current network intrusion and host intrusion to our international offices. Implemented a full hard drive encryption program across 20,000 desktops and laptops. Architected and delivered a Data Extrusion Program, Certificate Management Program, a Distributed Denial of Service and Network Anomaly Detection program. Averaged over 500,000 intrusion attacks per month and to this date, the network has never been penetrated or compromised. Migrated 15,000 PBX phones to Avaya VOIP with Net Genesis Call Recording
Production Center of Excellence Program Manager, 2003 – 2005
Led a 108 FTE team across two states, including 6 direct reports with an operating budget of $28 million dollars. Maintained an on-line availability of 99.92% up from 97.0% and reduced open production defects by 54%, (704 to 326). Completed three process improvement programs that led to the awarding of the Department of the Year for Unmatchable Excellence.
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Richard T. Gaglio Sr. Information Technology Director
Responsible for the creation and maintenance of all Non-Production environments. Highlights included the implementation of Blade Logic, which automated our build process replacing System 5 packaging, and reduced environment implementation by 5 days.
Six Sigma Black Belt Certification, 2001 – 2003
Selected as the first Information Technology Six Sigma Black Belt within Vanguard's IT division. Led 3 Six-Sigma projects, (Software License Compliance, Production Software Defect Reduction, & Environment Provisioning Defect Reduction) resulting in the savings of $28.0 million dollars. Attained a Six Sigma Black Belt in record setting 15 months.
Program Management Office, 1997 – 2001
Established the first Program Management Office dedicated to budgeting, resourcing and project scheduling. Managed an annual $80 million dollar budget as the “Chief of Staff” for the Institutional Systems Integration group. Established the first metrics based project review program that was implemented company wide. Implemented a hiring program that culminated in the hiring of 125 full-time employees in a single year fulfilling our Y2K needs. Piloted and implemented the first Test Center of Excellence consisting of 126, (FTE) testers and 6 direct reports, supporting 650 software developers. Achieved a TMMI level 4. Introduced automated testing, performance testing, requirements gathering, configuration management, and defect tracking processes. Developed and implemented a test knowledge-based management program and a metrics based analytics. Created an internal System Test Certification program coupled with National Certification. Evaluated and implemented Project Portfolio Management software, formally Niku/Clarity.
Military, United States Navy
20 year retired US Navy Veteran P-3, Squadron Commanding Officer / Tactical Coordinator, Mission Commander Operations Officer, Training Officer, Legal Officer, Safety NATOPS Officer, Admin Officer, Maintenance Officer, Executive Officer Top Secret Security Clearance
Naval Postgraduate School – Monterey, CA – MS, Aviation Safety & Aviation Mishap Investigation Penn State University – State College, PA – BS, Business Logistics / Marketing / Business Law Certified Software Test Engineer ITIL, V1, V2, V3 PMP/Agile SCRUM Master Six Sigma Black Belt
Software Development Life Cycle, (SDLC) – Agile, (SCRUM) – Object Oriented Design and Development, (OO), UML – CMM/CMMI, ITIL (Incident, Problem, Change & Availability Management), Six Sigma, (DMAIC, DFSS, LEAN), ISO 9000, 9001, CFR-21, SAS-70, Risk Assessment/Risk Mitigation LEED
Sarbanes Oxley, (SOX), Health Insurance Portability and Accountability Act (HIPAA) of 1996 (P.L.104-191), Gramm-Leach-Bliley Act (GLBA), (GLB), Control Objectives for Information and related Technology (COBIT), Network, Host and WIFI Intrusion Detection & Analysis, (NIDS), (HIDS), (WIDS), Internal Leak Prevention, (ILP), Heuristic Analysis, CISSP Boot Camp, SANS member
Technology Tools Skills
Test Software – HP-ALM, QTP, Performance Center, Rational-Visual Test, Team Test, Rational Robot, Rational Functional Test, Rational Performance Test, Rational Quality Manager, (RQM) WebLoad, eTest, Empirex-VRU Hammer Configuration Management (PVCS, Source Safe, ClearCase, Endevor, MKS) Requirements Management – Rational ReqPro, DOORS, RTC, Rational Team Concert, Rational Requirements Composer Web Server Software (IBM Websphere, JBoss, Oracle Portal Server) CA SiteMinder web authentication, eTrust Identity Manager, Access Control Manager, Enterasys, Dragon NIDS Data Center Storage - Veritas – NetBackup, EMC – DMX4, AVAMAR, DLD3, NetApp, Data Domain, IBM 8300, 3PAR Virtualization: VMWare, Citirx Zen, Microsoft AppV, Microsoft Enterprise Desktop, MED V, Microsoft Hyper V, VDI, HP PC Blades, Catbird, Scalent Personas, UNISYS Data Center Transformation, Server Auto Provisioning, Capacity Planning, Disaster Recovery CMDB - IBM TADDM. EMC SMARTS, CirBa UNIX, Linux, IBM Zos, Windows Server 2005, 2008, AIX Cisco PIX, Aruba Network Intrusion, Nexus 7000, 5000, Net Genisis, Avaya VIOP ETL – Informatica, BODL, IBM DataStage, Cognos BOE, Crystal Report PMO, PPM, Project Portfolio Management, Clarity, SLIM Metrics, Perforce, VersionOne Agile Project Management
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