10 Things to Bear in Mind Whilst Investigating 1. Nothing is obvious 2. Most of your information comes from people 3.

Never try to prove a hypothesis; try to disprove it 4. Similar occurrences in other industries are worth examining for the clues they give 5. History has a lot to teach the open mind 6. Being able to live with uncertainty is necessary; don't drive for closure 7. The importance of looking for what has changed 8. That the input of all of the team is necessary; people have different and valuable perspectives 9. Immediate Causes are only the symptoms; the Root Causes are found in organisations and people 10. Intuition (or 'gut feel') is worth following; it often points the way

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