IMPROVING FACE-TO-FACE WORKPLACE COMMUNICATION
One dimension communication technologies cannot replace is the richness or effectiveness of face-to-face communication.
Advantages of f-2-f communication
F-2-f communication: is more persuasive and expressive is less likely to be misunderstood .instant feedback is more efficient in conflict resolution satisfies human need for social interaction
Voice as a Communication Tool
Voice is the music that makes words meaningful. Elements to control: Pronunciation Voice quality Pitch Volume and rate Emphasis
Promoting Positive Workplace Relations
In the office and at work-related social functions:
Use correct names and titles Choose appropriate topics Avoid negative remarks Listen to learn Give sincere and specific praise Act professionally in social situations
Suggestions Listen. disagree respectfully and constructively if they are unfair Look for a middle position Learn from criticism
.Responding Professionally to Workplace Criticism
It’s normal to both give and receive criticism on the job. paraphrase and clarify Agree if the comments are accurate.
Offering Constructive Criticism
Cooperative endeavours demand feedback and evaluation.
Suggestions Plan what you will say Focus on improvement Offer to help Be specific Discuss the behaviour. not the person Avoid anger Keep it private
how could the critic have improved his/her delivery? How does the delivery affect a receiver’s response to criticism?
. Your task Describe a time when you were criticised by a superior or colleague. What made the criticism painful? What goal do you think the critic had in mind? How did you feel? How did you respond? Considering techniques discussed in this chapter.Activity: Discussing (workplace) criticism
In the workplace. criticism is often delivered thoughtlessly.