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Jenna Rushforth

44, Appleyard Close Cheltenham, Gloucestshire, GL51 9FF 07743576375 jennasis_7@hotmail.com

Personal Profile
An experienced retail assistant with lots of customer service experience. I am an artistic, imaginative and organised worker currently studying at university with an eagerness to learn and develop my skill set.

Skills
Customer Service Ensuring customer satisfaction and empathising with the customer to fulfil their needs People skills Engaging with the customer and making them feel at ease Creativity- Unique approach to tasks and problems offering alternate solutions Computer literate Experience in word processing, spreadsheets, databases and internet research Organisational skills Managing time and work in order to meet targets and objectives

Work Experience
Tesco Checkout Assistant
2008-2011 September

Financial processing and customer assistance Dealing with customer queries and complaints Delivering professional and helpful customer service Completed various customer satisfaction training modules

The New Inn Waitress


2006-2007

Ensuring customer satisfaction and taking any action necessary to correct any problems Explaining menu items, informing customers of specials and deals Serving food direct to customers, maintaining stock levels Adapting to various new equipment Using initiative to work successfully unsupervised

Education and achievements


Castell Alun High School Illustration at University of Gloucestershire 3FT Hon BA (current) WJEC Level 3 & 4 Diploma Foundation studies Art and Design (pass grade) A/AS Levels (A-C grades) Product Design, Art and Psychology GCSE: (A*-C grades) Including Maths,ICT, English and Science Duke of Edinburgh Bronze Award Key Skills Level 2 working with others/ICT

Reference available on request