Build a successful strategy for SAP Solution Manager

Statewide ASUG Chapter Meeting, Oklahoma & Texas February 29, 2008 Winni Hesel, Partner

What we’ll cover › Solution Manager Overview › How to build a strategy › Most FAQ’s on Solution Manager › 1 slide on Enowa

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What does Solution Manager Provide?
SAP Solution Manager
Implementation Administration/ Operations Service Desk Change Request Management BI DEV CRM DEV Solution Lifecycle BI QA CRM QA BI PRD CRM PRD

R/3 DEV

R/3 QA

R/3 Staging

R/3 PRD

ECC Upgrade DEV

ECC Upgrade QA

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All rights reserved.Implementation/Upgrade Support ASAP Roadmaps and Templates Document Management Business Process Structure (BPML) Project Administration Configuration & Development Mgmt Test Management E-learning System Admin/Operations Support SAP Solution Manager Solution Administration Implementation/ Upgrade Support System Admin/ Operations Support Issue Management/ User Support Change Management Solution Monitoring Service Level Management Business Process Monitoring Global template functionality Issue Management/User Support Change Management Change Request Management Service Desk Solution Manager Diagnostics Repositories/ Directories Repositories/Directories (Foundation for the other areas) Solution Directory © enowa llc. Business Process Repository (BPR) Document Repository Project Repository .

etc. tools on the horizon for centrally managing print and background jobs › Projects.g. .. central dashboard for viewing alerts.Examples for Solution Manager Benefits › Central toolset for managing SAP landscape makes administrators much more efficient e. testing. rollouts. and system configuration Improves are all aligned to a process-oriented business model needed Significantly reduces preparation for upgrades.g. support. software updates are pushed out and can be reviewed centrally before applying © enowa llc. IT and business’ understanding of what is › Changes are managed in a more sophisticated way e. All rights reserved..

. countries. entities › Solution Management  • Technical Quality Management  • Upgrade  • Global Template  © enowa llc. and other solution components in preparation of rolling out to other divisions. configuration. All rights reserved.Quick Tour – Implementations & Upgrades › ASAP methodology and content have been integrated into › › Solution Manager ASAP tools have been discontinued New RunSAP roadmap just out Available Roadmaps: • Implementation  For initial implementation For technical system administration activities during implementation and after go-live For the Technical Quality Managers involved in SAP AGS engagements For moving to a new version of SAP For defining scope.

Quick Tour – (Re-) Document your solution › Structure of your business processes. test cases. .. with configuration. etc. in your terms. All rights reserved. attached      A three-level hierarchy representing your business processes. across systems Replaces the Excel-based BPML Is defined during Blueprint (is a deliverable of the Blueprint phase) Becomes the framework to which other solution components are linked Can adapt SAP standard scenarios provided through Business Process Repository © enowa llc.

All rights reserved. . version control © enowa llc. check-in/check-out.Quick Tour – Document Management › Load documents to business processes structure nodes Repository products for accepted deliverables/completed work › Manage document development Reviews and approvals.

All rights reserved. Management › Configuration tables and development objects can be linked to your business process structure Currently selected business process Relevant items from IMG in satellite system © enowa llc.Quick Tour – Config. . & Develop.

Quick Tour – Test Management › Test Workbench is embedded within Solution Manager Load reusable repository of test cases Integrated with Business Process Structure Can link and execute recorded eCATT test scripts (for testing SAP and Web applications) © enowa llc. . All rights reserved.

scheduling. instructions) Automated task log. create and deliver standard activity report Central system admin task list Details. instructions per task © enowa llc..g.Quick Tour – System Administration › Direct access to satellite system to complete activities › Centralized task planning. . All rights reserved. and tracking Via System Landscape Directory Standardize activities across the landscape & set frequencies Attach documentation (e. logbook.

Early Watch Alerts › Centralized monitoring of: System Performance Database Performance System landscape summary report › Business Process Monitoring Monitoring information by business scenario and system component jobs with business › Jobs. .Quick Tour – System Monitoring › Leverages CCMS. automate warnings › Conduct Trend Analysis System availability report © enowa llc. All rights reserved. Output Administration Associate processes › Define escalation paths.

consistent data collection and availability Effective SLM is enabled by centralization of administration and reporting activities Early Watch Admin data on SAP systems and info on Java-based systems › Data Integration Incorporates › Reporting & Analysis Central performance history Automated delivery of reports with receiver dependent on performance rating KPI targets. history © enowa llc. All rights reserved.Quick Tour – Service Level Management › Based on Early Watch data › Centralized. .

Customer’s solution database 3 Provides Solution SAP Support Customer SAP . All rights reserved.Quick Tour – Service Desk Creates Message End User 1 Solution Support Searches for Solution SAP Service Marketplace Provides Solution 2 Finds Solution SAP Solution Manager SAP system or Forwards Message SAP Notes database Service products Best practices DB 4 Provides Solution © enowa llc.

.Quick Tour – Solution Manager Diagnostics Key capabilities: • Central Configuration Display • Central Log File Viewer • Software Change Tracking • Portal Monitoring and Single Activity Trace • HTTP Analysis • JAVA Thread Dump Analysis • JAVA Performance Analysis with WilyTech Introscope • Load tests with Mercury LoadRunner © enowa llc. All rights reserved.

etc. urgent requests. All rights reserved. . © enowa llc.Quick Tour – Change Request Management › Transport Management with workflow control and integrated change administration SAP landscape › Central management of maintenance across › Integrates with Service Desk › Group changes into maintenance cycles.

What we’ll cover › Solution Manager Overview › How to build a strategy › Most FAQ’s on Solution Manager › 1 slide on Enowa © enowa llc. All rights reserved. .

All rights reserved. .Key starting point for your strategy I am here I am here I am here I am here Plan Discovery Evaluation Build/Upgrade Implementation/Upgrade Run Operations SAP Solution Composer Scenario and Process Content Repository SAP Solution Manager © enowa llc.

QAS.0 PEX Ext © enowa llc.0 PEX SRM PSR 5.0 DC1 TCQ Portal DI1 TIQ PIN 7. XI DI1 TIQ BW PBW 3. PRD). 2x3 SAP CRM.0 Int Portal DE1 TEQ 7. All rights reserved.5 DT1 TTQ DS1 TSQ SCM PSC 5.Checkpoint: Landscape size › Landscape: Size matters! Do you have just a single DEV/QAS/PRD SAP R/3 system landscape? Or … do you have 3x23 SAP R/3 boxes (DEV.0 DR1 TRQ Live PLC Cache DP1 TPQ PPI DG1 TGQ GTS PGT 7.0 Live PLC Cache .6c PIN DB1 TBQ PI 7. 4x3 SAP BW.0 DL1 TLQ EHS PTR SRM PSR 5.0 DC1 TCQ Solution PSM PSM PSM Manager 4.0 DL1 TLQ BW DE1 TEQ 7.0 DG1 TGQ R/3 PGT 4.0 BW PBW 3. 2x3 SAP APO … let’s say 93 boxes.6C R/3 PRD 4. and all of them on different releases? DR1 TRQ DP1 TPQ PPI ERP PRD 2005 DB1 TBQ PI 7.5 DS1 TSQ SCM PSC 5.

g. already on ECC6.Checkpoint: Your SAP initiatives › SAP Initiatives: Complexity matters! Single Many initiative.g.. . All rights reserved. sequential approach.0 and only want to add BW in 2008? overlapping initiatives by region/division or systems. stabile environment › e. having to deal with two carve-outs and three acquisitions © enowa llc. APO in Europe while rolling out SAP BW to Latin America. many systems to upgrade at various points in time › e.. adding SCM.

All rights reserved. complex landscape. Change Request Management .Decision flow to identify your starting point New customer? Yes No Upgrading to a new release or enhancing solution? Yes System performance problems. or downtime? Yes Need better infrastructure for end-user support? Yes Solution change control challenges? Yes 1 Implementation/Upgrade 2 Solution Monitoring 3 Service Desk 4 © enowa llc.

and IT strategy. .Where do you go next – Three key options selective Solution Manager Functionality complete 1 Reap quick wins first › Use selected functionality company-wide to address pain points that can be addressed quickly complete 2 Integration Benefits First 3 Combined Approach selective 2 Reap integration benefits first › Use the full SAP Solution Manager functionality company areas for selected 1 Quick Wins First SAP Solution Manager Utilization = Starting Point = Intermediate solution = Optimal solution 3 Hybrid approach › Try to reap the benefits of both scenarios There are multiple ways to reach the highest benefit level. © enowa llc. Selection of the “right” path for you depends on your biggest pain points. present/target solution environment. All rights reserved.

2 (mainly to play with and do some proof of concept) with some solution documentation included Started initiative to upgrade to 4.How others did it – Example 1 › Consumer Goods Company .0 Started initiative to implement Change Request Management Started initiative to build global template from AS-IS landscape of 3+ regional systems Time elapsed: 18 months from start Owner: Global SAP Competency Center Key challenge: › Getting the business and system owners involved and coordinated across regions © enowa llc. .large Installed Solution Manager 3. All rights reserved.

All rights reserved. and had 90% of the business processes active that were needed for the rollout Used RBE Plus to populate Solution Manager with the AS-IS (processes) Enhanced the AS-IS by bringing former ASAP project documentation into Solution Manager Kicked off for rollout from the US to Europe and China Time elapsed on preparation for kick-off: 3 months © enowa llc.6c system that best represented the business scenarios.0 Received initial training from SAP (3 days) Identified one SAP R/3 4. .How others did it – Example 2 › Global Roll-Out Program Identified Installed Solution Manager as the central support tool › Only implementation/roll-out functionality will be used Solution Manager 4.

Solution Manager 4. follow up. . and close tickets.How others did it – Example 3 › Mid-size chemical company Did not use Solution Manager for net new SAP implementation during 2006 After go-live. All rights reserved.0 was installed Service desk was initiated to provide their new SAP help desk with a solution to record. as well as document their SAP solutions › Help desk had not been using any third-party ticket tracking tool © enowa llc.

g.. centralization. re-organizing who owns the change control process © enowa llc.Summary: Key points for your strategy › Key drivers for strategy definition Where you are in the solution lifecycle Complexity of your landscape and what third-party tools you use What your project/initiative roadmap looks like (alignment!) Everyone’s › Other tips strategies will differ Alignment with your overall IT strategy and your ongoing initiatives is important Your application management organization may require some change › e. All rights reserved. .

.What we’ll cover › Solution Manager Overview › How to build a strategy › Most FAQ’s on Solution Manager › 1 slide on Enowa © enowa llc. All rights reserved.

and operating your enterprise SAP solutions Basic idea of Solution Manager was to share tools and methods with customers and partners.FAQ’s on Solution Manager › What is Solution Manager? A platform that provides integrated content. you need it to access SAP support as well as to access patches. monitoring. supporting. and to streamline support between SAP and its customers At › Why do I need it? the minimum. etc. All rights reserved. service packs. for all SAP NetWeaver components © enowa llc. upgrading.. . tools and methodologies for implementing.

RBE Plus service) © enowa llc. All rights reserved.or 3-tier recommended for external help to support Solution Manager setup/implementation project(s) Talent not easily found in the market › Very few knowledgeable consultants › Not all SAP partners have adopted SAP’s Solution Manager Solution Manager does not “solve” all problems › Additional cost for new interfaces or “connectors” to third-party tools Getting Solution Manager populated with your AS-IS business processes is a separate service (i. .e. 2.FAQ’s on Solution Manager (cont’d) › What hidden costs are to be expected? Additional Cost cost for the Solution Manager landscape › Min..

without implementing any third-party software? © enowa llc. CRM. The configuration of your R/3. Configuration should be executed “through” Solution Manager. . › How does transport management work in Solution Manager? It’s handled in ChaRM (Change Request Management) › Can you use Solution Manager’s Service Desk Yes.FAQ’s on Solution Manager (cont’d) › How can I load my “configuration” in Solution Manager? You don’t. system itself will stay completely in the respective component system. but is never executed or loaded “into” Solution Manager.. All rights reserved. etc.

upgrade. etc. Most customers decide to do a new install for 4.2. © enowa llc. All rights reserved. all related tools. accelerators. or service desk is used › Do “end users” use Solution Manager? Yes.0. Should I upgrade to or re-install 4. › I have Solution Manager 3. project maps.0? Upgrade and migration tools not at the level where they should be.FAQ’s on Solution Manager (cont’d) › Has Solution Manager been enhanced to be equal or better than ASAP? ASAP still remains to be the methodology. . eLearning. have moved into Solution Manager and are now fully integrated and enhanced if … implementation.

All rights reserved. level 2: Business Process. You can copy it to a project and change it there.. © enowa llc. . level 3: Business Process Step and associated transactions No. but the Business Process Repository (BPR) itself will remain the same. level 1: Business Scenario. but you can store your requirements as documents in each project › Can I extend the levels in the business process structure? i. The structure is set and can’t be changed.FAQ’s on Solution Manager › Does Solution Manager help me document and track my requirements? There is no dedicated place for it. › Can the Business Process Repository (BPR) (as delivered by SAP) be modified? No.e.

© enowa llc. which can be exported to Excel. accelerators. current: 150. SP13). All rights reserved. Manager (for managing documents) a full license of KW? You are limited to project documentation. › Is the Knowledge Warehouse (KW) within Solution No. but Solution Manager doesn’t include one. business processes. . which include updated content for documents.FAQ’s on Solution Manager › How does the BPR get updated? SAP provides “content releases” (look for ST-ICO. › ASAP used to offer a report to do this. Your business scenario/process structure is your BPML. etc. › Can I export a BPML out of Solution Manager? No.

the bigger the impact › Implementation teams will be troubled because they will have no access to configuration and documentation – you could re-open SPRO in the component systems … › Monitoring of your landscape is not possible › Tickets/messages can’t be recorded or worked on © enowa llc. All rights reserved.FAQ’s on Solution Manager › How do I do sizing for my Solution Manager system(s)? Best resource is the separate sizing guide from SAP (12 page document) available on the SAP Service Marketplace * › Go to Solution Manager  Order Information  Technical Requirements › What happens when Solution Manager is down? The more modules/areas you have live on Solution Manager. .

FAQ’s on Solution Manager › Can you use Solution Manager out-of-the-box without any customizing? No. Required Comment Solution Manager Module Monitoring Service Desk Implementation Upgrade Change Request Management © enowa llc. You need to execute basic customizing and maintain your landscape at the minimum. etc. Moderate Config. Moderate settings such as status settings. and landscape Workflow set up . need to be set up Authorization. Required X X X X X Significant Config. roadmap. All rights reserved. etc. workflow. ticket status. landscape. Landscape and other basic settings such as alerts. connection to SAP-help. – tying to affected business process optional Status settings.

May 19-21 (planned) Copenhagen. July 21-23 © enowa llc. help documents. Schäfer.sap.com/okp * › SAP Online Knowledge Products for SAP Solution Manager.For more info. * Requires login credentials to the SAP Service Marketplace . SAP tutors http://service. 2007) › SAPinsider SAP Solution Manager Seminar Chicago. free for all customers and partners › New book from SAP – SAP Solution Manager Matthias Melich and Marc O. All rights reserved. June 4-6 (planned) Los Angeles. go to … › Presentations. SAP Solution Manager (SAP PRESS.

What we’ll cover › Solution Manager Overview › How to build a strategy › Most FAQ’s on Solution Manager › 1 slide on Enowa © enowa llc. . All rights reserved.

All rights reserved. .1 slide on Enowa © enowa llc.

Contact us … › Phone: (610) 296 3641 › eMail: rick.com › Meet us at these SAPinsider events: SAP Solution Manager Seminar www. .com We have Solution Manager project experience at these selected clients and over 15 more!! © enowa llc. All rights reserved.sapsolutionmanagerseminar.place@enowa-consulting.

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