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HUMAN RESOURCE MANAGEMENT AND ORGANISATIONAL COMMUNICATION
AFTER STUDYING THIS CHAPTER YOU SHOULD BE ABLE TO:
Understand the term HRM and importance of HRM.
Comprehend four functions of HRM .
Define communication, interpersonal communication and organizational communication Describe the components of the communication process. List the communication methods managers might use. Explain the barriers to effective interpersonal Explain communication flow in an organization. Discuss how managers should handle the grapevine.
We can Divide this Term into Three Parts
Include the history of groups in the organization. ORGANIZATIONAL RESOURCES HUMAN RESOURCE Includes skills. . machinery. abilities. relationship. experience and other work related characteristics of people associated with the organization.RESOURCE FINANCIAL RESOURCES PHYSICAL RESOURCES Related to Finance of the form Means building. vehicle and other material. level of trust etc.
HUMAN RESOURCE MANAGEMENT Human Resource Management helps in maximizing productivity & reducing cost by Putting Right Person At Right Place. .
FUNCTIONS OF HRM ? ? .
FUNCTIONS OF HRM STAFFING MAINTENANCE HRM TRAINING & DEVELOPMENT MOTIVATION .
STAFFING •Strategic Human Resource Planning •Recruitment •Selection Maintenance HRM Motivation Training & Development . .FUNCTIONS OF HRM Cont . .
Strategic Human Resource Planning b. STAFFING The basic objective of the staffing function is to locate & secure competent employee. Recruitment c.1. Selection . COMPONENTS OF STAFFING a.
a. . STRATEGIC HUMAN RESOURCE PLANNING Strategic Human Resource Planning is the process by which an organization ensures that it has right number and kind of people capable of effectively and efficiently completing those task that are in direct support of company’s mission and strategic goals.
RECRUITMENT The process by which a job vacancy is identified and potential employees are notified. . OBJECTIVES To obtain an adequate pool of applicants there by more choice to the organization.b. Providing enough information about the job such that those who are unqualified will not apply.
SELECTION Selection is the process by which an organization chooses from list of applicants the person or persons who meet the selection criteria for the position available considering current environmental conditions.c. .
. . Staffing Maintenance TRAINING & DEVELOPMENT •Orientation •Employee Training •Employee Development •Organization Development •Career Development HRM Motivation .FUNCTIONS OF HRM Cont .
2. TRAINING & DEVELOPMENT Training is the systematic process of altering the behavior of employees in a direction that will achieve organizational goals. Development can be defined as “Efforts to improve employees’ ability to handle a variety of assignments are.” .
COMPONENTS OF TRAINING & DEVELOPMENT Orientation Career Development Employee Training Organization Development Employee Development .
. .FUNCTIONS OF HRM Cont . Staffing Maintenance HRM Motivation Training & Development Motivation and Job Design Performance management Reward & Compensation Employee Benefits .
. MOTIVATION MOTIVATION An inner force that impels human beings to behave in a variety of ways.3.
3. . MOTIVATION The basic objective of motivation function is to retain good staff and to encourage them to give of their best.
Performance Management 3. maintain and retain a productive Workforce.COMPONENTS OF MOTIVATION 1. Compensation Management 4. regardless their performance level. Employees benefit are generally membership based . Compensation management help the organization to obtain.non financial reward offered to attract and keep the employees. measure. evaluate and improve employees through performance appraisal. stimulate performance and recognize the capacity and needs of those who are to perform it. Process which is used to identify. Employee Benefit . Compensation is what employee receives in exchange for their contribution to the organization. encourage. Job Design A job should be designed in a such a way that it should facilitate the achievement of the organizational objective. 2.
.FUNCTIONS OF HRM Cont . Staffing Maintenance •Health & safety •Communication •Employee relations HRM Motivation Training & Development . .
MAINTENANCE FUNCTION MAINTENANCE Activities in HRM concerned with maintaining employees commitment and loyalty to the organization.4. .
Designing discipline and grievance handling systems. Employees/ Labor Relation Communication Serving as an intermediary between the organization and its union. Designing and implementing employee communication system.COMPONENTS OF MAINTENANCE Health and Safety Designing and implementing programs to ensure employee health and safety. .
and systems of communications within an organization . Transfer means the message was received in a form that can be interpreted by the receiver.What Is Communication? Communication The transfer and understanding of meaning. network. Interpersonal Communication Communication between two or more people Organizational Communication All the patterns. Understanding the message is not the same as the receiver agreeing with the message.
Four Functions of Communication Control Motivation Functions of Communication Information Emotional Expression .
Exhibit 14–1 The Interpersonal Communication Process .
Interpersonal Communication Message Source: sender’s intended meaning Encoding The message converted to symbolic form Channel The medium through which the message travels Decoding The receiver’s retranslation of the message Noise Disturbances that interfere with communications .
and videotapes .Interpersonal Communication Methods Face-to-face Telephone Group meetings Formal presentations Hotlines E-mail Computer conferencing Voice mail Memos Traditional Mail Fax machines Teleconferences Videoconferences Employee publications Bulletin boards Audio.
Sounds with specific meanings or warnings Images that control or encourage behaviors Situational behaviors that convey meanings Clothing and physical surroundings that imply status Body language: gestures. . facial expressions. and other body movements that convey meaning.Non-Verbal Communication Nonverbal Communication Communication that is transmitted without words. Verbal intonation: emphasis that a speaker gives to certain words or phrases that conveys meaning.
Interpersonal Communication Barriers National Culture Filtering Emotions Language Interpersonal Communication Information Overload Defensiveness .
Overcoming the Barriers to Effective Interpersonal Communications Use Feedback Simplify Language Listen Actively Constrain Emotions Watch Nonverbal Cues .
Active Listening Behaviors .
Informal Communication Communication that is not defined by the organization’s structural hierarchy. Can improve an organization’s performance by creating faster and more effective channels of communication. Permits employees to satisfy their need for social interaction. .Types of Organizational Communication Formal Communication Communication that follows the official chain of command or is part of the communication required to do one’s job.
Communication Flows U p w a r d Lateral D o w n w a r d .
. The impact of information passed along the grapevine can be countered by open and honest communication with employees.The Grapevine An informal organizational communication network that is active in almost every organization. Provides a channel for issues not suitable for formal communication channels.
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