Avamar Client: Troubleshooting Windows System State backup failures

Symptoms Avamar backup fails due to issues with Windows System State:

avtar Error <6191>: Could not open System State file "C:\Program Files\avs\var \SystemState.bkf" avtar Error <6197>: Windows System State backup failed (code -1)

Resolution If an Avamar client reports system state failure, check to see if Windows is experiencing problems in actually creating the SystemState.bkf file. Try to perform system state backup using Windows NTBackup utility.

If the SystemState.bkf file gets created, make a note of its size. If it does not get created you must fix this before the Avamar client system state backup will be able to complete successfully.

Please refer to knowledgebase article esg98424 for detailed explanation.

Generated by Jive on 2013-03-13-07:00 1

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