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LIVE PROJECT ON
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“A COMPATATIVE ANALYSIS OF SERVICES PROVIDED BY INDIAN AIRLINES AND ZET AIRWAYS”

Under the guidance
MR.K CHANDRASEKHAR (Faculty ,INC,Dilsukhnagar)

Submitted by Binayak Moharana

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8NBHD003

Contents:Page no. Objectives Limitations Methodology Airline industry Company profile of Indian Airlines Company profile of Zet Airways Services provided by Zet Airways Services provided by Indian Airlines Data analysis Conclusion 3 3 4 5 6 8 10 12 14 17

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OBJECTIVE:To know about air-line industry in India To know about different services provided by Indian Air-lines To know about different services provided by Zet air-way

LIMITATIONS:Data is based upon only secondary data Analysis has been done only for two air-line industry There may be a chance of under estimation or over estimation of the data

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METHODOLOGY:The collection of data is fully based upon secondary data. The secondary has collected from different sources. These are • Internet • News paper • Magazine etc.

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THE AIRLINE INDUSTRY: It is regulated by the Ministry of Civil Aviation in the domestic market and by a system of bilateral service agreement in the international market. The bilateral service agreements regulate the prices offered by various airlines, capacity of aircraft, and the routes to be served by these airlines. The future of airlines industry depends on the flight schedules/ takes off time, inflight air port service, safety records, fleet capacity and efficiency, route frequency, strategic alliances with other airlines and business like hotels, etc.It helps promote trade and tourism in the region. the growth of the industry is closely linked to economic growth.

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COMPANY PROFILE OF INDIAN AIRLINES ndian Airlines was founded in 1953. Today, together with its fully owned subsidiary Alliance Air, it is one of the largest regional airline systems in Asia with a fleet of 62 aircraft(4 wide bodied Airbus A300s, 41 fly-by-wire Airbus A320s, 11 Boeing 737s, 2 Dornier D-228 aircraft and 4 ATR-42). It has many firsts to its credit, including introduction of the wide-bodied A300 aircraft on the domestic network, the fly-by-wire A320, Domestic Shuttle Service, Walk-in Flights and Flexi-fares. The airlines network spans from Kuwait in the west to Singapore in the East and covers 75 destinations - 57 within India and 20 abroad. The Indian Airlines international network covers Kuwait, Oman, UAE, Qatar and Bahrain in West Asia, Thailand, Singapore, Yangon and Malaysia in South East Asia and Pakistan, Nepal, Bangladesh, Myanmar, Sri Lanka and Maldives in the South Asian subcontinent. Indian Airlines is presently fully owned by the Government of India and has total staff strength of around 18562 employees. Its annual turnover, together with that of its subsidiary Alliance Air, is well over Rs.4000 crores (around US$ 1 billion). Indian Airlines flight operations centre around its four main hubs- the main metro cities of Delhi, Mumbai, Calcutta and Chennai. Together with its subsidiary Alliance Air, Indian Airlines carries a total of over 7.5 million passengers annually.

Founded-

1953

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Hubs Indira Gandhi Airport, Delhi (primary hub) • Chhatrapati Shivaji Airport, Mumbai • Meenambakkam Airport, Chennai • Subhash Chandra Bose Airport, Kolkata Focus cities • Bangalore • Bangkok • Hyderabad Frequent flyer program Flying Returns Alliance none Subsidiaries Air India Regional (formerly known as Alliance Air) Fleet size 64 (+27 orders) Destinations 80 Parent company NACIL Company slogan New Horizons. Enduring Values.

Headquarters Key people

New Delhi, India CMD: Mr. Raghu Menon

Jet Airways

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In May 1974, Naresh Goyal founded Jetair (Private) Limited with the objective of providing Sales and Marketing representation to foreign airlines in India. In 1991, as part of the ongoing diversification programme of his business activities, Naresh Goyal took advantage of the opening of the Indian economy and the enunciation of the Open Skies Policy by the Government of India, to set up Jet Airways (India) Private Limited, for the operation of scheduled air services on domestic sectors in India. Jet Airways has emerged as India's largest private domestic airline and has been acclaimed by frequent travellers as the most preferred carrier offering the highest quality of comfort, courtesy and standards of in flight and ground service and reliability of operations. It currently has a market share of 46.7% per cent and operates a fleet of Boeing and ATR72-500 turbo-prop aircraft. Jet Airways has been voted India's 'Best Domestic Airline' consecutively and won several national and international awards, including the 'Market Development Award' for 2001 awarded by Air Transport World.

Founded 1993 Hubs • Chhatrapati Shivaji International Airport (primary hub) • Indira Gandhi International Airport Secondary hubs • Brussels • Chennai • Kolkata

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Focus cities • Bangalore • Hyderabad • Pune Frequent flyer program Member lounge Subsidiaries • JetLite • Jet Cargo Fleet size Destinations Parent company Company slogan Headquarters Key people

Jet Privilege Jet Lounge

85 (+ 43 Orders) 62 Tailwinds Limited The Joy of Flying Mumbai, India Naresh Goyal, founder and chairman

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SERVICES PROVIDED BY ZET AIRWAYS: • The airline provides a business class service on almost all its flights operated by 737 aircraft. The Club Premiere cabin, with wider seats and greater seat pitch, exclusive ground check-in facilities, etc. is today regarded as one of the best. • Economy passengers enjoy more than 50 different menus offered across different routes and at different times of the day

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• Jet Escapes holiday packages have been developed in conjunction with leading hotel chains to promote the domestic leisure market. This, along with Apex and Super Apex fares, for advanced bookings at lower rates, has encouraged up-gradation of passengers from rialto air travel. Jet Kids, a branded in-flight product for children, is a reflection of the Jet Airways philosophy that every passenger is equally • At Jet Airways, service on the ground is as important as service in the air. Whether it is the process of booking ticket o checking in for flight, Jet Airways ensures that every need on the ground is met. • Jet Airways offer multiple check-in options • Jet Privilege Silver, Gold or Platinum card member or a Club Premiere passenger, can relax and enjoy complimentary snacks and beverages in jet Airways’ plush airport lounges • Jet Airways continually endeavours to better its services, both on the ground and in the air. From crew, whose priority is passengers’ comfort to the safety standards enforced to ensure that one is free of worry • Jet Airways operates two classes of service – Club Premiere and Economy class

Special Services • Special attention is always given to younger patrons of Jet Airways. • Handicapped and infirm passengers can also look forward for a comfortable, safe and hassle free journey by wheel chair assistance. • Expectant Mothers till 36 weeks of pregnancy can be permitted to fly on Jet Airways flights • Carriage of pets are permitted only on Jet Airways Boeing 737 aircraft

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• Jet Airways realizes that disruptions / delays and cancellations of flights can cause inconvenience to the passengers and therefore it is equipped to resolve these issues via a dual approach of systemized tracking of flight updates and a formal hotel accommodation policy for the passengers. • Jet Airways is a periodic newsletter, which keeps one updated with all the latest at Jet Airways and its partner promotion • With a fleet of 62 modern and next generation aircraft, Jet Airways provides seamless connections throughout the world on its own and partner airlines network

SERVICES PROVIDED BY INDIAN AIRLINES:

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Indian Airlines Fleet The young fleet of Indian Airlines comprises of 70 aircrafts (3 wide-bodied airbus A300s, 47 fly-by-wire airbus A320s, 3 Airbus A319s, 11 Boeing 737s, 2 Dornier Do-228 aircraft and 4 ATR-42). It has also placed an order for 46 new aircrafts comprising of A319, A320 and A 321s. Indian Airlines Operations Indian Airlines operates regular flights to 76 destinations, 58 within India and 18 abroad. The airlines flies regularly to all key cities of India that include Delhi, Bangalore, Mumbai, Kolkata, Lucknow, Hyderabad, Pune, Goa, Chennai along with many regional destinations like Ahmedabad, Gorakhpur, Allahabad, Bhubaneshwar, Ranchi and others. Offering cheap and great airfare deals, Indian also operate flights to almost all popular sectors of the country that include New Delhi-Bangalore-New Delhi, Mumbai-Bangalore-Mumbai, New Delhi-MumbaiNew Delhi, Bangalore-New Delhi-Bangalore, Mumbai-Goa-Mumbai, Delhi-GoaDelhi, Bangalore-Hyderabad-Bangalore and more. Indian Airlines is planning to expand its network with in the country and abroad in coming years. Checkin Time: checkin time for domestic flight 90 minutes before the departure and closes 30 minutes before scheduled departure. checkin time for international flights 3 hours before departure and closes one hour before scheduled departure. Identification: A valid photo identification card is required at check-in.

Baggage: Indian Airlines allows customers to check-in free of charge up to 30 kg of checked baggage. Meals: Indian Airlines offers Salt Free / Fat Free Meal,Sugar Free Diet Meal, Vegetarian Meal, Non - Vegetarian Meal, Continental Meal. To meet the new age practices and provide comfort to its customers, Indian Airlines tickets are made available online. Travelers can make online airline ticket reservation and cancellations. These features were introduced to gain popularity and walk hand in hand with the new players in the aviation industry.

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Indian airlines tickets can be obtained on good deals as the airline offers various packages for corporate travelers or other frequent travelers. Low cost Indian Airline tickets can be availed with their time to time offers. It introduced 50% off for government employees on evening flights.

DATA ANALYSIS: Consumer Choice Parameters Price appears to be most important factor for the consumer followed by service provided and flight schedules. Indian Airlines has been rated high on most parameters while Jet Airways, although rated low on price, is rated highest in most other factors. The two airlines are charging different fares for different routes for different weights.

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Indian airlines: 1. Kolkata/Port Blair/Kolkata Sector a. Route Length b. Air Fare (One Way) c. Freight Rate (per Kg) d. Days Operation: (Week Days) i. Kolkata to Port Blair ii. Port Blair to Kolkata 2. Chennai/Port Blair/Chennai Sector a. Route Length b. Air Fare (One Way) c. Freight Rate (per Kg) d. Days Operation: (Week Days) i. Chennai to Port Blair ii. Port Blair to Chennai Zet airways: Air fare (one way) Kolkata to Port Blair Air fare (one way) Chennai to Port Blair Frieght charge (per Kg) Port Blair to Kolkatta Port Blair to Chennai Days of Operation Chennai to Port Blair Port Blair to Chennai Rs. 13415/Rs. 12445/Rs. 40/Rs. 28/Daily Daily KM 1303 Rs. 12510.00 Rs. 48.85 Daily Daily KM 1330 Rs. 11540.00 Rs. 49.45 Daily Daily

There are different costs that indian airlines and zet airways are charging for different routes. These are shown in the graph

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MARKET SHARES OF PASSENGER AIRLINES IN INDIA

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CONCLUSION
Indian Airlines, mostly used by government employees, recorded the highest usage followed by Jet Airways. Although most consumers rated Jet Airways high on price, it still ranks second in usage and this could be attributed to its excellent service and promotion schemes. Similar data for the entire population reflects a higher usage of Jet Airways than IA. A majority the population flies relatively infrequently (as compared to the developed markets). Passengers travelling on business were found to be more frequent users, while those flying on holidays and emergencies were those that tended to make up the segment that flew less than once a year.

The two airlines are giving various services to attract the customers. There is a very top competition between these two airlines.

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