Instance Date

27-May-13

Ticket Number
1317491685

Com Priority
Normal

Subscriber ID
1942781940

27-May-13

1317495408

Normal

1919656546

27-May-13 27-May-13 27-May-13

1317506340 1317506451 1317379569

Normal Normal Normal

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27-May-13

1317478563

Normal

1938728079

27-May-13 27-May-13 27-May-13

1317506415 1317506565 1317506666

Normal Normal Normal

1971212124 1971571040 1911340507

27-May-13

1317506689

Normal

1937032012

27-May-13

1317506714

Normal

1918652498

27-May-13

1317506877

Normal

1981431139

27-May-13

1317506920

Normal

1973905205

27-May-13

1317507111

Normal

1926808974

27-May-13

1317507245

Normal

1917391210

27-May-13

1317507484

Normal

1920446570

Subscriber Location
gazipur,sadar,lokkigora

Union/Floor
Sadar/Pouroshova

Thana
Gazipur Sadar

dhaka_mirpur

Sadar/Pouroshova

Mirpur Dhk.

borondi area, hazupara union board bazar, near national university, vill-kamarjuri sec-12,rd-17,1st floor,uttara,dhaka.

Bhararia Gachha Sadar/Pouroshova

Dhamrai Gazipur Sadar Uttara

Dhaka,savar

Ashulia

Savar

House-5, Ground floor, road-02, Block-C,banasree, Rampura Dhaka, Paltan Muktijoddha Shopping complex, Room: F 24, Hazi Camp Road, Airport, Dhaka dhaka,kotwali thana,shundorban sqaure market gulistan, area-kader market

1st Floor Sadar/Pouroshova 3rd Floor

Badda Badda Uttara

1st Floor

Dhamrai

Konabari

Gazipur Sadar

Joydevpur, Gazipur

Sadar/Pouroshova

Gazipur Sadar

ATLANTIC BUYING HOUSE HOUSE-28, NOLVOG MAIN ROAD,

1st Floor

Uttara

Gazipur_sadar_ union: Vaiolgor_ vill: bhavanipur_ main road ar satha

Sadar/Pouroshova

Gazipur Sadar

uttara 12 no sect

Sadar/Pouroshova

Uttara

Gazipur, Konabari.

Konabari

Gazipur Sadar

District
Gazipur

Division
Dhaka

Alternate Contact
1942781940

B Party Number
0

Dhaka

Dhaka

1919656546

0

Dhaka Gazipur Dhaka

Dhaka Dhaka Dhaka

1744548637 1552112611 1977130323

0 0 0

Dhaka

Dhaka

1938728079

0

Dhaka Dhaka Dhaka

Dhaka Dhaka Dhaka

1970565656 1721571040 1713032742

0 0 0

Dhaka

Dhaka

1830375125

0

Gazipur

Dhaka

1918652498

0

Gazipur

Dhaka

1779519000

0

Dhaka

Dhaka

1713905205

0

Gazipur

Dhaka

1926808974

0

Dhaka

Dhaka

1938513075

0

Gazipur

Dhaka

1920446570

0

Ticket Status
Instance

Complaint Type
Bad voice quality

Instance

Call Setup( multiple retries)

Instance Instance Instance

Indoor coverage Low signal Call drop

Instance

Bad voice quality

Instance Instance Instance

Bad voice quality Call Setup( multiple retries) Call drop

Instance

Indoor coverage

Instance

Low signal

Instance

Indoor coverage

Instance

Call drop

Instance

Call Setup( multiple retries)

Instance

Bad voice quality

Instance

Low signal

CC Comment
customer face Bad voice quality problem||plz cheek the issue.

Optimization comments

Customer not responding

(X: 90.361737 Y: 23.802469)Dhaka_mirpur_1 _Godharaghat R4 H-Block.As per customer he is facing Call Setup(mutiple retries) problem from last 3 days Please Check. Indoor coverage problem in his area. low signal prob+bad voice quality alt num 01676996957 As per customer facing network problem.sec-12,rd-17,1st floor,uttara,dhaka.(X:90.388035,Y:23.874665) As per customer problem not solved yet, CCD: (X: 90.328647 Y:23.944206 ) dist-dhaka, Savar-thana-, Uni: ashuliaVill: paragram ward-As per customer he is facing Bad voice problem from last 30 days & specillay at home. Please Check.

Coverage enhancement required, Check priorities with Marketing Coverage enhancement required, Check priorities with Marketing Coverage enhancement required, Check priorities with Marketing

Coverage enhancement required, Check priorities with Marketing

Bad voice quality.add-House-5, Ground floor, road-02, BlockC,banasree, Rampura Call Setup( multiple retries),r:49/1,house:55 uttar jatrabari dhaka low signal problem.add- g-51 muktijoddha shopping complex Hazi Camp Road, askona uttara dhaka (1st floor) customer is facing indoor coverage problem,location:dhaka,kotwali thana,shundorban sqaure market gulistan.please check the issue Subscriber facing low signal problem , signal factulated .add- vill: baimail , uni:konabari , tha: sadar , dist: gazipur Indoor coverage problem .add vill: chanpara , uni: basamn , tha: sadar , dist: gazipur As per customer is facing call drop problem.Area: Dist:Dhaka Th:uttara, sec-12, House-28, nolvog main road Pls. check the issue and do the needful. Gazipur_sadar_ union: Vaiolgor_ vill: bhavanipur_ main road ar satha. As per customer face the problem last 12 days. maps doesnt work. Subscriber facingBad voice problem , signal factulated. add-h:573, rd:3 , sec:12 uttara dhaka.x:90.384149.y:23.867879 As per customer face the problem last 4 dyas.

Coverage enhancement required, Check priorities with Marketing Customer not responding Coverage enhancement required, Check priorities with Marketing Coverage enhancement required, Check priorities with Marketing Coverage enhancement required, Check priorities with Marketing Coverage enhancement required, Check priorities with Marketing Coverage enhancement required, Check priorities with Marketing Problem solved as per customer feedback.

Coverage enhancement required, Check priorities with Marketing

add- uni: konabari_ bymail dhakin para_ , tha: sadar , dist: gazipur . As per customer face the problem last few days. X:90.326330.y:24.012611

Coverage enhancement required, Check priorities with Marketing

Long

Lat
0

BTS
0

TT/WO No
0

0

0

0

0 0 0

0 0 0

0 0 0

0

0

0

0 0 0

0 0 0

0 0 0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Capacity increase on progress

Operational Problem

Indoor coverage problem. New site planned

Coverage enhancement required, Check priorities with Marketing Customer not responding

Coverage problem. New site planned

Operational problem. Power fluctuation Planned for DT caused this interruption. The customer faces mainly one sided call problem. Forwarded to responsible department.

Problem solved as per customer feedback.

Need further investigation

NSS issue

The customer faces mainly echo problem. External Interference Forwarded to problem responsible department