IBM Software

Use software upgrade and support to gain competitive advantage

Ten reasons to renew your IBM Software Subscription and Support

Use software technology and support to gain competitive advantage

Access the latest IBM innovations and expertise

IBM Software Subscription and Support is a comprehensive product upgrade and technical support solution for your software. Delivered with each new software license and renewed annually, Software Subscription and Support provides online access to new versions and releases of your installed software as they are developed. You also get access to industry-leading technical support when and how you need it. Together, Software Subscription and Support can translate into a competitive advantage.

Connect with IBM support 24x7

Available around the clock, dedicated IBM technical support specialists leverage their in-depth knowledge and technical expertise to help ensure that your software deploys smoothly and runs efficiently.

Help ensure that the software you have never grows old
Access product and capability enhancements throughout the product lifecycle. IBM spends more than USD 6 billion in research and development annually. Its product developers in more than 60 global laboratories deliver hundreds of softwareenhanced products. Learn about new IBM software releases and features here.

Receive an integrated and customized support experience

Access web tools and resources virtually anytime you need them via the IBM Support Portal, which you can find here. Choose from self-help, forums, downloads, troubleshooting and the IBM Support Assistanta complimentary software offering that provides you with a workbench to help with problem determination. Spend less time searching and more time focusing on your support responsibilities.

Capitalize on new software features, functions and capabilities

Take advantage of solid business benefits by downloading new versions and releases of your licensed IBM software. Migrating from older to newer versions of IBM software can provide measurable results,1 including increased productivity and reductions in cost and time. You can access product enhancements, new features and capabilities via Passport Advantage Online.2 And when you request eNotifications, youll be among the first to know when something new is available.

Resolve support issues rapidly

With the online Service Request tool, available here, designated members of your staff can open, update and report on service requests (formerly called problem management records, or PMRs). You also have the flexibility to determine who in your organization can access the tool.

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Determine your own severity level

You know your business better than anyone. Thats why IBM believes you should define a problems severity level based on how the issue affects your business.

Help manage IT cost and budget for the future

Stick to your budget with predictable costs. Tied to an anniversary date, your annual IBM Software Subscription and Support renewal is an expense you can build into your budget. If you are an IBM Passport Advantage client, you can automatically accrue points with every renewal to help you achieve higher volume discount levels.

additional three years following a products end-of-support date. The bottom line: you can decide whether and when to upgrade to a newer version or release on your own timeline, without facing the risk of running out of support before youre ready to upgrade. View our new policy information here.

Extend your Software Subscription and Support benefits with proactive, preventive, personalized support
Complement your existing Software Subscription and Support with the IBM Software Accelerated Value Program. By working with an assigned team that understands your business, you can identify ways to reduce costs and enhance productivity while improving your environment, staff skill set and processes to facilitate faster deployment, lifecycle leadership, risk mitigation and more. Plus, you can build your Accelerated Value Program contract to create a combination of services that fits your needs and your budget. You can read more about the Accelerated Value Program here.

Maximize buying power with volume discounts

When you renew your Software Subscription and Support under the terms of your IBM Passport Advantage agreement, you earn points toward higher volume discounts and lower overall costs. IBM Passport Advantage Express clients can reap the same benefits by enrolling in Passport Advantage or by migrating Passport Advantage entitlements to an existing Passport Advantage agreement. Learn more about Passport Advantage Express and Passport Advantage migration benefits here.

Why IBM Software Subscription and Support?

Your IBM software is a business-critical asset, and maintaining IBM Software Subscription and Support is one of the most costeffective ways to protect your investment today and maximize return on your investment going forward. Take advantage of upgrades and unrivaled technical support. Extend the value your software delivers year in and year out. Renew your IBM Software Subscription and Support.

Choose the upgrade cycle thats right for you

Enhanced 5+3 support provides more flexibility: you can expect a minimum of five full years of standard (defect and nondefect) technical support for your software from the date a product version or release was made generally available by IBM. You also have the option to purchase support extensions for at least an

For more information

To learn more about IBM Software Subscription and Support, contact your IBM sales representative or an authorized IBM Business Partner, or visit:
ibm.com/software/subscriptionandsupport

 Copyright IBM Corporation 2013 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America May 2013 IBM, the IBM logo, and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at Copyright and trademark information at ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. 1 Based on standard IBM software testing results 2 If you are the authorized person to do that for your company

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