Chapter 7: Human Relations and Morale in Business Organization

Reported by: Hennie V. Patdu Elaine C. Pajarillo Carl Michael Avila

Significance of Human Relations

People in the organization are human actors and they should be programmed beyond fairly simple levels of behavior. It is human nature to dislike being dictated. They resist being “programmed” saying they are not machines. But, there is a goal, there are different activities and there is the

What is Human Relations?
It is the art of getting along with others. Some say it is the process of “give and take which paves the way to loyalty, trust and goodwill.” It is an art. It is a process.

Three Aspects of Art
Craft Vision Communication

Coordination refers to active time and sequence in performing activities. Cooperation indicates the willingness of persons to work together toward objectives.

Principles for Creating Human Relations Atmosphere
Recognition of Human Dignity and the infinite worth of an individual. Recognition of Individual differences.

Love Empathy Understanding
Principle of reciprocal behavior. “you” approach. Person-centered attitudes needed.

Approaches to Human Relations
Bottom-up Two-way flow system Affective Listening

The Referral system Maintaining a watchful eye on ourselves.

Strategies of the Human Relations Approach to Change
“Sensitivity Training” On-Site Consulting Information Feedback Other Strategies

Morale
It is the mental state of a person that reflect confidence in, and loyalty to his superiors and to the group of which he is a member.

Boasters of Morale

Morale and Productivity

How to Keep Employee’s Morale High

Transactional Analysis
It is an approach to understanding human behavior based on how people relate to others, that is, how they interact.

The Ego State

Parent Ego State

Adult Ego State

Child Ego State

Life Positions
Position Number 1 Position Number 2 I’m not ok-you’re Ok Position Number 3 I’m not Ok-You’re not Ok Position Number 4 I’m ok –You’re not Ok