Run SAP

Global Standards to Operational Simplicity

Manimaran Tannimalai, Senior Manager, Support Solutions-SEA 10 July 2008

Run SAP
Global Standards to Operational Simplicity
Standards

Run SAP Road Map Training Courses & Certification

Services SAP Solution Manager

Agenda
Standards

Run SAP Road Map Training Courses & Certification

Services SAP Solution Manager

1. 2. 3. 4. 5. 6. 7.

The motivation behind Run SAP SAP standards for solution operations Run SAP Road Map Training and certification Services SAP Solution Manager Customer benefits

© SAP 2008 / Page 3

2000 2008 2010 Time Standards and best practices influence key performance indicators (KPI) and reduce operating costs. At the same time. they increase: Availability Business process performance Data consistency and transparency Maintainability and upgradeability Including individual enhancements by customers and partners © SAP 2008 / Page 4 . of users Enterprise SOA Although applications have become easier to use.Using standards to overcome complexity No. IT landscapes have become more complex.

What is Run SAP? Run SAP offers a proven and tested methodology to implement and permanently optimize system operations. The aim is to minimize risks and reduce operating costs. The phases in the Run SAP road map are based on the SAP standards for solution operations. E2E Solution Operations Enterprise SOA Readiness Assessment & Scoping Design of Operations Setup of Operations Handover into Production Operations and Optimization The Run SAP road map structures the implementation. © SAP 2008 / Page 5 .

Motivation behind Run SAP SAP standards for solution operations Run SAP Road Map Training and certification Services SAP Solution Manager Customer benefits © SAP 2008 / Page 6 .Agenda Standards Run SAP Road Map Training Courses & Certification Services SAP Solution Manager 1. 6. 3. 2. 4. 5. 7.

The SAP Standards for smooth solution operations are based on an organizational model Incident management Exception handling Data integrity Change request management Test management Enterprise SOA readiness Upgrade Root cause analysis Change control management Solution documentation Remote supportability Business process & interface monitoring Data volume management Job Scheduling management Transactional consistency System administration © SAP 2008 / Page 7 .

4.Agenda Standards Run SAP Roadmap Training Courses & Certification Services SAP Solution Manager 1. 7. 6. 5. 2. 3. Motivation behind Run SAP SAP standards for solution operations Run SAP Roadmap Training and certification Services SAP Solution Manager Customer benefits © SAP 2008 / Page 8 .

sap.com/runsap © SAP 2008 / Page 9 . component: ST-ICO 150_700 SP14 SAP Service Marketplace: http://service.Accessing the Run SAP Road Map Run SAP methodology Work packages and topics for each phase including description Assessment & Scoping Operational Requirements Analysis Scope Definition Technical Requirements and Architecture Project Setup Governance Model for Operations Plan Solution Transition to eSOA Project phases SAP Best Practices and implementation methods Service offerings: SAP Active Global Support SAP Consulting Templates. helpful links Assessment & Scoping Design Operations Setup Operations Handover into Production Operations & Optimization The Run SAP road map can be found at: SAP Solution Manager content. accelerators.

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management implementation Technical operations implementation Technical infrastructure implementation Knowledge transfer training and certification Final testing and sign-off End-user support Change management Application management Business process operations Custom development management Technical operations Technical infrastructure management Scope definition Application Technical Run SAP assessment requirements management and and architecture scoping concept Project setup Governance model for operations Solution transition to enterprise SOA Run SAP Handover implementation Go live of operations Business process operations concept Custom Dev.Run SAP Road Map End-to-end solution operations Run SAP phases Assessment & Scoping Design of Operations Setup of Operations Handover into Production Operations & Optimization Operational requirements analysis End-user support concept Change management concept End-user support implementation Change management implementation Application management implementation Business process operations implementation Custom Dev. management concept Technical operations concept Technical infrastructure design © SAP 2008 / Page 11 11 .

Run SAP phases in relation to SAP standards for solution operations Assessment & Scoping Operational requirements analysis Design Operations End-user support concept Change management concept Application management concept Business process operations concept Setup Handover into Incident management Operations Production Operations & Optimization Scope definition Requirements management Change request & change control management Test management Solution documentation Remote supportability Root cause analysis Business process & interface monitoring Data volume management Job scheduling management Data integrity & transactional consistency Technical requirements and architecture Project setup Governance model for operations Solution transition to enterprise SOA Technical operations concept Technical infrastructure design System administration © SAP 2008 / Page 12 .

7. 2. 5. 6. 4. 3.Agenda Standards Run SAP Road Map Training Courses & Certification Services SAP Solution Manager 1. Motivation behind Run SAP SAP standards for solution operations Run SAP Roadmap Training and certification Services SAP Solution Manager Customer benefits © SAP 2008 / Page 13 .

in order to minimize the impact of change-related incidents. performance.SAP uses a professional training and certification program to transfer specialist knowledge Run SAP . E2E Business Process Integration and Automation Management (E2E300) Learn how to establish a suitable framework in a software landscape for procedures. E2E Root Cause Analysis (E2E100) Learn how to perform problem resolution quickly and permanently in your IT landscapes and gain best-in-class knowledge and skills to run diagnostics on SAP Solution Manager. which will in turn enable you to improve the business processes. and data consistency of your solution. Understand the concept of Technical Risk Management and describe the benefits and methods of the individual elements . and SAP tools. Gain skills necessary to adopt change control management in order to ensure that changes remain transparent and traceable.End-to-End Solution Operations (E2E040) The course offers a comprehensive overview of the standards for operating SAP solutions and of the tools required to successfully support an SAP solution landscape. E2E Change Control Management (E2E200) Learn how to efficiently handle change requests. 14 © SAP 2008 / Page 14 . E2E Technical Upgrade Management (E2E400) Learn about SAP's standards for successful upgrade projects. Understand the major technical risks and challenges within an upgrade project. functionality.

6. 2. 5.Agenda Standards Run SAP Road Map Training & Certification Services SAP Solution Manager 1. 7. Motivation behind Run SAP SAP Standards for solution operations Run SAP Roadmap Training and certification Services SAP Solution Manager Customer benefits © SAP 2008 / Page 15 . 3. 4.

Run SAP procedure Preparation Service selection Offering Service offering Service Service offering offering Service Service Service Analysis Service Service Service offering offering offering Service Service Service offering offering offering Service Service portfolio © SAP 2008 / Page 16 .

© SAP 2008 / Page 17 . 5 SAP technical operations: SAP technical operations comprises all the activities for managing and monitoring the IT landscape to maintain and operate the application landscape. SAP user management: The most important interface between departments and IT is the application management organization. Users can help themselves to IT services for numerous different tasks – planning the solution landscape to the actual implementation. manage.Analysis of potential using Run SAP and SAP standards Untapped potential 1 100 80 60 40 20 0 SAP standards for solution operations 1 User support: User support ensures that users work with the IT landscape as efficiently as possible to do their daily tasks. which support the management of application services and ensure operations run smoothly. 3 4 3 100 = E2E solution standards 0 = No E2E solution standards Actual situation (customer) Potential of SAP E2E solution standards 4 Business process operations: Business process operations deals with fundamental business processes. It focuses on system administration and system monitoring. Suitable tools are available for these standardized processes. processing change requests from departments. If problems occur. 2 2 5 Change management: Change management is used to plan. the risk is kept to a minimum. the users can speak to competent advisors who can quickly solve the problem. By using standardized processes (for each change required). Interruptions to these processes can lead to heavy financial losses and need to be prevented. and carry out changes. and management-level reporting. The SAP Application Management package consists of three main elements. training and certification. documentation standards. which manage your dataflow and therefore ensure your operations run smoothly. The business process operations component has four main elements.

Examples of Run SAP services Assessment services Design and setup incident management SAP software change management (evaluation and setup one-transport order) Design and setup SAP change request management Test management optimization Setup of root cause analysis Design and setup business process monitoring Setup SAP data volume management Design and setup job scheduling Design and setup data consistency management SAP system administration for SAP NetWeaver Portal.details and case study Training courses and certification E2E50 E2E Solution Scope and Documentation E2E100 Root Cause Analysis E2E200 Change Control Management E2E300 Business Process Integration and Automation Management E2E400 Technical Upgrade Management CCCoE certification (available soon) © SAP 2008 / Page 18 . and operations services E2E40 Run SAP . SAP CRM Run SAP assessment service Knowledge transfer + SWOT analysis (detailed) + project plan SAP upgrade assessment AGS & upgrade factory CCCoE assessment & scoping service (coming soon) Design.End-to-End Solution Operations TE2E04 E2E and Run SAP . setup. XI. BI.

6. 2. 7. 4. Motivation behind Run SAP SAP Standards for solution operations Run SAP Roadmap Training and certification Services SAP Solution Manager Customer benefits © SAP 2008 / Page 19 . 3. 5.Agenda Standards Run SAP Road Map Training Courses & Certification Services SAP Solution Manager 1.

SAP Solution Manager provides role-based work centers Work centers … are role-based enable easy navigation for user offer a central entry point for administration support Service Level Management are available with SAP Solution Manager 7.0 (Support Package Stack 15) Available work centers System administration System monitoring Incident management Job scheduling management Business process and interface monitoring Root cause analysis Service delivery Change management Solution landscape and operations setup Implementation and upgrades © SAP 2008 / Page 20 .

SAP Solution Manager Scenarios Implementation of SAP solutions SAP methods and tools Template rollout Customizing distribution E-learning management Test management Solution monitoring System monitoring Business process monitoring Centralized system administration EarlyWatch Alert reporting/service level reporting Evaluation Upgrades of SAP solutions SAP methods and tools E-learning management Test management Core business processes Service desk Best practices for message processing Integration of third-party helpdesks Diagnostics ITIL-compliant incident management Change request management ITIL-compliant management of change processes Software logistics and transporting Delivery of SAP support services Onsite/remote delivery SAP Safeguarding © SAP 2008 / Page 21 .

and effective communications.” Andreas Pott. faster issue resolution. lowers the cost of ownership. Airbus France SASRob © SAP 2008 / Page 22 .” Guillaume Legros.SAP Solution Manager – references “Once we started working with SAP Solution Manager. Systems Analyst.” Karen Garafalo. and speeds the return on investment for our online buying solution. HP. Director of SOAR Program Management Office. Error resolution time is also down by 50%. we soon realized the benefits for comprehensive document management. and we can see that SAP Solution Manager will give us a high level of protection against inadvertently making unwanted customizing changes. Project Leader. “Management time spent monitoring customizing distribution has been cut by 45%. Sony Electronics Inc. reduces risk. “SAP Solution Manager addresses our entire infrastructure management needs.

2. 4. Motivation behind Run SAP SAP Standards for solution operations Run SAP Roadmap Training and certification Services SAP Solution Manager Customer benefits © SAP 2008 / Page 23 . 3. 6. 7.Agenda Standards Run SAP Road Map Training Courses & Certification Services SAP Solution Manager 1. 5.

Run SAP: customer benefits Applying the Run SAP methodology results in: Improved know-how and skills High degree of standardization and quality Efficient tools and processes Successful implementation of holistic solution operations Reduction in costs of operating applications …and leads to efficient end-to-end application management: Less time required to solve problems and guaranteed data consistency Better use of resources for problem diagnosis Higher user acceptance thanks to improved reliability of IT solutions Increased transparency due to centralized change management © SAP 2008 / Page 24 .

com/runsap Thank you! © SAP 2008 / Page 25 © SAP .sap.manimaran.com http://service.tannimalai@sap.

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BACKUP © SAP 2008 / Page 28 .

incidents Service desk Incident management Problems Change management. solution Lösungsdatenbank database Problem management Upgrade and test management Release management IT infrastructure ITIL processes © SAP 2008 / Page 29 Central system data and customizing Configuration management Covered by service delivery SAP Solution Manager tools .Example: ITIL service support coverage with SAP Solution Manager IT user Incidents. maintenance optimizer Change management Change authorization Request for change Service desk. Desk. service requests Capacity management Request for change Availability management Request for change Problems.

Run SAP Is a phase-oriented methodology based on expert knowledge Assessment Assessment & & Scoping scoping Operational Requirements analysis Scope definition Technical requirements and architecture Project setup Governance model for operations Solution transition to enterprise SOA Design operations End-user support concept Change management concept Application management concept Business process operations concept Technical operations concept Technical infrastructure design Setup operations End-user support implementation Change management implementation Application management implementation Implementation of business process operations Implementation of technical operations Technical infrastructure implementation Handover to production Knowledge transfer training and certification Final testing and sign-off Operations & optimization End-user support Change management Application management Business process operations Technical operations Technical infrastructure management Go-live of operations Handover Run SAP implementation Assessment und scoping © SAP 2008 / Page 30 .

” Derek Prior. AMR Research © SAP 2008 / Page 31 . and best practices for the entire solution life cycle • integrates SAP NetWeaver Administrator to facilitate administration tasks • is an industry best practice “Deploying SAP Solution Manager is a best practice step every customer should take to prepare for the world of enterprise service-oriented architecture. content.SAP Solution Manager is the central platform for SAP Application Management and administration SAP Solution Manager … • provides tools.

SAP Solution Manager provides role-based work centers Work centers … are role-based enable easy navigation for user offer a central entry point for administration support Service Level Management are available with SAP Solution Manager 7.0 (Support Package Stack 15) Available work centers System administration System monitoring Incident management Job scheduling management Business process and interface monitoring Root cause analysis Service delivery Change management Solution landscape and operations setup Implementation and upgrades © SAP 2008 / Page 32 .

XI. BI administration SAP NetWeaver AS (DBs) administration E2E CERTIFICATION Technical quality expert Technical upgrade expert SAP system administrator Application management expert SAP system administrator for specific components © SAP 2008 / Page 33 .Training courses and certification are available for all SAP standards for solution operations Example: change management E2E TRAINING COURSES Technical quality management Technical upgrade management Requirements mgmt Change control mgmt Test management System administration SAP NetWeaver Portal.

Motivation behind Run SAP and its results Motivation behind Run SAP to define necessity of standards and use project methodology to provide transparency about the support from SAP to ensure knowledge is transferred and information is distributed Results • Standards for operations • Implementation road map • Best practices • Training courses and service portfolio In particular • Road map in SAP Solution Manager • Concept for technology partners • Certification • Services • Roll-out plan © SAP 2008 / Page 34 .

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