Professional Documents
Culture Documents
Including: Tips & Techniques Styles & Formats Action Verbs Scanable Resumes 10 Sample Resumes Career Portfolio Resource List
TABLE OF CONTENTS
General Resume Writing Guidelines .......................................................................................... 1 Content........................................................................................................................................ 1 Format ......................................................................................................................................... 2 Resume Software Programs........................................................................................................ 3 Resume Formats............................................................................................................................ 3 How to Write an Objective........................................................................................................... 4 How to Write Accomplishment Statements................................................................................ 5 Formula for Writing Accomplishment Statements ..................................................................... 5 Action Verbs .................................................................................................................................. 6 Preparing a Scanable Resume ................................................................................................. 7 Format and Content..................................................................................................................... 7 What to Avoid............................................................................................................................. 7 Sample Scanable Resume.................................................................................................... 8 More tips on submitting your resume to be scanned or by E-mail: ............................................ 9 What is ASCII Text?................................................................................................................... 9 How do I write my resume in ASCII? ........................................................................................ 9 Sample resumes........................................................................................................................... 10 Basic Chronological Resume................................................................................................ 10 Basic Functional Resume...................................................................................................... 11 Sample References Sheet...................................................................................................... 12 Sample Electronic/Email Resume......................................................................................... 13 Undergraduate Liberal Arts with campus jobs ..................................................................... 14 Graduate student, functional style, career change ................................................................ 15 MBA with extensive work experience.................................................................................. 16 Business student with full and part-time work experience ................................................... 17 Teacher education student..................................................................................................... 18 Undergraduate Liberal Arts with internship experience....................................................... 19 Nursing student with related experience............................................................................... 20 Computer Science with internship and campus jobs ............................................................ 21 Graduate student with international experience.................................................................... 22 Career Portfolio .......................................................................................................................... 23 The Portfolio Advantage........................................................................................................... 23 How to Organize a Portfolio ..................................................................................................... 23 Suggested Portfolio Contents.................................................................................................... 23 How to Use a Portfolio ............................................................................................................. 24 Suggested Resources ................................................................................................................... 25
* The sample resumes in this handbook are based on resumes of real USF students, alumni, and friends of USF, and are used with the permission of the resume-writers. All the identifying information, including name, address, telephone and e-mail contact information is fictitious, as are the names of most of the non-USF employers. Published by Priscilla A. Scotlan Career Services Center University of San Francisco, University Center 429, 2130 Fulton Street, San Francisco, CA 94117 Phone (415) 422-6216 Fax (415) 422-6470 www.usfca.edu/usf/career
July 2001
Content
Name : If you use a nickname, include it with your full name. For example: Edward (Eddie) Williams, or Yi-Ling Susan Huang. Address: Include your local address. If you maintain a permanent address in your hometown, list both at the top of the resume only if you expect to be contacted at either location. Telephone: Include a phone number where an employer can reliably reach you or leave messages for you. If you do not have an answering machine, consider obtaining voicemail service from the telephone company. E-mail address: Employers are using electronic mail more frequently to contact candidates. If you check your e-mail on a daily basis, consider including your email address on your resume. Be sure that your e-mail service will be available throughout your job search. Objective : List your specific area of interest, the level of the position you desire, and when appropriate, the specific skills you want to employ. (See How to Write an Objective on page 4). College Education : List all the schools you attended beyond high school, dates (optional), degrees held, and major areas of study, in reverse chronological order, which means you list your most recent degree first, the next most recent degree second, etc... If you are seeking a career in business, but are not a business major, list any related electives you may have taken such as computer science, economics, accounting or other business courses. When appropriate, include your GPA, or graduation with honors, (i.e., magna cum laude, etc.) Work Experience: Starting with your most recent position, list all the fulltime, part-time, summer and military positions you have held, including internships. For each job, include the beginning and ending dates (month/year or year only), name of your employer, location (city and state or country), and position title. Describe your responsibilities and accomplishments in terms of the results you produced. (See How to Write Accomplishment Statements on 1
USF Priscilla A. Scotlan Career Services Center
page 5). Use present tense verbs to describe your current job and past tense verbs for all previous jobs. Additional Information: (optional) - Relevant information, such as special skills (i.e., languages, computer skills), student leadership, extracurricular activities on and off campus, community or volunteer service, honorary societies, publications and awards can be listed under related headings, such as Student Activities or Awards and Honors. References: On a separate sheet of paper, type the names, addresses and phone numbers of your references. Indicate their relationship to you (i.e., former employer, college advisor, etc.) DO NOT include this page with your resume you will provide this list to employers when they request it. Always obtain permission from potential references before giving out their names during your job search. Additionally, you should ask them if they would be able to provide a positive recommendation for you. It is pointless (and even detrimental) to list someone as a reference unless they can honestly speak well of you. It is also a good idea to give your references a current copy of your resume (see page 12 for example).
Format
Length: For a recent college graduate with limited work experience (2-3 jobs), a one-page resume is ideal. If you have extensive work experience (ten years or more), one-and-a-half to two pages should be the limit. Two page resumes should be paper-clipped together, not stapled, in case the employer will make copies for distribution. It is important for the resume to maintain its neat appearance. Never copy a two-page resume on both sides of one page. List your name and Page 2 on the second page as a header. Appearance: Your resume should be well spaced and organized so that it can be easily screened by the reader. Avoid overcrowding. Leave at least one-inch margins on the top, bottom and sides. Emphasize headings with bold print, CAPITAL LETTERS and/or underlining. Use bullet statements to highlight your accomplishments:
Language : Avoid jargon, acronyms or abbreviations. Use a dictionary, synonym dictionary and thesaurus. Proofread carefully. DO NOT rely solely on computer spell-check programs to locate typographical errors. Have at least one or two friends and/or a career counselor also proofread your resume. The more often you edit it, the better quality document you will produce. Typing: Whenever possible, prepare your resume on a personal computer using a word processing or desk top publishing software program and a laser printer. Preparing your resume on computer gives you the flexibility to make changes quickly, and to tailor each resume for a specific position. Paper - White, off-white (cream) and light gray are the most appropriate colors for resume paper. Choose a good quality rag or linen finished bond paper (24 - 60 lbs) for a professional look. 8.5 " x 11" ONLY! Your cover letter stationery and envelope should match the color and weight of your resume paper. Most copy services will sell matching blank paper and envelopes. Reproduce your resume using a high-quality photocopier or laser-print multiple copies. Ask the copy service provider to show you paper samples and examples of copy quality before you buy.
Ease of use: Can you start using it immediately without time-consuming tutorials? Would it take just as long to learn this program as it would to learn formatting features on your existing word-processing software? Flexibility: Does the program offer a variety of resume formats? Can you customize the formats to meet your own needs? Do you have control over design details such as the size and type of fonts used? Design Quality: Some resume templates are poorly designed and include fonts that are too small and categories that may not be appropriate for your needs. Price: Is the software affordable given that it has only one use? Do you already have access to resume templates in your word processing software?
RESUME FORMATS
The examples we have provided in this handbook illustrate two basic resume formats: chronological and functional. A chronological resume lists your experience in reverse chronological order (i.e., your most current job first). A functional resume is organized according to your skills. Each format has unique advantagesthe chronological resume is most commonly used and widely accepted; the functional style offers more flexibility.
You want to emphasize specific skills that are closely related to your objective. You are making a career change and you want to illustrate how skills acquired in one setting can be transferred to a new field. A functional resume can be organized according to: Specific Skills Planning and Coordinating Financial Analysis Research and Writing Sales and Marketing Broad Functional Areas Work with Children Office Administration Customer Service Real Estate Experience
The skills or functional areas you choose to include will be determined by your job objective and the aspects of your experience that you want to highlight. For additional ideas, refer to the list of action words on page 6, and review the functional resume samples.
To obtain a writing, sales promotion and department management position for a medium-sized high technology firm in Silicon Valley Trainer with heavy emphasis on new program development for management personnel for a Fortune 500 consumer products company in the San Francisco Bay Area. Auditing, tax planning, and data management for a public accounting firm in the Los Angeles metropolitan area. An internship position with a focus on counseling issues related to older adults, their adult children, and their families. An entry-level position in the field of biological research utilizing my analytical and research skills.
Unfocused Example: To pursue a career with an organization which will utilize my education, experience, skills and abilities leading to mutual growth and success.
To obtain an entry level position with a progressive company that will allow me to develop my skills.
These examples do not tell the reader anything except that the resume writer is unfocused. Objectives should point out to the reader what skills the person will bring to the position.
Avoid writing duties included or responsible for. Instead, write active-voice statements, using the formula below, describing how you made a difference in your position. This is your opportunity to answer the readers mental question what can you do for me?
ACTION VERBS
Action verbs can help you transform your resume from a simple list of job duties to a dynamic picture of your achievements and abilities. The list of suggested action verbs below may help you identify your skills and accomplishments. Since all job tasks involve some combination of people, ideas, information, things and procedures, we have arranged the words in those categories.
PEOPLE
Accomplished Achieved Activated Adapted Addressed Administered Advised Affected Analyzed Arranged Assisted Chaired Coached Collaborated Conducted Consulted Coordinated Counseled Delegated Diagnosed Directed Educated Enabled Encouraged Explained Governed Guided Hired Identified Influenced Inspired Interviewed Introduced Led Managed Mediated Motivated Negotiated Organized Persuaded Presided Promoted Recommended Recruited Referred Rehabilitated Screened Stimulated Supervised Surveyed Taught Trained
What to Avoid
Do not use Italics, underlining, graphics or shading, or BOLD. Avoid font sizes smaller than 10 point. Dont condense spacing between letters. Omit vertical lines ( ), and horizontal lines(__). Never use dot-matrix printer copy. Do not fold or staple; mail in a 9 x 12 inch envelope. Avoid two-column format or resumes that look like newspapers or newsletters; scanners read from left to right.
S M I T H
59 Elm Lane San Mateo, CA 94403 Work (415) 666-6216 Home (415) 555-2121 jsmith@aol.com
O B J E C T I V E A management position in a medical-related field E D U C A T I O N UNIVERSITY OF SAN FRANCISCO, San Francisco, CA M.B.A., Marketing (GPA: 3.8) UNIVERSITY OF SAN FRANCISCO, San Francisco, CA B.S. in Nursing, State of CA Registered Nurse
12/1994
05/1984
If you use bullet points, leave space between the and the first word of the sentence. Use common headings such as Objective, Experience, Employment, Work History, Skills, Summary, Summary of Qualifications, Accomplishments, Strengths, Education, Activities, Professional Affiliations, Publications, Papers, Licenses, Certifications, Honors, Personal, Additional, References, etc.
RESIDENCY COORDINATOR, Department of Anesthesia, Kaiser Permanente Hospital, San Francisco, CA 1989-Present Managed curriculum, scheduled budgets and materials for 70 Residents and Research Fellows. Developed new procedures and organized existing procedures for interviewing and selecting M.D. applicants (500+ applicants annually). Established purchasing and accounting procedures. Developed, produced and edited Anesthesia Residency Brochure. STAFF NURSE, St. Marys Hospital, San Francisco, CA Managed and administered direct care of 8 to 16 patients per shift. Trained patients in follow-up home care, e.g., medications, treatments, etc. A C T I V I T I E S Writer, MBA Journal Treasurer, Graduate Business Association K I L L S Experienced with Microsoft Office, IBM PC, Apple and mainframe computers. Fluent in Spanish.
1984-1989
Additional Information: Online Job Searching for Dummies, Pam Dixon Guide to Internet Job Searching Electronic Job Search Almanac
SAMPLE RESUMES
Basic Chronological Resume YOUR NAME
Your street address City, State, and Zip (415) xxx-xxxx Email
OBJECTIVE
A position as _________________________, focusing on _____________ and _____________.
EDUCATION
Institutions, Degrees and Dates Credentials (if appropriate) Relevant Coursework (related to job objective) RELEVANT EXPERIENCE COMPANY NAME, City, State 200x-present Job Title A two-line overview of your essential role in this company, including the kind of products or services you dealt with. An accomplishment from THIS job, illustrating a skill needed in the NEW job. Another accomplishment from this job, illustrating a skill needed in the new job. Another activity from this job, illustrating a skill needed in the new job. COMPANY NAME, City, State 199x-xx Job Title A two-line overview of your essential role in this company, including the kind of products or services you dealt with. An accomplishment from THIS job, illustrating a skill needed in the NEW job. Another accomplishment from this job, illustrating a skill needed in the new job. Another activity from this job, illustrating a skill needed in the new job. COMPANY NAME, City, State 199x-xx Job Title A two-line overview of your essential role in this company, including the kind of products or services you dealt with. An accomplishment from THIS job, illustrating a skill needed in the NEW job: - A sub statement that elaborates on one step in the process of the accomplishment above. - A sub statement elaborating on another step in the process of the accomplishment above. AWARDS/HONORS Scholarships Academic honors programs Special recognition in employment or volunteer activities ACTIVITIES Active membership in campus organizations/committees/government/athletics Community service activities; volunteer work
Adapted with permission from # 101 Classic Chronological Resume format in the Damn Good Self-Teaching Resume Templates by Yana Parker, Damn Good Resume Service, 1992
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Dr. Jorge Espinoza Department of History University of San Francisco 2130 Fulton Street San Francisco, CA 94117 415-422-1111 je@usfca.edu * Faculty advisor and professor
Ms. Elsa Biersmith North American International, Inc. 345 W. 46th Street New York, NY 10016 202-981-5326 ebiersmeith@nai.com * Former employer
Mr. Martin Garringer Habitat for Humanity 2100 Mission Street San Francisco, CA 94112 415-864-3333 mgarringer@habitatforhumanity.org * Former volunteer supervisor
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Elaine Wong
100 Maintown Street San Francisco, CA 94549 (415) 666-6216 wonge@flashmail.com OBJECTIVE: An entry-level marketing research position for a Bay Area consumer products company.
EDUCATION:
B.A., Psychology (G.P.A. 3.5) University of San Francisco, San Francisco, CA Degree expected December, 2001
January 2001-present
Write articles for client newsletters. Research local companies for market position and improvements. Conduct attitude/awareness surveys, identify results, calculate confidence intervals and make recommendations. Resident Advisor, Residence Life University of San Francisco, San Francisco, CA
Supervised a residence hall floor of 50 students. Developed, promoted, and implemented educational and social programs for residents. Demonstrated crises intervention and resolution skills. Enforced hall policies which included confrontation and documentation. Desk Clerk, Residence Life University of San Francisco, San Francisco, CA
Served as a receptionist for a university residence hall focusing on customer service and hall security. Reported hall maintenance and handled equipment checkout. Coordinated initial responses to emergency situations and enforced hall policies. Volunteer Service Coordinator, Campus Ministry University of San Francisco, San Francisco, CA
Coordinated activities, served as liaison between student volunteers and off-campus volunteer sites, and facilitated monthly meetings.
COMPUTER SKILLS: Windows 2000: Word, Excel, Access, PowerPoint, Photoshop, PageMaker
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PAT VICCOLO
222 Edwards Lane Los Gatos, CA 95030 (408) 555-1212 viccolop@bgm.net Entry-level Organization Development position with an emphasis in training and management.
OBJECTIVE
HIGHLIGHTS OF QUALIFICATIONS Training and Group Development Design job search course curriculum, train students, and create tools to measure progress. Implement classic consulting model with disabled client population to accomplish 130% of government mandated job placement goal. Facilitate diverse employer panels to ensure a balanced interaction between speakers and students; tactfully assist in clarifying unanswered or misdirected questions. Use formal training on conflict resolution and group dynamics to communicate and uncover motivations of clients from diverse backgrounds that result in successful negotiation. Administration Market job placement services by recruiting professional speakers, creating promotional brochures, and meeting community employers. Interview and assess applicants for internal hire and suitability for job placement program. Supervise clerical support staff to promote system wide organizational effectiveness. Proficient in IBM/ Macintosh computer operations and Internet resources. International Experience Received 1995 Japanese Cultural Scholarship from Saratoga Sister City, which funded the first U.S. cultural exchange with Chugoku University in Okayama, Japan. Worked as a conversation partner and tour leader for visiting Japanese exchange students. Spent 6 months in Europe as an au pair and university student studying culture and French language. Volunteered time in Jamaica rebuilding shelters, caring for the underprivileged, and participating in a KQED documentary on Third World life. EDUCATION MA, Human Resources and Organizational Development, University of San Francisco BA, Social Sciences, University of California, Irvine EMPLOYMENT HISTORY Employment Trainer, Adult Education Program, Santa Clara, CA Employment Trainer, Occupational Training Institute, San Jose, CA Computer Specialist, Onyx Systems-contract, Palo Alto, CA Career Resource Coordinator, Apple Computer-contract, Cupertino, CA AFFILIATIONS American Society for Training and Development Officially commended for ASTD service Ambitious about a Career in Training (special interest group) Founder Scholarship awarded to attend the annual national conference in Hawaii Bay Area Organizational Development Network
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Taylor Marshall
2325 Michigan Street San Francisco, CA 94102 (415) 555-1212 taylorm@fgh.com EDUCATION Master of Business Administration UNIVERSITY OF SAN FRANCISCO, San Francisco, CA B.S. Business Administration MIAMI UNIVERSITY, OH PROFESSIONAL EXPERIENCE GENERAL INSURANCE COMPANY, San Francisco, CA 1997-Present Associate Director/Professional Liability Implemented consolidation of Media Liability book of business from over 20 branches across the country. Retained 90% of book after consolidation, 30% better than expectations. Created workflow process enabling 4 employees (2 underwriters and 2 administrative assistants) to handle over 1200 accounts. Managed and trained 5 underwriters and 3 administrative assistants. Participated in increasing division business from $369,000 in 1997 to $1.6 MM in 1998, $5MM in 1999 and $13MM in 2000. Received 2000 Special Recognition Award for Outstanding Performance. NORTH AMERICAN INTERNATIONAL INC., New York, NY 1992-1997 New York Region Marketing Manager 1996-1997 Selected as lead marketer during formation of the New York Region Underwriting Unit. Participated in the recruitment and hiring of 3 Product Line managers. Created and implemented regional marketing plan for Directors and Officers. Communicated with all levels of organization. Reported directly to home office division presidents for each line. Exceeded production goals for the region: Year-end Westchester branch $19MM; Long Island $39MM; Midtown $68MM, Downtown $142MM; and New Jersey $24MM. Tarrytown Branch Manager 1995-1996 Acted as liaison for NY Underwriters and the Westchester brokerage community. Performed weekly production calls to brokers in Southern Connecticut and Western NY (50% cold calls). Increased productivity of branch by 30%. Underwriter/Professional Liability, New York, NY Served as Underwriter for Electronic Data Processors, Insurance Agents & Brokers, Association Professional Liability, Public Officials Liability, and Miscellaneous Professional Liability. Attended weekly NY Regional meetings conducted by Region President. Provided weekly underwriting production numbers. Finished year $113% of budget. Marketing Representative/Underwriter, Cedar Knolls, NJ Served as liaison for NJ brokerage community and NY underwriters. 1994-1995 expected May 2002
1992
1992-1994
Established and developed relationships in the New Jersey area which resulted in premium growth from $17MM to $19MM in an 18 month period.
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Grace Espinosa
30 Orange Street, San Francisco, CA 94122 (415) 555-1212 gespinosa@wcb.com EDUCATION
University of San Francisco, San Francisco, CA B.S., Accounting, December 2001 Notre Dame College of Dadiangas, Dadiangas, Philippines B.S., Economics, 1988 Financed 100% of College Education through full-time and part-time employment while a full-time student.
SUMMARY OF QUALIFICATIONS Areas of emphasis include Financial Sales, Financial Services Customer Service, Auditing, Marketing, and Management Proven success in Accounting and Finance. Specific skills involve calculating and evaluating departmental and weekly output. Extensive knowledge of SAP and Oracle accounting systems. Proficient in strategic thinking, problem solving and leadership Highly developed analytical and team work skills. RELATED EXPERIENCE WEST COAST BANK, San Francisco, CA 1989 - present
Customer Services Representative, Portola Branch part time, 1998-present Respond to customer inquiries. Resolve customer problems in New Accounts Department and in Teller Line. Perform special projects as assigned by supervisor. Sell banking products and services, consistently exceeding sales goals Open new accounts Perform supervisory functions as needed Assistant Branch Manager, Union Street Branch 1993-1997 Coordinated all branch banking operations. Fostered team spirit in our branch while keeping a sharp focus on our banking objectives. Coordinated the opening of a new branch in the Marina District Directed promotional activities and developed action plans to achieve sales goals. Trained and managed twelve employees Conducted mini-audits on cash and negotiable instruments Reviewed and approved Branch reports for accuracy and completeness Conducted Employee Performance Reviews Financial Services Representative, Sacramento Street Branch 1989-1993 Appointed as in-branch coach for new hires and management trainees. Performed supervisory functions as needed Managed accounts with balances greater than $100,000 Provided excellent customer service which contributed to 350+ new accounts.
COMPUTER SKILLS
PC, Macintosh: Microsoft Excel, Word, Quicken, Access Resume Writing Handbook
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Chris Anderson-Reed
1234 - 4th Avenue San Francisco, CA 94118 415-555-1212 chrisar@jkl.net OBJECTIVE Elementary School Classroom Teacher: Prefer grades K-4, willing to teach other levels EDUCATION Multiple Subjects Credential, University of San Francisco, CA B.A. History, Mills College, Oakland, CA TEACHING EXPERIENCE Student Teacher, Fourth Grade BALBOA ELEMENTARY, San Francisco, CA (expected May 2003) 1997
March-May 2001
Teach math, reading, English and social studies in a class of thirty-one multicultural students, including seven students with special learning needs. Design units in childrens literature incorporating multi-ethnic themes. Develop lessons in critical thinking skills using math games.
January-March 2001
Taught math and whole language instruction to a class of thirty-five multicultural students. Developed and presented lesson unit on Chinese New Year which included construction of Chinese Dragon and presentation to two other classes. Prepared and presented an African History unit in celebration of Black History Month.
January-May 2000
OTHER WORK EXPERIENCE Office Manager OFFICE SERVICES, INC., San Francisco, CA
Managed administrative functions for twenty-five person consulting firm.
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Undergraduate Liberal Arts with internship experience 1 West Street #2B San Francisco, CA 94022 (415) 555-1212 berncar@imp.net www.geocites.com/bernsteinc/portfolio OBJECTIVE: EDUCATION: 1998 - Present To obtain a position in the field of public relations or public affairs. UNIVERSITY OF SAN FRANCISCO, San Francisco, CA B.A. COMMUNICATION ARTS, emphasis in mass media (expected Dec. 2000) Financed education through loans, grants and part-time employment. Recipient of Bay Area S.T.A.R. (Society of Television, Advertising and Radio) Award Outstanding Intern Scholarship for work at KBAY Radio, September 1995. SAN FRANCISCO STATE UNIVERSITY, San Francisco, CA Major: BROADCAST COMMUNICATION ARTS Interpersonal Communication Dispute Resolution Quantitative & Qualitative Analysis Advertising
CAROL BERNSTEIN
1996 - 1998
RELEVANT COURSEWORK: Public Relations Persuasion Group Communication Mass Media EXPERIENCE: Aug. 2000 - Present
CORTEZ, ANDERS & McDONNEL, San Francisco, CA Advertising Intern Assist office manager in day-to-day operations. Research promotional materials for corporate accounts. Reproduce and replenish company literature. Proofread ad copy with excellent attention to detail. Organize artists samples and ad props. Perform clerical duties, including the operation of a multi-line phone system, filing, faxing and shipping. KBAY RADIO, San Francisco, CA Public Affairs Intern Wrote public service announcements and script for The KBAY Connection community events line. Created a database of nonprofit organizations for quarterly campaigns. Booked guests for the weekly public affairs show, Our World. Edited public affairs show for daily special reports. Entered data for quarterly reports and prepared correspondence and filing. USF CAREER SERVICES CENTER, San Francisco, CA Receptionist/Student Assistant Set appointments, assisted in scheduling of workshops using Now Up-ToDate software. Answered questions and advised students, employers and other visitors. Performed clerical duties including: data entry using Microsoft Word and FileMaker Pro, filing, faxing and answering calls. Collected funds for various Career Services Center programs. 19
USF Priscilla A. Scotlan Career Services Center
Dorothy Daniels
1335 Oxford St. #1, San Francisco, CA 94101 Tel. 415-555-1212 ddaniels@flash.net EDUCATION B.S., Nursing University of San Francisco, San Francisco, CA May 2001 (GPA 3.5)
CLINICAL EXPERIENCE Leadership 1/01 - 5/01 Kaiser Hospital, San Francisco Researched, analyzed, and presented in-service on homeless women for day and evening staff members. Presentation resulted in provision of more empathetic patient care. Collaborated with preceptor to provide quality care to under-served poor and homeless populations on medical/surgical unit Community Health Whitney Young Child Development Center, San Francisco Psychiatric St. Marys Hospital, San Francisco Medical/Surgical California Pacific Medical Center, San Francisco Pediatrics University of California Medical Center, San Francisco Maternity California Pacific Medical Center, San Francisco RELEVANT EXPERIENCE NURSING ASSISTANT*, Davies Medical Center, San Francisco, CA HOSPITAL ATTENDANT*, Anders Registry, San Francisco, CA 4/01 - present 10/99 - 3/01
* Monitor vital signs. Assist patients with hygiene, eating, transfer and ambulation. Provide comfortable patient environment during both day and evening shifts in a variety of settings, including Medical/Surgical, AIDS, Rehabilitation, Skilled Nursing, Geriatric, Adult and Pediatric Psychiatry. Order patient supplies on computer system.
TUTOR, Mt. St. Joseph-St. Elizabeth, San Francisco, CA 9/99 - 5/00 Taught algebra and pre-algebra to high school students one-on-one and in small groups. Successfully increased students understanding of complex concepts by explaining applications to real-life situations. Served as positive, enthusiastic role model. OTHER EXPERIENCE SALES / MARKETING ASSISTANT, National Immunosystems, Redwood City, CA 10/96 - 8/97 Placed orders efficiently and in a friendly manner to promote high-quality customer relations. Communicated regularly with customers via phone, email, and mail. Set up and maintained customer Access database. Coordinated and organized biannual Bay Area trade shows. VOLUNTEER ACTIVITIES MEMBER, Sigma Theta Tau International (International Nursing Honor Society) 01/98 - present Collaborated with American Cancer Society to create team for Making Strides 5K walk Improved communication between chapter president, nursing students and Deans Office COMPUTER SKILLS: Windows: MS Word, Excel, Access; Macintosh: MS Word
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Andrew Yee
1234 Fulton Street #5A San Francisco, CA 94115 415-555-1212 yeean00@usfca.edu
OBJECTIVE To obtain a network consulting internship position with a major telecommunications company, using my programming skills, Internet experience, and creative talent. EDUCATION B.S., Computer Science, Minor: Mathematics University of San Francisco (USF), San Francisco, CA COMPUTER SKILLS Networking Internet Operating Systems Languages Graphics
LAN Manager, Netware, BSD, MacTCP WWW, HTML, PERL, SLIP/PPP, POP Mail, Gopher, News, Ftp, Telnet DOS, AIX Unix, Solaris, Windows 95, System 7 JAVA, Pascal, SQL, Intel Assembly, C, C++, X-Windows, Motif Adobe Photoshop 3, Kais Power Tools, TrueSpace v1.0
EXPERIENCE Computer Lab Assistant McLaren School of Business, University of San Francisco, San Francisco, CA 9/00 - Present Maintain a network of 16 PC computers running Novell Netware 4.0. Supervise a 14 Macintosh network environment under TCP/IP and Appletalk over Ethernet. Assist students and McLaren faculty with computing-related questions. Write programs for server security. Assistant Systems Administrator (Summer Internship) Engineering Department, Multimedia Studios, San Francisco, CA Maintained a network of 20 Macintoshes running under TCP/IP and Appletalk over Ethernet. Supported engineers with setting up and troubleshooting computer systems and networks. Performed weekly backup of 4 gigabytes of company data. Devised, coded, and maintained numerous Quality Assurance databases. Implemented HTML code on various projects, including Mastercard Launch Site.
5/00-8/00
Computer Consultant Information Technology Services, University of San Francisco, San Francisco, CA 5/99 - 1/00 Maintained an IBM-compatible computer AT&T StarGROUP network using LAN Manager. Assisted students and faculty with computing-related questions. Conducted training of SLIP/PPP support, Microsoft Office, and peripherals such as Apples QuickTake. Wrote and maintained documentation on SLIP/PPP access, troubleshooting hardware, and HTML. Created and maintained a student server FAQ as a guide for general assistance. LANGUAGES Fluent in Cantonese and Mandarin. Also familiar with Spanish. EXTRACURRICULAR ACTIVITIES Member, American Computing Machinery Society, San Francisco Chapter Member, Chinese Student Association, USF
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4/99-Present 10/98-Present
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Summer/99
5/00 - 9/00
10/96 - 5/97
7/94 - 10/96
10/93 - 4/94
LANGUAGE ACTIVITIES
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COMPUTER SKILLS MS Word, Excel, PowerPoint; Dbase III, SPSS. Advanced Internet applications.
CAREER PORTFOLIO
A portfolio is a record of your accomplishments in school, on the job, in internships, and volunteer work. Portfolios were originally used primarily by visual artists to present examples of their work. A career portfolio can be used by anyone, and may include work samples, letters, reports, brochures or any other item that illustrates your abilities and experience (see list below).
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12. Samples of materials you developed (handouts, flyers, promotional brochures) for a campus club or outside activity. 13. Samples of materials you developed for a job or internship (flyers, databases, forms, promotional materials, reports, charts and graphs, etc.). Do NOT include any confidential or proprietary information. 14. Records of speaking engagements or conference presentations (on and off campus). 15. Examples of nonacademic written work such as newsletter or newspaper articles, editorials, brief reports, fiction or poetry. 16. Evidence of research, such as abstracts of papers, reports or presentations, and graphical illustrations of research results. 17. Newspaper or newsletter clippings mentioning your name and your accomplishments. 18. Evidence of senior or capstone projects such as an abstract accompanied by a chart or graph. 19. Documentation of technical and/or computer skills such as samples of databases, spreadsheets or graphics youve created. 20. Evidence of involvement in campus or professional association activities such as a program from an event you planned or in which you participated. 21. Photos with brief, explanatory captions. 22. Evidence of your ability to produce work related to the job you are seeking (i.e., work you created specifically for the portfolio to demonstrate your capabilities). For example, show how you would redesign a newsletter, create a marketing campaign, describe how you would rewrite a report or revise a research design.
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SUGGESTED RESOURCES
The following publications are available for use in the Career Services Center resource library, UC 429. Ashers Bible of Executive Resumes and How to Write Them, Asher, Donald, Ten Speed Press, 1997 Resumes for the Health Care Professional, Marino, Kim, John Wiley & Sons, 1993 The Curriculum Vitae Handbook, Anthony, Rebecca & Roe, Gerald, Rudi Publishing, 1994 The Global Resume & Curriculum Vitae Guide, Thompson, Mary Anne, John Wiley & Sons, Inc., 2000 Job Hunting for Dummies, Messmer, Max, IDG Books Worldwide, Inc., 1999 The Complete Job Search Handbook, Figler, Howard, Henry Holt & Company, LLC, 1999.
http://static.monstertrak.com/job_search_tips/resume.html
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