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Shalini Shah
421-2A Strafford Avenue Wayne, PA 19087 917-562-9647


Highly trustworthy, ethical, and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.

Expertise Includes

Office Management Administrative Support Team Leadership Front Office Management

Customer Service & Relations Office Equipment Operation Telephone Reception

Masters of Science in Health Administration; May 2013 Saint Joseph's University; Philadelphia; PA Bachelor of Science in Chemistry; March 2007 Sardar Patel University; India __________________________________________________________________________


Relevant Professional Experience

Administrative Support Worked closely with Reimbursement Manager to prepare month end Medicare B packets as a part of the federally mandated process for Medicare billing. Assured physician orders and signatures were up to date for the patients evaluation package for the month closeout Scheduled the Assessment Reference Date for Payment Assessments daily, weekly and as needed in a manner that accurately captures the RUG (Resource Utilization Group) category Coordinated the completion of Minimum Data Sets (MDS) forms, a part of the federally mandated process for weekly clinical assessment of patients, with therapists and Registered Nurse. Worked closely with Human resources to updated therapist license and PPD report. Assisted the health administrator to prepare Community Health Accreditation Program (CHAP) survey Assisted the health administrator to evaluate patient records including patients progress notes, nurses credentials and notes, case nurse managers visitation and supervision dates, and physician notes for Community Health Accreditation Program (CHAP) survey

2 Assisted director of professional services to arrange all meetings held regarding budget discussion, customer service survey discussion, and Interdisciplinary Team discussion Assisted marketing manager to prepare an outline of marketing plan Assisted volunteer coordinator to recruit volunteers at Hospice facility Scheduled the follow up appointment of discharge patient from the unit Customer Service Provided telephone coverage to answer any inquiry related to patients therapy and made daily calls to outpatients to remind them about upcoming appointments. Made regular calls to family members as directed by therapists to keep family updated for therapy progress Assured physician orders and signatures were up to date for the patients evaluation package for the month closeout. Alerted Program Manager of any staff discourse and customer service issues Greeted and received new patients Kept the track of the number of patients admitted and discharged to the Unit on daily basis Supervision & Management Managed outpatients rehab progress on a weekly basis. Supervised therapist notes biweekly and conducted technical audit charts by ensuring all documentations were present and up-to-date for Medicare billing. Managed progress notes and recertification due reports and emailed all the therapist about the upcoming or pending documentations Worked with clinical specialist to explain and update all the therapists about new Medicare changes and HIPAA laws Provided guidelines to cut office budget and improve quality of patient records during leadership meetings ________________________________________________________________________

Employment History
Health Unit Coordinator, Einstein Healthcare Network, Philadelphia; PA February 2013- Present Rehab Office Coordinator, Genesis Healthcare, Haverford; PA February 2012- December 2012 Health Administration Intern, Heartland Hospice, Bluebell, PA May 2011- August 2011

Community Involvement
Saint Lukes medical clinic, Camden, NJ Assisted physician to compile and file medical records Organized medication samples for patients

3 Entered the patients details and records in the database Assisted organizing diabetes self-management education classes for patients ARC of Philadelphia, Philadelphia Helped people with disabilities Cleaned the surrounding community, offices and rooms