Professional Documents
Culture Documents
A Project Report on
AT
Submitted to
CHRIST COLLEGE
PONDICHERRY UNIVERSITY
BANGALORE
Submitted by
Ms. T.D.MEENAKSHI
2005390075
Prof. Geevarghees
Senior Faculty, HAL Management Academy
Bangalore
1
STUDENT DECLARATION
I the undersigned hereby declare that the project report entitled “RECRUITMENTS
for ARTHA HEALTH OPTIONS“ has been prepared by me under the supervision and
guidance of Mr. Geevarghees, Bangalore and now being submitted to CHRIST
COLLEGE- Pondicherry University, Bangalore in partial fulfillment of the award of the
degree of MBA.
I further declare that this project report is based on the original project study
undertaken by me and has not formed a basis for award of any degree/diploma of Christ
College.
2
ACKNOWLEDGEMENT
I owe an enormous intellectual debt to Mr. Arun Kumar (Chairman) and the
management of Artha Health Options for granting me the permission and opportunity to
undertake the project study.
The would also like to thank Mr. H.M. Amar Kumar and Mr. Shashekanth for their
guidance and support without which this project would have not been so successful. I
would also express my gratitude to all those noble souls who have directly or indirectly
been a source of encouragement.
And last but not the least my Friends, Family and the Department of Management studies
of Christ College for their support and encouragement
3
CONTENTS
Industrial profile
Company profile
Board of Directors
Product profile
2. Research Design
6. ANNEXTURES
7. BIBLIOGRAPHY
4
5
Recruitment
Meaning:
Act of seeking prospective new employees or members for an organization. Recruitment
is a vital function for an organization to maintain its personnel.
Refers to the process of finding possible candidates for a job or function.
Methods:
Internal recruitment:
Existing employees and volunteers are given an opportunity to apply for a new
job opening.
Considerations:
Employee referrals:
Considerations:
• The quality of employee referrals is usually high. Employees usually only refer
people that they are confident would be a good match for the position and
organization.
• People tend to recommend others with similar backgrounds. Therefore it is
important to ensure that the practice of employee referrals does not lead to a
decrease in diversity within your organization.
• People recruited by your staff usually have some understanding of the work of the
organization.
6
• There can be a tendency to feel that you must hire someone who is referred by an
employee even if your assessment is that the person is not the best match.
Print advertisements:
Considerations:
Considerations:
Unsolicited resumes:
Considerations:
The percentage of resumes with skills appropriate for your organization may be small.
How you treat unsolicited resumes may have an impact on the image of your
organization.
It is best to respond with courteous and frank information about whether or not the
application will be kept for future reference
Need:
7
HR professional is having a big responsibility to hire a best person from the
available talent pool. At the same time, one needs to be cost conscious. It is a good
practice in recruitment to be objective and seek to identify the candidates' abilities. Judge
on individual merits and set the same standards for all. Whereas generalized assumptions
made about ability or ambition, based on applicant's sex, caste, age, religious belief,
sexual orientation or any disability, is a bad practice. One need to use the technology, to
get the best results from recruitment process.
Practices:
1) Irrespective of the title being advertised, it is best to include in the clear job
definitions to avoid receiving more applications than needed.
3) Many applicants skip over jobs they had problems with. Gaps should be
checked.
6) On recruiting a person, it should be easy to find a short term project that the
person can complete as a test of his or her capabilities. Projects in the order of one
or two weeks should normally be sufficient to verify the competencies of the new
recruit.
7) It should be a simple matter to setup a basic database of all CVs received. Very
often, the Department may already have applications that they need on such a
database thus avoiding time loss and additional advertising costs.
Procedure:
1. Identify vacancy
2. Prepare job description and person specification
3. Advertise
4. Managing the response
5. Short-listing
6. Visits
7. References
8. Arrange interviews
8
9. Conduct the interview
10. Decision making
11. Convey the decision
12. Appointment action
Purpose / Benefits:
Process:
Recruitment is the process of searching for and attracting qualified candidates to
apply for the positions that are available.
Based on the job description for the position, develop the criteria that will be used to
screen resumes and select the best person for the job
Recruitment Process:
Recruitment Standards:
9
(Area from which applications are to be recruited)
Outside sources of recruitment
Employee referrals
• Up the ante
• Pay for performance
• Tailor the program
• Increase visibility
• Keep the data
• Rethink your taboos
• Widen the program
• Measure results
Executive search firms
Educational Institutions
Professional Organizations
Labor Unions
Public Employment agencies
Private Employment Agencies
Temporary Help Agencies
Employee Leasing
10
Develop selection criteria for the position:
How will you ensure the new employee fits the culture of your
organization?
HR Recruitment:
Manages the steps to approve the job description and to post it to an internal
Web site. Once posted, applicants can apply for the position where the workflow will
monitor the incoming applications and automatically remove the posting and alert a
recruiter, once the specified posting period has expired.
Provides a process to screen the résumés submitted to the internal posting site.
It assists HR in identifying suitable candidates by first ensuring the candidates'
11
information is complete and by helping to prepare a short list of applicants to be
interviewed.
12
13
Wellness Redefined
14
ARTHA HEALTH OPTIONS
ABOUT US.
Artha Health options (P) ltd is a Health Management company catering to both the
corporate as well as the retail health sector.
With an annual turn over of over 15 crores, Artha is making leaps and bounds bringing
consumers never before imagined experiences and services.
Housed within our corporate office at Nrupathunga road, we have over 200 employees
promoting our products and services in the city.
We currently have close to 20,000 customers and are also aggressively acquiring more
than 2000 customers’ month on month from our 100 seater call center.
In addition to our health related services, we also focus on the Lifestyle segment all as a
part of an effort to offer all our customers better mileage.
We provide solutions in Health Insurance to big corporate like ABB, Indian Institute Of
Science, Daimler Chrysler, Informatica, Sage Designs, Tory Harris, Navnee Networks,
BFW, Renac India, Namdharis, Natural Remedies, Yodlee, Ernst & Young, EMC2 etc…
From the learning’s we had from our health insurance business we have come up with
this unique product. Where we offer Preventive Health care and Better Life Style
Management Solutions.
15
OUR PHILOSOPHY.
OUR AIM.
“HEALTHY FUTURE”
What is Artha? Are we a Health Insurance Company? No, we are a health management
company with a difference. Our creed is to address Miscellaneous Health Expenses
[MHE] of a family. MHE comprising of consultations, diagnostic services, medicines,
regular health check-ups, treatments that do not require hospitalization etc. take away a
sizable chunk of family savings,, sometimes even up to Rs. 25,000/- a year. This issue
had to be addressed head-on and therein lies the genesis of our product which is truly
unique.
Allow yourself to make all your health worries passé. It is the least that you can gift
yourself and your family as only Health can be your real Wealth.
Introducing the most powerful and feature-rich card that will forever change the way you
manage your health and lifestyle
Below listed are some alarming statistics compiled by the World Health Organization
which indicate that a catastrophe is waiting to strike. The only way available for each
one is timely recognition, diagnosis and treatments of ailments or in other words,
emphasis on Preventive Healthcare.
One in every eleven persons in urban India are afflicted by Type II Diabetes and
by 2030, one in every five persons will be a diabetic.
Another survey by WHO predicts that 60% of all cardiac patients in the world
will be from India by 2010.
16
One more alarming survey by the National Cancer Registry Program predicts that
there will be 8 lakhs new cancer cases in India.
Alarming Statistics, right! We seem to be galloping towards total ruin without even
realizing it.
Gift yourself Preventive Healthcare. You deserve nothing less. And towards this, we
bring you a unique and exclusive health bouquet that offers:
Artha is not only about Preventive Health Management. We also provide you a
• 1 Voucher providing you free accommodation for 3 Days & 2 Nights worth over
Rs.6,000/-* either at Kairali, the world’s first Ayurvedic Health Resort in Palakkad
OR in Kadaltheeram, the beach paradise in Thiruvananthapuram
• 1 Voucher providing you free accommodation for 3 Days & 2 Nights worth over
Rs.6,000/-* at destinations from out of Ooty, Kodai, Yercaud, Manali, Darjeeling,
Munnar, Mussorie, Puri, Goa and Lonavala.
• 2 Redeemable Vouchers together worth Rs. 1,800/- from Sterling Resorts on travel
packages to Ooty, Kodai, Yercaud, Manali, Darjeeling, Mussorie, Puri, Goa and
Lonavala.
• An Ayurvedic experience at the divine spots of Gokarna and Karwar for just Rs.
3,000/- against the normal rack rates of Rs. 5,000/-.
• Up to 15% discount on Accommodation in Goa through Best Goa Deals across
Budget Hotels to Star Properties offered straight over the Net.
And much, much more……….
17
So, what is it that we have here! A truly unique and matchless product! A product that
allows you to stay healthy and have the best holidays and also lets you save at least Rs.
100/- per day at a cost of just Rs. 8/- per day!
MANAGEMENT.
Let us build a sustainable culture of Preventive Healthcare in all so that a healthy nation
and citizenry can be built.
Emanating from the Company's mission statement, the strategic Human Resource Development
(HRD) goal of ARTHA is to create an atmosphere of technological and managerial excellence to
become a globally competitive Aerospace Industry. With the changing environment, rapid
technological changes characterised by paradigm shift from license production to R&D based
production duly balanced with co-development / co-production, technological up gradation etc.
greater customer demand, focused diversification to civilian and export markets, the overall
objective of Human Resource Development plan would be to build a vibrant and learning
organization, so as to meet the challenges of quality and excellence, recruitment and retention of
competent human resources and develop high commitment and sense of belongings to the
Company. Accordingly, Company's HR Vision, Mission, Objectives, Strategies and Policies have
been identified and indicated herein under:-
18
VISION
"To make Artha a dynamic, vibrant, value based learning organization with human resources
exceptionally skilled, highly motivated & committed to meet the current & future challenges.
This will be driven by core values of the Company fully embedded in the culture of the
organization"
OBJECTIVE
•Ensure availability of Total Quality People to meet the organizational goals & objectives.
•Promote a Culture of Achievement & Excellence, with emphasis on Integrity, Credibility &
Quality.
•As a strategic business partner, Human Resource to play a pivotal role directly &
significantly to Productivity enhancement, Profitability & improve Quality of Work Life.
STRATEGY
•Maintain Human Resource at optimum level to meet the objectives & goals of the
Company.
•Competence Mapping, Analysis & Upgradation of Knowledge & Skills including Training,
Retraining, Multi Skilling etc.
19
•Create Leadership with Shared Vision at various levels in the Organization.
•Competence Building
•Commitment
•Motivation
•Employee Relations
In the backdrop of the above, focus of Human Resource Development initiatives at Artha
emphasize on the following:
Hence focus of recruitment would be to recruit people with combination of knowledge, skill,
experience and attitude in line with organizational requirements through appropriate
manpower plan both short term (contract appointments) and long term recruitment
programme.
20
The following objective has been set in this regard:-
•to create a business bias and strategic thinking to take up new business challenges
(creation of Centre of Excellence, etc)
Keeping the organizational requirement and the above goals and objective of training, the
following has been identified as the key focus areas of training:
•Attitude
•Behavior
•Knowledge
•Potential On work
review and feedback would ensure that the focus would be on value adding activities rather
than on routine activities which bear no relationship with organizational goals and objectives.
Identification of low performers and resultant corrective action through out the company
would be given priority. Similarly, faster career growth opportunity would be provided to
21
high performers.
Artha has also introduced the Scheme for Learning & Certification for executives as a
starting point for building individual knowledge and the opportunity for the Junior & Middle
Management Cadre Executives to broaden their perspective by not only learning about all
functions and procedure in their respective disciplines but also in related areas and overall
knowledge about the organization and its environment.). Lastly, HRD Plan will also include
time-to-time OD Interventions to address specific requirements of the Company.
22
23
ARTHA HEALTH OPTIONS
Company Profile:
Artha Health Options Private Limited is a private limited company incorporated in India
on 6th May, 2005. It has two other directors, T. M. Shashe Kanth who is the Managing
Director and H M Arun Kumar who is the Chairman of the company in addition to the
undersigned who is in charge of operations. It currently deals in the marketing of Health
Insurance by ICICI Lombard, Cholamandalam, HDFC Chubb and TATA-AIG General
Insurance. In addition to this, AHO is also involved in the marketing of credit cards for
HDFC bank and it has about 55 employees on its’ rolls currently.
AHO is now in the process of launching a Health and Consumer Services Card which
will be known in the market as the Artha Health Card.
AHO has tied up with Dining Plus, a leading consumer service discount card provider in
India with presence in over 12 cities to bring to the customers of Bangalore a unique card
co-branded as both a joint Dining Plus/Artha Health Card.
In addition to the tie-up with Dining Plus, Artha has also tied up with PeopleHealth and
Metropolis for providing Healthcare services to its cardholders.
The consumer gets a discount of 10-15% depending on the agreement with the Merchant
Establishment whenever he flashes this card. This Card offers free consultations with
Dentists, Ophthalmologists, Cardiologists, Orthopaedists, etc., and additionally includes
discounts at hospitals, diagnostic centres, pharmacies, hotels, restaurants, malls, beauty
clinics, health spas, health resorts, departmental stores and lots more. The categories of
privileges offered by this card are as of now unmatched in India and it is unique to that
extent.
24
Given the card profile, Artha has priced it very competitively and conservatively at Rs.
799/- per card and is looking at sales of about 10,000 cards in its’ first year of operation,
which is again a very conservative projection. An annual turnover of 80 lakhs is expected
in the very first year of operation.
The customers that Artha is targeting cannot be expected to come to the office to swipe
their credit cards as they are being essentially serviced by us at home. Hence, we require
an EDC MOTO swiping machine, by which we can take their credit card number before a
sale and then get their signature on the charge-slip. As we expect at least about 60% of
our total sales to come through credit cards, such a machine is mandatory for our
requirements.
Artha Health Options is a sister concern of Nandaki Investments & Holdings, a
leading channel partner for IDBI Bank for both its home loans and personal loans. The
commission earned by Nandaki in 2004-2005 was 55 lakhs. Nandaki is a channel partner
of IDBI for the past 2 years and consistently touches a target of 5 crores disbursement per
month. Nandaki is being managed by the undersigned who is also in-charge of the
operations part of Artha Health Card.
MISSION
Enable all those working for Artha to give out their best to ensure their all round growth as
well as that of the organization
The mission is to deliver competitive products and services that meet or exceed our customers'
expectations. We shall achieve our mission by:
•Using systematic selection, development technical support and surveillance of our suppliers
and sub-contractors
25
•Introducing product improvement based on customer feedback
26
Recruitment Process
When planning to recruit for a vacant position, managers will need to determine
the following:
27
The job will be posted in the Employee Opportunities and will remain open for
two weeks unless it is a Management and Senior Professional Position which
has a posting period of four weeks. (The term “open” means that departments
may not offer or hire anyone into the position until that time period as lapsed.)
• Selection of Candidate
All preferential rehire resumes along with a Recruitment Activity Report (RAR)
will be forwarded to the recruiting manager and must be reviewed first; the
RAR for preferential rehires must be returned to the company before the
recruitment process can continue.
28
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4. ANALYSIS & INTERPRETATION
% of
Well paid job Total respondents
Greatly Reduces 2 2%
Tends to Reduce 4 4%
Has no Effect 10 10%
Total
Count of QS1
QS1
Greatly Reduces
Tends to Reduce
Has no Effect
Tends to Increase
Greatly Increase
30
For 66% of our respondents “a well paid job” tends to increase their motivation
Able to live up to % of
people expectation Total respondents
Greatly Reduces 1 1%
Tends to Reduce 4 4%
For 47% of our respondents “being able to live up to people’s expectations” tends to
increase their motivation.
Total
Count of QS2
QS2
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
31
Indicating motivation level for freedom of ideas
Greatly Reduces 6 6%
Total
Count of QS3
QS3
Greatly Reduces
Tends to Reduce
Tends to Increase
Greatly Increase
For 40% of our respondents “having the freedom to try out their own ideas” tends to
increase their motivation, while for 42% it greatly increases the motivation.
32
Indicating motivation level for fun included in the job
Fun oriented % of
job Total Respondents
Greatly
Reduces 1 1%
Tends to
Reduce 7 7%
33
Total
Count of QS4
QS4
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 40% of our respondents “having a job that is more like fun than work” greatly
increases their motivation.
34
Total
Count of QS5
QS5
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 38% of our respondents “not being able to earn bonuses” has no effect on their
motivation, while for 36% it tends to reduce their motivation.
% of
No Respect Total Respondents
Greatly
Reduces 26 26%
Tends to
Reduce 44 44%
Has no effect 24 24%
Tends to
Increase 6 6%
Grand Total 100 100%
35
Total
Count of QS6
QS6
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
For 44% of our respondents “not being accorded respect” tends to reduce their
motivation.
Indicating motivation level for no opportunity to grow and develop in the organization
36
% of
No growth Total Respondents
Greatly
Reduces 22 22%
Tends to
Reduce 38 38%
Has no effect 19 19%
Tends to
Increase 8 8%
Greatly
Increase 13 13%
Grand Total 100 100%
For 38% of our respondents “having a job that does not allow them to grow and develop”
tends to reduce their motivation.
Indicating motivation level for opportunity to guide & inspire people in the organization
To guide % of
people Total Respondents
Greatly
Reduces 4 4%
Has no effect 17 17%
Tends to
Increase 55 55%
Greatly
Increase 24 24%
Grand Total 100 100%
37
Total
Count of QS8
QS8
Greatly Reduces
Has no effect
Tends to Increase
Greatly Increase
For 55% of our respondents “being expected to inspire and guide people” tends to
increase their motivation.
Pay linked to % of
performance Total Respondents
Tends to
Reduce 22 22%
Has no effect 47 47%
Tends to
Increase 28 28%
38
Greatly
Increase 3 3%
Grand Total 100 100%
Total
Count of QS9
QS9
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 47% of our respondents “pay linked to performance” has no effect on their
motivation.
Succeed in % of
front of Respondents
others Total
Tends to
Reduce 1 1%
Has no effect 19 19%
Tends to
Increase 44 44%
Greatly
Increase 36 36%
Grand Total 100 100%
39
Total
Count of QS10
QS10
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 44% of our respondents “having the chance to succeed in front of others” tends to
increase their motivation.
Stability of % of
job Total Respondents
Greatly
Reduce 2 2%
Tends to
Reduce 4 4%
40
Greatly
Increase 27 27%
Grand Total 100 100%
Total
Count of QS11
QS11
Greatly Reduce
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 36% of our respondents “knowing that there will always be a job for them” has no
effect on their motivation, while for 31% it tends to increase.
A regular % of
salary Total Respondents
Tends to
Reduce 12 12%
Has no effect 40 40%
Tends to
Increase 21 21%
Greatly
Increase 27 27%
Grand Total 100 100%
41
Total
.
Count of QS12
QS12
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 40% of our respondents “a regular salary” has no effect on their motivation
Development % of
opportunities Total Respondents
Greatly
Reduce 2 2%
Tends to
Reduce 10 10%
Has no effect 3 3%
Tends to
Increase 53 53%
42
Greatly
Increases 32 32%
Grand Total 100 100%
Total
Count of QS13
QS13
Greatly Reduce
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increases
For 53% of our respondents “having a job that provides development opportunities” tends
to increase their motivation.
No team %of
leadership Total Respondents
Greatly
Reduces 15 15%
Tends to
reduce 48 48%
43
Increase 6%
Greatly
Increases 2 2%
Grand Total 100 100%
Total
Count of QS14
QS14
Greatly Reduces
Tends to reduce
Has no effect
Tends to Increase
Greatly Increases
For 48% of our respondents “not being in charge of a team” tends to reduce their
motivation.
% of
status Total Respondents
Greatly
Reduces 1 1%
Tends to
reduce 5 5%
Has no effect 16 16%
Tends to 45
44
Increase 45%
Greatly
Increases 33 33%
Grand Total 100 100%
Total
Count of QS15
QS15
Greatly Reduces
Tends to reduce
Has no effect
Tends to Increase
Greatly Increases
For 45% of our respondents “having a status in the company” tends to increase their
motivation.
Indicating motivation level for job for life
% of
Job for life Total Respondents
Greatly
Reduces 2 2%
Tends to
Reduce 8 8%
45
Increase 25%
Greatly
Increase 23 23%
Grand Total 100 100%
Total
Count of QS16
QS16
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 42% of our respondents “having a job for life” has no effect on their motivation.
No personal % of
impact Total Respondents
Greatly
Reduces 20 20%
Tends to
Reduce 36 36%
46
Tends to
Increase 17 17%
Greatly
Increase 4 4%
Grand Total 100 100%
Total
Count of QS17
QS17
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 36% of our respondents “not having the opportunity to make personal contact” tends
to reduce their motivation.
Position and % of
power Total Respondents
Greatly
Reduce 1 1%
Tends to
Reduce 5 5%
47
Tends to
Increase 51 51%
Greatly
Increase 28 28%
Grand Total 100 100%
Total
Count of QS18
QS18
Greatly Reduce
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 51% of our respondents “having a position of power in the organization” tends to
increase their motivation.
% of
Autonomy Total Respondents
Greatly
Reduce 4 4%
Has no effect 26 26%
Tends to
Increase 41 41%
Greatly 29
48
Increase 29%
Grand Total 100 100%
Total
Count of QS19
QS19
Greatly Reduce
Has no effect
Tends to Increase
Greatly Increase
For 41% of our respondents “having autonomy to decide how to do things” tends to
increase their motivation.
Indicating motivation level for being given responsibility for important projects
% of
Responsibility Total Respondents
Greatly
Reduce 2 2%
Tends to
Reduce 2 2%
Has no effect 16 16%
Tends to 34
49
Increase 34%
Greatly
Increase 46 46%
Grand Total 100 100%
Total
Count of QS20
QS20
Greatly Reduce
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 46% of our respondents “being responsible for important projects” greatly increases
their motivation.
Money % of
making Respondents
opportunity Total
Tends to
Reduce 3 3%
Has no effect 31
50
31%
Tends to
Increase 36 36%
Greatly
Increase 30 30%
Grand Total 100 100%
Total
Count of QS21
QS21
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 36% of our respondents “opportunity to make a lot of money” tends to increase their
motivation.
Indicating motivation level for jobs where they can be easily sacked
% of
Sacked easily Total Respondents
Greatly
Reduces 33 33%
Tends to
Reduce 32 32%
Has no effect 14 14%
51
Tends to
Increase 14 14%
Greatly
Increase 7 7%
Grand Total 100 100%
Total
Count of QS22
QS22
Greatly Reduces
Tends to Reduce
Has no effect
Tends to Increase
Greatly Increase
For 33% of our respondents “having a job where they can be sacked without much
difficulty” greatly reduces their motivation.
52
Classification of respondent’s motivation level with reference to Maslow
Needs Hierarchy Theory
24% 27%
PHYSIOLOGICAL
SOCIAL
SELF-ESTEEM
SECURITY
24%
25%
From the graph above, we can ascertain that 27% of the respondents who lie between the
age group of 18-25 years( 41 in number) prefer physiological benefits, 25% social
benefits and 24% each for self esteem and security.
53
Respondent for the age group of 26-35 yrs
23% 25%
PHYSIOLOGICAL
SOCIAL
SELF-ESTEEM
SECURITY
26%
26%
From the graph above, we can ascertain that 26% of the respondents who lie between the
age group of 26-35 years (40 in number) prefer social and self esteem benefits, 25%
prefer physiological benefits and 23% security.
54
55
EMPLOYEE FORM
Name: _________________________________
Address: _________________________________
_________________________________
56
Contact Number: _________________________________
Department: _________________________________
Excellent
Above average
Average
Below average
Poor
Excellent
Above average
Average
Below average
Poor
Not Applicable
Yes
No
If No: At what stage? Please explain.
________________________________________________________
_______________
________________________________________________________
_______________
57
________________________________________________________
_______________
Yes
No
Your department?
Yes
No
Your position?
Yes
No
Please Elaborate:
________________________________________________________
_______________
________________________________________________________
_______________
58
Excellent
Above average
Average
Below average
Poor
________________________________________________________
_______________
________________________________________________________
_______________
________________________________________________________
_______________
Excellent
Above average
Average
Below average
Poor
Yes
No
Yes, but not in my department
10. How supportive was your work environment to you in your role as an
Employee?
Excellent
Above average
Average
Below average
Poor
59
Not applicable
Yes
No
Yes
No
60
61
CHAIRMAN
MANAGING
DIRECTOR
MANAGER- DIRECTOR-
SALES HR
HR FUNCTIONS
62
63
64