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Global Benchmark Report

2009



























Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 2
Table of Contents
Benchmarks Insights and Analysis
Benchmarks Overview
Benchmarks Tables
North America
Europe
Australia and New Zealand
APAC
Latin America
United States
Canada
United Kingdom
Spain
France
Germany
Australia
Japan
Taiwan
Verticals Definitions
Metrics Definitions
3
9
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27


Global Benchmark Report 2009 | Benchmarks Insights and Analysis
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 3
Benchmarks Insights and Analysis
Executive Summary
Welcome to this new and improved edition of the Eyeblaster benchmarks. In this new format, we will provide more than
just the numbers. In addition to a comprehensive set of benchmarks tables, summarizing the industry’s performance in
five markets and nine countries, this edition of the Global Benchmark Report offers an in-depth dive into the numbers.
The Benchmarks Insights and Analysis section is divided into two parts: The first provides an analysis of the benchmark’s
numbers in the context of a prevalent industry question. The second provides a general overview of the benchmarks and
a review of changes from the last edition.
This edition of the Global Benchmark Report is dedicated to unit sizes. Results were surprising—while the CTR
performance of Standard Banners tends to improve as unit size increases, in Rich Media, size is a poor predictor of
performance. In Rich Media, size is only one component of banner visibility on the site.
The analysis indicates that better predictors of performance in Rich Media are creative features such as video, ad format,
flash features and expansions. Therefore, to improve performance, advertisers should focus on enhancing ads with video
and other features, rather than increasing unit size.
Does size matter?
Well, yes and no. In Standard Banners, by their nature, size is a large component of the ads’ visibility and therefore
affects their performance. Rich Media ads, on the other hand, have more “dimensions” than two—pixels are augmented
by flash, video and expansions that catches the users’ attention. Therefore in Rich Media, size portrays only a part of the
performance picture.
Size is now in the heat of an industry debate, as publishers are offering larger and larger sizes in the hope of increasing the
marketing effectiveness of ads on their site. Advertisers, on the other hand, are faced with options to allocate their budget
to either bigger size or other rich media features. In this research, we look at which sizes are most frequently used, and
then test whether size is a good predictor for performance in Standard and Rich Media.
This study is one of the most comprehensive of its kind, comprising of more than a quarter of a million ads worldwide.
Ads participating in this analysis are from all sizes, formats and markets, and were served between Q3 ’08 and Q2 ’09.
Background
A study by the Interactive Advertising Bureau (IAB) found that larger ad units are 25% more effective in lifting key brand
metrics such as brand awareness and message association, even after one exposure. The research also shows that
additional exposures significantly increased persuasion metrics such as purchase intent
1
.
1
Interactive Advertising Bureau (IAB).
Available at: http://www.iab.net/about_the_iab/recent_press_releases/press_release_archive/press_release/4426


Global Benchmark Report 2009 | Benchmarks Insights and Analysis
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 4
Based on the assumption that ad performance increases with size, publishers are pushing for larger ad sizes. The IAB has
added a new giant ad—720x300—the largest so far. The Online Publishers Association (OPA) has also introduced new
giant sizes: The 336x700 (Fixed Panel), 468x648 (The XXL Box) and 970x418 (The Pushdown).
Two winners take nearly all
The introduction of larger sizes is a part of the increased competition on the users’ attention. However, while new unit sizes
are being introduced, two sizes reign supreme. Nearly 70% of the surveyed impressions worldwide are either 300x250
(Medium Rectangle) or 728x90 (Leaderboard).
While 300x250 and 728x90 shares of total ads remain similar across markets, smaller sizes shares do change. 160x600
(Wide Skyscraper) is popular in North America and less common in the rest of the world, while 234x60 (Half Banner) is the
other way around.
0K 50K 100K 150K 200K
Size (Pixels)
Rectangles
and Pop-Ups
720x300 (Pop-Under)
240x400 (Vertical Rectangle)
336x280 (Large Rectangle)
300x250 (Medium Rectangle)
250x250 (Square Pop-Up)
300x100 (3:1 Rectangle)
180x150 (Rectangle)
Skyscrapers 300x600 (Half Page Ad)
160x600 (Wide Skyscraper)
120x600 (Skyscraper)
Banners and
Buttons
728x90 (Leaderboard)
120x240 (Vertical Banner)
468x60 (Full Banner)
125x125 (Square Button)
234x60 (Half Banner)
120x90 (Button 1)
120x60 (Button 2)
88x31 (Micro Bar)
IAB Ad Unit Guidelines
Source: IAB


Global Benchmark Report 2009 | Benchmarks Insights and Analysis
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 5
Worldwide, the popularity of unit sizes does not differ significantly between ad formats. Most unit sizes maintain equal
proportion of Standard Banners and Rich Media. Notable exceptions are 234x60 (Half Banner) and 180x150 (Rectangle),
which lean toward Rich Media and 160x600 (Wide Skyscraper) and 468x60 (Full Banner), which lean toward Standard Banners.
APAC AU and
NZ
Europe Latin
America
North
America
0%
20%
40%
60%
80%
100%
S
h
a
r
e

o
f

I
m
p
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e
s
s
i
o
n
s
46%
41% 42%
38%
39%
32%
15%
22%
26%
9%
6%
11%
12%
33%
14%
9%
24%
13%
6% 11%
5%
11%
Share of Impressions by Size
Ad Size
180x150
300x600
336x280
120x600
468x60
234x60
160x600
Other
728x90
300x250
Source: Eyeblaster Research. Data: Q3 '08 to Q2 '09.
0% 10% 20% 30% 40%
Share of Total Impressions
300x250
728x90
Other
234x60
160x600
120x600
180x150
468x60
300x600
336x280
Share of Total Impressions
Ad Format
Rich Media
Standard Banner
Source: Eyeblaster Research. Data: Q3 '08 to Q2 '09.


Global Benchmark Report 2009 | Benchmarks Insights and Analysis
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 6
Size and Performance
Larger sizes yield better performance mainly for Standard Banners; in Rich Media the picture is more complex. In addition
to size, Rich Media offers video, flash and other features that may change the impact of the ad performance beyond its size.
Therefore, for Rich Media, size is not a good indicator of performance as other ad attributes.
This conclusion is also supported by a research conducted by Dynamic Logic. Analyzing the results from 4,800 campaigns,
the marketing research firm found that the best-performing ad size, in terms of metrics such as brand awareness, recall and
purchase intent, was 180x150 (rectangle)
2
. Dynamic Logic’s research indicates that ad effectiveness depends less on size
than it does on creative, shape and placement.
The chart above presents the CTR performance of Standard Banners and Rich Media ads by size. The ads are sorted by
total pixel size, i.e. the largest, 300x600 is on the left and the smallest, 234x60 is on the right. While Rich Media ads’ CTR
performance has no visible correlation with total pixel size, Standard Banner ads’ performance does.
For Standard Banners, the link between size and performance is more than visible. A statistical analysis conducted by
Eyeblaster Research indicates that on average, an increase of 50,000 pixels yields an increase of 0.044% in CTR. This is
quite an impressive figure, considering that the overall CTR of Standard Banners is 0.1%. Therefore, in Standard Banners,
where unit size is one of the major factors to attract users’ attention, increasing unit size is likely to boost CTR performance.
While CTR is the only metric to measure Standard Banners’ performance, Rich Media has more robust metrics. Eyeblaster
has developed two proprietary metrics to measure users’ engagement with ads—Dwell Rate and Dwell Time. Dwell Rate
measures how many impressions were intentionally engaged with by users out of total impressions. Dwell Time measures
2
Abbey Klaassen. Why Large Online Ad Formats Aren't Industry's Silver Bullet.
AdvertisingAge, August 20, 2009. Available at: http://adage.com/digital/article?article_id=138554.


Global Benchmark Report 2009 | Benchmarks Insights and Analysis
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 7
the average length of time for which these users maintain their interest. A high score on both of Dwell Rate and Dwell
Time means that ads have not only managed to draw more attention of users from the clutter of ads, but kept these users
engaged for a longer duration of time.
Even when taking Dwell Rate, Dwell Time and CTR into account, unit size remains a poor predictor of performance.
Ads which present superior average performance on all three metrics do not seem to have larger unit size as a common attribute.
The chart above represents a comprehensive performance analysis of various Rich Media unit sizes. Dwell Rate is
represented on the X-axis and Dwell Time is represented in the Y-axis; the size of the circles represents the unit’s size.
Two average lines divide the chart into four quarters; the upper right quarter offers superior performance on Dwell Time
and Dwell Rate. This analysis indicates that 234x60 (Half Banner), and 180x150 (Rectangle) are the highest performers.
468x60 (Full Banner) has superior engagement in terms of Dwell Time, but is disappointing on Dwell Rate, while 336x280
(Large Rectangle) and 300x600 (Half Page Ad) have it the other way around. 300x250 (Medium Rectangle) has nearly
50% of all impressions and due to its impressions volume, comprises a large portion of the average. Overall, the top
performers are not the largest ads.
4% 6% 8% 10% 12% 14%
Dwell Rate
30
35
40
45
50
55
D
w
e
l
l

T
i
m
e
728x90
468x60
336x280
300x600
300x250
234x60
180x150
160x600
120x600
Average
Rich Media Ad Performance by Size
Ad Size (Pixels)
14,000
50,000
100,000
150,000
180,000
Source: Eyeblaster Research. Data: Q3 '08 to Q2 '09.


Global Benchmark Report 2009 | Benchmarks Insights and Analysis
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Page 8
So, what does improve Rich Media performance? Rich Media has many attributes that affect performance other than
size—among them are ad format, video and flash features. To demonstrate their effect we analyzed the performance of the
most popular format, Polite Banner, with and without video, across sizes.
The chart above analyzes the performance of Polite Banners by unit size, with and without video. Unit sizes were sorted by
total pixel size from high to low. To simplify the analysis, performance is measured in Total Dwell—Dwell Rate multiplied by
Dwell Time. This metric quantifies the average dwell time spent on the ad by all users who were exposed to it, and provides
a simple measure of Rich Media performance.
The results are that in all but three sizes, video increases performance significantly—overall by 71%. This finding cannot
be underestimated—adding video and Rich Media features to ads augments their performance in nearly all sizes.
End Note
So, does size matter? It definitely does for Standard Banners but not so much for Rich Media. Adding video and other Rich
Media features to ads makes more of a difference than increasing the size only.
As we mentioned at the beginning of this research, there is a tradeoff between unit sizes and other features, i.e. assuming
constant budget, larger unit sizes means less video and rich content. The main points of this analysis is that increasing unit
size should be considered for Standard Banners, while for Rich Media, advertisers should focus on adding video, richer
features and elaborate creative.
Page 9


Global Benchmark Report 2009 | Benchmarks Overview
Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Benchmarks Overview
Overview
More than 100 billion impressions, over a quarter of a million ads and tens of thousands of campaigns were analyzed to
create this edition of the benchmarks. These benchmarks outline industry performance averages and allow advertisers and
agencies to compare their performance to that of their peers. With five markets and nine countries, this edition represents
the most comprehensive international coverage in the industry.
To evaluate the overall performance of Rich Media, Eyeblaster has developed two proprietary metrics—Dwell Rate and
Dwell Time. Dwell Rate measures the ratio of impressions in which viewers engaged with an ad out of total impressions,
while Dwell Time measures the average duration of these engagements. Overall Dwell Rate is 7%, which means that one
of 14 impressions was dwelled upon by a user for more than one second. These users spent an average of 43 seconds of
Dwell Time with these impressions—nearly one and a half times as much as the average TV spot.
Impressions with Any Interaction Rate measures how many impressions had interactions out of total served impressions;
worldwide, these average to 3%. When measuring total interactions (Including multiple Interactions) out of served
impression—Interaction Rate—this figure increases to 6%.
Rich Media metrics provide a more comprehensive measurement of advertising effectiveness compared with CTR.
However, CTR is the only metric to measure the performance of Standard Banners.
Worldwide, Standard Banners achieved Click Through Rate (CTR) of 0.1%, compared to slightly more than 0.3% for
Rich Media—more than a three times increase. CTR for Rich Media is higher than CTR for Standard Banners across all
markets.
0% 2% 4% 6%
IwI Rate
0% 10% 20%
Interaction Rate
0% 5% 10%
Dwell Rate
0 20 40
Average Dwell Time
APAC
AU and NZ
Europe
Latin America
North America
Basic Rich Media Metrics
Note: IwI Rate - Impressions with Interactions Rate
Source: Eyeblaster Research. Data: Q3 '08 to Q2 '09.
Page 10


Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Markets differentiate, naturally, in users’ propensity to interact with ads. While Latin Americans are enthusiastically
engaging and clicking on ads, other users in North America and APAC tend to be more selective.
One explanation for the differences is market maturity. In less mature markets, where users are novice in online
advertising, they receive ads with more open arms. When the market matures, the users’ fatigue together with increased
competition for their attention reduces engagement significantly. The users’ propensity to engage with ads should be taken
into account when comparing benchmarks between geographies and verticals.
What’s New?
Whenever a new edition of the benchmarks is published, advertisers, agencies and Eyeblaster’s internal team suggest
new ideas for improvement. This edition offers many innovations as a part of our constant effort to create the most
comprehensive set of benchmarks in the industry.
More markets and countries covered: • In addition to adding benchmarks for Latin America, we added more individual
countries with their own benchmarks. The country level benchmarks can assist advertisers by comparing their
performance to that of a more relevant list of peers, while market level benchmarks provide a larger sample size.
Performance by unit size: • After constant feedback to the Research team that size does matter, Eyeblaster’s
benchmarks will now include the three most popular sizes for each ad format. Our analysis shows that the three most
popular sizes cover more than 70% of ads.
0.10% 0.20% 0.30% 0.40% 0.50%
Click Through Rate
APAC
AU and NZ
Europe
Latin America
North
America
Overall CTR
Ad Format
Standard Banner
Rich Media
Source: Eyeblaster Research. Data: Q3 '08 to Q2 '09.
Global Benchmark Report 2009 | Benchmarks Overview
Page 11


Copyright © 2009 Eyeblaster, Inc. All rights reserved.
Adding “Impressions with Any Interaction Rate” metric: • While Interaction Rate measures the total interactions out
of impressions, and thus counts multiple user interactions within the same impression, Impressions with Any Interaction
Rate counts them only once. This metric is designed to measure in how many impressions users have interacted with
the ad, regardless of the number of times they have done so.
Insights and Analysis: • Eyeblaster Research team can contribute more than a summary of the numbers. In each
edition of the Benchmarks Report, we will provide actionable analysis that goes beyond the numbers. With the most
sophisticated data visualization capabilities and up to date statistical computer models, these insights will provide
rigorous answers to industry questions.
Comprehensive metrics definitions: • Thorough understanding of the metrics is key for improving campaign
performance. This new glossary provides in-depth definitions of the metrics and explains how to use them.
Verticals definitions: • When comparing a campaign to its peers, it is important to select the right set of campaigns for
comparison. To avoid confusion, we included a precise definition of each vertical.
Comparing with a benchmark
A word of caution: When comparing individual campaigns to the benchmarks, it is important to understand that benchmarks
provide an average of performance, but fail to show the variance. A campaign below the benchmark may not be well below
its peers, if the variance in performance is large. Benchmarks do not present granularity and average campaigns that may
be different in their objectives, size and budget into one number.
Global Benchmark Report 2009 | Benchmarks Overview
Page 12
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Vert|ca| Def|n|t|on
Appare|
ManufacLures and reLallers speclallzlng ln apparel. 1yplcally lncludes manufacLurers and reLallers whose
maln buslness ls fashlon, cloLhlng, shoes and sporLs shoes, accessorles and [ewelry.
Auto
ÞroducLs and Servlces relaLed Lo Lhe auLo lndusLry. 1yplcally lncludes manufacLurers of cars, Lrucks and
moLorcycles, car dealershlps, Lraders and buylng guldes, car renLal agencles, car repalr shops, car parL
manufacLurers, oLher auLo servlce provlders and gas sLaLlons. uoes noL lnclude auLo lnsurance (lncluded ln
llnanclal).
828
ÞroducLs and servlces markeLed prlmarlly Lo corporaLlons. 1yplcally, such producLs are noL sulLed for
lndlvldual consumers. lor example, commodlLles or enLerprlse soluLlons.
Career !ob posLlngs and resume servlces.
Consumer Þackaged
Goods
ÞroducLs LhaL are sold ln reLall sLores such as supermarkeLs and convenlence sLores. 1yplcally lncludes food,
peL supplles, Lobacco, alcohollc and non-alcohollc beverages. uoes noL lnclude LolleLrles, personal care and
cosmeLlcs (lncluded ln PealLh/8eauLy).
Corporate
CorporaLe awareness and brandlng. 1yplcally campalgns almed aL lncreaslng Lhe corporaLe brand awareness
raLher Lhan Lhe awareness of a speclflc producL. usually Lhese campalgns menLlon Lhe name of Lhe
company, whlle noL menLlonlng any of lLs brands.
L|ectron|cs
LlecLronlc producLs such as 1vs and home clnema sysLems, uvus, sLereos, MÞ3 players and cell phone
devlces. uoes noL lnclude compuLers and perlpherals (lncluded ln 1ech/lnLerneL).
Lnterta|nment
Þrovlders of enLerLalnmenL servlces. 1yplcally lncludes movles and movle sLudlos, 1v shows and channels,
muslc albums and concerLs, museums and amusemenL parks. uoes noL lnclude books and magazlnes
(lncluded ln news/Medla).
I|nanc|a|
Servlces and producLs relaLed Lo Lhe flnanclal and lnsurance lndusLrles. 1yplcally lncludes banks, morLgages,
car loans, lnvesLmenL flrms, consumer credlL, credlL cards and lnsurance companles.
Gam|ng
Consoles, ÞC games and Lhelr byproducLs, reLall and onllne gamlng. 1yplcally lncludes vldeo and compuLer
games, game consoles, caslnos and loLLery.
Government]Ut|||t|es
CovernmenL agencles and uLlllLles. 1yplcally lncludes governmenL offlces, anLl-smoklng campalgns, elecLlon
campalgns, elecLrlclLy and waLer. uoes noL lnclude 1elecom (lncluded ln 1elecom).
ÞroducLs and servlces for personal care. 1yplcally lncludes cosmeLlcs, dleLary supplemenLs, LolleLrles,
Lyeb|aster Vert|ca|s Def|n|t|ons
nea|th]8eauty
ÞroducLs and servlces for personal care. 1yplcally lncludes cosmeLlcs, dleLary supplemenLs, LolleLrles,
perfume, personal hyglene and halr care. uoes noL lnclude prescrlpLlon on over-Lhe-counLer medlcaLlons
(lncluded ln Medlcal).
Med|ca|
ÞrescrlpLlon and over-Lhe-counLer medlcaLlon. uoes noL lnclude physlclan servlces, cllnlcs and hosplLals
(lncluded ln Servlces).
News]Med|a
Companles provldlng news, prlnL and radlo broadcasLlng servlces. 1yplcally lncludes radlo sLaLlons,
newspapers, magazlnes and books. Lxcludes 1v channels and shows (lncluded ln LnLerLalnmenL).
kestaurant
Þrovlders of dlnlng servlces. 1yplcally lncludes casual dlnlng and fasL food chalns. uoes noL lnclude food
lLems (lncluded ln Consumer Þackaged Coods).
keta||
8rlck and morLar reLallers and onllne reLallers. Campalgns almed aL pulllng people Lo Lhe sLore raLher Lhan Lo
promoLe a speclflc producL or servlce. 1yplcally lncludes deparLmenL sLores, home lmprovemenL sLores,
elecLronlc sLores, supermarkeLs, book sLores and furnlLure sLores. uoes noL lnclude apparel reLallers
(lncluded ln Apparel).
Serv|ces
Þrovlders of mlscellaneous servlces such as educaLlon, non-proflL organlzaLlons and healLh-care servlces.
1yplcally lncludes unlverslLles and colleges, assoclaLlons, hosplLals and cllnlcs. uoes noL lnclude medlcal
lnsurance (lncluded ln llnanclal).
Sports
SporLs relaLed goods and servlces. 1yplcally lncludes sporLlng equlpmenL, leagues and compeLlLlons, games
and evenLs, and sporL accessorles. Lxcludes sporLs shoes and apparel (lncluded ln Apparel).
1ech]Internet
CompuLer hardware, sofLware and lnLerneL. 1yplcally lncludes deskLop and lapLop compuLers, sofLware,
perlpherals and lnLerneL companles. Lxcludes lnLerneL servlce provlders (lncluded ln 1elecom).
1e|ecom
1elephony and daLa servlce provlders. 1yplcally lncludes land-llne phone provlders, cell phone provlders,
cable companles and lnLerneL servlce provlders. Lxcludes cell phone devlce manufacLurers (lncluded ln
LlecLronlcs), and cell phone sofLware provlders (lncluded ln 1ech/lnLerneL).
1rave|
1ravel and Lourlsm relaLed servlces. 1yplcally lncludes hoLels, alrllnes, LransporLaLlon, Lravel agencles and
Lourlsm boards. Lxcludes car renLal agencles (lncluded ln AuLo).
Cther ÞroducLs and servlces LhaL do noL fall lnLo any oLher caLegory.
Page 27 M
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