Report of Pizza Hut

INTRODUCTION:
Type Industry Founded Founder(s) Headquarters Number of locations Key people Products Employees Parent Wholly owned subsidiary Restaurants Wichita, Kansas (1958) Dan and Frank Carney 7100 Corporate Drive Plano, Texas 75024, United States. 11,139 (worldwide as of 2012) David C. Novak, Chairman Scott Berggren, President Italian-American cuisine pizza pasta desserts 140,000+ PepsiCo (19771997) Yum! Brands (1997present)

Pizza Hut is an American restaurant chain and international franchise that offers different styles of pizza along with side dishes including salad, pasta, wings, breadsticks, and garlic bread. Corporately known as Pizza Hut, Inc., it is a subsidiary of Yum! Brands, Inc., the world's largest restaurant company. As of 2012, there were more than 6,000 Pizza Hut restaurants in the United States, and more than 5,139 store locations in 94 other countries and territories around the world.

HISTORY OF PIZZA:
About Pizza, Some will tell you Italy. That's wrong. What you know as pizza came into vogue around the time of Napoleon and the French revolution. Italians, known to be lovers of fine food and wines perfected and imported this terrific dish to America. From here it quickly endeared itself to mass production and re-export to the rest of the world. Bon appetite!

HISTORY OF PIZZA HUT:

Pizza Hut was founded in 1958 by brothers Dan and Frank Carney in their hometown of Wichita, Kansas. When a friend suggested opening a pizza parlorthen a raritythey agreed that the idea could prove successful, and they borrowed $600 from their mother to start a business with partner John Bender. Renting a small building at 503 South Bluff in downtown Wichita and purchasing secondhand equipment to make pizzas, the Carneys and Bender opened the first Pizza Hut restaurant; on opening night, they gave pizza away to encourage community interest. A year later, in 1959, Pizza Hut was incorporated in Kansas, and Dick Hassur opened the first franchise unit in Topeka.

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Report of Pizza Hut 1958 Frank and Dan Carney open the first Pizza Hut in Wichita, Kansas. 1972 1000 restaurants are open throughout the USA. 1973 Pizza Hut went international 1977 PepsiCo bought Pizza Hut. 1980 Pan Pizza was introduced. 1982 The UK joint venture started between PepsiCo and Whitbread. 1994 10,000 Pizza Huts were open for business. 1997 PepsiCo decided to focus on their drinks business. As a result, Tricon Global Restaurants was born, creating the largest restaurant brand in the World. Tricon became the partner company with Whitbread. 2002 Tricon Global became YUM! Brands Inc. 2006 Whitbread sold their share of the joint venture to Yum! Brands Inc. Pizza Hut UK Ltd was now 100% owned by Yum! 2008 We bought Godfather's Pizza in Ireland with 28 stores.

Pizza Hut Pakistan :

Pizza Hut initiated its operations in Pakistan with its first restaurant way back in 1993. The journey that started then continues to this day, as the chain consists of over 40 outlets spread all across Pakistan, and is arguably the largest restaurant chain in Pakistan. Karachi the business hub of the nation also serves as the most populous consumer focal point for Pizza Hut in Pakistan. The Clifton outlet of Pizza Hut has won numerous regional rewards for exceptionally high sales volumes, thanks to the loyalty of Our Customers. The team at Pizza Hut has launched various amazing flavors and toppings during our time here, in addition to our beloved and timeless classics, and continually strives to deliver new and ever-better tastes. The critically acclaimed topping, Chicken Tikka, which has swept the world since its creation, was introduced for the first time in Pakistan. Our Customers prefer us because of our innovative products and concepts, and the consistently high level of service, quality and standards that we set and meet every day. This is the mantra we uphold in all our restaurants, touching the lives of hundreds and thousands on a daily basis.

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Report of Pizza Hut

VISION & MISSION STATMENT OF PIZZA HUT

MISSION STATEMENT
To be the best pizza for every pizza occasion

Alone we are delicious, together we are YUM!

We are P.E.A.R.L.S
PASSION for excellence in doing everything EXECUTE with positive energy and need ACCOUNTABLE for growth in customer satisfaction RECOGNIZE the achievement of others and have fun doing it LISTEN and more importantly, respond to the voice of the customer.

Vision
To make the people know that for all the eating items they desire to eat can be made available in minimum time without our effort excluding money. To improve the well being of our customers, community and people connected to our enterprise. RUN GREAT RESTURANTS

ORGANIZATIONAL STRUCTURE OF PIZZA HUT:

The organization structure is divided into five factors.

A. OBJECTIVE:

Our goal is to reach 85% recognition of the new product in our target market. As with all businesses, the most important goal of a company is to increase revenue and profits. Customer satisfaction is for most.

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Report of Pizza Hut Practice what we preach: integrity, ethics and open communication

Objective is also divided into two categories are: Nature. (Wholly owned subsidiary) Culture.

CULTURE
Corporate culture has become very important for executives because now-a- days struggling to manage organizational change, understanding their organizational culture has become a paramount before undertaking such a change. They realize that significant strategic & structural realignment cannot occur if it is not supported by the organizations norms & values. Organizations cultures are created by the leaders so the function of the leader is the creation, management & sometimes the destruction of the culture. An organizations culture reflects the values, beliefs & attitudes of the people. Organizations culture evolves imperceptibility over years. Organizations culture is considered to be the soul of the organization. Cultures are collection of unspoken rules & traditions & operate 24 hours a day. Cultures determine much of what happens with in an organization. If cultures are powerful influencers of behavior, they must be created. Culture does not occur in a vacuum. It is an integral part of the companys fabric. Pizza Hut is a multinational company that sets up 'Huts' in various locations that serves Pizza and other unrelated products. Pizza Hut is the world's largest pizza restaurant chain (next to McDonald's) and is a subsidiary of Yum! Brands, Inc., whose restaurants total approximately 340,000 restaurants, delivery-carry out units, and kiosks in 470 countries Pizza Hut is the pioneer of pizza in Pakistan, aimed at the casual dine-in market. Pizza Hut came to Pakistan in 1993 with only one outlet at Boat Basin, Clifton, and Karachi. Today, there are 33 restaurants in nine cities in Pakistan. The slogan is Share the good times. Pizza Hut introduced several locally-influenced products aimed the taste buds of the Pakistani market, including Seekh Kebab, Sundance, Spicy Hot, Bonfire, Ring O Fire, Green Chicken Tikka and Spicy Prawn. The Chicken Tikka topping was first used in restaurants in Pakistan. Pizza Hut offers annually an All you can eat" in the month of Ramadan.

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Report of Pizza Hut

B. MANAGEMENT SYSTEM:

C. METHODOLOGIES OF WORK
In the middle of 2003, a MICROS system was installed at the busy Pizza Hut restaurant in the Lakeside Shopping Centre in Essex, with a home delivery store likewise equipped by November that year. These trials proved that MICROS could suit the business and were extended to a regional group of 11 stores by early 2004. Operator feedback highlighted the need for bespoke enhancements, which were progressively developed by MICROSFIDELIO alongside further expansion of the system to both home delivery stores and table service restaurants. By August 2005, all companyowned home delivery stores had a MICROS system as well as all 70 of the new Pizza Huts opened during 2005,both companyowned and franchised. Instore systems comprise a network of Point of Sale terminals for order entry, optimized for speed of use and suggestive up selling; a series of Kitchen Display monitors to manage order preparation in the kitchen, a sophisticated cash and dispatch display for controlling dispatch of orders for delivery including driver selection, order batching and route planning plus the abovestore control

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Report of Pizza Hut and reporting infrastructure providing enterprise business intelligence to corporate, regional and store managers. The benets fall into two key areas: nancial and operational. "Firstly, the System has helped drive up revenue by increasing average guest ticket," O'Neill commented. "That has happened particularly thanks to the intuitive nature of the system and the way it leads sta through the selling process, in addition to the ability to incentivize individual team members through the use of detailed employee performance reporting." The previous POS system had a relatively unresponsive greenon black screen and required several keys to be pressed when registering orders. Now, operators can quickly suggest deals as soon as customers specify order components, with the crisp color graphics of the MICROS screen helping progress transactions speedily and agging up strategic information.

D. FACTORS OF PRODUCTION:
LAND
It is a subsidiary of Yum! Brands, Inc. There are more than 6,000 Pizza Hut restaurants in the United States, and more than 5,139 store locations in 94 other countries and territories around the world. Karachi the business hub of the nation also serves as the most populous consumer focal point for Pizza Hut in Pakistan. The journey that started then continues to this day, as the chain consists of over 43 outlets spread all across Pakistan, and is arguably the largest restaurant chain in Pakistan.Pizza Hut initiated its operations in Pakistan with its first restaurant way back in 1993. The role of the property department is to ensure that our growth strategy is fulfilled via: Re-imaging current restaurants to keep them contemporary and appealing for both current and new customers Developing new restaurants

These are some key criteria for the site of a new restaurant: 1. It should be in an out of centre location on a retail or leisure park with good parking and accessibility. 2. The tenant mix of the park must be of good quality with the ability to draw from a wide area. 3. Ideally there should be a wide range of users giving both a day and night time activity to the area. 4. The catchment area is of a specified minimum size and within a given drive time to the site. 5. There is good visibility both to the passing traffic and users of the park and corresponding good access to the unit. 6. The park will remain the major draw within its catchment area both now and in the future. 7. There is the opportunity to build a freestanding unit of Pizza Huts standard external design. Page 6

Report of Pizza Hut 8. The unit can be standard size, built in line with our standard specification 9. Ideally there is a 25-year lease with the opportunity for periodic rent reviews and exclusivity of pizza sales on the park.

LABOR:
Running a Pizza Hut is a real challenge how would you cope with managing a team of 45, or dealing with 20 tourists who want their meal in minutes, or a rush of phone calls for delivery pizza during an advert on television? How We Help We give employees the tools to develop their skills we have a comprehensive management development and training programmed called Developing Champions, which is one of the best in our industry, combining both technical and managerial training. The tools are there, but it is up to each individual and team to finish the job!

CAPITAL:
In support of our business goals, the Pizza Hut Finance function is split into three teams: Control, Planning and SCM. The overall role of Financial Control is to ensure that our financial statements are accurate and reflect a true and fair view of our business performance. It ensures that all transactions entered into by Pizza Hut are appropriately recorded. It also has the responsibility to ensure that our assets are protected, through appropriate controls and processes. Within Financial Control, we have teams that are responsible for the following: Preparing and reporting accurate data to senior management, Yum and Statutory Bodies Supporting the expansion programmes of the Franchising and Business Development teams. Analyzing variances from Plan and Forecasts to facilitate and influence decision-making. Paying over 18,500 employees on a weekly basis and 15,000 employees every four weeks, ensuring the related tax and statutory responsibilities are discharged. Paying suppliers who supply food, drink and the services that we need to run our restaurants. Treasury and Tax management. Insurance and Estates management. Loss Prevention

We also have specialized tax expertise to ensure that our Corporation, VAT, PAYE, NI and all relevant tax liabilities to the government is calculated properly.

ORGANIZATION:
1. Pizza Huts worldwide sales were approximately $10 billion. 2. Pizza Hut service more than 1.5 million pizzas every day to approximately 5 million customers worldwide. Page 7

Report of Pizza Hut 3. Pizza Hut owns and operates more than half of its restaurant and delivery units making Pizza Hut, inc. the largest company-owned restaurant chain in the world. 4. The highest volume Pizza Hut restaurant in the world is in Moscow followed by stores located in France, Hong Kong, Finland and the U.K. 5. Outside the US the country with the most Pizza Hut units is Australia (405) followed by Canada (354) and the U.K. (326). 6. Pizza Hut delivery drivers range in age from 18 to 80 miles, and average 50 miles per driver per day to deliver Pizza Hut products. The mode of transportation varies from country to country with motor scooters the most common mode in Western Europe, the U.K. And the Asia Pacific Countries. 7. Pizza Hut uses 2.5 percent of all the milk produced in the US every year for cheese. That cheese production requires a herd of 250,000 dairy cows producing at full capacity 365 days a year. 8. Pizza Hut uses more than 50 million pounds of wheat representing the annual yield from nearly 400,000 acres of wheat. 9. Pizza Hut uses more than 400 million pounds of tomatoes each year and 50 million pounds of pepperoni. 10. Approximately 50 percent of all Pizza Hut units outside the US are full service restaurant. About 35 to 40 percent are delivery carry out units, and 10 t0 15 percent are express units or slide windows.

E. DIVISION OF WORK:
The best way to accomplish this task is to have a visible and easy to follow flow chart in between sections, departments and terminals that are paid to fulfill their responsibilities. It is important that the name and post of each staff member is clearly and appropriately indicated on this chart. Terminals are not to cross over one another in a nonsensical manner! Another words the communication between each terminal has to be conducted in an orderly manner, usually from top to bottom or bottom to top without crossing over to different departments or posts if those departments or posts are not within the command channel. The best way for different departments to communicate to each other is by department heads or if communication has to take place between departments on a lower level in the chain of command it has to be with the consent of the managers or department heads so there is no unintentional miscommunication and disruption in the flow of the operation. This is not to create a dictatorship, but to create a sane environment where particles and communications can flow flawlessly without any confusion. To further accomplish this ideal scene, it would be best to divide the business into two major Page 8

Report of Pizza Hut divisions, the division of communication and the division of organization. The division of communication would consist of executives, communications and dissemination and the division of organization would consist of income and disbursement, production and quality control and department of image and public information. Specialization in the production process. Complex jobs can usually be less expensively completed by a large number of people each performing a small number of specialized tasks than by one person attempting to complete the entire job. The idea that specialization reduces costs, and thereby the price the consumer pays, is embedded in the principle of comparative advantage. Division of labor is the basic principle underlying the assembly line in mass production systems.

PRODUCT LINE &PRODUCT WIDTH OF PIZZA HUT: PRODUCT LINE:

Starters Soupes & salads Pastas Sandwiches Pizzas Dessert Beverages

PRODUCT WIDTH:
STARTERS:

Chicken Wings
Oven baked hot & spicy chicken wings

Spicy Wedges
Crispy potato wedges covered with spicy herbs & seasonings...

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Report of Pizza Hut

Behari Chicken Spin Rolls

4 pieces of spin rolls, rolled in tortilla bread, stuffed with our special behari chicken chunks, sweet corn and jalapenos. Served with a sauce for dipping.

SOUPES & SALADS:

Sweet Corn and Chicken Soup: A prelude to a perfect meal our very own thick chicken soup with sweet corn, chicken and fresh vegetables.

Mexican Tomato Bean Soup: A rich combination of our creamy tomato soup, corn, red
kidney beans, cabanossi, fresh vegetables and boiled macaroni. A little on the spicy side this one is quite a treat!

Salad Bar: A scrumptious variety of garden fresh vegetables that

will tempt you to create your very own favourite salad topped with our classic dressings.

PASTAS:

Lasagna Florentine: Classic layers of lasagna noodles filled with rich meaty sauce and
topped with Alfredo spinach sauce and mozzarella cheese. A hearty dish for a hearty appetite.

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Report of Pizza Hut

Creamy Tomato Penne: Penne pasta covered in a rich and flavorful tomato cream sauce,
tender chicken strips and mushrooms. Topped with mozzarella cheese and freshly chopped parsley.

Fettuccine Alfredo: we mix fettuccine noodles with chicken strips and a rich and creamy
Alfredo sauce and top it off with mozzarella cheese and freshly chopped parsley.

Spaghetti Bolognaise: A dish of hearty and meaty sauce with mushrooms, served over
spaghetti noodles, topped with mozzarella cheese.

SANDWICHES:
Philly Steak Sandwich: Succulent Philly steak shavings, lettuce, cucumber, tomato,
mustard, mayo, mozzarella and parmesan cheese on our signature sandwich bread.

Tuna Melt Sandwich: Heres a treat for seafood lovers! Tuna, black olives, onions, lettuce,
jalapenos, parmesan and mozzarella cheese served on our famous bread.

PIZZAS:
Chicken Tikka:
A specially developed recipe for Pakistan topped with chicken tikka and onions.

Chicken Fajita
An authentic taste of Mexico, marinated chicken, onions and green peppers with special herbs and spices.

Behari Chicken Pizza

Another sizzling innovation! Behari masala marinated chicken chunks, onion, green chilies - topped with loads of mozzarella cheese and specially garnished with fried onion, ginger juliennes, parsley and a wedge of lemon!

Afghani Tikka
A new addition - topped with Afghani Tikka chunks and onion on a special creamy pizza sauce.

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Report of Pizza Hut

DESERTS:
Strawberry Cheesecake A scrumptious strawberry flavored cheesecake generously topped with strawberries and thick strawberry sauce; garnished with sauce and whipped cream. A sweet way to end the day!

Brownie a la Mode
A spectacular serving of the ultimate brownie, topped with a rich chocolate sauce, served with a scoop of vanilla ice cream, topped with a cherry!

BEVERAGES:
Soft Drink
Serves 1 Pitcher Serves 4

Fresh Lime
Serves 1 Pitcher Serves 4

Mineral Water
Small Large

Orange Juice AND OTHERS: Cappuccino Hot Tea Coffee

How they qualities manage of pizza hut:

To ensure stringent international bench-marks in the quality of products and services at all its restaurants across the world, Pizza Hut has a mystery shopper program in which an unknown official visits a restaurant and evaluates it on certain defined parameters called C.H.A.M.P.S. that Page 12

Report of Pizza Hut stand for Cleanliness, Hospitality, Accuracy, Maintenance, Product quality and Speed. Based on the report submitted by the official, the restaurants are rated and in the rare case of finding under performers, they are kept under strict vigil this is the most important for a food chain like Pizza Hut. All the employeesbackof-the-house i.e. the kitchen assistants are trained accordingly. They are given extra classes in order to meet the quality standards set by Pizza Hut around the world. This strategy is important in order to satisfy the CHAMPS. This strategy is strictly implemented in Pizza Hut in order to fulfill the quality standards. Different quality management staff is also there at Pizza Hut. The shift managers have the task to observe whether the quality standards are met or not, whereas there are a total quality management department at the main office in Karachi. This department has the task to implement quality standards and know whether they are achieved or not.

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