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Yvette Bond 10024 Holly Ln Apt 2S Des Plaines, IL 60016 847-687-8219-Home ybond_2@hotmail.

com

PROFILE Dedicated Senior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly motivated, Hardworking, Service Driven and willing to learn more to maintain and provide superior customer service.

EXPERIENCE Sr. Customer Service Representative, Alere Healthcare Inc.; Rosemont, IL.-10/2005-12/2012 1-800-343-6311 or 1-866-676-1556-Human Resources Provided updated information to clients on health care benefit programs. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Successfully handled 120 inbound calls and 100 outbound calls daily. Trained new employees. Medical billing and terminology. Hipaa verification. Consistent additional revenue through skilled sales techniques. Data Entry Operator, Manufacturers’ News, Inc.; Evanston, IL.-04/2004-10/2005 Customer Care Service Representative, Rand McNally & Co.; Skokie, IL.-05/95-04/2003 1-800-333-0136-Human Resources Entered and expedited orders as well as coordinated customer and sales support. Issued return authorizations for defective/unwanted merchandise. Lead Coordinator. Typing 65 WPM. Data Entry (Alpha-Numeric). Balanced Month end billings for International and Domestic. Light Bookkeeping. Successfully handled inbound calls for sales team and customer order inquires.

E D U C AT I O N Evanston Township High School-General-(Diploma) Oakton Community College-Business Communications, Business Management M I C R O S O F T S U I T E , E X C E L , A S 4 0 0 , W I N D O W S, C L I E N T E L E S Y S T E M , H I PA A C E R T I F I C AT I O N , T Y P E 6 5 W P M , D ATA E N T R Y 10, OOO KEYSTROKES (ALPHA-NUMERIC) INSURANCE V E R I F I C AT I O N A N D S O M E M E D I C A L B I L L I N G .